Commvault Cloud Topics

Team,We have very huge environment where we have more number of backup failure which we are trying to fix the issue through automation using REST API.  1.Check the backup status for each client.2.Check if each client is ready(Check Readiness) for backup.3.If readiness getting failed then Recycle the services for each client.4.Resubmit the backup job for each client.5. Post if Resubmit is also getting failed then refer the log cuts Job manager.log and Evmgrs.log to find the failed/error details.Let me know if anything we can add it for other agent based backups like SQL, Oracle or SAP HANA database. Please update some additional steps if any initial troubleshooting using REST API will help us to reduce some failures in our environment. 

①In an environment where a system in a VM and Salesforce are linked, if the VM and Salesforce are backed up in Metallic, will there be any consistency issues when restoring the VM and Salesforce in Metallic?②Please tell me the sales ratio by industry for Metallic.

Recently moved Netapp away from direct dumping to Quantum tape library over FC to leverage CIFS / NFS. Netapp cluster MGMT is on x.x.8.6NDMP client is configured with x.x.8.6 TCP port 10000Netapp has ICL’s in x.x.12.x/24MA has 10GB teamed nic in x.x.12.x/24 and a nic in x.x.8.x/24Client preview completes and can browse volumes and files with the NDMP client no issue at all, when kicking off the backup it goes over the 1G e0M cluster mgmt network as apposed to the ICL network on 10G. Tried adding dips to the MA properties to only talk on x.x.12.x/24  between MA and Netapp Filer Opened additional listening ports the MA in network properties at the client group level though (multiple MA across DC’s) When the backup is running, I can TNC (telnet) from MA to the ICL and it completes the connection on 10000 Can ping from the ICL LIF back to the MA x.x.12.x IP’s no problemCan not for the life of

Hi Team, What is the best practice to ensure maximum streams for commvault auxillary copy

Is it possible to migrate the data from one storage policy to another?  In turn, also migrating this data if the policies are on separate libraries other than through AUX operations.

Hello,we are currently trying to restore a VM over a Media Agent sitting in a Azure cloud. The Media Agent sitting in the cloud has the VSA installed but can not be selected as Proxy Client in the “Restore VM” window. I was reading threw documentations and found this: Managing Proxies (commvault.com)the important part: Any machine where the VSA is installed can act as a VSA proxyAm I missing some settings?ThanksEddi

Hi All,We have configured OL enabled s3 bucket and configured library and storage pool and policies using that s3 bucket and everything shows online and can be access from commvault console and also using CLI on MediaAgents. we also tested cloud test tool and that works fine too. But when we start a backup or Aux copy we are seeing below errors on the jobs2204  37c4  02/28 17:04:16 33401117 [cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16092550/CHUNK_172585619.FOLDER/12204  37c4  02/28 17:04:16 33401117 [cvd] CVRFAMZS3::SendRequest() - Error: Access Denied. 2204  2948  02/28 17:05:29 33401117 [cvd] WriteFile() - Access Denied. for file 9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_1725859252204  37c4  02/28 17:05:29 33401117 [cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CH

I am throwing this out to the community  to see if anyone else has had this problem. It is difficult to identify and you have had this happen but have written it off as  not selecting jobs properly.  I selectively Auxcopied data from one disk copy to another.. Basic retention was applied instead of extended retention  and this cause the copied jobs to be aged off prematurely.The retention period and selective copy criteria for both source and destination copy were identical.I was able to recopy the jobs and the retention is now normal.I have raised a ticket with CV and we could not identify the root cause. Troubleshooting was complicated due to the delay between the problem occurring and my identifying it. During that period I was doing lots of weird things that muddied the waters There was a period where I set my destination copy to non active (disabled) and am wondering if this messed up the data aging.

Hello everyone,I have an old CommVault installation that has servers other than my CommServer that are still running SQL Server 2012.  I’m following the documentation to uninstall all the packages, uninstall SQL Server and do the reinstallation.  As per the documentation, I took a screen capture of all the CommVault _packages_ that were installed.  When I run the installer, its asking me to select _roles_ and I have no idea what to check off here.  Is there a way to find out what ROLES I need to select AFTER all the CommVault software has been uninstalled?ThanksKen

We are soon to be using Commvault VSA restores to migrate VMs > EC2 in AWSCopy of backup data is AUX copied to S3.  Media agents responsible for restore\conversion reside in AWS CommServ is on-premiseI have a few question relating the restore screen options. I have been looking online for CV documentation (including cloud architecture guide) to little avail. 1.) AMI selectionWill auto select just randomly choose an existing AMI? The AMI is simply just base to build off of, correct? Meaning you don’t require a specific AMI build 2.) Instance typeI believe I read allowing Auto Select will default the restored instance to T2.small. Is this correct?3.) Operating systemAlthough I believe it is implied, CENTOS can be converted using the Linux option, correct?4.) Network settings If private IP is left

I don’t have links, and I don’t want to call anyone out even if I did :) but I’ve read/heard/seen 2 answers this this and am wondering if this applied to all subclients, or there are exceptions, or caveats to deleting subclients.  Which is “true”, assuming you already had some backups existing for a subclient/backups set/application?You can delete subclients all day long, nothing is lost in terms of existing job history/restorability.  The backups/backup jobs/data/references/etc are not associated with the subclient(s) but instead are associated with the backup set that the subclients are in (meaning: the subclients are “children” of the backup set).  When you delete a subclient, it is still ‘visible and accessible for restores” vis the backupset backup historyORDeleting subclients causes loss of the backup job data. Once subclients are deleted, you cannot go back to view jobs or perform restores. deleting a subclient w

