Self-Hosted Q&A

Hello everyone,11 virtual machines (Win&Linux) located in the vCenter were previously backed up as VMs. This has now been changed to FS backup, the old subclients have been deleted. Since then, OI licences have been assigned to the virtual machines.  All machines have the File System + Filesystem Core installed, some also have MSSQL Agent or Oracle.The VMS were discovered by the vCenter/VM backup before the agent was installed. They should therefore count as VMs.  This procedure has already been used for many machines, so far there have been no such problemsIs there a best practice on how to fix that behaviour?Regards,Marian

Hello Commvault Community, After an environment crash, one of the services won't turn on. What is this service and how critical is it? No information in the documentation.  Regards,Michał

Hello,I tried to authenticate with API request to my CS to run API commands:and I tried to authenticate with my user that has master rule and password ( 64 Base , don’t refer to the words - somepass,someusername,domain)and I receive this message :  {    "errorMessage": "Access denied",    "errorCode": 5} Thank you support.

Hello everyone,I have a customer which runs backups of a DB2 database and need to run backups logs frequently, and everytime we run the backups logs, not only the Logs was running, but also the Data.And this was taking a while to complete, in addition to other issues (such as running command line backups, due to Commvault's default protection behavior). This delay was due to the subclient having both Data and Logs content, and when the Logs backup was executed, Data was also protected.To get around this, a new Plan was created, associating it with the same Storage that the original Plan is associated and having the desired Log backup frequency configured; a new Subclient was created and associated with this new Plan.With this, my question is: when performing the restore in this scenario, could Commvault have any problem? If so, what implications could this have? What the impacts in the restore could happen and what could be the workaround? Thank you.

Hi Team,In Our Infra, We are try to retore the windows system files restore, While try to restore the system state file to other server(out of place restore ) we are getting the below error"Reparse points failed to be restored as this is an out-of-place restore. Please check the restore result for more details "Please suggest or share any solution for the above issueCurrent commServe version: 11.28.24 

Hello,We have some oracle database for which the "Archive Delete” option is disabled for both type of backups: datafiles L0/L1 and archive logs at the subclient level. So log backup should never get deleted.  There is a schedule attached composed by the regular schedule + an automatic schedule. This is the default setting in our environment and we would like to keep it like that. The idea is this automatic scheduler was triggered and deleted all the archive logs. We can see clearly in the rman logs "archive log all delete input”.My question might be stupid, but is this working as expected? The deletion of the log files... (personally, i believe so)? Even though on the scheduler this option is not selected as well:  Any input will be greatly appreciated! Thank you!

NDMP Backups completed with errors due to following error:NDMP Server [] reported the following error: [DUMP: Error: The pathname 'java' is not allowed since it is either a junction or a symlink] Nevertheless Commvault shows 0 failed files or folders. Is anything can be done to make those backups green (complete without errors)? 

Hi,We would like to implement an airgapped environment for critical backup copies to remain isolated.This environment must be controlled completely on its own (from inside) so instead of Commvault’s airgap approach, we are thinking of using hardware replication provided by our backup storage appliance in which the disk library resides (OceanProtect).I understand that a Replica Library would let me use the hardware replicated disk library as read-only.Will this work even if the replication is not continuous, but configured to run only at a specific time? (meaning that the replicated disk library won’t always have the latest data). Would we be able to use the same or a standby MediaAgent to access that data? In case the original disk library is compromised and cannot be recovered, would there be a way of using the Replica Library as the main disk library (like replicating everything back to the source backup appliance and restarting normal operations)? Can we use the Commserve’s DR backu

I had several hundred tapes destroyed in a fire at our archive facility.Is there an easy way to mark approximately 1400 tapes bad all at once, vs clicking each tape and manually marking each one bad?How can I go about verifying the data that was on these tapes is no longer counting against my licensed capacity?

hi ,as part of hardware refresh we are moving all data to new storage pool, we have storage policy retetnion is 1 year and archival subclient for which retention is inifite are in this SP , when i created aux copy with all jobs its skipped all the jobs which is aged as per SP but jobs are available as per the subclient retetnion , i tried manually pick the job but there are no option  how can i copy all the jobs , do i need to recopy it ? 

I need to be able to assign access to only the Auto Recovery features. This would include “Replication Groups” “Replication Targets” and “Replication Monitor”. This Role would need to be able to create replication pairs in Azure using the Command Center.I don not want to allow any other access to systems, including deleting or managing VMs outside of Auto Recovery.Is this possible. Essentially looking for the minimum amount of permissions required to permit this task.Thanks.

Hi, looking for someone to confirm what I’m seeing on a RHEL CS with regards to the Java-based Scheduler as seen from the Console. While Limitations of Linux CommServe Server (commvault.com) doesn’t speak about this, to me it looks like the calendar is foobar. There’s no way to see what’s scheduled (details) for any day and all schedules are basically absent, yet, plans run, etc. So can someone check whether this is deprecated or if it needs some special attention to get functional again? I’ve made great strides moving things to plans but I still find the old Console tools to be quite beneficial when figuring out when runtimes are roughly. In our case it seems nearly impossible to completely do away with old style schedules, OnDemand backupsets being one such case.thanks

Hello, Any information about when commvault support ESXI 8.0.3??

