Commvault Cloud Topics

I am hoping someone can provide clarification on the difference between releasing a client’s license and retiring that client. We have clients with backup data we wish to retain until it ages out, but the client does not need to be backed up.As I understand it, releasing the license means backups will no longer take place but backup data will remain intact. Retiring the client seems to also do this. Is the primary difference that a client can have its license re-allocated, whereas a retired client must be recreated as a new client? If this is the case, what’s the use case for retiring a client completely?Many thanks for reading and any input!

Hi!Can I somehow set a reason when killing jobs using POST http://mycommcell.com/webconsole/api/Job/123456/action/kill request?

Who is this for?This is written specifically for people who cannot find a way to do something in the rest API. When should I use the qoperation execute api?If an API endpoint exists to do what you need use that, The rest api is much… much… much newer than qoperation execute and I suspect the thing that makes the rest api viable at all as a substitution for the command line is that fact that the qoperation execute api exists In other words it may be a stopgap solution.  DISCLAIMER:I am no expert, everything stated below is my opinion based on experience and experimentation.With that said I  both welcome and invite criticism from those who have deeper insight and knowledge. 

Hi team,  I have a storage policy with just primary copy and retention default 30 daysSo I created a schedule to backup a subclient modifying that retention time:But the results I have accomplished  are  the retention time remains 30 days:Could you help me on this? thank you

Hi Team, I have a requirement to produce the details on the last backup taken,  for roughly 400 clients.qlist lastjob works well, but I can’t force it to accept a parameter file, as I was hoping to put all 400 clients into a text file and pass it to the q-command. I know a lot of these Q-commands will accept a parameter via “-af  c:\temp\parmfile.txt”.However, this cmd does not want to accept it. Does anyone out there know of a variation, or of another CMD that would give me these results? Thanks (and apologies for dodgy spelling in the title … can’t seem to change it)

New to workflows and Commvault in general, having deployed in December of 22. Looking for a workflow that would enable our DB2 DBAs to do an out of place restore to devops server using the repath options on a weekly basis. 

Hello community, Due to a network change at commvault infrastructure level, i’ve lost connexion with some agents In reality, i need to change listening interface locally But how to do it? Is there some cli command or tool or something to avoid complete agent reinstall to make the agent listening on another interface please? Need for windows and linux operating systems please Thanks in advance. Regards

Hi All, I have a client that upgraded their hardware and in doing so we went over the VM Socket limit. We then removed the license from the nodes and then decommissioned the servers. 2 of the servers licenses have been released, but the other 2 does not want to release the license.  I have ran Synthetic Fulls and Incrementals, as well as Full backups, but the license is still not releasing. The Host does not exist anymore, so I can’t even try to reapply the license to remove it again. Any Ideas? Thanks in advance.

Dear team,👋😁I am seeking your valuable assistance to address technical issues that I am experiencing with the Commvault agent (11.28.52), which is installed on a machine with a MediaAgent role and Oracle database agent and file system agent (as shown in the attached image). The machine in question is of considerable size, in terms of terabytes, and encounters various issues which I would like to describe: The MediaAgent role was installed to send all information through SAN. However, it appears that this MediaAgent role has led to several client restarts. When attempting to stop jobs locally, Commvault processes remain running on the server, causing slow performance and interrupting the proper functioning of the databases. Even without any active jobs running on the client, Commvault processes continue to run every hour. The HP-UX 11.31 Itanium operating system server VPAR is hosted on a Superdome platform a

Se tiene un servidor XX el cual se requiere migrar a un nuevo equipo YY, la idea es que el equipo nuevo YY toma el nombre y la IP del equipo XX, mientras que el equipo XX es aislado y posteriormente eliminado, la idea es conservar los backups en CV del equipo XX y que  el equipo  YY  lógicamente quede con los planes de backup que tenía XX.Al realizar lo indicado aparece lo siguiente el cliente original con la data que tenia almacenada pero el cliente nuevo no tiene las politicas del original  

Excuse my ignore but will deleting the existing index trigger an index restore?

has anyone successfully automated a file level restore? this would be for an audit purpose.

Hi Community,I’m trying to deploy the CIS pre-hardened ova image and i can’t login on windows.i have deployed three times the .ova and respect the password complexity rules.it doesn’t work.I see older topics but it seems that it’s not fixed.Please advice Christophe

Hi Team, Greetings! Is there a faster way of excluding this specific email address instead of doing it one by one? There are 2000 mailboxes that would need to be excluded.

