Getting Started

Hi,I received the below error message when trying to take a backup of my server.Error code: [91:479]Description: There are no virtual machines in the subclient content. Finishing the job in the discovery phase.May I know what exactly here the issue is?

Hello everyone,I hope this message finds you well.I have some inquiries regarding the use of PROXY in Commvault and would appreciate your guidance:Is it feasible to configure a PROXY between the MediaAgent and clients, such that all communication is routed through the PROXY? Are there specific considerations or best practices for this setup? What are the implications of implementing a PROXY in this configuration? What are the requirements for configuring a PROXY? Can a PROXY accommodate an unlimited number of clients, or is there a maximum limit to the number of clients it can support?Additionally, if you could provide relevant information from the Commvault documentation on these topics, it would be greatly appreciated.Thank you in advance for your assistance.Best regards,

I have installed the New Commserve with All in one role option & applied the license after successful installation  but it showing license mode is Evaluation. anyone can you please suggest.

Hello, Anyone has already implemented a free kmip server for test purpose ?I installed this one PyKMIPhttps://pykmip.readthedocs.io/en/latest/installation.html but it seems that it is not maintained :(I got lot of SSL issue and the latest supported version of python is 3.7  

 Hello community, I have some questions about KMIP integration at customer side The customer wants to encrypt the primary copy and the secondary copy it is a KMIP cluster but the spof here is on the VPN.what happens if the KMIP servers are not able to reach the commserve the customer wants to block the ability to restore from our MSP site (critical content), how to perform that, RBAC ? What is the best practice to backup to KMIP Servers ?have any of you already implemented this kind of solution? Thanks !  

Hi everyone !I got the below error message for my server.Description: Change tracking for virtual machine [VMservername] has reported an error. It may be necessary to power cycle the virtual machine, or contact VMWare support regarding the QueryChangedDiskAreas API. Do anyone have a solution for this please?

I want to use GridStor technology, but I don’t want to use NFS or SMB. I am looking for a solution where I can share the mount path between two Media Agents (MA). If MA1 is offline, MA2 should still be able to perform backup and restoration. I have researched this and am considering deploying a Linux cluster with Pacemaker, Corosync, and OCFS2. My question is whether OCFS2 is supported by Commvault.

I’m interested to know what other Commvault users doing with VM’s that fail to QUIESCE a VM during the backup. We have approx 300 each day that appear on the health report. Many of these are appliances and VM’s where VMTools does not support the OS. For these I was thinking of creating separate subclients that do not attempt the QUIESCE. However, for the others they seem to be intermittent issues so guessing they might be busy periods for the VM;s in question.  I’m just intrigued to understand how other customers deal with QUIESCE issues. 

I want to know, about this topic, there is only support to rhel 7 and CentOS?I have MA with Oracle Linux 8; Shared SAN Data Server - System Requirements for Fibre Channel (commvault.com)

Hi,I want to recover a exchange DB from tape,the backup is written on two different tapes. But we only have one LTO4 drive.When I want to recover the Exchange DB, the job is always aborted because the second tape cannot be read. The first tape is in the LTO drive. I have no way of changing the tape during the recovery job. How can I solve the problem?ThanksRalph

Hello Community,Since we have the first customers who can no longer use the Commcell Console or only with great effort due to a new installation 11.34, I am currently trying to find support standard functions in the Command Center again.A classic example: how do I set the debug level of a process and the number of versions of the log files on a Linux client. It was easy until 11.32:https://documentation.commvault.com/2024/expert/configuring_log_file_consettings_in_commcell_console.htmlIn versions 10.x we used to use keys. I found the item “settings” and an “add” button at “manage Servers ...”.Are we going back to that level or have I overlooked a menu item in CommandCenter?Thanks in advanceJoerg 

Hi. In the Commcell console, the table layouts that I saved are back to default the next day. If I saved and logoff and back in, table layout is the saved one. Buy the next day, it’s back to default.Windows server is not part of any domain, so no GPO are involved here. It used to stay saved few months ago, but not anymore. Not sure after which update this behavior started.Is there some sort of conf file being created for my CV user, or is this just send in CV DB?  

