Commvault topics

This is my 6th or 7th RA deployment and first time I have run into this issue. I ran through the process up setting up the 25G bonded networks (one for DP and one for storage) got the system into the commserve and then went to have it update to the latest version. cvupgradeos.py ran fine for hedvig updating to 4.7.13, but when I went to upgrade from 11.24 which was pre-loaded on the nodes the first server succeeded, but the second hung. It didn’t give me any feed back. I opened a case and have been waiting to get any feedback.  I am unable to ssh between nodes now and occasionally can using the DP network. I verified that there is nothing wrong with the network stack. Ping, netstat all is good. The services are up and listening. Firewalls are disabled. I ran a nc -vvv (node name) 22 and it connects but hangs. Connection is not refused, nor terminated at the other end. Commvault on node one shows updated to the latest version but will not communicate with the commserve now. Support says

Hello, I’m using Commvault v11.32.28.In building some custom Python scripts that utilize the API I’ve found an endpoint that seems to be broken, or else I’m not using it properly.The endpoint is: /V4/Storage/Tape/{libraryId}/MediaMy understanding is that this is supposed to return media associated with a specific tape library. The “/V4/Storage/Tape” endpoint works, returning details about my library.But “/V4/Storage/Tape/{libraryId}/Media” gives me a status 200 (success), but no data.Is anyone else out there successfully gathering media details from the API?

Our SQL client server has 2 interfaces. Backup runs on one VLAN but cluster config runs on the other VLAN. I was able to setup backup as single node instance and running. After creating a Failover Cluster INstance it cannot add the SQL instances into it as it has connection problems. My question is.. do we need to have both node and cluster IP in one VLAN?

Hello,we plan to backup our exchange online environment.Is it possible to combine, Index Servers and access node one same servers ?2 powerfull Servers instead of 4. Thanks  

Have an old Exchange backup on tape from an old Commvault which we no longer have, I can restore Server backups using mediaexplorer tool and I can see the Exchange DB backups on there but the restore option is greyed out on the exchange DBsIs it possible to restore the exchange DBs from an old tape using the MediaExplorer tool ?Thanks for any help.J

I want to create an alert for consecutive transaction log backups, but there do not seem to be any tokens for job type. Any suggestion?

Hello Commvault Experts, I'm dealing with a time synchronization issue in our setup where Hazelcast is missing its 5-second heartbeats, presumably due to 30-second time leaps during our backup snapshots. This results in dropped connections and servers hanging, a problem that emerged suddenly. We suspect that Commvault snapshot operations might be causing this. Would application-aware backups be the right approach to prevent such disruptions, especially for time-sensitive applications like Hazelcast and ActiveMQ? If so, what specific application-aware backup configurations does Commvault support for these applications? Any insights on strategies to maintain operational integrity during backups would be highly valuable.Thanks for your help.

Please help me with the CLI command that list all clients and its sub clients in CommServe and save the output to .csv/.txt file.

I am doing a restore that requires a linux file recovery enabler, for an on-prem restore.For various reasons I cannot deploy a new FREL but I have a FREL in Azure. I assume that the FREL is only used to browse the restore metadata, and the actual restore will be done without using the Azure FREL and without being bonked over the head with egress charges.    

Hello community!Can you please help me with following error during AWS EC2 instance backup?******\vol-0e21d18c73625cd7a Failed Volumes with market-place product code are filtered I couldn't find anything relevant in documentation.Thanks !

Hi there, I have a question. I have a customer that a few days ago try to do a backup from and endpoint for the file type (.bak). Is it possible to do the backup for this type of files?Or I need to do this from the File & Object backup?Can you help me? 

Hello, We have Commvault server simpana version 11.28.68. In Tape library there is error for one tape “Remove the cartridge and inspect it for damage. Retry operation with another cartridge.”, but in Commvault console I do not see any error for this tape and it is used for backup.I plan to mark that tape somehow (perhaps prevent reuse) so that it is not backed up and can be used for restore until the retention expires.Best regards,Elizabeta  

Anyone knows if a reboot is needed after updating the Windows Oracle Agent from 2022E to 2023E ? Thanks!

