Commvault Cloud Topics

Hello Team,We have recently configured Exchange and File level backup using block-level option.Our clarification that the indexing information (disk space) will keep on Media agent or client side.I hope the first backup will use full indexing and next backup will use only meta data of indexing, Is it correct? Is it File-level block will reduce scanning of backup time window?Is it good to enable block-level for exchange granular level recovery or any other option will use it? One more clarification that where will change the Exchange rights access account on CommCell coonsole in client level. While agent installation we have used minimum level rights account. For backup & restore will use respective Exchange permission account. Please advise.

I am going going through a security audit and I have been asked to participate in documenting a threat model for the Commvault deployment. I need some help documenting the  order of events when a backup is initiated  and which entity is initiator and responder in the process.  I am having trouble finding this in the documentation. Hoping someone can point me to the documents, or has insight into the sequence of events in a backup.I need to document Agent based and VSA  snapshots  Thanks   

all my back up jobs are failed and load showing DDB 100% we had some space issue on the DDB drive which is fixed , after that we are facing issue, also we started aux copy to metallic   

Hi, I’m implementing commvault on Azure VM, but I concern about commvault license on cloud.Can I use commvault normal on-premises license or it’s forbidden?Or should I use commvault license from Azure marketplace?https://azuremarketplace.microsoft.com/en/marketplace/apps/commvault.commvault_complete_backup_recovery?tab=PlansAndPriceIf I must use Azure marketplace license, Can I buy it by virtual operating instance or it supports only per TB ? Thanks.

Hello, TeamI have a customer who is writing directly to the tape library with any dedupe in place. Their challenge is, for their LTO8 and LTO6, the data writing to tape is making use of the native capacity instead of the compressed capacity.  They have the hardware compression enabled on each of their storage policy and they confirmed that before moving to commvault, their previous backup solution makes use of the compressed capacity when writing data. Is there any settings that can be done on commvault to ensure that the data is compressed so it can write full capacity of the data?Please, advise

We see errors like below. Current solution from Commvault support is to limit the number of parallel tasks.30858 5816 08/09 07:07:48 24447881 [cvd] CloseFile() -xxxxxx-eu-central-1/GX4JNW_06.08.2020_05.24/CV_MAGNETIC/V_4706210/CHUNK_339211994, mode = WRITE, error = Please reduce your request rate. I also contacted AWS support and the answer was very detailed and explained how to improve the situation on software side, As you may already know, S3 has the capability to automatically scale its capacity as request rates increase for each prefix. In most scenarios, your application can potentially achieve up to 3,500 PUT/COPY/POST/DELETE requests per second per prefix. Due to this, there are no adjustments that can be made to your requests. However, to fully utilize S3's automatic capacity expansion, your workload should consistently process 3,500 or more requests per second, rather than occasional bursts of 3,5

we have done a hardware refresh , and planned to keep the old MA and Library unitl the retention period ,we have our tape library connected to Old Media agent and aux copies are configured on it,  i would like to know the best approach to move the tape library to new MA all the current job to tape library are finished, can anyone help me with stepsputt media agent to mainantance modereconnect tape library to new MAscan the library using new MAthat is enough ? 

As far as I remember the Back-end Size for Disk Storage table below there was the expression disk instead of location. Any concept changes?  URL:https://documentation.commvault.com/2022e/expert/111985_hardware_specifications_for_deduplication_mode.htmlAnyway, why would we need two locations instead of one? To expand managed capacity? In the same Storage Pool? Let's imagine a storage pool with 4 nodes. Here storage pool and grid are synonyms. Right? So, each node with two disks of 2 TB SSD Class Disk/PCIe IO Cards? This two-disk (two-locations) configuration appears to suit the "Cross-site Replication Sample Configuration" s

Good day Community,I have a customer with an All-in-one server CommServe/MediaAgent. We want to split the MediaAgent in a second instance (Instance002). But the MediaAgent is also used to index Exchange Online backups. It therefore has the IndexStore component installed and has existing indexes.Is there a procedure to migrate the MediaAgent AND IndexStore component? Probably a hardware refresh procedure for the IndexStore.Thanks in advance for you help.

Greetings all,I’m the DBA and not the commvault admin.  We have access to view our backup logs across the board with zero issues, but we are getting a permission denied when trying to view logs from our restore operations.  We absolutely need the latter.  Our commvault admins aren’t sure where to check.What permission might we be missing and where to check?Thanks! - Chris

We are in the process of replacing a tape library with another. How many tape libraries can be configured on a mediaagent? We would like to have both attached at the same time for a transition period. The old one has LTO6 drives and the new one has LTO9 drives.

we are having issue with our backups with the cluster config while running the backup on the client gettig below errorthe jobs kept on going to pending state when we tried to run one of the node we got below error , we have checked the telnet connection from cleint to MA 8403 and its working  

