Commvault Cloud Topics

Hello, everyone!This post is mostly intended to provide a search result in the event someone comes across the same issue I did. If this type of post is not allowed please forgive me. While trying to perform a Live Mount for a VMware VM being backed up via a connected vCenter environment, the job was failing with error description “Live Mount is supported by VMware VMs only.” Naturally I was confused because the backed up VM was in-fact a VMware VM. Googling yielded no results, hence this post. The cause was rather simple: the job was just failing because an existing backup job was still running. Even though the VM itself was already finished being backed up, the parent job was still running on another VM. The solution was to just wait for the entire backup job to complete. I hope this helps keep someone from panicking in the future!

Hi,we use Virtual Server Agent and we backup with the default sublient our VMWARE VMs.Is it possible afterwards to carry out a second copy only for an explicit VM?Or is that only possible if I create a backup before and using a separate subclient ??RegardsDennis

Hello,I start working recently with CommVault and I have a lot of alerts “No Backup for last 7 days”. Since the machines are been removed from VMWARE why they alert still appear??Any idea how stop those alerts… Thanks, Christos

Hello All,We have some legacy Storage Policies that were using an OCUM server for snapmirror relationship.This OCUM server were lost, no longer used, and were destroyed. (not reachable)I cannot delete Storage Policies because CS is waiting until all OCUM relationship in database are  cleaned.In log i notice theses lines : leStorageServicePruneResponse [  ]  Threshold to cleanup OCUM server entities from the database when OCUM server is not reachable is set to [30] days.21904 34a4  08/23 15:51:05 -------  MLMSnapInfo::handleStorageServicePruneResponse [  ]  Failed to delete SMRelationId[104], SMRelationNodeId[22], ExtRelationId[69578], ExtRelationName[CommCell-sreublc208_SP-75_Copy-245], ExtRelationNodeId[2].21904 34a4  08/23 15:51:05 -------  MLMSnapInfo::handleStorageServicePruneResponse [  ]  Failed to delete SMRelationId[103], SMRelationNodeId[21], ExtRelationId[69577], ExtRelation

I’ve configured in storage dts in read/write,m but when i tried to restore in transport mode SAN, we have problems and i received this error, i hope someane can help me please.Thank you. 

We have vmware and oracle PCA VM clients. Is there any way we can setup LiveSync?Additionly linux and windows filesystem replication is also need to setup. Any document would be appreciated. 

Hi Team,We have 3 CommCells registered/uploading to cloud.commvault.com but would like to see only one (our prod) in Cloud Command as the other two are are used for test/dev and not relevant to us from reporting perspective (no one is worried about backup failures in dev but it affects the reported environment score). Any ideas?Thanks

Hi Team,Our security team is asking if we can encrypt the MS SQL native dumps in the S3 bucket when using RDS Export method for backups/restores.AWS ref: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/SQLServer.Procedural.Importing.html#SQLServer.Procedural.Importing.Native.Backup.ExamplesThanks!

I’ve been asked to perform a test restore of a production virtual server.  Obviously we can’t have two servers with the same name and IP address running at the same time.  Does CommVault have any documentation on how to restore a virtual server (VMware in this case), then rename and re-IP the server so it can be started up?I’ve been a client for more than 10 years and still use the Java GUI so directions using that interface would be appreciated.Ken

Good day all I have a customer who is using Xtrabackup as the option to backup/recover MySQL DB’s. The source version is V8.0.29-21 and he’s restoring to a client with V8.0.33-25.In the restore process, we see an error that says that ‘there is nothing to restore - subclient(s) not backed up.The subclient is backed up, so was wondering if this is due to the different versions of MySQL in the job configuration?

Hi!In Subclient properties → Log Backup →  options: "Archive Delete" ,"Archive Delete All" are unchecked but in Oracle Backup Log I have:(archivelog like ‘…….’ delete input)In Schedules →  Advanced Backup Options → Delete archive Logs tab - Delete Archive Log option is also unchecked Where can i disable this option? RMAN version 19.17.0.0.0CV version 11.28.70

Hello All I have an error with the auxiliary copy Failed to Copy or verify Chunk [29532431] in media [CV_MAGNETIC], Storage Policy [New-MA2-FS-Backup-Retention-30D-30C-DDB], Copy [Primary], Host [TE-CV-MA-04.efinance.com.eg], Path [F:\YTIUSF_02.16.2021_12.37\CV_MAGNETIC\V_1046223], File Number [19], Backup Jobs []. Please check if all the disk library mount paths in the dedup storage policy copy are properly configured to read from the MediaAgent. Please check if all the disk library mount paths in the dedup storage policy copy are properly configured to read from the MediaAgent.

