Getting Started

We are getting ready to do our Yearly DR test.  Our current version is 11.28.122.  I have the option to download the full Commvault Platform Release 2022E - Commvault Media kit or Commvault Platform Release 2022E - Commvault Media kit (11SP28CU48). I am guessing the CU48 just has more of the updates that have been released.  The problem is I am not sure how high it goes.  I don’t know if I should just go with the full base model and let it update itself or go with CU.  Since the installs take so long I don't want to waste time.  Thoughts?

Hey all - We have a number of Windows Hyper-V VMs we were backing up as a standard VM (when advanced VM licenses still existed).  Now, my understanding is that there is no difference and essentially all are the advanced capability, with the requirement being that you would install an agent to get the more advanced level of backup.  I’ve tried to look this up but wasn’t sure I was using the right technology - what agent is it that I need to install, and how to I confirm once it is installed that it’s working correctly.Also, obviously this would be best for db backups and such, but if the availability is there for all VM’s is there a reason to not put the agent on all of them?

hi all, i created an archive set on a new client, content is on an azure file share, we want to delete the files after archive so selected this option on the subclient properties but the files are still there after the archive job runs. any ideas?

Hi Community,Restore pending with error Failed to stop the Tenant database [P01} please stio database manually and resume job. but when stop the database and resume the job, Job still pending Thanks

We configured default software encryption settings at global level, how can I check my data is encrypted or not & which algorithm & key length it is using? Which is the  recommended algorithm from Commvault? 

Hello,SUSE is supported on x86, x64, PowerPC platforms but not on IBM mainframe.Is there a workaround to backup/restore SUSE partitioned on z/OS mainframe? even with less functionalityThanks,Panos

Hi all,A few days ago, we were asked to deconfigure the backups of an Exchange 2010 DAG database. Additionally, we deleted all content from the primary backup, as we were told it wouldn’t be necessary to retain that data any longer.Today, the team has been asked to restore the data we deleted a few days ago (Murphy’s Law, you know). The thing is, since we deleted all content from the primary copy, we only have the data on some LTO7 tapes that haven’t been rewritten or formatted.Is there anything we can do to try to retrieve and restore that data from the LTO tapes?Thanks!

Hi,I’m trying to migrate from Schedule Policies and Storage Policies to Plans.On Schedule Policies it has been possible to request an incremental backup before or after a Synfull backup within the same schedule.Is something alike also available for Plans ?rgdsKlaus

we have a cluster with 4 postgres server.we tried to use the additional setting called bEnablePostgresClusterBackup but the jobs are failing with the next error:"Error Code: [94:13] Description: PostgreSQL Database: [Failed to initilize PostgresStandbyBackup-] Data Backup Failed."our sp is 11.32

hello, we have postgres cluster that fails with the next error:"PostgreSQL Database: [-postgres-] Data Backup Failed with PostgreSQL Error: [pg_dump: warning: tnere are circuar toreign-key constraints on this table: pg_dump: nodes pg_dump: You might not be able to restore the dump without using --disable-triggers or temporarily dropping the constraints. pg_dump: Consider using a full dump instead of a --data-only dump to avoid this problem."I thought commvault already uses full dump to backup.

I have a question about the wals backup. If the commvault backups the archive wals and deletes them ( i have the option enabled), what happens to the wal files?  Do they just pile up?

Hello everyone, I notice that the Environment field is not being displayed in the Overview of my Dashboard.Any tips on what I can do to solve it?The server has already been rebooted but without success. 

Hi Community, I took over a Commvault Simpana system and recognized, that tapes wont age.The reason is, that on affected tapes full, differencial and aswell daily, monthly and yearly backups are freely mixed.At the end I have for instance tapes, which have 99% of aged daily backups, and one 30mb in size backup which is aged earliest in 3 years. So this prevents the system from reuse the nearly free tape. By now I identify these tapes and copy the content on a new media, to get the data consolidated and the old tapes free.I would like to have tape pools for daily, monthly and yearly backups, and maybe aswell for full and differencial backups.Whats the best practice here? From what I see here is, that the consultant the company had on site 10 years ago was going the easy way. GreetingsUlrich

Hi,I received the below error message when trying to take a backup of my server.Error code: [91:479]Description: There are no virtual machines in the subclient content. Finishing the job in the discovery phase.May I know what exactly here the issue is?

