Commvault Cloud Topics

Good day Community,Are there updates for Remote Office Appliances (ROBO)? And if so, is there a procedure to download the new firmware and to update the appliance?Thanks in advance, as usual.

You can use an SQL QScript to convert a transactional deduplication database (DDB) to a non-transactional DDB. But for which purpose? When do We need that? URL: Converting a Transactional Deduplication Database to a Non-Transactional Deduplication Database Procedure  

Hello, im looking to deploy gateway proxies in order to isolate customer tenants from the mediaagent network. my question is, do the clients need to initiate connections from their end trough the proxy in any way oris a backup job always iniated from commserv  / mediaagent server?Reasoning behind that, is that i could deploy the proxy with NAT without allowing any inbound traffic from the tenants network. i guess for registering client, the client need to iniate the connection, but afterwards? 

Hello,What are the benefits to enabling the horizontal DDB, BOL explains how enable this feature, but nothing about the real benefits except that split the DDB in 3 section first for File system, another for Database and the last one for VM.Can I expect to see an improvement in backup performance or an increase in deduplication performance that would further reduce on-disk consumption?Thanks,

how to from reports or (best) power shell check contents of selected Library / Mount Paths . I know that for particular MP can do that from CS console but i look for automatic way and more on Library level beside MP by MP.

Hi, I am doing some testing related to Disaster Recovery. i am new in Commvault I want to understand About periodic Classic replication , Periodic and Continuous replication. I didn't Understand how it work. Anyone can help me to understand. This is Backup based replication or VMware to VMware based replicationI have some questions -1. Periodic Classic - Is this Backup level replication? for this we need backup? 2. Periodic - Is it same as periodic classic? or it is Snapshot based Replication?3. Continuous - For Continuous Replication Required Media agent. If we are using HSX then we need HSX both site source and DR site?                           

Hello, What is the correct procedure to add a new tape drive to an existing shared tape library? If I go to the expert storage wizard and hit either detect or exhaustive detection, the new drive is configured as a new library. Never under the existing library.Note that this is SAN library, partitioned, and in the same partition we added the new drive. Regards,Pedro

As a kind of Ransomware protection test we wanted to see how Commvault backup behaves when someone deletes the bucket content through a backdoor using a S3 browser for example. As the content of the locked bucket is physically still there (just not visible through a delete marker), CV should be able to restore them somehow. CV is also set up as WORM with the right WORM workflow of course.But after deleting the bucket content incl. the commvault backup tree, the CV cloud library goes offline as loosing the mount-path. Question: what would be the right procedure to re-enable commvault to restore the content?

It says my credentials are incorrect when my jobs run even though I can use them to log into VMware vCenter. How can I troubleshoot this?

Can some help me above shown title error Source: , Process: JobManager  Failed to mount the disk media in library [_LINUX_Testing] with mount path [/data] on MediaAgent []. Failed to check status of parent directory, media agent cannot access the storage. Make sure that the directory is accessible. Source:  Process: MediaManager

i know i can hide the app while installing with third party tool  ,  how can i hide the app with with interactive installation.WindowsEndpoint64.exe /silent /install /authcode authcode /hideappsbasically our intention is user should not get option manage or restore backup, for some reason i am not able to install and activate the agent with auth code , its only getting activated while sign in with user email and pwd

How to set up volume replication in Comcell console ? I can do it through command center, but even then I don't see this replication in Comcell. Conversely, the replication set in Comcell is not visible in Command center !?? Why !?  Is this a bug ?  

While running an Aux copy job receiving below error even after updating the credentials in the “Credential Vault” in control panel. Do we have to update it in any other location  Error Code: [13:138]Description: Error occurred while processing chunk [13495797] in media [V_740039], at the time of error in library [] and mount path [[] ], for storage policy [] copy [] MediaAgent []: Backup Job []. Cannot impersonate user. User credentials provided for disk mount path access may be incorrect.

The Windows client installation creates OS firewalls rules for the client to run and allow communication on ports used by the Commvault services. Does the Linux client installation make any FW changes to Firewalld or to SE Linux to allow the services to run and communicate externally? Are these required manually after installation? 

