Commvault Cloud Topics

Looking at DR options for AD. Would like to know what Commvault options might be available to restore AD if AD is down?  I’m aware of System state and AD agents but it’s my understanding that if AD is down…. how would the restore work? Many thanks

Hello,Commvault version: v11.20.46Source PostgreSQL OS: RHEL 7.7Destination PostgreSQL OS: RHEL 7.7Source PostgreSQL version: 12.4Destination PostgreSQL version: 12.6We are trying to out-of-place PostgreSQL individual db restore with our customer but we takes error;‌Error Code: [94:19]Description: PostgreSQL Database: [~ Command failed pg_ctl: could not start server Examine the log output. ~] Restore Failed with PostgreSQL Error: [~Starting of the aux server failed:: ~].Source: <destination_server>, Process: POSTGRESBLKRESTOREPOSTGRESBLKRESTORE output;28213 6e35 06/10 13:50:47 325986 CvProcess::system() - chown -R postgres  /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170; su - postgres -c "chmod -R 700  /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170"; su - postgres -c "/usr/pgsql-12/bin/pg_ctl start -w -t 43200  -D /opt/commvault/MediaAgent/SnapVolumeMounts/SnapMnt_1_2_632602_18_18170 -l /opt/commvault/iDataAgent/jobResults/CV_JobRes

We are seeing“We're sorry, something went wrong. Please try again. Invalid Username or Password”when trying to access the site. There is no opportunity to enter the password. It goes straight to the error message after entering the username.

Hello,The customer has purchased a tape library Fujitsu LT20.Is there an automatic tape cleaning procedure?

Hi Team,Is there any qcommands/scripts available to automatically raise the priority of the ndmp jobs of a filer?We have around 470 volumes that are being backed up for a site which are mostly long running backups. The schedule kicks in on every Tuesday and Friday and our operations team has to ensure that the previous week jobs complete before the new jobs kick in. In this case, they have to manually sort the jobs from previous week and increase the priority.Is there any way this can be automated or a workflow can be created to identify the previous weeks job for that filer and increase the priority? 

Hi all,I thought this was an interesting question and cannot find any prior reference or support document for it.We are protecting several postgresql DBs with the postgresql agent on RHEL 8.  A third party operates this system and have implemented kerberos authentication for all user accounts to meet strict compliance requirements. I have been asked if we can configure the postresql agent to use a keytab file to authenticate with the postgresql server.User accounts for postgresql reference.https://documentation.commvault.com/commvault/v11/article?p=21523.htmI’ve seen that CV supports keytab files for other solutions like Hadoop so I’m wondering if there is an undocumented but supported method to apply this configuration.Our versions are:Commserve, Mediaagents, linux client & postgresql agent 11.20.46 (will be updated on 11.20.* path soon)RHEL 8.4krb5-libs.x86_64                              1.18.2-8.el8                              @rhel-8-for-x86_64-baseos-rpmskrb5-server.x86_64  

Hi Alli have a question for the expert's :) we using Metallic Storage for secondary copy.we backup SQL Instance’s there, with T-Log (lot of jobs) and Daily Full.i want to ask if i can somehow to exclude only the T-Log from going to the Second copy.i want only the Daily Full will go to the Auxiliary Metallic Storage.is it possible? (without create a new policy of course). thanks in advance 

Is there any way of improving performance of a file level restore approx 4.5 TB in size .It is approximately taking 26 hours to complete ?Suggest some replication techniques pertaining to this scenario apart from Continuous Data Replication in Commvault .

Is there anyone who would care to speak about (some pros and cons) using Snapshots to preserve Disk Library Mount Paths’s content? Our Storage System provide Snapshots that are read-only—they can’t be altered, overwritten, or deleted directly from Media Agent Servers. We are evaluating the possibility of creating a recovery point every 12 hours using Snapshots as an additional action beyond those described on the following pages.  Mount Paths are essentially File Systems exported via NFS from Storage Systems that don’t support WORM.

