Commvault Cloud Topics

Hi Guys, Been trying to do a live browse from a vsa client backing up a vmware fileshare but i keep on getting the error “unable to process browse request” after about an hour of waiting for the browse. I can see the following errors on pseudomount log: 964  6168  12/23 10:13:29 ######## AbortCurrFileData() - Sending req. to abort current file data. AfOffset [1754191950290]4964  6168  12/23 10:13:29 ######## AbortCurrFileData() - Failed to send abort file data req.4964  6168  12/23 10:13:29 ######## DMRPipelineReader::ProcessJob(954) - Failed to abort pipeline buffer reads for AFile [5689820] Offset [1754191950290]4964  6168  12/23 10:13:29 ######## DMRPipelineReader::ProcessJob(982) - Error Buffer Report: ErrCode [402653190] AFileNumber [5689820] AGroup [0] ComcellNumber [0] ComcellId [2] Offset[1754191950290]4964  6168  12/23 10:13:29 ######## DMRPipelineReader::ProcessJob(985) - Pipeline error, removing cached afil

Hi All,I read from documentation online that GlusterFS only supported for RHEL, CentOS and SuSE as per attached picture. Does it supported for Ubuntu?   regards,Fauzi

Upgrading my DDB’s to V5, trying to avoid fully stopping backups while I squeeze in the upgrade. Is it possible to check “Temporarily Disable Deduplication”  under Dedupe Engines > [DDB name] > properties > Deduplication > advanced tab, and perform the upgrade? The DDB needs to come offline for compaction. Thanks in advance, Joel Bates

Dear Sirs.Please your valuable help with the following question:Are ASM grid databases in oracle supported and how can they be backed up by commvault?Thanks 😁

Hello,We are running Commvault 11.28.32 / 2022E.I would need some help with cvCertTool (cvCertTool.cmd) utility, I have generated a wrong CSR and I would like to delete it and create a new one.Is there a way to do that “properly” ?Do I have to enable the force-actions=true parameter in the properties file ?Or do I have to create a new workspace, and then generate a new keypair, and CSR ?Thank you in advance.Regards

How do I schedule a backup job for say 10pm manually if I want to run a backup on something for a 1 time deal? I can’t seem to find how to do that. I want to run a manual Full but I don’t want it to start until 6pm. 

I plan to replicate backup image to remote site. How to deploy real air gap in Azure & AWS? any best practice?1, if I enable MA power management, hacker could logon Azure portal and power on the server2, backup image save on Azure storage account, hacker could delete whole storage account/

Hi everyone, I have configured a MaxDB client and I can’t figure out how to backup it, I don’t have any backup option in the context menu

Hi, in FR 11.20 for example I was able to modify Associations in Storage Policy Copies.In FR 11.28 I notice, that this tab is grayed out. Can I reenable this old behavior? What will happen when I Update from SP20 to FR28 with the configured settings?br Christian

Hi Commvault Experts, I tried to download the offline Essential documentation package from the Commvault documentation webpage today, but an error occurred.I clicked "Documentation Files (zip file)" in the middle of the web page below, but the following error message occurred.https://documentation.commvault.com/2022e/essential/49968_downloading_and_installing_documentation_package.html => https://documentation.commvault.com/2022e/assets/offlinedocs/offlinedocs.zipPage not foundSorry, but we could not find the page you were looking for. How can I download the offline Essential documentation packa

Hi Team, I Do not see the option Synthetic Full option on Vm client. Is that normal ?Running on 11.28.32 

Does stopping the IIS service not affect the backup? It's been pointed out as a security vulnerabilityor can i change this page? 

Hi All,We are running PostgreSQL log backups every 15 minutes, daily incrementals and weekly synthetic fulls. The backups are FSBased.The synthetic fulls take about four hours. The log backups are in the waiting state until the full backup finishes.The customer points out that the 15 min RPO objective is not fulfilled during the 4-hour full backup runtime.Is there any option to backup the logs during the synthetic full backup?Thank you,Lubos

Hi All, Yesterday, we saw that the metadata database created by Optimize Scan on one of our servers filled the disk. So we stopped this by adding the "nStartDataClassifier" key.However, our disk is still full and we are looking for a way to delete or shrink this metadata database. Or is there a way to reclaim the space occupied by the metadata database?Anyone have information about it?https://documentation.commvault.com/v11/expert/18464_file_scan_methods_for_windows_file_system_agent.html#optimized-scan-metadata-database Best Regards.

