Commvault Cloud Topics

I have a storage policy for one shot backups to Tape.The tape robot being used doesn’t have a lot of free tapes, and our other robot has a lot more free tapes.So I am trying to make a secondary copy to transfer all that data to the other DC and to then promote the secondary copy to primary.The transfer of data works, but the option to promote is greyed out.When trying with the promotetoprimary.xml, it gives me this error:A copy Dependent on a Global Secondary Copy Policy cannot be promoted to a Primary Copy. I don’t understand what this means.I also don’t know how to resolve this.  

Hey there,I need your awesome help with something really important. So, I've got these 5 jobs, each about 5TB in total, chilling on a StoreOnce 5100, and I gotta move 'em to a new StoreOnce 5660.I tried making an auxiliary copy to do the move, but dang, it's been a bummer. The job just won't budge and keeps throwing errors. Oh, and guess what? These jobs belong to a server that's no longer backed up. Yikes! But hey, we can't lose all that data, so we gotta figure out how to move it over to the StoreOnce 5660 like a boss.I'm hoping you can be our hero and show us the way to get this migration done safely and efficiently. Any tips or suggestions you've got will be a lifesaver and will totally make my day!Thanks a ton in advance for your attention and quick response. If you need any more info from me, just holler, and I'll be right there to help out.Cheers, 😁✌  

The problem I have is that my PostgresSQL log backups are not aging off my primary storage, even after being copied to secondary storage. Instead of manually deleting the log file jobs from primary storage I would like an automated way to do this.The log backups are being retained by “required by data”. The log backups are going to a different storage policy “Data_Prod1” and the log backups to “Data_Prod3”   

Hello everyone, I am currently trying to create new packages for clients and would need to set certain parameters for this when creating them. Unfortunately, this time the checkbox for saving the parameters is grayed out. (See attachment.) Can someone enlighten me why this is the case ? Everything worked for the Linux agents. Now here with the Windows agents I have encountered this problem. 

Hey Guys! Talking about high performance FC frontend storage. What happened to Hedvig? Is Hedvig now usable as front end storage over infiband? Can i get those high performance storage values with hedvig and use the combination of commvault, commvault DDB? I like the idea that the block, which i already have in my repository, can be “deleted”. In my world of expecation, i would see a HCI by CommVault, providing Backup Solutions, DR, and Frontend Data analyltics, archiving, optimization.  But when i read the latest marketing slides, hedvig is off the grid. I like the idea of a fast storage from the backup side, as we already have all your data and all the insights. But what are the current problems with hedvig? Why didn*t got that foucs from the sales side as other features? And why did commvault aquire hedvig? Because of…?

Hello, We have some auxiliary copy jobs configured that run just once a week copyng only the full backp-us to tape All seems working ok but be received this alarm attached and to be honest,we don't really fully understand it…Can you kindly tell us why do you consider thta we have this behavior Thank you  

Hi there! Since we changed the deduplication setting from 'on Client' to 'on Media Agent' for Virtual Server Backups, we have noticed a significant increase in backup speed, roughly three times faster. I have a few questions to clarify this topic. Firstly, does 'deduplication on Client' refer to deduplication on the Virtual Server Agent (proxy), even when using SAN mode? In SAN mode, the data should be sent directly from one datastore (storage array) to another without involvement from other backup devices, correct? Similarly, for NDMP backups, where does the 'deduplication on Client' occur? I found a useful thread discussing this topic (see below), but I would appreciate explicit answers to my questions." 

Hello. TeamI am backing data on my OVMM and I am getting the error below: Could you help on what could be the cause of this and possible resolution? Error Code: [91:271] Description: Unable to attach disks for virtual machine [FM] to the proxy. [OVMAPI_4010E Attempt to send command: configure_vm to server: TY-07 failed. OVMAPI_4004E Sync command failed on server: 172.x.x.x. Command: configure_vm, Server error: org.apache.xmlrpc.XmlRpcException:  :disk:setup_error:Command: ['xm', 'block-configure', '0004fb00000600007ee5b6e97c00c6a3', 'file:/OVS/Repositories/0004fb0000030000957c855fb5f431bb/ISOs/0004fb0000150000107167ffeb3f66bb.iso', 'xvdb:cdrom', 'r'] failed (1): stderr: Error: Refusing to reconfigure device vbd:51728 to {'uname': 'file:/OVS/Repositories/0004fb0000030000957c855fb5f431bb/ISOs/0004fb0000150000107167ffeb3f66bb.iso', 'mode': 'r', 'dev': 'xvdb:cdrom'} stdout: Usage: xm block-configure         [BackDomain]Change block device configuration [Thu Jul 27 13:49:00 WAT 2023]] Sourc

Hello Commvault Community, We had a scenario where one of the (properly) backed up VMs was migrated to another DataCenter using the Zerto tool, then migrated again to the original DataCenter and stopped working properly. The VM named XYZ has been moved from the production DataCenter2 (ABC2) to the second (failover/backup) DataCenter1 (ABC1). The Zerto tool was used for this type of switching. The machine disappears from DC2 and appears in DC1 - the backup should be done, because we have everything prepared on the tags (Tags are configured at the subclient level), and the Zerto tool transfers all  tags. In both DCs we have separate MediaAgents (DDBs, Indexes on them) and other repositories (other arrays) The problem is that the virtual machine [XYZ] in DC1 during about a week of stay did not perform a backup according to the schedule until it had Full configured (started according to schedule). Like we switched the VM again from DC1 to DC2 - same problem. Backup according to schedule wa

our commvault server backup EC2 and save on S3 bucket in us-west-1, plan to replicate data from us-west-1 to eu-west-1 S3 bucket, the replication traffic will go through Internet.How to make sure the replication traffic go throug AWS backbone.

hello colleagues,Please help me with one question. How to automatically generate a report in Laptop Backup Health. To export to csv automatically.Thank you 

I checked the start time for VM backup, and it was one day earlier than scheduled time.On the backup job history, it is showing me the exact schedule time but if i go the VM machine status the backup start time showing me one day earlier. Attached the snap for reference. 