We have an incremental backup that ran on 29 August and completed at 19:11. The storage policy has retention set to 7 day and 2 cycles. On 10 September we unable to restore that data because it has aged. Based on our understanding that backup should only have aged on 12 September before the 2 cycles completed.What could be the reason for this “early aging” of that job?JobStorage policy retention 

Hi All,- daily incremental backup and Thu Synthetic full backup- every week will rotate and insert week tape on Thu, will not use barcode pattern with spare media pool- if week1 Thu and Fir are holidays, will insert week1 and week2 tape in library on Wed because no one will back to office rotate tapeQ1. due to commvault may use week2 tape backup on week1 Wed or use week1 tape backup on coming Thu and Fir, could week2 mark media full force commvault use week1 tape until Thu and we may remote access and change week1 tape mark media full and change week2 tape mark appendable on Thu and let commvault use week2 tape backup backup coming Thu and Fir?Q2, but we check https://kb.commvault.com/article/53950 "Synthetic full backups will not use Appendable media", if "Synthetic full backups will not use Appendable media.", how can solve? Q3. if Synthetic full backups could use Appendable media, any impact or concern when “mark media full” with “

Hi All, if only one tape drive and library have cleaning tape, when aux copy to tape progress e.g. 50% and tape drive detect error require clean tape drive Q1. CommServe setup tape library auto clean with sense code, will backup job auto continue after CommServe auto use the cleaning tape if clean the tape drive successful? Q2. If Q1 backup job auto continue, will it backup star from 0 or 50%? Q3. CommServe setup tape library auto clean with sense code, refer below job management, will backup job pending or waiting or failed after CommServe use the cleaning tape clean the tape drive but unsuccessful over 200 minutes (restart interval mins 20 x max restart 10)? Best regards 

Hello, Is it possible for commvault to generate a report of all the files backed up on a drive? example the D drive? including the size of the files or how about the top 50 or 100 largest files? If so can this be done through commcell or would it be better using the command center? Thanks for any help in advance

Hi Team,Could you please share the Step by step configuration for share Point backup and restore processesin commvault version 11.34

Hi Team, Is it possible to get backup jobs running with Commvault Rest API and then kill some of them according to the desired Job ID? Can such a process be done? Your ideas are important.

Hi All,- CommServe CS1 primary backup local disk DL1- aux copy to second tape, encryption setup Direct Media Access with No Access Q1. same Commserve CS1 if require catalog the tape for some reason, could allow catalog?Q2. if use media explorer with same Commserve CS1, could allow catalog the media using Media Explorer? Best regards

Hello Team,I tried to restore the single table but when click on view table it gives error “No backups found for the chosen time range” and also tried from backup history but no luck

Hi All, I have a problem when i restore the postgreSQL FsBased, when i will  try to restore the restore is complete but when the starting service database is failed So any idea fo this issue,?

Hello,I was provided with the commvault system by the company I work for. I was left alone, other administrators who dealt with it left. My question may be simple, but it would speed up my work a bit, especially since it worked before. Every week I restore virtual machines (HYPER-V) to a server that is only used to restore these virtual machines, and an additional backup which is then kept on a server where the network is disconnected. The screenshot shows how I do it and I have to select "Destination Client". The server where I want to perform this restore is not visible on the list, so I have to add the server and the user to be able to connect and perform this restore, but I do it for several machines and I have to enter this server manually each time, and it used to be displayed on the list .How to make the server that wants restores appear on the list automatically. My target server settings are similar to other servers. The screenshots show the list where I want t

How to disable 2fa from the commvault support portal and what we can add one more email id in exiting support portal for the communication.

Hi,is there an option available, that skips IntelliSnap Snap Backups, when Backup Copy operations are currently running for the subclient ?On NetApp FAS Systems, a new hardware snapshot cannot be created, while a volume clone is active.For some of the backups on large subclients, this leads to failed backups from time to time.This in my environment, this happens to some of the sublients once a month (4-weekly, before switching from Storage Policies to Plans)Instead of defining Blackout Windows to statically define when snap backups are to be skipped, it can also be helpful to simply skip the snap backup request, when the subclient is active with a backup copy or mount for restore operation.rgdsKlaus

Can I restore NetApp (NDMP) backup files to an online SharePoint?