Self-Hosted Q&A

Hi Community,Trying to log into cloud.commvault.com today and getting the following:  It looks like there may be an upgrade / migration happening. Is there a way that these changes / updates can be communicated with a message prior? 

I am currently replacing all of the Windows Server 2012 r2 servers with Windows server 2022.  The current web server is running WS2012R2.  If I build a new Web Console server with WS2022 how do I know that the newly built server will take over the web console duties?  What else do I need to do to replace it with 2022?  Any documentation would be helpful.  It is painful to find relevant commvault documentaion.   

Hi! Does Commvault have a way of computing the required storage for Microsoft 365 application backup such as sharepoint online? I want to scope the estimated BET i would need to backup my sharepoint. Thank you!

Hey folks,I wanted to let you know proactively about an issue we have found affecting CommCell’s who have upgraded to 11.28 Maintenance Release 60 or above, and anyone who has updated to 11.30 or 11.32.An update included in these releases made some scheduling changes behind the scenes, unfortunately it flipped a flag on space reclamation schedules which means they do not run the defrag process to perform data reclamation. This only impacts customers who rely on space reclamation where sparse support is not available on their mount paths. This does include Commvault HyperScale 1.5 or HSX as well.It’s worth noting that if you run space reclamation manually (not relying on the schedule) then the issue does not occur.Fortunately, the fix is simple, especially for FR28 customers. An update is available that can be installed without a service restart which will fix the flag on space reclamation schedules and turn on defrag again.A KB article for 11.28 is

Hello, TeamI will like to know the exact privileges that is needed to backup MySQL database on commvault.We are trying to backup several MySQL databases and we are not to get past the discovery phase. The user has the attached and local system admin.Also, see the error we are getting while trying to make use of the user. 

Hello Team,We are trying to restore single level table restore in Oracle DB, while restore is getting an error. RMAN-03002: failure of duplicate DB commandRMAN-05501: aborting duplication of target database.RMAN-04004: error from recovery catalog database: ORA-01033: ORACLE initialization or shutdown in progress. RMAN-05546: DUPLICATE without TARGET and CATALOG connections requires that BACKUP LOCATION is specified. The restoration is using the same DB server. Please advise the restoration process.

We have CommServe version 11.24. on Windows sever 2012 R2 Standard, and we are planning to update the OS to Windows 2016 as well the commserve version 11.28. once it is completed, we need to update media servers OS version to Windows 2016.The commserve server is not act as media server and no disk/tape libraries are configured. All(DDB/DISK/TAPE) are configured on media servers.Can i follow the below stpes.take DR backup Uninstall the commvault software on the commserver upgrade the os from Win 2012 to Win 2016 Install the Commvault software and during the installation can i choose the existing DR backup. Kindly suggest how to proceed it. 

Hello CommunityI'm exploring options to stop Commvault Windows client services in silent mode via the command line. I have observed that the command 'GxAdmin.exe -console -stopsvcgrp All' only works when UAC (User Account Control) is disabled. otherwise, a confirmation prompt is required when UAC is enabled.we have many servers and don't want to modify GPO each time to disable UAC, I have noticed that during the CV SP upgrade process, the Commvault services are automatically shut down in silent mode, even on servers with UAC enabled, it never prompt to confirm anything.I'm seeking info about the specific command used during the CV SP upgrade to achieve this automatic shutdown of Commvault Wins Client services in silent mode, regardless of UAC settings. thanks

Greetings to All,I am facing the issue that we have encountered with a disk on our Hyperscale node. Upon checking the system log, we have found that the disk has failed. However, in the ILO, all disks are showing as green.I would greatly appreciate your help in resolving this issue/var/log/messages:*********************Jun 22 07:59:10 homlab-dth  kernel: sd 2:0:19:0: Power-on or device reset occurredJun 22 07:59:10 homlab-dth  kernel: sd 2:0:19:0: [sdw] FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE cmd_age=1sJun 22 07:59:10 homlab-dth  kernel: sd 2:0:19:0: [sdw] Sense Key : Not Ready [current] [descriptor] Jun 22 07:59:10 homlab-dth  kernel: sd 2:0:19:0: [sdw] Add. Sense: Logical unit not ready, notify (enable spinup) requiredJun 22 07:59:10 homlab-dth  kernel: sd 2:0:19:0: [sdw] CDB: Read(16) 88 00 00 00 00 05 86 03 a8 a8 00 00 00 88 00 00Jun 22 07:59:10 homlab-dth  kerne

Hi,i have create a new client to backup my AD. The DC is a virtual machine on vSphere.I have installed the AD agent and file agent.I see there a VMInstance:What is that? On my old DCs (also VMs) i see this: When i release the license or delete the VMIntance the next day it is back.RegardsDennis

Hi!Any clue on how to remove that failed job from job controller (it's stuck in there)? 

Hey everyone,I have a question to the community regarding some automation for commvault client.We have a process that builds a cloudformation stack, then we used Chef to deploy pertinent applications ( like the commvault client).  Before the stack can be deployed, it runs through a mock build using kitchen-test.  This works great with one exception.  It creates a client in the CommCell from the kitchen-test. Does any know of a command or script I can run against the CommCell that will remove the client that was created during the kitchen-test? Preferably in the chef recipe vs having to run it on the server. 