We’re running CV11.24.25 with a two-node grid (physical) with CIFS mount paths from a Nexsan Unity that takes secondary copies from MAs that perform backups (no direct backups other than DDB), with a a partition on each MA. We decided to replace this with a four-node (virtual) grid with S3 (NetApp) storage. The four-node grid was set up with a global dedupe policy based on 512KB dedupe block size with a partition on each node. The two-node grid is the standard 128KB dedupe block size.We had ~600TB of back-end storage (~3.3PB of front-end) and have ~1.75PB front-end left to process after about two months of copying. There were 105 storage policies (multi-tenant env) with retentions ranging from 30 days to 12 years (DB, file, VM, O365 apps) with anything higher than 30 days being extended retentions (normally 30 days/1 cycle and then monthly/yearly with extended retention).We do not seem able to maintain any reasonably high copy rates. Having looked at other conversation

Hello Commvault Community, I have a question for you regarding 1-Touch Single Stage DVD support for SuSE 12.5. In the article of Commvault documentation below I see that it is not there but in the second article which refers to the standard 1-touch, support for SuSE 12.5 is available. Is this intentional, or is it simply missing from the list of supported versions for Single Stage DVD by mistake? 1-Touch for Linux: System Requirementshttps://documentation.commvault.com/2022e/expert/3454_1_touch_for_linux_system_requirements_01.html 1-Touch for Linux - Single Stage DVD: System Requirements

Good day community,We have over 100 Oracle servers for which we’d like to reassociate to a different plan. Is there a way to do in bulk?The only way I found to reassociate is to go in each server’s subclient and reassociate it. We’re talking hundreds of subclients to do one at a time. :-(In the CommCell, it does not let me change the schedule policy to the plan one. :-(Many thanks in advance.

Hello GuysI’m trying to Restore an Active Directory Object.Following this documentation: https://documentation.commvault.com/v11/essential/105744_objects_not_restored_in_place_using_active_directory_application.htmlNeed to change the value of UPDATE PRIVILEGE.How is this change in value accomplished?  

I have a list of many users to restore and would prefer not to have to go click happy to restore the users.Ideally something simple like powershell and a foreach loop for the usernames.The rest api would work to but I saw no reference in any of the tools to restore AD Objects? Please Advise.

Hello everyone, We are creating a Server Backup Plan in CommandCenter that creates a plan and backup destination (storage pools for primary copy and secondary copy) and schedules. We select the schedule for full and incremental and plan creation completes successfully. We can copy the API code of the above tasks and see the JSON file that creates then we programmatically create backup plans in batch via PowerShell. When we review the schedule in Java client. We see that it creates Synthetic Full schedule as well but this is not visible in commandcenter. We cannot use Synthetic Full in our environment due to storage limitation.What do we need to add o

Hi,Bakcups for SAP exadata is failing and we are getting below error.Backup job Failure Error: sqlplus connect password is empty"Request you to please help me reslove the issue.Getting below error while connecting to the instance. We installed the CV agent for oracle node on cloud and after that under this instance oracle node was automatically discovered  Regards,Rahul Raina

When creating an input for a Workflow to select a client, I use the following(Inputs-->Customize)Unfortunately the clientlist is sorted on client-id, not on client-name.Anyone an idea to change to sortfield ?

Hi All, short question. We are using VSA for hyper-v in some jobs some vms are reporting failed to create production checkpoint but the hole job is shown as completed without errors.  is there an way to change that ? We would like to see this jobs as completed with errors in the jobsum report and not as completed. thanks

Hello, I have tried the Powershell CLI to rename a client name as described in the documentation:https://documentation.commvault.com/2022e/essential/101881_set_cvclient.htmlThere is no error, but nothing is changing:errorCode entity                                                             --------- ------                                                                     0 @{clientId=925; clientName=OldClientname; instanceId=160; _type_=3}I have seen, that there is also an open issue at github for this:https://github.com/Commvault/CVPowershellSDK/issues/30When I try the WhatIf flag I get the same error as shown at github

Hi guys,I have a tape (ultrium-v7 LTO7) that stuck in a drive of my tape library (HPE StoreEver MSL6480). The drive will be replacing, but there’s no way I could get the tape out. The tape has some data in it. So, my question is can I copy the data in that tape to another tape?Version: 11.28.44

Hi Team, 6 storage acc which we are using for backups it comes under compliance. TLS version need to change from 1 to 1.2 and Allow Blob public access need to be disabled. They need our confirmation to do these changes and they ask us to check after doing this will it affects to backups? 4 are ZRS and 2 are GRS.Can you please check and let me know.

Dear Team, I have question about aux copy moving. My daily aux copy size on all storage policies around 1 TB but we have 60mbps peer to peer link primary site to DR site. It's not enough to transfer that size of data daily. There for we have created backlog of data daily.   This time we cannot increase link. Do we have any method to copy the data to the DR site using a disk on a weekly basis from the commvault side?(I am talking about a method of storing the data for a week in a disk in the primary site and taking it to the DR site once a week and copying it to the DR disk) Please help me to figure out these.  

Hi Team,We are not able to discovered the SAP hana tenant databases.We have check the following things.1. Connectivity is there between Commvault backup server and server.2. Hostfile entries are there.3. DB user having all the required permissions.