ANF SAP HANA will generate 12TB archive file daily, will save them on Azure cool tier with 1 year retention.  Does Commvault support lifecycle? prefer to save first month archive file in archive tier for quick restore, remain 11 months archive file in archive tier for cost saving

We are working on getting all our backup media servers patched up so they are up to date.   Once patched how do you patch or confirm the physical servers with the agent loaded get up to date.ThanksMike

Hello Team,One of our requirement is that the current commvault is running hyperscale environment and Commserve also running on hyperscale. Now the hardware want to refresh it, so we are planning to go new hyperscale with new commserve or will migrate existing commserve with all backup data and existing policies. Please advise how to approach this migration. Thanks in advance.   

Hello all. Received a failed disk alert from our HyperScale installation:  Alert: HyperScale-HardwareAlerts   Type: Custom Rules - HyperScale-HardwareAlerts                                 Detected Time: Thu Nov  2 22:45:33 2023                                CommCell: XXX                                   User: Not Applicable                                  Alert Rule Name : HyperScale-HardwareAlerts                                Storage Pool : XXXX                              Host Name : XXXX                                Hardware Entity name : /ws/disk14                                Hardware Entity Status : Offline                                Commcell Id : XXX                               Node Serial Number : XXXX                              Emails to contact : Not Applicable                                Condition Cleared: : Not Applicable   Checked the disk in the Command center and the disk was reported as failed.Needed to reboot the server for another reason, and whe

Hi all,could you please explain to me the differences between deduplication on Client vs Deduplication on Media agent when taking into account NDMP backup and backup of VMs? Of course, for file system agent, the deduplication on client occurs on the client (server with os) itself. However, when backing up VMs (using Hotadd or SAN mode) what does mean deduplication on client? There is only pseudo virtual server client/agent, so deduplication (on client) take place on VSA proxy? And for NDMP backup - where is done deduplication on client? There, the data should be sent without any intervetion with filesystem, to be backed up. I will be very gratefull for your anwers!

Hello what is the actual access node requirement for HPE scality using Amazon S3 service ,the below line is confusing me , does it mean if i have more than 1 access node those should have same OS or i should install the same os of hpe scality  

Greetings all I have a customer who decomissioned Commvault a few months back and they now need to recover some data.The Commserve and Media Agents were deleted.We intend to restore the last DR_SET backup that was taken to create a new Commserve and a new Media Agent (Linux).The Library was configured as a NFS share and that backup data is still available in the cloud provider’s infrastructure.In order to access the mount path, do I just share it in the ‘Sharing’ tab on the original Media Agent’s properties and then add the data path in the Storage Policy copy (wasn’t the primary copy). The DDB is on longer available, but we wouldn’t need it just for restores.We’re only restoring File System Data. Is there anything else I need to consider? Thanks,Mauro

Hello, I need to move CV SQL Tempdb to a different drive.I’ve found in the documentation there is a SQL Server Relocate TempDb workflow, but I’m unable to find it on the CV store.What I’m doing wrongThanks and regards

 Hi All.Just wondering if it’s possible to disable Commvaults try to contact api.skyhookwireless.com:443?The api.skyhookwireless.com:443 is being used by the CVD service to verify a servers location, which we do not need.But still, Commvault uses energy on trying, our firewall uses energy on stopping Commvault from trying, our customers asks why our backup solution try’s to contact some unknown service on the internet. Anyone knows if this is possible? Regards-Anders  

how many media agents i can add to each Azure blob storage?

We have a third party vendor with our company that is asking a particularly weird question which honestly I don't know where he got this information, and I need some advice rather than just throwing a ticket at it which I don't think it requires one.   We are trying to migrate a lot of our backups process from tape to Nimble environments or Storage Arrays, and some of the big backups that we're doing to the storage arrays are virtual snapshots of our VM environments from our VMware. This vendor, which is not affiliated with Commvault, is stating that Commvault capability of doing VM snapshots is technically not counting towards licenses within Commvault because it is capable of providing backups of its snapshots free of service within Commvault which doesn't count towards our license.  Is this true? For me I was told from the get-go that anything that we back up with in the Commvault environment will have a charge per terabyte whether it be  file level system backups, virtual snapshot