Commvault Cloud Topics

Hello Commvault Community, We had a scenario where one of the (properly) backed up VMs was migrated to another DataCenter using the Zerto tool, then migrated again to the original DataCenter and stopped working properly. The VM named XYZ has been moved from the production DataCenter2 (ABC2) to the second (failover/backup) DataCenter1 (ABC1). The Zerto tool was used for this type of switching. The machine disappears from DC2 and appears in DC1 - the backup should be done, because we have everything prepared on the tags (Tags are configured at the subclient level), and the Zerto tool transfers all  tags. In both DCs we have separate MediaAgents (DDBs, Indexes on them) and other repositories (other arrays) The problem is that the virtual machine [XYZ] in DC1 during about a week of stay did not perform a backup according to the schedule until it had Full configured (started according to schedule). Like we swi

our commvault server backup EC2 and save on S3 bucket in us-west-1, plan to replicate data from us-west-1 to eu-west-1 S3 bucket, the replication traffic will go through Internet.How to make sure the replication traffic go throug AWS backbone.

hello colleagues,Please help me with one question. How to automatically generate a report in Laptop Backup Health. To export to csv automatically.Thank you 

HI all, Has anyone seen this?I have a VSA (failed VMs only) job that is Completed in the Job Controller, but it just stays there.In Events it shows the same message every 10 mins; “Failed to create job history for job [xxxx]. The job will be retried.I’ve tried recycling the services (and the SQL services) on the CS and running a DBMaint with no success. 

I checked the start time for VM backup, and it was one day earlier than scheduled time.On the backup job history, it is showing me the exact schedule time but if i go the VM machine status the backup start time showing me one day earlier. Attached the snap for reference. 

Hello Team,Please help, I’m planning to migrate MA (windows) with following steps.1.Launch new server with installing MA software. and assigning same hostname ,new IP address.2.Detach all mount path drives and DDB drives, attach the same in new server3.Disconnect old server from the network.4.check all services and process running on new MA5.Map the respective LUNs, ( DDBs, Index Cache, Library) also make sure you are using the same drive letters while moving the contents on new server. Is this method good to move forward , if any other steps please suggest.  Regards,Samuel    

Hi,I have set the retention settings of the storage policy as 1 day and 0 cycle.Took a backup of the VM client into the HCP S3 Based object storage.Post retention expiry, the data aging job should delete off the data from HCP and HCP-CS cloud libraries.But the data (chunk folders and chunks) still resides on the HCP buckets and the deletion is not happening. Any suggestions please.

Hi all, Before I raise a ticket, trying to reproduce it, I want to check here if someone ever experienced the same.This is the case back-up data is save on 3 copies Primary (disk) → Synchronous (disk)→ Selective (tape)The Synchronous job is used as as source for the tape copy.The Synchronous copy has the option “Pick data from running job” enables (well had)This was disabled as we saw that the Selective copy also started to copy the data that still was being copied to the Synchronous copy (job-ids had the status partially copied). This is strange, because that option is not there in the SPc.And you do not want this, because the fact data is going to tape but more important, the jobs should be become marked as “With errors” in de Synchronous copy and therefor not copied but instead the next job closed to the selective rules. Did anyone ever experienced the same and knows the reason/solution? Thanks,

Hello, We have backup server CommServe  Simpana version 11.28.68 on Windows Server 2022 Standard. We migrated recently backup server Commserve on new hardware using Hardware refresh method (we migrated from simpana version 11.20.85 to simpana version 11.28.68). We used CSrecovery tool and successfully restored and upgraded the database. Now, We have problem with Browse and Restore all virtual machine (Citrix XenServer ).When we choose Browse and Restore Options dialog box-> Guest Files and Folders -> View ContentWe get this messages on screen:MsgId[0x0e000105][Browse failed due to error while mounting virtual machine: Client htm-mediaagent1 can not attach service in 10.16.18.56*ca-lma01*8400*8402. Please address communication issue between this two clients..]: [4] Args Pushed, [1] Args expected.We used Ca-lma01  for File Recovery Enabler for Linux server, and Mediagent htm-mediaagent1.Best regards,Elizabeta

How do I remove/ filter the Default_Search_Service_Application_DB_xxxxxxxxxxxxxx from the Sharpoint Server Databases ?Default_Search_Service_Application_DB_xxxxxxxxxxxxxxFailed    PreBackup failed with error     

Hello community,I try to find Commvault documentation for cluster SQL backup that includes from 2 VMs with a shared Disk.Im not sure if this is it: https://documentation.commvault.com/v11/essential/161491_configuring_sql_failover_cluster.htmlI assume, at the beginning must install SQL agent in both nodes.After that, how I will schedule SQL backup in Instance level (SQL cluster level) ? Thank you in advance,Nikos

i checked the links to configure Bonded Topology With 1 GbE Management Network for HyperScale X Reference Architecture but i can see the bond network type still selected as commserv registration ,  can someone explain if our data backup network is non routable network how is going to register it with commserv, or commserv registration will happen via management netwrok only? 

