Commvault Cloud Topics

Hi All, Getting below error when running backup for Sybase database.               Error Code: [71:30]Description: Error while running a command on Sybase server :[Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory. Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory. Could not establish communication with Backup Server 'SYB_BACKUP'. Please make sure that there is an entry in Sysservers for this server, and that the correct server is running. DUMP DATABASE XP1 FULL is unable to clear the list of changed database pages. Future incremental dumps will be unnecessarily large until the next successful full DUMP DATABASE. ]

Hello,Does anyone know how to solve this? All other VM backups are working fine except for 1 VM running on  Linux.VMware Backup Completes with Error: "Unable to quiesce guest file system during snapshot creation" thanks in advanceMarcel   

 Good morning,does anyone know if it is possible to list the properties (retentions) of the defined storage policy from the command line?RegardsDorothy

Hi All,Our organization is focusing on AI OPS as there next strategic move for better service delivery. We are currently evaluating the offerings from the different OEMs.Can someone shed some light in Commvault’s standpoint in the AI-ops implementation? How can we bring in AI in the current landscape which can help in improving the delivery of service? What are the service offerings and licenses involved (if any)?Regards, Kunwar Shashwat

Which Commservtable or view has the information about the current throughput and average throughputfor an actively running job , which we could find in the Job Controller. And what is the column name to get these details average throughput and current throughput for all the respective jobs in job controller.   For eg: the following Commserv view CommCellJobController only lists certain information like  

Hello,I am in the process of migrating to a new disk library. For all the Storage Policies I have created new corresponding copies for each site.The current Primary (1) and Synchronous (2) copies have a 30 day basic and 90 day full weekly retention configured.I now created 2 new copies but since I am writing to WORM storage I have configured the retention for both the new copies with 90 day basic retention. My issue is that not all the jobs are being copied. Only the first 4.The rest of the jobs have a status of “To be Copied & Disabled”. What does this mean?How can I get them automatically copied?Should I select the option “Pick for Copy” on all the required jobs? Thanks.Ignes  

Hello,I passed first exam of  “Commvault Professional Foundations” on November 2022,on 27/07/2023 I passed second exam “Professional Advanced” it’s been almost a month until today I haven’t received my course completion certificates.How long does the verification and certification procedure usually take?Thanks

Hello, TeamI have a environment where there are 3 sites; 1, 2 and 3. The Media agent in site one runs its jobs very fast while those in 2 and 3 are very slow. The scanning phase sometimes take up 2 1 hour for 200GB of data. The servers are Unix boxes and most of the jobs running are files system. The Media agents are also Unix boxes. Kindly help on how to get what the issue is

“”Error while backing up Oracle Database. Error Details [Online backup cannot be run while database is in NOARCHIVELOG mode.] i know that online backup is not possible if db ins nonarchive mode, what is procedure for offline backup , can commvault perfrom this what if we turn off non archive mode for initial backup and turn it on again

Hello,We run SQL server on VM’s on hyper-v.  Testing restore of master database to SQL instance; there doesn’t appear to be a way to do this through the web console, but the documentation states that this procedure would work for what we need:  Can anyone confirm restoring system databases requires the java console?  If not, can you point me in the right direction on the web gui?  I’m unable to find any advanced restore options alluded to above. Thank you - Chris

Hi Team, we have three hyper-scale appliance and same appliances connected with metallic cloud. Primary copy is in appliance disk and aux copy is going to metallic cloud. we have two DDB’s on appliance, aux copy is failing with below error. any inputs will be great.  157446 26727 08/09 12:32:51 703 LaunchGroupRemotePart2: SIDB_LAUNCH_AND_GET_PORT_RSP from machine [commbk01.carefree.local*commbk01.carefree.local*8400*8402] failed. Error [53090][The DDB device was not found.]157446 26727 08/09 12:32:51 703 ConnectGroupInternal: Cannot connect to SIDB Engine [4], Group [0] on machine [commbk01.carefree.local][commbk01.carefree.local*commbk01.carefree.local*8400*8402]. PortV4 [0], PortV6 [0]. Error [0x80070057:{CCvNetwork::Attach_RemotePort(1351)/W32.87.(The parameter is incorrect. (ERROR_INVALID_PARAMETER.87))-Port passed is not valid. [0/0].}]157446 26727 08/09 12:32:51 703 Initialize: Cannot connect to SIDB engine with copy id [6] SIDBStoreId [

Hi,We use Commvault version 11.28.44. In BOL it states: “ An Azure storage account is no longer required for SharePoint agent restores.” (https://documentation.commvault.com/2022e/expert/18078_configuring_sharepoint_agent_for_office_365_01.html). However, when performing a restore, Commvault still asks for storage account details and I can’t submit the restore request. Am I something missing here?Thank you.

Hello All,The user is upgrading NetApp ONTAP from 9.7P9 to 9.9.1P16 on Saturday and needs clarification if this version is supported by Commvault V11 SP16.HPK192. It is true that 9.9.1P16 it is not listed as supported in the Commvault documentation (https://documentation.commvault.com/commvault/v11_sp16/article?p=33744.htm).In view of the document being last updated a few years ago, could you please confirm if we extend support for the above-mentioned version. (Note: User is on NetApp ONTAP 9.7P9 which is also not listed in the documentation). Grateful for any help!

