Self-Hosted Q&A

HelloI need  to back up the DR backup of the CS to the cloud in AzureAnd I can't find which addresses should be open in the firewall and which portsThis is the document I found:https://documentation.commvault.com/2022e/essential/configuring_cloud_library_as_export_destination_for_disaster_recovery_dr_backups.htmlThank you very much.  

Trying to access this, as it was refered to as a good introduction to creating custom reports on another thread. https://community.commvault.com/tech-blogs-commvault-39/creating-custom-reports-using-commcell-views-1481Is it possible to get access to this? I know we are supposed to use the REST API as much as we can. But it still provide valuable information on how to create the custom reports.

Would you suggest how to view the server or storage policy in command center for aux copy jobs ? 

Now i have open ticket Case Update: 240520-133, My suspicious question as below.  - What different between IAM AD application & IAM VM role assignment, now i setup with IAM VM does it mean all azure service will connect by commvault acess node on azure ?  - Now i have commvault on-premise infra and then i create access node on azure by marketplace (access node byol) and the install mssql-agent service for backup is correct for best practise ?  - As i see on document (https://documentation.commvault.com/2023e/essential/setting_up_application_and_tenant_for_azure_resource_manager_01.html) can be only setup to backup azure sql by only one way ? (Setting up an Application and Tenant for Azure Resource Manager :  app registration) as i see on azure now they can access via entraid. Thank you for help, very hard to find clear document resource T___T

Would you suggest how to view the ddb or storage policy name in command center for ddb verifications ? 

Hi,We use a tape library as DR. It’s configured to only keep one full backup of servers, shares etc.Now I noticed that it doesn’t release tapes though there’re a lot newer backups for the shares or servers.To check it I’ve viewed the tape and what’s not greyed out.Then I checked the fullbackups for that share/server/db etc. and used view media for the fullbackups.Questions:When checking a subclients full backups and viewing media and it then shows a couple of tapes. Does that mean that the full backup does exist on those tapes or does it also show those tapes regardless if the backup is partially or fully on the tapes? Is there a job that we can run to correct and release these tapes if they already should have been released since there already exist newer backups on tape?

Hi,We have CommServe LiveSync setup. During test failover I noticed that Web Console and Command Center is not running on passive node, with error message “This service is currently unavailable”.Is it expected behavior or not for Test failover?   

Hi All, we have switched the Mail Server  and added the new adress inside of the control panal. The normal Reports and test amils are working fine but we had an issue with the workflows. For Example the dbmaintanance: 3400 786 05/27 09:25:07 8815232 WorkflowMail: [send mail (Email_sendMail)] failed to send message, host [xyz], port [587]org.apache.commons.mail.EmailException: Sending the email to the following server failed : xyz:587Caused by: com.sun.mail.smtp.SMTPSendFailedException: 451 5.7.3 STARTTLS is required to send mail [xyz]So in the control panal we can set the use starttls but inside of the workflow not and it looks like the workflow engine dont use the global settings. Do you have an idear ?

From the CS GUI, the JOB Controller Operations has ‘VM Admin (Backup).We are using 11.28.44 FR and this is newly created subclient from  VM backup.Is there a fix for this?  Appreciate it.  

Can anyone explain the benefits of Plans over the traditional Storage Policy and Schedule Policy model? I must be missing something that makes up for the loss of granular control.

Dear team ,  is there anyway we can backup ocr file and vote disk ASM parameter file .ASM password file using commvault 

Hello,Since we are on SP 11.38.28 i am getting this error at AUX > Metalic. Anyone know what does its mean?   Error - Description: [Media write operation failure] [Dedupe cloud media] [Failed to validate the cloud server certificate authenticity, either the cloud server presented an invalid certificate or a self-signed certificate. If the cloud server using self-signed certificate, please set additional setting MediaAgent CloudServerCertificateNameCheck with value 2 to skip peer certificate verification.]

hey together,I need a report or a workflow that shows me the pressure record on tape, disc and cloud. Ideally 24 hours, 7 days and a month.Do you have an idea what I can use?

Hi All,Post upgrading CV to 11.32.43 we are frequently seeing below error. Please let me know if there is a fix for it. Error occurred while processing chunk [] in media [], at the time of error in library [SQL_Prod_Catalyst_Log_B003_SRC] and mount path [ CV_SQL_Prod_Log_SRC], for storage policy [SQL_Prod_Tier1_Logs] copy [SecCopy_P002_New] MediaAgent []: Backup Job []. Target Media encountered error. Error Code: [13:244]Description: [Media write operation failure] [HP-StoreOnce media] [Error writing to the media.] Once backup reinitiated backup gets completed. 