Just wanted to get clarity on this matter for our DBA. We have SQL Databases that run full backups every couple of days, with Differentials running the additional days. If i choose to restore the DB out of place, and i choose the date for the differential, do i still need to restore the full from the day before as well? or does this restore both at the same time with the differential and the last full? Thanks

Hello - we are testing full instance restores of EC2 and VMware to EC2.  Both VMs fail with the following error:  Import task failed. FirstBootFailure: This import request failed because the instance failed to boot and establish network connectivity..Please refer http://docs.aws.amazon.com/AWSEC2/latest/UserGuide/VMImportTroubleshooting.html for further troubleshooting.Am I to assume this is something with the source instance or possibly the permissions to finish the import?  We created all the necessary roles and applied them to the user we created.  The other thought is Windows licensing?My user in my test environment is assigned the admin role (I know - insecure) and my restore finished successfully.  I also created and assigned the vmimport role to this user.Any pointers on this would be appreciated!Commserve and VSA are running in AWS so I don’t think we have firewall issues.  Backups run just fine.Thanks!Melissa

Hi,Maybe there is an obvious answer to this.Lets say that a branch office of ours is hit by ransamware. Luckely the local backups are untouched and may be used. But the file server, also acting media agent, and other servers are rendered useless. Further more, in case of a ransomware attack all connectivity to other sites are disconnected.Our commcell is located outside the branchoffice and isn’t reachable.In such a scenario, does that mean that we are prevented from doing a 1-touch recovery of the servers?In my mind I would think we woulden’t be able to restore anything from backups until a connection to our commcell is established.But who knows what Commvault may have up theor sleeve…. :-)BRHenke “Knowledge speaks, but wisdom listens”

Getting below error during the commvault agent installation. Windows 10 OS.   14068 4     08/23 19:19:48 ### ### ### - ------------------------ Creating New Instance ----------------------------14068 4     08/23 19:19:48 ### ### ### - Showing dialog : PreInstallValidatonViewModel .......14068 11    08/23 19:19:48 ### ### ### - Space Recommended for Features [390424714], Third Party Packages [0], Package Cache [195212357]14068 11    08/23 19:19:48 ### ### ### - Total Space recommended [585637071], free space [391519252480] available on drive [C:\]14068 4     08/23 19:19:48 ### ### ### - Showing dialog : ShutdownViewModel .......14068 11    08/23 19:19:48 ### ### ### - Error: Failed to ServiceQuery with error :14068 11    08/23 19:19:48 ### ### ### - Stopped all Commvault services.14068 11    08/23 19:19:48 ### ### ### - Killing all running processes from install directory ...14068 4     08/23 19:19:54 ### ### ### - Showing dialog : InstallProgressForPrerequisitesViewModel .......14068 4

Team, What could be the reason if Windows VM/Physical Server One Touch Files Failed? Error Code: [6:66] -  Failure Reason: System state backup of component [One Touch Files;] failed [OneTouch Error: Failed to get disk information]. What is system state backup for Linux OS?

I think there are several deduplication-related subjects that require thorough documentation by Commvault.     1.) There is a long-standing recommendation to limit deduplication database disks to TWO PER MEDIA AGENT.’ I was able to track this recommendation as far back as Simpana 9.0, but I’m not sure if it pre-dates that.   This limit feels rather arbitrary, and it doesn’t take into account the performance capabilities of the host platform, or advances in computing kit since the original recommendation was made.   I can’t find any references showing WHY such a limit should exist.In my case, I have three Deduplication disks on my media agents (all NVMe SSD), and that runs with zero issues.  The Media Agents are spec’d over the recommended Extra Large spec, and they don’t even sweat.  I would like to issue a  call to Commvault to really explain why this limitation is in place. The Deduplication Building Block section of the documentation would be an ideal place for this information.  Th

While logging traffic to limit the scope of outbound traffic being allowed, we are seeing calls to arsenal.*.vpce.amazonaws.com. Can someone explain how commvault is using this AWS service and what its use case would be? Right now we are only backing up EC2 and RDS.