Hello Everyone,I am in the same context as Greg describe (everything in place and accessible).https://community.commvault.com/commvault-q-a-2/backup-m365-into-existing-commvault-on-premises-environment-3895?postid=22706#post22706I got 2 issues on this configuration:Doing backup on SharePoint Online, I got “Invalid Storage Policy ID. Please verify Client[APP-SHAREPOI

Hi Team,As per the snapshot, total data written 1.33 TB  out of 10TB . But free space showing me 46 GB only.The same like showing me other mount points. But when check the physical size it is occupied around 10 TB only. Please help me on this.

Hello,Dr backup is configured with the below location.\\ip\h$\Commserve_DR This is basically a Media Agent (windows) and in H drive I am storing the metadata to this location.When I click on the browse option and give the username and password, it says incorrect username or password. I have given the correct username and password but still its giving error. How can I get the correct username and password?There is one option to change the username and I did that also but still its not working. Also Upload backup metadata to Commvault cloud - It creates a air-gap copy of metadata but where it exactly store? Is there any cost of storing the metadata on Commvault cloud. How to access this metadata whenever required? Also Upload backup metadata to Cloud library - It creates a air-gap copy of metadata. I can select any Cloud library but where it is exactly store? How to access the metadata?  Retention of drbackup

Hello all,Is there a log file on the backed up client (Windows OS) that shows all (successfully) backed up files from a File System Backup?As you can view all the successfully backed up files from within Commvault the information must be there somewhere - I presume in the CommServe DB itself - but is that also logged somewhere in a log file on the client? Background:An application on that Client is creating many files on a daily basis that need to be backed up but afterwards (after 24h) are no longer needed on the client. Unfortunately, the application does not cleanup these “old” files, meaning they remain on the File System unless they are manually deleted. Due to the large size of these files (couple of GB per File) we ideally don’t want to just extend the File System but instead would prefer to run a script that runs deletes these files 1-2x per day. But to do that we somehow need to establish a logical verification that the files have been pre

Commserv Version is 11.28, while doing the push installtion on windows 2012 and 2016 clientsbut am getting the below errorError Code: [68:175] Description: Failed to install File System Core Package, could not determine processor/OS type of client.Please help on this

So we are using smtp journaling and the location we are journaling to continues to grow in space. I am not sure why. I have run full back up jobs on the content store mailbox, i have ran cleanup against it as well. When clean up runs it only clears out the recent emails that came. However the path smtpmailcache\mailboxes\inbox have about 140GB of mail items. Am i able to remove all those messages? My retention on that mailbox is 1 day however i have 153 folders and growing in that inbox location. Any advice would be apricated.

Hi, Unchecking the option Enable Physical Pruning will disable macro or micro pruning? Or both?   What is the difference between that option and the Enable pruning of aged data (Mount Path Property) below?    

Hi, could someone please explain how the Legal Hold setting in a storage policy works?  So here is my situation, so basically I have a single server within this storage policy that needs to be set to infinite retention on all subsequent backups going forward.  Not sure if Legal Hold is the right way to do this, so any suggestions/recommendations would be appreciated. 

I`m on a journey down the path of understanding the differences and feature comparison between the two licenses above.I will have a few questions along the way.Our goal is to be able to provide system state backup/restore using 1-Touch for a Win7/Win10 machines.When deploying my first Windows 10 Client, I noticed that licenses were getting pulled from (Operating Instances) - Considering the client and the purpose there should these new Win 10 machines should be using a Client License instead of OI. So I looked for information on the license doc and could not find details about the Laptop and Desktop Licenses such as when it is use

Commvault changed the default GCP snapshot method from multi-regional to regional in version 2023 (11.30.0) and now gives you the option to choose regional or multi-regional snapshots for your data to help with cost savings and better flexibility of your backups.  Google Cloud Platform has recently published new pricing for their standard snapshots.  This price increase went into effect on April 1st, 2023.  Regional snapshot storage pricing increased from $0.026 GB per month to $0.050 GB per month (us-central1 zone baseline), a 63.1% increase, while multi-regional snapshot storage pricing increased from $0.026 GB per month to $0.065 GB per month (United States multi-region baseline), an 85.7% increase.  See Google pricing announcement for more information:

hello ,  we are standardizing our storage policies as part of that we are changing the retention set for the storage policies , most of them are lower retention than previously set if i run data aging job will it help to reclaim the storage space