Hi together,I would like to understand how encryption works in detail.The situation: I am using client side encryption (at the source) and I want to use encrypted (or authenticated) network traffic between client and media agent.When I am using encrypted network traffic, all information (backup data and meta data … i.e. index, jobsresults) is encrpyted at the source (client) and decrypted at the target (media agent).The encryption/decryption is consuming CPU … of course.Does Commvault indentify that the backup data is already encrypted in this situation … or will the data be encrypted a second time for the network traffic … wasting my CPU? Or is Commvault only encrypting the meta-data for the network traffic?Best regards.Michael    

We need help.We are currently using Commvault version 11.20 and backing up VM images. However, we are experiencing some issues where the VM backup frequently fails even though some backups are successful. We are unsure whether the issue is with Commvault or VMware, so we are leaving a question here.If you are aware of any issues regarding this problem or can suggest additional log data to check, we would appreciate it.Attached are the logs.

Hi, I'm carrying out tests in a laboratory environment to prepare for the migration of our CommVault solution, currently in version 11.28 on-premise. The aim is to create a new Windows Server 2022 virtual machine in Azure Cloud and migrate our CommVault database to it. So I created a new Windows Server 2022 Datacenter machine and installed CommVault version 11.32, as I couldn't find version 11.28 available for download from the CommVault store. The installation went well, but I wasn't asked to create any new users or passwords, which I thought was unusual.When I launch the CommCell console, I'm asked to enter a username or email address and a password. I've tried using the credentials for the local administrator account on the Windows machine, but I keep getting the following error message: "Invalid username/password. Please use valid credentials to log in."I've tried several combinations of accounts with and without the WORKGROUP domain, but none have worked.Can you help me resolve th

Pretty Straight forward,  is there a way to create a smart group whose members are identified by a naming convention using regex?

Anyone have some insight on the following:We have a FSBasedBackup set for multiple PostgreSql databases. Databases are quite big in size. There is a full backup scheduled to run once per day and log (incremental) backups hourly. Full backups are taking 1 to 3 hrs to complete.We often execute planned "refreshes" (restore point in time) of these backups to another environment.The idea is, if i select a restore point in time from a timeframe when the full backup was still running (full backup backup already completed successfully), Commvault does not discover any backup data during browse. If we choose to restore to any other point in time outside of the full backup, restores are working fine.Is this working as expected? Does this means that i do not have any recovery point during the timeframe when the full was running (looks odd to me)? If so, why Commvault does not show the last available data until the point i selected?"FSStartRestoreService::prepareForPostgreSqlRestore() - Browse res

Heyho,I have a question.If I install a network proxy and want to secure systems in a different domain/IP address range, does the DNS resolution have to work or do I write everything manually into the host file of the network proxy? 

Hi All,is it possible to exclude subclients without recent full or synfull backups from the Health Report, if the subclient has zero data.I’ve got a couple of VM Group subclients, that do not discover any VMs.Content is searching for Tags, that are currently not assigned to VMs.as a result, I got a critical state in the Health Report which I have to ignore.Better, if such content is not counted at all.full and synfull schedules are in place for these subclients/VM groups, but as I said, end up with 0 bytes.rgdsKlaus

Hello, I can´t log in to access the health dashboard in CV Cloud website since crowdstrike issue. Is there any unsolved problem affecting the website? Once entered the user name it takes me to a blank url (https://cloud.commvault.com/identity/openIdConnectCallback.do)In the few times it allows me to enter the password it returns an error message saying “ Failed to get necessary permissions from User”Thanks!

Hi, I cant restor frome edge drive with this error message.Cannot start restore program on host [Server_Name*Server_Name*8400*8402*] - a network error occurred or the product's services are not running.Source: ma-servername, Process: fsIndexedRestorecan you help me to  resolve this probleme?this is just a poc, i don’t have a support licence to open a SR with commvault support. Regards.

I must be blind as I cannot see from the explanations on On-Demand Data Protection Operations (commvault.com) how the subclient of the on-demand backupset on some client knows where to search for the directive or content files? I mean does it simply search the entire / fs looking for some hints? Where’s Waldo? Do they sit under the Base directory or ?? I understand the concept, but in NetBackup-land you had to at least give it a hint as to where those directives reside. thanks

I get error message in db2 restore   “Rollforward failed “  any idea  Error code: [59:3]Description: Rollforward failed with DB2 error [ ---- error report ---- app. message = rolling forward database line = 7655 file = ClDb2AgentLib.cpp SQLCODE = -1268 SQL1268N Rollforward recovery processing has stopped because of error "SQL2062" while retrieving log file "S0147627.LOG" for database "XXXXXDB" on database partition "0" and log stream "0". --- end error report --- ] on client [logAIX] for DB [XXXXXDB].Source: logAIX, Process: ClDb2Agent

Hello, Does commvault support SMB3 backup ?  ON HNAS i want to try CIFS/SMB3 backup instead of NDMP. CV : 11.32.49