I am on a project at a customer site and noticed a bunch of failed online crawl adminError Code: [72:106]I am not sure what this is related to, data analytics? Before I open a case I just want to understand the function of this type of job as I have not ran into this before. File    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 9924  713c  06/27 00:00:11 351063  JobSvr Obj Data analytics job data source id [15] is set at the job level.9924  713c  06/27 00:00:11 351063  Servant    [---- SCHEDULED ONLINE CRAWL REQUEST ----]. Task id [4887] SubClientID [0]9924  628c  06/27 00:00:11 351063  Scheduler  handleAttemptStartAsync WARNING: HostClient ID is missing when attempting to start the job. startFrom [2], apptype[1000], optype [53], phase [1].9924  628c  06/27 00:00:13 351063  Scheduler  Phase [1-Import] (0,0) started on

Hi Team, Could you please help us with below queries on Data Restore/Recall: Starting with what the customer/client does to initiate data READs What is the workflow? (E.g: whether it will first view the custom metadata, then initiate reads of the whole objects) How is data read back? whole object reads, range reads, select query, etc. How to Capture throughput stats Throughput, IOPs, latency

Our SAP HANA server was migrated to a new hardware . The new server has the same hostname as the old server but with new IP address. the Commvault client was installed on the new server and connectivity between Commcell and new server is working fine. Check Readiness on the the existing pseudo client is ok. However when connecting to the instance it is showing “unable to establish connectivity with these instance properties. instance properties validation failed. Please check DB credentials”. I’m using the SYSTEM DB username and password was verified by the SAP team.The ClHanaAgent.log shows these errors:ClHanaAgent::ExecuteBrowseDiscoverdatabases() - HDBSql command Failed. Please check the connection password/ Bring the database online..Please advise on how to resolve this.Thank you. 

When I try to backup Azure Database for MySQL flexible server, I select add cloud DB instance, it have not show the db to let me select…anything I’m still missing in configuration?  or flexible server is not supported? more info:tried standalone azure db for mysql and backup is success. backup server deployed on Azure, in same subscription. version: 11.28 using app id, grant right on subscription level with contributor tried grant right on resourcegroup level also also tried VM managed identity with mentioned right  

I have been searching on Commvault Docs about the One touch restore, I don't see where it says to use the Similar Disk or Dissimilar Disk option. I was informed if the new server being restored to is the same size or larger you can use Similar Disk option. Does anybody know or have a doc on that question.  Thank you 

Hello everyone,I have both physical and virtual servers in my environment, vms are hosted on esxi.Recently I installed wamp server on one windows vm and configured the backup for complete windows server via commcell and it’s running fine but I could only see file level backup while I also need for mysql database which is a part of wamp server so that i could recover any accidentally deleted database in bad case.NOTE: unlike other physical windows servers where I installed commvault agent in windows server and configured file system backup and mysql backup instances seperately, everything works fine. While in the case of windows vm, I cannot see mysql instance after expanding the vm name in commcell console client computers. do i need to configure mysql backup instance seperately like what i did for physical server? what exactly am i missing?Any help will be appreciated.Attached the screenshots for more clarity

Hello,I have a question, how to properly shutdown backup server?I have a plan to shutdown backup server because upgrade of simpana on other hardware (using the same IP).Is there any procedure for this or just shutdown server?BR,Elizabeta

Hello Team,We are testing Commserve failover test using production maintenance, while performing the activity it’s getting an error. Comparing the database and binaries version...    Failed LiveSync and replication jobs are running properly as per schedule but every time failing in that step during failover.  Please advise. 

hey I have a spectra logic black pearl I’m trying to write backups to. The issue is i can record a data out from my commvault server of 130 Gig/s but I am seeing less then 10Meg/sec into the black pearl w/ 10 gig fiber line. It has two hops from commvault to a switch and then to the black pearl I’ve been trying to fix this for a few days now. I’ve fixed Dns Entries to they have reverse lookup and aliases. The two devices share the same Vlan. I’m not really sure what is left to try. Any thoughts or a place to start would be helpful Thanks

Hello to all,I read all similar threads about Commserve DR, but I didn’t found exactly my case.One of our client has on-prem 1 X CS and 1 X MA for VMware backup.Also, an additional MA in Azure, for synchronous aux copy to Blob Storage.The case here is to test / simulate a Disaster in on-prem infrastructure and proceed some test restores to Azure.(VMware → Azure VMs)My concern is the way to temporary “move” the CS in Azure for the test.The LiveSync is not an option (extra cost on Azure), so Im thinking the workaround of manually DR restore through Recovery Assistant tool.https://documentation.commvault.com/2022e/expert/43536_testing_commserve_failover_using_disaster_recovery_dr_backups.html Also, what about the rollback process b

Hi Alldoes email activity in workflows require special permission in office 365 email account? I’m able to send the normal alerts over email using SMTP details defined in control panel. But when i try to use email activity, it gives the authentication error! Do we require to enable some special permission on office 365 account to allow workflows?

Using intellisnap to create Azure VM snapshot, then run backup copy to cloud library.commvault media server will mount snapshot or will mount Azure VM disk? from backup copy log, I only see Azure disk read performance. Want to understand Azure VM snapshot backup copy workflow, please guide me.

We are upgrading PostgreSQL from 14.7 to 15.2Are there any known issues and is PostgreSQL 15.2 fully supported?