Hi All,We have a HSX Storage Pool that completes backups for an OnPrem VMWare Environment. In this scenario, our HSX Environment completes backups through SAN and HotAdd Proxies.When running a Subclient backup, VMs will use their perspective proxies, though 1 HSX node is always the Media Agent for all child VMs jobs.Does the above imply that data written to the Hedvig Library is only using that HSX Node’s physical disks for the first point write? I may be fundamentally misunderstanding the storage technology, though my assumption is that each node would write to its local disk with the hblock process handling it from there. In this scenario, are we therefore only using a % of the total spindles for direct writes, or is that simply not how Hedvig works that this is not a concern?In the same line-of-thinking, would this also apply to the Network data flow and is all traffic is being routed through the 1 node, and therefore limiting the maximum throughput for a single subclient.If the abo

I’m trying to recover a Linux 1-touch backup via Interactive mode of the lastest 11.34 media kit for Linux into dissimilar hardware (different disk config). After disk validation of the WebAdmin interface I get an error “Fail to format/partition disks”.On partinfo.log I see this:fdisk shows: My WebAdmin reconfig:I’m running Commcell 11.34.26, and before when I was on .22 I was able to do this same restore succesfully Any ideas?

Would you tell me what Commvault report options to select to show what drives are being backed up on each FSA client and VSA VMDK filters.

User has a Microsoft file cluster with two nodes. VMs in a vmware environment.It was not possible to back up the VMs through standard Commvault VM backup due to “shared virtual drives”.I thought, well there is a file cluster feature in Commvault, we can use that.User says: Oh what about if we need to restore a node, then we would have to reconfigure everything?I say, don’t worry, because we have 1-touch recovery.As I said that, I wondered - do we really have 1-touch for file cluster? I went to another similar file cluster job and tried the 1-touch, and it says there are no system state backups.. so no 1-touch.This means I need to run the Commvault regular file backup on both nodes, as this allows me to backup system state and run 1-touch if needed. Correct?

I understand that Commvault supports Azure SQL Managed Instance. However, I am unable to locate the documentation that specifies whether Azure Arc-enabled SQL Managed Instance on Azure Stack HCI is supported or not. Could you please provide the link to this documentation if it is available?Additionally, could you clarify the following:Does Commvault support Azure Arc-enabled SQL Managed Instance? If not currently supported, will it be supported in an upcoming release? 

Hi All,I have few doubts on File System RecoveryIt is stated in the documentation that, we need to collect necessary information like System Information before disaster recovery.If we have backups in place, Is it mandatory to collect such information to recover the Full System using File System backups?Because we are not sure when the disaster occurs.For example, if my system is having Windows 19 OS and it was crashed suddenly, and I don’t have information about patches installed, but I have Full File System backups inplace with System State.Can I restore the Full Server by building a new Server with same OS with latest patches? Documentation referred:Rebuilding the Windows Operating System (commvault.com) Regards,Sravan Kondeti

Hello Community, usually we use LDAP for daily admin usage.For security porpuse i want to use a local user for Master because i dont trust the AD.Since i also trust exchange i would like to disable the ability to reset the local master-users Passwort via Email. Is there an additional setting to get rid of this? RegardsJacob

Hello,Is it by design that the software version in “Programs and Features” isn’t showing the maintenance level?See below: Actual version  //Henke

Hi,Every day, after backups, VM machines are discovered that are not used for backup and do not have agents installed. Removing them from "client compters" doesn't help. VMs have never been used for backup. I ran tests on another environment and after removing the VM this situation did not occur.Commvault version is 11.24.90. The situation was the same before the upgrade.Is there a way to turn off auto discovery from vcenter? 

Hello Commvault Community,I have an issue with Large VMware Backup with Commvault. VM size is around 1.6 TB, I have also enabled “File system and application consistent” for the VM.The backup has been successful, but at the removing snapshot process VM is stuck/hang and VM will go offline from the networks perspective and be in a snapshot removal state, pretty much unusable. I have to reset the VM manually.Here what we have : VSA : Win2016 11.32.35Transport Type : HotAddMA : RHEL 11.32.35 Please suggest.

I have a Commvault Commserver environment v11.28.115.  When I installed Commvault Commserver it initially had v11.28.32 but then I had to update the Commvault software and deployed Maintenance release 115 on top.   Then I was about to deploy the Commserve failover package using the Media Kit v11.28.32 but then it complained that the existing Commvault software is higher than the kit I was trying to install.How can I integrate the Maintenance release 115 in my installation process such that when I initiate the install of Commvault failover package using the v11.28.32 Media Kit the installation also recognizes the existence  maintenance release 115 from the installation Note the Full Media Kit v11.28.32 and Maintenance release 115 are two separate kit. The latter not the full installer but just updatesAny help is appreciated