Commvault Cloud Topics

Can commvault give an engineer to trobuleshooting?

Hi,Github protection licensing. Bases on what is calculated? Number of users in organisation or number of repositories?  

I just signed on to cloud.commvault.com and see this: Is the site not working right now? 

Customer would like to move Comcell server into Azure environment. Ideally customer would like to create a completely new server with Windows Server 2022, a new name and a new IP address from scratch and make it the new Primary Commserve.Has anyone here with experience of this and provide their insights and any links?Many thanks in advance

HelloOne of our customers used the java console to add a Plan and a custom schedule to a Commvault client. I can remove the customer schedule but I cannot add the default PLAN schedule to the client againHow can i Use the default PLAN schedule again? Thanks in advance! :-)

Is there a matrix or something that commvault supports for nic drivers for certain hardware for their intellensnap workflo? seeing PDL’s on the hosts during snap volume unmount and its causing issues with my virtual host. Anyone else see this? There is some firmware updates available- but not sure if they are reccomended etc. Thoughts?

We’re new to using Metallic for Salesforce backups/restores and running into an issue when trying to seed data to a Sandbox: Most of the data is seeded correctly, but records aren’t created with the correct record type. For example, all of our Account records are created with the same record type, even though the source data includes a mix of record types. The same thing occurs with Cases and other custom objects. Does anybody have any tips about how to resolve this? We’ve included the Record Type object in the seeding template but this doesn’t make a difference.

what's the jobid for incidence creation?how can i get the jobid?

Hi,We are going to refresh our Commserve server to a new hardware, but we are looking if its possible to deploy its DB on different SQL server. We searched Commvault documents but all deployment procedures found are to deploy DB on the same server. 

1， Anyone could guide me how to install helm on windows access node？only download helm.exe from Github.2, where is system PATH of the Kubernetes access nodes?like this?  Download the most recent Helm binary for your Kubernetes distribution from helm / helm on GitHub.Requirements are as follows: The Helm binary must be installed in the system PATH of the Kubernetes access nodes. The following labels are required on applications that are deployed by Helm chart: app.kubernetes.io/instance app.kubernetes.io/managed-by You can disable backups of helm c

we will deploy Microsoft SQL always on on Azure VM, any chance to use Intellisnap to protect SQL always on?

We currently have a 10TB SAP Oracle DB on-prem, BR-Tools backup to a local disk is taking 4 hours.How to achieve the same backup completion time for the same DB in a Azure resource group to another resource group? 

i have next problem Alert:Aux copy job FailedType:Job Management - Auxiliary CopyDetected Criteria:Job FailedIs escalated:Detected Time:Wed Dec 28 23:42:51 2022CommCell:CommServeUser:AdministratorJob ID:63139Status:FailedStorage Policy Name:CommServeDRCopy Name:SecondaryStart Time:Wed Dec 28 23:00:11 2022Scheduled Time:Wed Dec 28 23:00:08 2022End Time:Wed Dec 28 23:42:51 2022Error Code:[13:138] [40:91] [40:65]Failure Reason:Error occurred while processing chunk [245216] in media [V_845], at the time of error in library [RezervnaKopija] and mount path [[CommServe] \\192.168.99.51\RezervnaKopija], for storage policy [CommServeDR] copy [Secondary] MediaAgent [CommServe]: Backup Job [62773]. Cannot impersonate user. User credentials provided for disk mount path access may be incorrec

Hello Community, Commvault offers several ways to secure the environment. Be it Ransomeware protection, account lock after x attempts, unusual file activities. Is there an overview of what else is possible here? We need to raise our security standards and would have to evaluate all the possibilities that Commvault offers. Maybe someone of you has already discovered all the features or even uses them and can give useful tips here. Kind RegardsThomas

I have a request to run a report for all files backed up on a specific date within a specific folder.  I am either looking for a report that will show this to me or a way to have all backed up files copied to a spreadsheet.   I have tried running a file search report a Chargeback report and backup job summary report.  None of these attempts are giving me the listing that I am looking for.  Does anyone have any suggestions on what report to run or how to get the list of all of the files in a CSV?  

Hi, I would like to know how to apply the below to more than 500 systems in one go.change the “Default Sub Client Policy” - “Retention” - “For files deleted by user”  change from “Retain indefinitely” to “Use storage policy copy retention”. Cannot certainly do it manually so looking for an option to save my day and time.. Regards,Terence

Hi,we backup teams with metallic. After a cyber attack we want to scan all attachments in teams. Is it possible to restore all attachments with metallic to scan them?RegardsDennis

We are on 11.28.44 and I noticed when we disable backup activity at the client level of a virtual machine client (which has no agents installed), there is no visual indication that activity is disabled.Is this expected?Most other clients will show red arrows to indicate that activity is disabled - but VMs don’t seem to show this.I see that I can create a smart client computer group which could group and show all of the backup activity disabled clients, but it would be nice to visually get the red arrow indication when activity is disabled without having to go to properties of the client to check.

Hi Team,We have facing one issue, We are trying to restore one VM from fusion compute 6.5 infra to 8.2 fusion compute infra then we are getting the below error and failed the VM restore job.“Description : Unable to create a new virtual amchine in host, Failed to parse the OVF file, Ensure that the OVF file format is correct”Please help on the above issueVM deatilsWindows 2008Restore from Fusion compute 6.5 infra to Fusion compute 8.2 

Hello all I have multiple Backup sets I want to create a rule on the backup set level to make sure that for example VM that is a member of backup sets does not belong to others  is that possible?

We had an exchange online app running backups. the backup jobs looked fine. however the index status had fallen behind several weeks so when i went to a restore, i could not restore anything for the past four weeks. I had to create a ticket, they had to get somone on the backend to startup our index job. to catch up it took several days, during which i could not run a recent restore. is there a way to get a notification if an index starts to fall behind?

Hi... I'll try to be short... Here's the setup:- Two AIX clients in a DMZ zone.- CS connects to the clients front end NIC.- In between clients and MAs, a Backup Network is defined along with a OneWay FW. (set on the client group level) - Backups of each of the clients work as expected. CS can happily communicate with the clients on their front- end NIC and backup streams are running over the backup network as expected.- Clients are added to a UNIX pseudo cluster client. - The UNIX pseudo cluster is a VIP address (along with a FQDN name) which is owned by the active node. Issue:Backups configured for the UNIX pseudo cluster client fail as the DIP configuration for the active node doesn't seem to be taken into consideration.. Is there any way around this behavior? We need the backup data streams to originate from the DIP address on what ever node is active. CVLT v11.20.60 Any ideas? 

Hi,Is it possible to generate a report about the Instance properties of the PostgreSQL clients? I have 350 Postgres client with some being part of a Master/Standby configuration, some single and some part of a Multinode-node (3 or more) configuration.I would like to get this configuration somehow for reference  Thanks.Ignes 

Can you restore directly from Metallic Cloud cool storage tier?

Hi team ,We are trying to backup mysql on Kubernetes service - We are unable to backup the sql deployment. As it failing to create a Worker Pod .PFA a screenshot.Please reply asap.