Commvault Cloud Topics

Commserv Version is 11.28, while doing the push installtion on windows 2012 and 2016 clientsbut am getting the below errorError Code: [68:175] Description: Failed to install File System Core Package, could not determine processor/OS type of client.Please help on this

So we are using smtp journaling and the location we are journaling to continues to grow in space. I am not sure why. I have run full back up jobs on the content store mailbox, i have ran cleanup against it as well. When clean up runs it only clears out the recent emails that came. However the path smtpmailcache\mailboxes\inbox have about 140GB of mail items. Am i able to remove all those messages? My retention on that mailbox is 1 day however i have 153 folders and growing in that inbox location. Any advice would be apricated.

Hi, Unchecking the option Enable Physical Pruning will disable macro or micro pruning? Or both?   What is the difference between that option and the Enable pruning of aged data (Mount Path Property) below?    

Hi, could someone please explain how the Legal Hold setting in a storage policy works?  So here is my situation, so basically I have a single server within this storage policy that needs to be set to infinite retention on all subsequent backups going forward.  Not sure if Legal Hold is the right way to do this, so any suggestions/recommendations would be appreciated. 

I`m on a journey down the path of understanding the differences and feature comparison between the two licenses above.I will have a few questions along the way.Our goal is to be able to provide system state backup/restore using 1-Touch for a Win7/Win10 machines.When deploying my first Windows 10 Client, I noticed that licenses were getting pulled from (Operating Instances) - Considering the client and the purpose there should these new Win 10 machines should be using a Client License instead of OI. So I looked for information on the license doc and could not find details about the Laptop and Desktop Licenses such as when it is used. Then looking through the community I found this post statement and this post“Usually laptop license consumption is governed by the client OS” by @Stuart Painter 1- This is not the behavior we see and apparently I`m not the only one according to the second post. If a LapTop is governed by the OS installed, why do we have to go to this extra step of running a

Commvault changed the default GCP snapshot method from multi-regional to regional in version 2023 (11.30.0) and now gives you the option to choose regional or multi-regional snapshots for your data to help with cost savings and better flexibility of your backups.  Google Cloud Platform has recently published new pricing for their standard snapshots.  This price increase went into effect on April 1st, 2023.  Regional snapshot storage pricing increased from $0.026 GB per month to $0.050 GB per month (us-central1 zone baseline), a 63.1% increase, while multi-regional snapshot storage pricing increased from $0.026 GB per month to $0.065 GB per month (United States multi-region baseline), an 85.7% increase.  See Google pricing announcement for more information: https://cloud.google.com/compute/pricing-announce.Before Commvault version 2023 (11.30), multi-regional snapshots were used in Google Cloud Platform as the default snapshot type to utilize redundancy across regions.  Because of this

hello ,  we are standardizing our storage policies as part of that we are changing the retention set for the storage policies , most of them are lower retention than previously set if i run data aging job will it help to reclaim the storage space 

Could you confirm as to whether Commvault can be used to backup a CIFS when mounted on a Windows Server?

Hi all.At times we get the below error when something have happened to the Archive log files. Description: PostgreSQL Database: The Data backup has failed. Archive Log files are missing preventing this job from completing on Instance [XXX] Client [XXX]. Please run a FULL backup.  It would be beneficial if the job could automatically convert to a full, instead of killing the job manually, and then start a full. Do anybody know if this is possible? Regards-Anders

Hello everyone, I’m backing up an Oracle database in Linux, and every time a backup of this database runs I received the Error below:Error Code: [18:183]Description: Failed with Oracle DB/RMAN error [RMAN-06554: WARNING: file 10 is in backup mode RMAN-06554: WARNING: file 11 is in backup mode RMAN-06554: WARNING: file 14 is in backup mode RMAN-06554: WARNING: file 15 is in backup mode RMAN-06554: WARNING: file 16 is in backup mode RMAN-06554: WARNING: file 17 is in backup mode RMAN-06554: WARNING: file 18 is in backup mode RMAN-06554: WARNING: file 19 is in backup mode RMAN-06554: WARNING: file 20 is in backup mode RMAN-06554: WARNING: file 21 is in backup mode RMAN-06554: WARNING: file 33 is in backup mode RMAN-06554: WARNING: file 34 is in backup mode RMAN-06554: WARNING: file 35 is in backup mode RMAN-06554: WARNING: file 36 is in backup mode RMAN-06554: WARNING: file 37 is in backup mode RMAN-06554: WARNING: file 38 is in backup mode RMAN-06554: WARNING: file 40 is in backup mode R

Hithere is no active controller on library and we cannot make any one, getting following message as screen shot, how we assing any MA active controller   Thanks  

can we set queue if hotadd mode not available in snapshot backup to avoid backup run through NBD mode?Note: don't want to select transport mode hotadd.

Hello there,Are stand-by SQL servers also covered with embedded license that comes with software or not? I read EULA and I didn’t find that info there.Thanks.

Is this supported ?  Looking at the documentation I only see VMware and Azure. If not, anyone know the roadmap ? Thanks Shynee

Hi,I would like to understand why when I see 32.35TB to be copied to tape, the aux copy is completes 100% successfuly, but the Total Data Processed (29.69TB) is less than the Total Data To Processes. 