Does Commvault support tailing log backup?We have a customer who need that for one database I can’t find any options in Commvault for that.Do you have to run a script?

Hello, I am looking for the best solution for immutable copy of data built on Commvault in Azure. We have some configuration, but I would like to see what Commvault Community can propose. I am looking for few approaches: First copy of data is in local. Azure copy is working as DR site. Dedicated storage for Immutable in Azure per site (locally).  First copy of data is in local. Azure copy is working as DR site. Shared storage for Immutable in Azure per site (locally).In that both approach I would like to know about the cost and how to estimate decrease usage storage between dedicated - shared storage ? What will be the best storage configuration for that solution Deduplicated or Not-deduplicated?  Retention for Immutable is 14 days and 2 cycles. Storage usage for Immutable solution (Hot or Cool)?And I think the most important how to calculate cost for those solutions if I have only local backup solution in curren

Hello fellow Vaulters. Are there any out there, that have experience with the Dell ECS storage system used for AuxCopy data as a S3 library on prem? Or do anyone have other on-prem S3 storage systems to recommend? I am in the process of evaluating a new S3 target storage system to host AuxCopy data. Thanks-Anders

HI All, We have introduced Exagrid storage system as our backup storage solution, after the implementation we have noticed that the restore job is taking longer time than the expected one.We used Netapp as storage solution before Exagrid and also at the current setup with Exagrid we have enable the dedupe in both CommVault and Exagrid as well. How to identify where is the bottleneck. We have enabled the encryption and compression also in the Exagrid system. 

Hello,I’ve tried to restore files from NDMP to File System agent and I’ve get this error from the nasRestore.log of the Media Agent: 3249947 319739 01/18 11:01:36 1369119 kickOffRemoteServer() - Unable to start remote data server process on host [host xxx*host xxx*8400*8402]. Connection error [18446744071562527494=+]3249947 319739 01/18 11:01:36 1369119 NasRestore::OnMsgCloseArchive() - Failed to start CVNRDS process on host [host xxx]. When searching into the client, I didn’t find the CVNRDS executable and process active on the server. I’m sure this process is not part of the FS agent or something is missing from our configuration here.I’ve looked into Commvault documentation and didn’t see any information. Do you have any idea how I can solve this issue? Thank you in advance,Best regards,

Hi Team,Our M365 Backup environment is in AWS.Access Node + Media Agent and index server are built in DMZ account in AWSand our S3 Bucket are in Share services account in AWS.When backup runs it casues egress charges for moving data from DMZ to shared service account.To mitigate this egress changes we are thinking to move the Access Node + MA and Index server from DMZ account to Share services account in AWS.Rquest you to please help me how we should perfom this migration activity from Commvault end. Regards Rahul Raina 

Hello,  I have a problem with commvault not been able to delete file on client after archiving job, in subclient properties i did set “Delete the files” after Archiving. When i manually start the job the file gets backup but it stays in folder on client. everything i could find is the event code 19:2325  (NumberOfFilesProcessed = [0], NumberOfFilesArchived = [0], NumberOfFilesSkippedForRedundancyCheck = [0]. TotalNumberOfFilesSkipped[0].) Can anyone help me with this problem? 

Hi together,currently we are trying to move operation from Commcell Console to Command Center.In the case of a SQL-Server restore we discovered that it is not possible to restore the SQL system databases (model/master/msdb) with the Command Center.In the Commvault Console we have the “Include System Databases” tick-box in the advanced restore options … but there are no advanced restore options in the Command Center.There is an additional setting named “bEnableAdvancedRestoreOptionsMSSql” … but this seems to serve a different purpose.Do I miss something?Thank you.Regards.Michael

Hi Team,I am getting below error when try to configure the linux fs backup:Error Code: [68:574]Description: Required media version [11.28] with transaction Id [4489590] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.I don’t see a software cache or folder anywhere? TBH I don’t know what the error message wants to exactly convey so I can look for the requirement.  

Hey,I have a problem with COMMvault replication getting the error :8164  f60   08/14 17:38:50 1345104 VSRstWorkerIdxBrowseClientResp::IsInputValid() - Unexpected browse response type [3-Error] received8164  f60   08/14 17:38:50 1345104 VSRstWorkerIdxBrowseClientResp::IsInputValid() - Received browse error [1-GENERICERROR] [Could not perform the operation as [Log restore failed for Job 1345052]. Please check Index Server log for more details.]8164  f60   08/14 17:38:50 1345104 VSRstWorkerIdxBrowseClientResp::_processResp() - Invalid input received.8164  f60   08/14 17:38:50 1345104 IDXBROWSECL Callback failed while processing browse error8164  f60   08/14 17:38:50 1345104 VSRstWorker::PerformBrowse() - Failed to browse VM Data, -18164  6a8   08/14 17:38:51 1345104 VSRstWorkerIdxBrowseClientResp::IsInputValid() - Unexpected browse response type [3-Error] received8164  6a8   08/14 17:38:51 1345104 VSRstWorkerIdxBrowseClientResp::IsInput

Hello Community, im wondering how to work with list(string) together with for each.My customer needs to fill in a form with all the clients he needs into a multiline field like this. how does the foreach activity goes to every line from the list?Thats not how it works:  thanks a lot and regardsJacob

wanted to add comments to this thread - we too ran into this issue … HSX image install failure , after MANY hours you get this in the install console --Inappropriate ioctl for device