 We are trying to create a restore Task via REST-API with the user having Master rights; but getting error token as unauthorized error --  GET /CVWebService.svc/Subclient/***** : HTTP code 'Unauthorized' any suggestions, how to resolve the same?

We want to keep yearly tape backups for an infinite amount of time, but the year should not start at 1st january, but 1st march. For daily, weekly and monthly I can choose, when the day, week or month is starting. But I cannot choose when the year should start.Is this not possible? I do not want a yearly backup at the time of 1st january, but 1-2 months later.  We also have monthly full backups, which we keep for half a year. Should I just retain one from them as infinite manually?Thanks!

Hi Team,Do we have an API to download audit trail report data in json format?Can you please send it along with syntax.

I have an existing Schedule Policy which under its Backup Task Options, there is a check box that allows Run Incremental Backup under the Synthetic Full radio button when selected.  I would like to create a similar Schedule Policy with the same Run Incremental Backup option. But when Editing the Tasks for its Backup Option, I don’t see the Run Incremental Backup check box option. The diagram shows the Existing Schedule Policy which has the option at the top, and the newly created Schedule Policy which does not provide that option at the bottom.  I suppose a workaround is for me to create a clone of the existing schedule policy and make the adjustments. But I would still like to know what is involved when creating a new Schedule Policy to have the Run Incremental Backup option on Synthetic Full backup options. 

We are looking to automate Commvault IDA agents Installation and client settings configuration such as encryption, dedupe , storage policy , filters , schedules , database subclient settings such as oracle home, path etc. .Does anyone has custom workflows deployed for agent installation and client configuration ? if yes please share .Also , what is recommended way of achieving this ?Is it possible to achieve 100% configuration for client through RestAPI ? 

Hello all, Our DBAs are testing a disaster scenario where only Commvault would be available for restore and my question to you is if there is a query i can make to Commvault to give me the last control file backup piece available of a db.I know you can check this on the job details, but is there a way i can see this from a command line?Thank you Kind regards,João Amaral

Customer would like to know if there is a configuration in ServiceNow or in CV that when a large-scale event occurs that causes backup failure across the board (network outage, etc.) that will prevent 100’s of tickets being created in Service Now due to this one occurence?Obviously 100’s of jobs would be affected, but would it be smart enough to limit to one ticket?

Hi, we’re going through our VM backups in regards to the VMs that fail to quiesce during snapshot operation. We can see a pattern where many of these VMs are running some Apache or IIS webserver.I’m wondering if that might be due the webserver are running some kind of database that might be causing the issues? Maybe like SQL express or MySQL.For regular and full blown SQL servers we disable the “SQL Server VSS writer” to stop the snapshot interfering with the SQL log backup chain and that normally solves the quiescing issue.Anyone that has some insight to this perhaps? I would like to avoid using agent backup if possible.

This may be a case of the Mondays, but I cannot find the “Growth and Trends” report in my Commvault web console.I am logged in as a CV admin. We are running 11.25.  The documentation here (https://documentation.commvault.com/11.25/essential/38609_viewing_growth_and_trends_report_on_web_console.html) says, from the Reports screen, click on “Growth and Trends”. I do not have that.Private metrics reporting is enabled - I have many other reports, but of course not this one.When I search on “growth”, I only get Media Management → Tape Media Growth and Trends.Thanks.

Kindly suggest how to run Aux copy on 2 tape media simultaneously. we observed previously aux copy were written on 2 tape simultaneously but now we facing delay in Aux copy operation data is copying on the single tape media

we are trying to backup the azure VMs using MA placed in azure with VSA installed on them. Backup is taken to azure blob storage vis service endpoint. Problem is, when we try to browse the content on subclient of azure pseudo client, sometime we get error and some it shows the content (VM list). credentials are fine, all permissions are in place. cloud test tool also shows clean result.  Any recommendation on what logs we can check when it fail to browse subclient content on azure pseudo client? also any other suggestions will be really helpful.