Hi Team,I have tapes LTO7 without barcodes. Commvault can't identify them. How can I use them?

hello All, we were using disk library and 2 physical server as our MA , recently we procured hyperscale x 3 nodes and created a cluster , and storage policy and we created aux copy in all the storage policy and copied all the data , then we switch it to as the primary copy , we decommissioned our old media agent , now we are getting old ddb related alerts and job failure i have disassociated old MA from system schedule policy   please help me how to get clean of old disb library ,MA , dedup engine and databases , can someone help me necessary steps to take Alert: Commserv Anomaly Alert Type: Operation - Admin Alert   The system detected an unusual drop in the pruning performance for the following databases in commcell

I have this package (Commvault.tar) and i have install it in most of the AIX server but i created a new server and i try to use the same package. it will not install. i get no error but the installation just stopped.# ls -lrttotal 416-rwxrwxrwx    1 root     system           52 Aug 19 2021  cvpkgseed-rwxrwxrwx    1 root     system          119 Aug 19 2021  version-rwxrwxrwx    1 root     system          132 Aug 19 2021  silent_install-rwxrwxrwx    1 root     system        64985 Aug 19 2021  detect-rwxrwxrwx    1 root     system          132 Aug 19 2021  cvpkgadd-rwxrwxrwx    1 root     system           52 Aug 19 2021  support-rwxrwxrwx    1 root     system           10 Aug 19 2021  pkg.xml.description-rwxrwxrwx    1 root     system       106318 Aug 19 2021  pkg.xml-rwxrwxrwx    1 root     system         9593 Aug 19 2021  Commvault.app.xml-rwxrwxrwx    1 root     system            8 Aug 19 2021  .oemdrwxrwxrwx    6 root     system          256 Apr 20 11:35 aix-ppcdrwxrwxrwx    4 root  

Upgrade from 11.24.90 to 11.28.56HelloI upgraded last from 11.24 to 11.28 to essentially upgrade the SQL DB last weekI noticed when doing my before the weekend space checks, that each mount path in the disk library now had 100 GB allocated, this was previously 2 GBI’m sure there is a good reason?My problem is, my customer has multiple mount paths in his library, never enough space and now has lost some more space in his disk libraryIf anyone could share the reasons for the increase and whether reducing back to 2GB is actually sensible - that would be great!Many thanksMark

Hello everyone,  I just noticed my file server backups are not aging out following the upgrade to 11.30.32.  My file server has the CommVault client installed and I do incremental backups throughout the week with synthetic full backups on Friday night.  The last synthetic full backup of the month is retained for a year and the last Syn-Full of the year is retained for 3 years.  Does anyone have suggestions on what to check? 

Hi Team,I have Facing an issue in commvault backup, While taking the incremental backup of an file system server backup is failing  with below error.Error Code: [7:286]Description: Failed to backup file that qualified as extentsCurrent Commvault version  :11.28.24Please share me any solution for this issueNote: Manually I can able to take synthetic full backup it will working fine, only issue is incremental backup only

We have a physical system that we will eventually move to virtual platform. But - i dont want to try to do anything to this system until  ihave a disk image backup. How would one take a disk image backup and point it to our media agent. Im familiar with the bare metal recovery process but curious how to take the backup. Is it just the system state?Physcal system backups are not my strongpoint.

Hello ,We are looking for an option to include registry files for our laptop backups.Would like to know accurate path  ODBC info - HKCU\Software\ODBC\ODBC.INI Network - HKCU\Network Printers - HKCU\Printers Putty settings – HKCU\Software\SimonTatham\PuTTThanks in advance 

Hello everyone.  I am trying to configure a job to be killed on a specific time.. I have some VM Backup jobs that can not run after 6:00AM. I already configured to be killed automatically after X hours of duration, but the issue is.. They don't start everyday on same time.. They don't have a specific time to be started. But i need to configure to be killed on a specific time. 

Hi All, After updating our Commvault agent on our AIX DB2 Servers to version 11.28.44, the logbackup is not working anymore.Tried reinstalling the backup agent, but no success. Full backup is running.Restarted the AIX Server without success.Simpana status:[ General ] Version = 11.28.44 Media Revision = 1081 CommServe Host Name = vmcv001 CommServe Client Name = vmcv001 Home Directory = /opt/commvault/Base Log Directory = /var/log/commvault/Log_Files Core Directory = /opt/commvault Temp Directory = /opt/commvault/Base/Temp Platform Type = 4 Cvd Port Number = 8400[ Package ] 1002/CVGxBase = File System Core 1101/CVGxIDA = File System 1207/CVGxDB2 = DB2[ Physical Machine/Cluster Groups ] Name = lpas011  - Client Hostname = lpas011  - Job Results Directory = /opt/commvault/iDataAgent/jobResultsCommvault registry for the DB2 agent:cat /etc/CommVaultRegistry/Galaxy/Instance001/Db2Agent/.properties.cv.fillerdHOME /opt/commvault/Db2DataAgentnINSTALL 1nLOGBACKUPTODISK_SCHEDULERCHANGE 1674033804s