Commvault Cloud Topics

New features and capabilities are HERE!  In this release, we're excited to highlight a number of new products and innovations – available to you when you log into the Metallic Hub.  March 3rd Release RecapNew Features: Oracle Encrypted Database Support  Linux Backup Gateway Appliance - On-Prem Deployment  New Self-Service Report Option  WORM Support for BYOS   Enhancements  Azure VM API Support  AWS Database Enhanced Configuration Wizard  Support Storage Accelerator for AUX/Secondary Copies   For additional details on the features and enhancements above, please visit our release notes page here. 

Hello.I wonder if I’m the only one experiencing this.But why do bother with uploading logfiles prior to a case is created as it seems that Support isn’t even reading them, although it’s described in incident whats needed. ? It seems that when Support comes back, it feels that they didn’t even bother to read the description at all. Most times a remote session is needed, although they have information to start of from. Okej, I’m ranting a bit but it is annoying.//Henke

Hi Team, We have facing the Issue in Our Commvault backup infra, While running the SQL database transactio"n log backup  we are getting the belo error“Broken chain detected for database ,Automatically converting the backup to full”Please advice on the above issue.

my bad. wrong question. please delete/ignore as i am unable to delete  

Hello,In  the documentation Deduplication Building Block Guide (commvault.com), it is mentioned that:“The DDBs created for Windows Media Agent should be formatted at 32 KB block size to reduce the impact of NTFS fragmentation over a time period.”Is the format at 32 KB referring to the block size of the disk itself (NTFS block size) or referring to the “Block Level Deduplication Factor” parameter of the Storage Policy as shown below ?Thanks  

We had an FM200 release in our data center.  DDBs became corrupt and restore failed.  Sealed and started new DDB to get backups running.  Now all jobs have aged out of the sealed DDB, but I still have 387TB of data on disk and I need the space back ASAP.  SIDBPHysicalDeletes not showing continuous activity.  Data aging ran multiple times.

When looking at the Fallen Behind Secondary Copies report, it shows 2 different numbers for “Total App Size to be Copied” and “Total Media Size to be Copied”. what is the difference between these 2? Also, what’s actually remaining to be copied? Is it the total of these 2 numbers?  

I’ve spent most of today trying to work out why aux copies to a new media agent keep failing connecting to the SIDB on the destination MA.It looks like it is Windows Firewall related as the moment I turn that off things work.On the new MA which is Windows 2022 it looks like Commvault has only put in 2 firewall rules very similar to the ones in this post.On the existing Windows MA’s I have lots of automatically added exceptions for tons of individual Commvault processes.My MAs and Commcell are all in the same VLAN so other than Windows Firewall on each host there is no firewalling between them.I’m struggling to find the documentation on what should be in Windows Firewall and I keep coming across “Network Topologies” but the documentation that isn’t exactly clear either about what they actually do in this situation and whether I s

clarify DD backup in server. We need to finalized data quota limit.

Hi allI’m busy doing some MongoDB testing in our lab. I have a 3 node Mongo cluster. The backups work as required and I ran a restore succesfully.I have 2 issues during a restore process. The first is that the Mongo services won’t restart post restore. I’ll spend more time investigating that, as it’s easy to manually bring the instance up.When I try to run a point in time restore, I get the below error where the oplog won’t replay. From the looks of things, it looks like a permission issue. The account we’re using has the permissions below:   Error Code: [7:255]Description: Failed to replay the oplog dump [/opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/3940/local/oplog_rs0_1677651150.bson] on

Hi,An external application wants to use the Commvault API.There is a firewall between the machine where the external application resides and the Commserve host.I would like to know which ports, protocol, direction to open between the Commserve & VM containing the external applications.I cannot find the information in the Commvault documentation.Many thanks 

hello all, was wondering if there is a way to tell if 1 VM is in 2 different VM groups which will lead to the VM being backed up twice? may be a report or alerts? 

I created a custom Package to install the commvault agent on a window machine. I’m planning on using ActiveBatch to run the job. When I run the custom package from the window machine manually and it install. However, when I attempt to us the ActiveBatch job it’s not installing. Below is the script used for the AB Job. $servers = "${server}"foreach($s in $servers.split(','))    {        $servername = $s + ".aptproduction.com"        New-Item "\\$servername\c$\temp\commvault\" -Type Directory         Copy-Item \\backup02s\mdt\Applications\Commvault\CommvaultAgentStl.exe \\$servername\c$\temp\commvault\        icm $servername {Start-Process -filepath c:\temp\commvault\commvaultagentstl.exe -argumentlist "/silent /install /silent" -Wait}        Remove-Item \\$servername\c$\temp\commvault\ -Recurse -Force            }  Below is the command we use to start the activeBatch job. neither of those work. 