Hello community, a quick question!Is it possible to proceed a restore directly to a Synology NAS ?A guest file restore for example, from a VM → out-off-place restore directly to a NAS device! From Command Center, for out-off-place restore, I can see only MediaAgent, and other VM’s as a destination and not a NAS device.

Hello to all,In order to save some Commvault licenses, it’s a good practice to Release License from CommServe & MediaAgent?In a test, I see that after this action, MediaAgent still proceed with DDB backup.So, is this any reason to keep consume Commvault license for Commvault infrastructure Servers?  Please for your feedback!

Hi. I am trying to download the agent for my window and client system from the below URLMA: https://ma.commvault.com/ESD?fv=11.0&esdID=1378Cloud: https://cloud.commvault.com/webconsole/softwarestore/store.do#!/130/733/20849 But getting the error on both URLs, Is there any other way to download manual packages for agent system window and Linux? 

Good day Community,I have a customer running HyperScale X on Dell servers. They received a notification from Dell to update the firmware of the SSD Drive containing the DDB and Index Cache due to a security vulnerability.If we bring down Commvault, and Hedvig using the usual procedure as documented on BOL, are there any risks on doing such upgrade and is there anything else I should do prior to the upgrade? https://www.dell.com/support/kbdoc/en-pa/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac Thanks very much in advance.

Dear all,our Health Report recommends to change the Password Complexity Level from 2 to 3. Once changed, will there be any impact on the current operations in the sense that any job will stop working due to a non-satisfactory password? Is there any way to know which users will be impacted? Sorry if this question sounds a bit dummyHave a nice dayGaetano

Hi Team,We have facing one issue in our infra, While restoring the One oracle DB schema in to same place .Restoration is completed with successfully, But after restoration while checking the Oracle DB inside procedures are missing.Could you please help on this case  

Last month, we announced some exciting new products and innovations coming to Metallic, including: New Products: Metallic Backup for Microsoft 365 - Standard Edition New Features: Deduplication Options for Teams and SharePoint Backup On-Demand Data Deletion for OneDrive, SharePoint, Teams New Enhancements:  Database Configuration Enhancements Azure Blob & Azure File API Availability Backup Snapshot Optimization To access these new capabilities, please log into the Metallic Hub today. For additional details, please visit our release notes page here. 

Hello i have installed webserver/webconsle server for archiving recalling service everything was working then i have installed outlook 2013 64bit.and i got this error  i have restarted the tomcat service replaced the i18n from C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\113 to C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\116 and 119 uninstalled .Net framework and reinstalled again. restarted the server  Restarted the iis servicesand the issue still persist any advise ? 

Hello, im trying to configure Nutanix appliance i have entered the prism ipport 9440 is accessible from the access node the readiness is ready.but when i cannot browse the vms in the vms tab, when i switch to the containers and expand i can see the vms.when i select a vm from a container and try to perform a backup it pop up an error that vm is not found or subclient is empty  attached the vsbkp log from access node contains the error below curl-err:[No error] http-resp:[412] url:[https://10.11.153.100:9440/PrismGateway/services/rest/v2.0/vms/2e2d2a1d-fad6-b949-8b1f-535e4deaf2a2] req-data:[_null_] len:[0] server-resp:[{"message":"This action is not supported on Prism Central","detailed_message":"This action is not supported on Prism Central","error_code":{"code":1101,"help_url":"http://my.nutanix.com"}}] resp-size:[188] your advise is appreciated. 

Hello Commvault Community,  Could any of you tell me about the location for the Commvault Vaultracker configuration? How will they differ, how to understand it correctly, because in the documentation I have not found an answer that fully allowed me to understand it. What is the difference between Stationary and Transit location - is it just a logical difference or maybe I don't understand something? Thanks&Regards,Kamil

Hello Community, #1 Is there a possibility of encountering issues such as performance degradation, resource contention, and conflicts when running both Commvault Azure VM backup (both Intellisnap and regular Azure VM-level backup) and Azure Site Recovery (ASR) on the same virtual machine at the same time(running both Commvault Azure VM backup using Intellisnap and ASR on the same virtual machine) or any side node from other customers that you were aware of  #2 are those two solutions work differently and capture different types of data during backup/asr replication? thanks