Hi all,We currently have upgraded to 11.23.21 and currently strategising implementing the new CV Server Backup Plans.  In the meantime, there is a new set of critical servers that can only be backed up when they have been shutdown and absolutely no other software or agents (especially CV agent) can be installed and they can’t be VM snapshotted while online - only when powered off.Apparently this will only happen every 2-3 months when windows updates are installed, and will completed by normal staff members (not CV administrators), so they need access to Commvault and instructions on how to perform a manual backup.So can anyone let me know what would be the easiest, most risk-free way for them to do this in Classic commvault ways or the new Server Backup Plan way please?I’m still learning, so any instructions would be most gratefully accepted.Thanks, DM

Hi, I have a client who is extremely serious about security. Knowing what information is contained in CSDB and following “Trust no one” policy, does not allow for CS database to be send anywhere including Commvault support.There is an option to scrub log files which besides scrubbing logs should also scrub CSDB, but the documentation doesn’t mention what exactly is scrubbed in CS DB.https://documentation.commvault.com/11.23/essential/130818_configuring_data_masking_for_log_files.htmlI’m thinking about, client names, client hostnames, domain names, user names, user passwords, encryption keys and so on. Can anyone share some insight about what data is masked in CSDB?

Hello, Is there any command that brings up the entire CommCell configuration? Storage Polices, Clients, DDB, etc. 

I am running a migration from other vendor to CV.    For a time being, is it possible that I restrict commvault to use media from designated slots (not to scan/use all library slots). Just to avoid conflict as the tape library would be having CV as well as other vendor media.

Good morningI’m about to do my first Service Now integrations with Commvault. The SNOW admin is asking if Commvault is able to make use of webhooks for this integration. From what I’m seeing this is an available option.Is it possible to just confirm this before I continue with this?I may have more questions once I start.Thank you in advance.Regards,Mauro

Hello,Through the Commcell Console, it is possible to monitor the online status of Media Agens through the alert “Configuration > MediaAgents” then by choosing the option “MediaAgent went offline”.But since we don’t need to install the MediaAgent package to create a VSA proxy, it is not possible to monitor their online status through the same alert.I tried to find the same feature by looking into “Configuration > Clients” and “Configuration > Client Group” but I didn’t find any option to monitor the online status of the VSA proxies.Do you have any advise or method to monitor their online status?Thank you very much in advance.

Hello,Our VMware Livesync validation failed due to “No host is compatible with the virtual machine”. FYI, this source VM has 48 CPU. We only has 1 ESXi host at DR site and this host does not has enough resources to cater CPU from this VM.Do we have any ways that we can configure Livesync to change the CPU on the destination VM?Regards,Asyraf

We just installed a brand new CommServe for testing and noticed it came along with SQL 2019. Now the documentation states the following:Note: Beginning in Feature Release 11.25, during the installation of the CommServe software or other server packages, Commvault installs Microsoft SQL Server 2019 Standard Edition by default.  See: https://documentation.commvault.com/11.24/expert/142606_upgrading_microsoft_sql_server_2016_standard_edition_to_microsoft_sql_server_2019_standard_edition.htmlNow as SQL 2019 is already installed by default as part of FR25 it to me raised the question if the note in the documentation actually indicates that it requires SQL 2019 to be installed. SQL 2012 R2 extended support is ending next year, so to me it would make sense to start informing customers that they should make plans to upgrade. Most likely you are also still running on Windows 2012 R2 so it would require a full refresh of both OS and SQL.Anyway I'm curious to hear if FR25 will require SQL 2019 to

We have several clients that are VM’s but also have the FSA agent installed on them, we released the FSA agent and are backing them up as VM. Question: Is there a way to change the Days since last successful backup for client to include clients backing up as VM’s.