Redhat 8 VM server on VMWare VCenter 7 with UEFI secure boot enabledHi everybody :) !I would like to do the enrollment as described here:https://documentation.commvault.com/fujitsu/v11/expert/118661_enrolling_commvault_keys_with_uefi_mok_machine_owned_key_list.htmlbut to do that I first need to do the import in the OS (RHEL 8 in this case):mokutil --import “commvaults secure boot key”I searched for the commvault keys but couldn’t find them.Any hint , download location, would be great!Thank you in advance whoever knows how to help me here, brgdsstefan

We have our Commserve and Media agents running Windows 2019 Server Standard Edition.We have MySql 2014 and would like to go to MySql 2019We would like to upgrade commvault 11.26.27 to 2022E(LTS) versionWhat are our best options? ThanksLarry

During the installation of Commvault CommServe is it possible to:A: Use an instance of SQL NOT installed on the same server as CommServe?B: Assuming YES to above, use a clustered Always On Deployment of SQL?C: Is CommServe supported on a shared SQL instance and not an instance dedicated to CommServe?D: Do any of the above have implications on the backup of the system database?Many thanks for responses!  

Hi,Need to know from your experience if Commvault license has been expired are client backup will not run or will failed when run? Our license is about to expire soon. We cannot ensure if our renewal will close out before the expiration. thank you.

Hi,Please help me with the following questions:Let’s say I deploy Hyperscale using the reference architecture on Hitachi hardware. I need to set long term retention backups to anything but tape.Can I connect an external storage as secondary disk/cloud library to the environment? Also, what type would it be (FC luns, iSCSI luns, NAS shares/exports (NFS, CIFS), S3 buckets)? If any external storage is permitted as disk/cloud library, would it be connected to all nodes on the Hyperscale cluster, it being the one who controls writes between nodes avoiding conflicts? It being an appliance, does it have any operating system hardening besides the security features included in the software (which run with or without the appliance)? For example, intrusion prevention and detection (like avoiding root logins, avoiding running OS commands or tampering with autostart config, etc.) When upgrading the software, does it work just the same as a non

Hi,We have some physical servers which use the File Level Backups. I wonder if I just want to restore some certain files in those physical servers from tapes; what is the best practice for it? Thank you.

HiI need  a people team can done a sql bak restore to a disk but these people don’t have the “browse and restore option” dialog box when the launch the restore task which rights are necessary to have it  ?

Hello Community  We are looking to  restoring an older version of SQL DB to a more recent version of SQL ... IS that possible :  Source SQL 2000 WIndows 2003 / destination SQL 2003 - WIndows 2008  source db currnetly backup via Commvault v11.24.69

Hi Everyone, I’m trying to build a backup map via commserve rest-api. Does anyone what the relational data structure of the commserve of the client groups, clients, apps, storage policy, schedules and subclients is like? I want to create a report with all subclients configuration. Thanks,Regards,Juan Forero 

Hello Here is a snip: I cant seem to download maintenance releases or even copy maintenance releases.  We are on v11.20.128 (I know behind on releases)Please adviseI see the following under the “Download Software” log- IsRootFilesPatchingNeeded() - Updates folder [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP20_2779330_R798\Windows\BinaryPayload\LooseUpdates\CU142\Updates] does not exist, try patching Maintenance Release files only7372  1c88  03/08 21:28:51 9278 CreateTempFolder() - Created folder at [C:\ProgramData\Commvault Systems\Galaxy\Temp\DownloadPatching]7372  1c88  03/08 21:28:51 9278 PatchRootFiles() - Source root file [C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP20_2779330_R798\Windows\BinaryPayload\LooseUpdates\CU142\BinaryPayload\Setup.exe.zi

I have a client that is kicking off DB2 backups via cron job, there is an issue with the backup and I killed it but it keeps starting again.  is this normal?What am I missing? 

Our current deployment has 4 physical MediaAgents on prem to backup to a flash array, we have an Aux Copy from the flash array to Azure which has 4 MediaAgents in Azure.  The current Aux Copy job shows Source MediaAgent as the 4 OnPremMAs and the destination as the 4 AzureMAs.  We have recently deployed an on prem S3 with an additional 4 physical MediaAgents and have added it as a Synchronous Copy similar to the Azure Aux Copy.  The on prem S3 Aux Copy job shows one physical MediaAgent as the source and destination MediaAgent.  One of the “new” MediaAgents was actually part of the line for the OnPremMAs at one point but was replace by newer hardware.  This one MediaAgent is the one that is showing as the Source and Destination MediaAgent.  This OldMA shows up on the Mount Paths for the flash array with Read/Write Access.The S3 has been configured with 4 Mount Paths, one for each new physical MediaAgents and each has been shared with each of the new