i am trying to create package for laptop by following the below link but am not able to find the option  Go to the Cloud Services website. On the top of the page, click menu > PACKAGE CREATOR. The Package configuration page appears. https://documentation.commvault.com/2022e/essential/86810_creating_end_user_laptop_package.html

HiWe have endpoint backup around 300 clients, backup is working over the LAN if user in office and  notebook connected to office LAN, but when user is outside of office and notebook connected on internet backup is not working. We want to configured endpoint user backup over internet as well, are are requirements and configuration  Thanks  

Hey guys,The client is asking me for the last clients inserted in the last 90 days in the backup policy, do we have any reports with this configuration in the commvault?Note: He informed if possible to have the creation data and data from the last backup in the report

I have a Windows server configured as a VM running on VMware, this server has a LUN attached with iSCSI with a file system that is NOT a virtual disk. Am I correct in saying to back this up I need to use a Full Agent such as a Hardware agent? Currently as configured the only backups I am seeing are the Virtual disks associated with this server such as the startup disk.

As you know, to back up public folders, there is a need for a service account.Could you tell me whether I need to grant any o365 licenses to the service account or not. I'm wondering I need to grant any license to service account.

i have imported the configuration audit report and ran its not working , my user is a master user and data collection is enabled and that the Audit option is selected for Private Metrics Reporting  

Hello Team,We have recently configured Exchange and File level backup using block-level option.Our clarification that the indexing information (disk space) will keep on Media agent or client side.I hope the first backup will use full indexing and next backup will use only meta data of indexing, Is it correct? Is it File-level block will reduce scanning of backup time window?Is it good to enable block-level for exchange granular level recovery or any other option will use it? One more clarification that where will change the Exchange rights access account on CommCell coonsole in client level. While agent installation we have used minimum level rights account. For backup & restore will use respective Exchange permission account. Please advise.

I am going going through a security audit and I have been asked to participate in documenting a threat model for the Commvault deployment. I need some help documenting the  order of events when a backup is initiated  and which entity is initiator and responder in the process.  I am having trouble finding this in the documentation. Hoping someone can point me to the documents, or has insight into the sequence of events in a backup.I need to document Agent based and VSA  snapshots  Thanks   

all my back up jobs are failed and load showing DDB 100% we had some space issue on the DDB drive which is fixed , after that we are facing issue, also we started aux copy to metallic   

Hi, I’m implementing commvault on Azure VM, but I concern about commvault license on cloud.Can I use commvault normal on-premises license or it’s forbidden?Or should I use commvault license from Azure marketplace?https://azuremarketplace.microsoft.com/en/marketplace/apps/commvault.commvault_complete_backup_recovery?tab=PlansAndPriceIf I must use Azure marketplace license, Can I buy it by virtual operating instance or it supports only per TB ? Thanks.

Hello, TeamI have a customer who is writing directly to the tape library with any dedupe in place. Their challenge is, for their LTO8 and LTO6, the data writing to tape is making use of the native capacity instead of the compressed capacity.  They have the hardware compression enabled on each of their storage policy and they confirmed that before moving to commvault, their previous backup solution makes use of the compressed capacity when writing data. Is there any settings that can be done on commvault to ensure that the data is compressed so it can write full capacity of the data?Please, advise

We see errors like below. Current solution from Commvault support is to limit the number of parallel tasks.30858 5816 08/09 07:07:48 24447881 [cvd] CloseFile() -xxxxxx-eu-central-1/GX4JNW_06.08.2020_05.24/CV_MAGNETIC/V_4706210/CHUNK_339211994, mode = WRITE, error = Please reduce your request rate. I also contacted AWS support and the answer was very detailed and explained how to improve the situation on software side, As you may already know, S3 has the capability to automatically scale its capacity as request rates increase for each prefix. In most scenarios, your application can potentially achieve up to 3,500 PUT/COPY/POST/DELETE requests per second per prefix. Due to this, there are no adjustments that can be made to your requests. However, to fully utilize S3's automatic capacity expansion, your workload should consistently process 3,500 or more requests per second, rather than occasional bursts of 3,5

we have done a hardware refresh , and planned to keep the old MA and Library unitl the retention period ,we have our tape library connected to Old Media agent and aux copies are configured on it,  i would like to know the best approach to move the tape library to new MA all the current job to tape library are finished, can anyone help me with stepsputt media agent to mainantance modereconnect tape library to new MAscan the library using new MAthat is enough ?