Hello everyone,I hope this message finds you well.I have some inquiries regarding the use of PROXY in Commvault and would appreciate your guidance:Is it feasible to configure a PROXY between the MediaAgent and clients, such that all communication is routed through the PROXY? Are there specific considerations or best practices for this setup? What are the implications of implementing a PROXY in this configuration? What are the requirements for configuring a PROXY? Can a PROXY accommodate an unlimited number of clients, or is there a maximum limit to the number of clients it can support?Additionally, if you could provide relevant information from the Commvault documentation on these topics, it would be greatly appreciated.Thank you in advance for your assistance.Best regards,

I have installed the New Commserve with All in one role option & applied the license after successful installation  but it showing license mode is Evaluation. anyone can you please suggest.

Hello, Anyone has already implemented a free kmip server for test purpose ?I installed this one PyKMIPhttps://pykmip.readthedocs.io/en/latest/installation.html but it seems that it is not maintained :(I got lot of SSL issue and the latest supported version of python is 3.7  

 Hello community, I have some questions about KMIP integration at customer side The customer wants to encrypt the primary copy and the secondary copy it is a KMIP cluster but the spof here is on the VPN.what happens if the KMIP servers are not able to reach the commserve the customer wants to block the ability to restore from our MSP site (critical content), how to perform that, RBAC ? What is the best practice to backup to KMIP Servers ?have any of you already implemented this kind of solution? Thanks !  

Hi everyone !I got the below error message for my server.Description: Change tracking for virtual machine [VMservername] has reported an error. It may be necessary to power cycle the virtual machine, or contact VMWare support regarding the QueryChangedDiskAreas API. Do anyone have a solution for this please?

I want to use GridStor technology, but I don’t want to use NFS or SMB. I am looking for a solution where I can share the mount path between two Media Agents (MA). If MA1 is offline, MA2 should still be able to perform backup and restoration. I have researched this and am considering deploying a Linux cluster with Pacemaker, Corosync, and OCFS2. My question is whether OCFS2 is supported by Commvault.

I’m interested to know what other Commvault users doing with VM’s that fail to QUIESCE a VM during the backup. We have approx 300 each day that appear on the health report. Many of these are appliances and VM’s where VMTools does not support the OS. For these I was thinking of creating separate subclients that do not attempt the QUIESCE. However, for the others they seem to be intermittent issues so guessing they might be busy periods for the VM;s in question.  I’m just intrigued to understand how other customers deal with QUIESCE issues. 

I want to know, about this topic, there is only support to rhel 7 and CentOS?I have MA with Oracle Linux 8; Shared SAN Data Server - System Requirements for Fibre Channel (commvault.com)

Hi,I want to recover a exchange DB from tape,the backup is written on two different tapes. But we only have one LTO4 drive.When I want to recover the Exchange DB, the job is always aborted because the second tape cannot be read. The first tape is in the LTO drive. I have no way of changing the tape during the recovery job. How can I solve the problem?ThanksRalph

Hello Community,Since we have the first customers who can no longer use the Commcell Console or only with great effort due to a new installation 11.34, I am currently trying to find support standard functions in the Command Center again.A classic example: how do I set the debug level of a process and the number of versions of the log files on a Linux client. It was easy until 11.32:https://documentation.commvault.com/2024/expert/configuring_log_file_consettings_in_commcell_console.htmlIn versions 10.x we used to use keys. I found the item “settings” and an “add” button at “manage Servers ...”.Are we going back to that level or have I overlooked a menu item in CommandCenter?Thanks in advanceJoerg 

Hi. In the Commcell console, the table layouts that I saved are back to default the next day. If I saved and logoff and back in, table layout is the saved one. Buy the next day, it’s back to default.Windows server is not part of any domain, so no GPO are involved here. It used to stay saved few months ago, but not anymore. Not sure after which update this behavior started.Is there some sort of conf file being created for my CV user, or is this just send in CV DB?