Self-Hosted Q&A

Hello all,Do you have experience with Commvault Cloud Air Gap Protect storage with multiple containers?For example if I have 40TB total space, what will happen if I will create 3 libraries, how available space will be distributed between all 3 libraries. Will it be dynamically assigned, or strictly 40/3 = 13,3 TB for each?

Have a dark-site customer that cannot upload to cloud.commvault.com. They would like to not have the security alert be red all the time for Health tile - Security Assessment - Platform Security -  DR backup.Configured to the cloud makes it green, but since they cannot....Is there a way to disable that alerting or review?The below is from a CS that has it configured and is green/good.   

Hi Expert Team,End customer environment is secure site. So they cannot whitelist metallic cloud URLs for storing phase1 of DR  backup. Currently the phase1 of DR backup writes to local disk and phase2 goes to commserveDR policy which is HPE catalyst. I believe we cannot recover from HPE Catalyst using mediaexplorer tool(This I read from other community article). We cant even use Network path for phase1.  So we are planning for creating a filesystem backup of phase1 backup folder(SET**) on disk library. If we do this way can we retrieve the DR dump files using mediaexplorer tool? Please advise. commvault DR backup retrieving from disk library using MediaExplorerhttps://documentation.commvault.com/11.40/expert/cataloging_media_using_media_explorer.html

Recenty i saw one news regarding commvault any one have clarity about this. below is the commvult news link. Commvault’s Challenge: The Critical Impact of Implementation on Data Security Success.https://www.tipranks.com/news/company-announcements/commvaults-challenge-the-critical-impact-of-implementation-on-data-security-success

Are there any issues manually deleting older versions of VDDK from the Base\VMWARE folder?Our Access Nodes are being pinged for multiple libcurl and sqlite3 vulnerabilities on account of having 11 different VDDK versions.

I am looking at creating a storage policy for SQL/Oracle Logs Backups and I do see the the Java GUI gives me the option for a Log Storage Policy as well as it describes its functionalities in the documentation (https://documentation.commvault.com/v11/expert/enabling_log_storage_policy.html).If I attempt to instead create a "Plan", it seems like the option does not exists. Am I missing anything? What is the recommended approach for Log Backups when it comes to the different management interfaces? Should Logs have its own Policy always? Any documentation available that describes the best practices for that particular purpose? In the second screen shot, there would be a list of DDB storage pools. Considering Logs are not Dedup, should that just be unchecked I assume? Thanks

Dear Vaulters,I would like to understand how retention policies work for both on-premises Exchange mailboxes and O365 cloud applications.If we configure an O365 plan or an Exchange Archiver plan to retain deleted messages for 5 years, I understand that once the retention period is reached, the index is dropped—making the data non-browsable and non-restorable.My question is: What happens to the underlying data in storage?Will it be pruned as per the retention settings, or will it remain in storage indefinitely?how it reacts for on prem exchange mailboxhow it reacts for other cloud apps if I use the same O365 plansLooking forward to your clarification.Best regards,Ananth

Hi Community,we have Operating Instances licenses and Virtualization licenses and we also doing a backup from an S3 Storage as a source.If we backup the S3, this is counted in the Backup and Recovery for Unstructured Data but we not purchased anything this way.The Backup works - is this intended ?Does anybody know what belongs where in this case ?

Dear Vaulters, I have an issue with DR backups; we have configured the DR backup to keep only 12 Metadata backup, Then we began to see that failed DR backups are not deleted from their destination, which causes Space issue whereas all newer successfull DR backup are there Need your suggestions to get rid of failed jobs data and keep only the successfull ones. BR

Hi,In order to use the Rest APIS we need to setup SSL on our platform. It is unclear where to actually put the certificate (IIS / Tomcat). Could someone confirm it has to be done on Tomcat?V 11.36.  This page is pointing to IIS configuration : https://documentation.commvault.com/2024e/expert/rest_api_overview.htmlWhereas this page explains out to put a SSL cert on tomcat :https://documentation.commvault.com/2024e/expert/configuring_secured_access_for_web_applications.html Regards,

I ran the “Subclients without Secondary Copies” report and there are several records that are there.  It appears in only 2 cases that a subclient was not associated with any aux/secondary copies, and in several more cases there are associations in secondary copies that are still “there” but for delicensed clients.Also: It appears it is occurring with clients/subclients tied to just *one* of my storage policies. All other clients/subclients associated with all my other storage policies look “ok” (and are not showing up on this report).I was under the impression that once you associated a client to a storage policy, the “association” of the client to the secondary copies happened automatically. And when you delicensed a client, the associations were automatically removed. Is this true/supposed to happen always or are there caveats to these assumptions?I’m feeling there is a config or something ‘special” about this single storage policy (it is very old) but I don’t know what it would be t

Can PST ingestion be used on a user mailbox subclient in 11.32?I setup an Office 365 app, Exchange Online, within the Command Center. The app is backing up my Office 365 user mailboxes within my cloud tenant. I also have old on-prem mail servers and PST files from other mail severs I’m wanting to include in the user mailbox backup.This led me to PST Ingestion within the documentation. I was under the impression when setting up the user mailbox backup that operated the same way as setting up a user mailbox client in the Commcell as an Exchange Online through on-prem active directory and that PST ingestion could be added to the user mailbox subclient.However, when I go to subclient, navigate over to the PST Ingestion tab in the Commcell, I get no options when right-clicking in the client space. I wasn’t sure if this was a problem with my Commcell GUI so I tried it on another node with the Commcell installed and still nothing. Is the way I setup this user mailbox subclient through the Com

license details : Commvault Cloud Backup & Recovery Software for Virtual Machines, Per VM(10-Pack)Commvault version : 11.36There are no CommCell console available & only manage by Commvault Command Center(Web Console).Taking virtual machines backup and want to delete old full backup data & how to reclaim space on disk.__________________________________****Only Commvault Command Center****  