Most of the Commvault implementations we perform are making use of ‘Network Gateways’ / ‘Proxies’.To make it my life a bit easier, I’m using the ‘Network Gateway Appliance’ which can be downloaded on cloud.commvault.com. (https://cloud.commvault.com/webconsole/softwarestore/#!/130/704/19138).I noticed the latest version is still 11.20; which can still be upgraded. But the appliance is also CentOS7 based which is giving me more and more hassle.… as it’s approaching EOL.Are there any plans to renew the appliance ? Perhaps based on an Oracle Linux edition (such as the FREL appliance) ?I’m aware that the gateway / proxy is just a component and that I can install virtually any OS to function as a proxy. Just that it was nice having an officially supported OVA template ready to deploy ?I believe I should be able to us

Hi everyone.We are facing a Commvault Backup implementation of a VMware Environment over Nutanix Cluster. Our initial idea is to perform NAS Transport Mode or HotAdd mode so as to avoid NBD and get more backup performance.On Commvault side we see that it’s fully soported (we treat this kind of Backup as it was a regular VMware deployment at Commvault level).The thing is that we have found on a Nutanix Document (attached) that it’s a Best Practice to implement NBD backups once protecting VMware VMs with Streaming mode, as you can see in the capture below:  We suppose “that performance issues” refer to too much I/O on Distrubuted DataStore of NTX environment. We have checkd on other environments that HotADD mode works and “apparently” no impact has been seen. Does anyone has faced a simi

Good Day Community, An auditing company is requesting the system generated user listings for Commvault from Jan 1st, 2023 – July 31st 2023, showing the following parameters:  o    user IDo    user status (active/disabled)o    user creation dateo    user disabled dateo    access roles/groupso    last login date.   Is there a report I can run that would give that information?If not, I’d like to create a custom report from the WebConsole, but what would be the table/view with the required information?Many thanks in advance.

Good morning,We’re using rman/cron to back up our Oracle instances to commvault; we patched from 19.19 to 19.20 this weekend, and I noticed entries in events indicating a mismatch.  How can I resolve this?Severity: MajorProgram: CIDBControlAgentEvent code: 18:6Description: Oracle home is not correct. Thanks!

Hi All, I have a large number of AWS S3 Buckets to protect however I have noticed that I am not able to create or use Auto scaling access nodes. Even HA for the access nodes is not an option as you can only select a single node in the config. you cannot select a group. How would I get HA for these access nodes apart from actually creating a OS Cluster to ensure HA? i can see as per Auto-Scaling for Amazon EC2 Access Nodes (commvault.com) that Auto-scaling is not currently supported for Amazon RDS, Redshift, DynamoDB, DocumentDB, EFS, FSx, or S3 backup. how do we ensure HA at a minimum?

Good evening,I am creating an automation (in PowerShell) which adds VM to subclient. I use Add-CVVirtualMachine command, and it works pretty well, however I am not able to catch any (unseccesfull) outputs.Example:$aaa = Add-CVVirtualMachine -ClientName $VCenter -SubclientName $Subclient -EntityType VM -Entity $VMName in case of errors $aaa is just null, despite on “INFO” showing: INFO: Get-CVVirtualMachine: virtual machine not found having name [xxxxx]INFO: PrepareContentBodyJson: virtual machine GUID not found for entity [xxxxx]INFO: Add-CVVirtualMachine: entity not found for add/remove virtual machine request Thanks

Hi,We have PostgreSQL server (Linux on VM) with DB ~7TB in size. We would like to have only full (or better  full+ inc combination) backup done once per day to be able to restore whole DB only to time of backup.That environment is probably to huge for streaming backup (dump or FS), so we would like to use block-level-backup.BLB requires WAL logging enabled and during snap backup additional log backup job is running automatically.It looks like snap backup is consistent because it quiesce DB and put into backup mode, make snap and run DB further. So it looks like in that case logs are not required during restore.We don’t want run log backup because that DB generates ~0,5TB  logs every hour and, if WAL enabled we need to run additional log backups hourly to delete logs from WAL directory (it takes about 40 minutes every hour). Additionally it requires a lot of space on LOG disklibrary,Is there any way to run PostgreSQL BLB FSBased backups witho

I was looking at ea.commvault.com and I don’t see the Commvault master track any more.  

HiWe are currently implementing Commvault in a Huawei Cloud Stack (version 8.1.1) environment to run backups for different workloads. Please advise on the Commvault requirements to ensure a working solution. 

Hi All,I am using Kubernetes Openshift. When Im trying backup some namesapces fails. as the following. THe applications are up and working fine. 

We are in the processes of upgrading a number of our servers.  They are virtual and the Drives lay on our SAN.  Currently we create a new server with the same name but B like 15B.  When we go to replace the old server they change the names and then connect the Drives to the new server.  When our backups run, the first time even if they are Inc’s the do a full backup again.  So we are backing up for a few days because we need to pause during the day because it slows down the business to a crawl.  Is there a better way to do this, am I missing something that I should be doing.  The drives themselves are exactly the same.  I could understand if they were physical machines but its all virtual on the same SAN.  Maybe its just the way it is I just can’t imagine a huge company dealing with this, we are not a large company but this server alone is 10-15 TB worth of drives.  Any suggestions for best practice.  Thanks everyone

Hi! Can you share what would be the best setting for tape backup performance?Considering 1 tape drive, which multiplexing setting to chose? What should be into account? Which other settings? Hardware compression? Regards,Pedro