Hello Team,Please help, I’m planning to migrate MA (windows) with following steps.1.Launch new server with installing MA software. and assigning same hostname ,new IP address.2.Detach all mount path drives and DDB drives, attach the same in new server3.Disconnect old server from the network.4.check all services and process running on new MA5.Map the respective LUNs, ( DDBs, Index Cache, Library) also make sure you are using the same drive letters while moving the contents on new server. Is this method good to move forward , if any other steps please suggest.  Regards,Samuel    

Hi,I have set the retention settings of the storage policy as 1 day and 0 cycle.Took a backup of the VM client into the HCP S3 Based object storage.Post retention expiry, the data aging job should delete off the data from HCP and HCP-CS cloud libraries.But the data (chunk folders and chunks) still resides on the HCP buckets and the deletion is not happening. Any suggestions please.

Hi all, Before I raise a ticket, trying to reproduce it, I want to check here if someone ever experienced the same.This is the case back-up data is save on 3 copies Primary (disk) → Synchronous (disk)→ Selective (tape)The Synchronous job is used as as source for the tape copy.The Synchronous copy has the option “Pick data from running job” enables (well had)This was disabled as we saw that the Selective copy also started to copy the data that still was being copied to the Synchronous copy (job-ids had the status partially copied). This is strange, because that option is not there in the SPc.And you do not want this, because the fact data is going to tape but more important, the jobs should be become marked as “With errors” in de Synchronous copy and therefor not copied but instead the next job closed to the selective rules. Did anyone ever experienced the same and knows the reason/solution? Thanks,Danny

Hello, We have backup server CommServe  Simpana version 11.28.68 on Windows Server 2022 Standard. We migrated recently backup server Commserve on new hardware using Hardware refresh method (we migrated from simpana version 11.20.85 to simpana version 11.28.68). We used CSrecovery tool and successfully restored and upgraded the database. Now, We have problem with Browse and Restore all virtual machine (Citrix XenServer ).When we choose Browse and Restore Options dialog box-> Guest Files and Folders -> View ContentWe get this messages on screen:MsgId[0x0e000105][Browse failed due to error while mounting virtual machine: Client htm-mediaagent1 can not attach service in 10.16.18.56*ca-lma01*8400*8402. Please address communication issue between this two clients..]: [4] Args Pushed, [1] Args expected.We used Ca-lma01  for File Recovery Enabler for Linux server, and Mediagent htm-mediaagent1.Best regards,Elizabeta

How do I remove/ filter the Default_Search_Service_Application_DB_xxxxxxxxxxxxxx from the Sharpoint Server Databases ?Default_Search_Service_Application_DB_xxxxxxxxxxxxxxFailed    PreBackup failed with error     

Hello community,I try to find Commvault documentation for cluster SQL backup that includes from 2 VMs with a shared Disk.Im not sure if this is it: https://documentation.commvault.com/v11/essential/161491_configuring_sql_failover_cluster.htmlI assume, at the beginning must install SQL agent in both nodes.After that, how I will schedule SQL backup in Instance level (SQL cluster level) ? Thank you in advance,Nikos

i checked the links to configure Bonded Topology With 1 GbE Management Network for HyperScale X Reference Architecture but i can see the bond network type still selected as commserv registration ,  can someone explain if our data backup network is non routable network how is going to register it with commserv, or commserv registration will happen via management netwrok only? 

  The backups complete successfully, however I see the below error.Will this error go away if I select optimize for file system with large number of small files (see screen shot) ? Error Code: [7:331] Description: High amount of data to be processed in FailedFilesRetry phase is observed with bulk of the data coming from big files that can be more efficiently processed by enabling optimized backups via extent level. Review documentation to proceed. Source: ...., Process: clBackup 

Hello everyone, I looked in the documentation, however, I did not find anything about it. How can I perform DR of on-premise VMware VMs using Google Cloud VMware Engine as target? Are there any restrictions or best practices for implementation? Thanks, 🙂Antonio.

Hello! I would like some help, on my Commserve server, the Commvault Workflow Engine Service does not start at all. I've tried several ways to fix it.---Sorry for the writing, I'm Brazilian.

Hello,I have an issue with HyperScale x Installation - I’m installing HyperScale x with 3 nodesThe customer planned to connect all data protection and storage pool to 25g portsbut they doesn’t have all the equipmentCan I connect 2 nodes with 25g port and the last node connect with 10g portsand in month just change the cables and the SW configuration (after I will put the third node in maintenance)there is no documentation that address this situation - but it supposed to be OK, right? Is there any issue with doing that?     Best regards,

Hi,we have a requirement to restore a list of files (about 1000) from a NDMP Backup (EMC Isilon). The files to be restored are randomly distributed in the file system structere. Is there a possibility to do a restore based on a source file? We have a CSV with Files to be restore (.\path\filename.ext)Or should we better use the “restore-CvClientFileSystem” command?thanks in advance for your help.Alex

Hi Guys,Please someone help me with Commvault document to create One-Way firewall between Commserve and Media agent ?Also, which server we need to keep blocked state and which 1 in restricted state ? What is the logic behind choosing which server to block and which server to keep in restricted state.