Hello Guys,We have an issue while running SAP for Oracle RAC using br*tools command lines and script using CV 11.36When we run the backup of logs with brarchive command line, this will initiate 2 jobs with a different instance on each. (1 for RMAN and 1 for backint)Ie, of command line : “brarchive -u / -c -s -p /oracle/<OracleRACSID instance>/19/dbs/cmv/initXXXXX.sap” BR0280I BRARCHIVE time stamp: 2025-07-28 09:07:41BR2000I Collecting information on ASM database files...BR0032I 2 offline redolog files found of database instance <Local1 OracleRACSID instance>BR0032I 1 offline redolog file found of database instance <Local2 <OracleRACSID instance>BR0280I BRARCHIVE time stamp: 2025-07-28 09:07:42BR0008I Offline redolog processing for database instances:<Local1 and Local2 OracleRACSID instance>BR0009I BRARCHIVE action ID: afrppitfBR0010I BRARCHIVE function ID: sveBR0048I Archive function: saveBR0011I 3 offline redolog files found for processing, total size 79.301

Hi All, Can any once please share Commvault OCI architecture guide pdf and Commvault Best Practices for OCI and OCVS(Oracle Cloud VMware Solution). Regards,Rahul Raina

I am following the documentation on installing with a self-extracting exe file, and using a custom answer file: https://documentation.commvault.com/2023e/expert/installing_windows_custom_package_configured_as_self_extracting_executable_file.htmlWhen I run the command CustomPackageName.exe /install /play install.xml it asks me the path to extract to, default being C:\Program Files\Commvault\installerBut then it doesn’t install, and if I look at the logs, it is because the xml isn’t in that location: ### ### ### - CommandLine: "C:\Program Files\Commvault\installer\Setup.exe" /play installnew.xml ### ### ### - User input file location: [C:\Program Files\Commvault\installer\installnew.xml] ### ### ### - Warning: User input file does not exist. I would like to use the default location and not have to change it, to make the process as simple as possible.  

Hello,I maintain a backup environment that utilizes Commvault plans. I require assistance in the development of a report.This report will assist me in determining which virtual machines are registered with which plans and whether there are redundant virtual machines registered with other plans. thank you

Hello, Community.Has anyone encountered this error when restoring a cluster to the out of place?Who can explain the occurrence of this error?Error Code: [23:93]Description: Either the map file was not found, could not be used, or the map file does not contain any vailid entry. Users choice allows only map-based restore. Nothing to restore.  

Hello, I tried to restore of PostgreSQL in GCP with below additional settings added at entity level in 11.36, but it seems that commvault ignores them and try regular restore:bPGRestoreNoACLbPGRestoreNoOwner Has anyone encountered issue with these options? Regards,Marcin

Hi, We are adding a mount path to an existing disk library on a linux media agent  that has the ransomware protection enabled. It looks like it is not beeing automatically associated with the selinux commvault context “cvstorage” the other volume is. We did te activation procedure again after adding the volume with no success. The fstab is not updated and the ‘mount | grep “^/” show that the initial volume is mounted with context “context=system_u:object_r:cvstorage_t:s0” and the newly added volume “seclabel”.Is there a specific pocedure for enabling the ransomware protection on a newly added volume? 

Hi, We are facing a strange behaviour with our auxcopy process. All week when we copy some incremental backups we are achieving pretty good throughputs but when it comes to weekly Synthetic fulls, for the same amount of data, the troughtputs are 10 times slower.We plan on migrating our VSA to indexing V2 hoping it could help.Any other ideas are welcome.Thx in advance  

Hello, We currently use a Physical Tape Library (PTL) for secondary copies with long-term retention with a single generation of tape drives: LTO-7. Our plan is to upgrade the PTL and install LTO-9 or LTO-10 drives alongside the current LTO-7 ones. The main reason is the amount of tapes in long-term retention that would be very costly to copy over to LTO-9/10. Since neither LTO-9, nor LTO-10 is compatible with LTO-7, we would need to keep some LTO-7 drives to read from LTO-7 media alongside the new drives. Is Commvault capable to recognize the LTO generation and use the compatible drives and if not, would it be possible to configure this manually so that the correct drive is used for the tape operations? We run v11.32. Thank you,Zoltan 

Hello, I am interested in upgrading Sp to the 11.36. What are the current pros and cons of?When switching to the new SP, do you also have to switch to the PLAN or will the older police continue to work?

Good day I would like to ask if there are any concerns with the proposed solution we’re looking into.I have a very small environment that is moving from TSM to Commvault. Due to its size, the Commserve and Media Agent will be installed on the same server.I need to import TSM (IBM Spectrum Protect) backup data into Commvault. I need to create a staging server to handle this task.I don’t want to install the TSM agent on the Commserve/Media Agent server. Would there be any concerns with installing the MS Hyper-V component on the Commserve/Media Server and hosting 2 x VM’s to run the migration? One VM will be Windows for Windows Data and the other Linux for the Linux Data. Once all the data has been migrated into Commvault, the two VM’s will be decommissioned.We are a little short on hardware resources, hence this idea. Thanks,Mauro

I am looking to configure Syslog Forwarding for Audit Trail and Alerts and was wondering what alerts are going to be forwarded, as there doesn’t seem to be a specific Alert Notification Type for Syslog. On the assumption that all Alerts are forwarded, is there an existing CMR to provide granular control?