  The backups complete successfully, however I see the below error.Will this error go away if I select optimize for file system with large number of small files (see screen shot) ? Error Code: [7:331] Description: High amount of data to be processed in FailedFilesRetry phase is observed with bulk of the data coming from big files that can be more efficiently processed by enabling optimized backups via extent level. Review documentation to proceed. Source: ...., Process: clBackup 

We have a two-node SQL-Cluster with 10 SQL-Instances, load-balanced over the nodes.Currently we fail to set up the backup. Only the instances running on node A are passing the backup successful. Instances on node B are failing with the following error:[30:332] Description: Unable to get the SQL Version for the serverinstalled and check cv-software von slqcn1 and sqlcn2 added a windows-cluster in commvault and added sqlcn1 an sqlcn2 to this cluster added all sql-instances to this windows clusterIs this correct or do we have to create one cluster for each sql-instance in cv-software?

Hello everyone, I looked in the documentation, however, I did not find anything about it. How can I perform DR of on-premise VMware VMs using Google Cloud VMware Engine as target? Are there any restrictions or best practices for implementation? Thanks, 🙂Antonio.

Hello! I would like some help, on my Commserve server, the Commvault Workflow Engine Service does not start at all. I've tried several ways to fix it.---Sorry for the writing, I'm Brazilian.

Hello,I have an issue with HyperScale x Installation - I’m installing HyperScale x with 3 nodesThe customer planned to connect all data protection and storage pool to 25g portsbut they doesn’t have all the equipmentCan I connect 2 nodes with 25g port and the last node connect with 10g portsand in month just change the cables and the SW configuration (after I will put the third node in maintenance)there is no documentation that address this situation - but it supposed to be OK, right? Is there any issue with doing that?     Best regards,

Hi,we have a requirement to restore a list of files (about 1000) from a NDMP Backup (EMC Isilon). The files to be restored are randomly distributed in the file system structere. Is there a possibility to do a restore based on a source file? We have a CSV with Files to be restore (.\path\filename.ext)Or should we better use the “restore-CvClientFileSystem” command?thanks in advance for your help.Alex

Hi Guys,Please someone help me with Commvault document to create One-Way firewall between Commserve and Media agent ?Also, which server we need to keep blocked state and which 1 in restricted state ? What is the logic behind choosing which server to block and which server to keep in restricted state.  

I have a query for deduplication which is enabled when creating a storage policy.The partition path was chosen as a single partition path on a media-agent drive.I took a Full backup of a VM and it wrote some chunks in the HCP S3 Storage.Re-took the same backup again and it wrote more chunks in the HCP S3 Storage even though there wasn’t any change of the “VM content”. How does deduplication play a role here?   

Hi,We’re running into a strange issue with hotadd VM backups.For some VMs we see the error “Failed to download config file” and “Failed to open disk”. This is never for the same VMs over and over again, but sporadic and always for different VMs.We have two SCSI controllers defined on the Proxy and each controller has a “dummy”/”actual” disk as the first disk. (As advised by VMWare: https://kb.vmware.com/s/article/2075069Has anyone ever seen this issue? Any idea what might be causing it?

I am monitoring the subclients. I see the “enableBackup” in the api for the subclients but notice the job does not run when the instance is not enabled which I can detect visually from the UI but do not see an attribute in the Instance or InstanceProperties API. Is there attribute for the instance enabledBackup?  

Hello all!We do have NDMP backup configured within our environment. The parent path looks like that: /stpbdedcfs101/f3_cifs_dfs_shares09/dfsshares09there was a first fail while creating full backup with this kind of error:  now every next incremental backup does fails with this kind of error:This whole location is still in use and accessible. We have confirmed that while “browsing for new content”While checking logs i have discovered following message: 

Hi Team,I have deconfigured the tape library and reconfigured as new due to some issues with library. Now around 600 barcode details are there under old tape library associated media group. How to move or copy those into new library. I can do the media rotation with the details only. Kindly help me ASAP.

Recently I have noticed that a number of our Postgress backups have their log file backups writing to a different Storage Policy from the data backups. If I change the log file backups to the same Storage Policy as the Data backups will this cause any problems.