Self-Hosted Q&A

HIi get the errorNo service account(s) found for public folder processing. Please assure that a service account is assigned a malibox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations.Source: exch01, Process: CVMailBackupCoordinatorwhen back up the public folders. on exchange on Prem. Serivce account is administrator and has permission to root of Public folder and all subfolders.Thanks for help.Pavel

Hello, Is there a way to be actively informed by Commvault when new vulnerabilities are discovered?We would like to have this alert sent to our email distribution list.RegardsThomas

 can any one help me with required permssion for vsphere user for backup and restore operation  the one in the link is  old i guess , most of the permission i cannot see in the vsphere side , using vsphere 7https://documentation.commvault.com/2023e/expert/permissions_for_vsphere_custom_user_accounts.html

Hello , Sometimes the Comandcenter Website is suddenly unreachable . When i connect to the comweb Server i can see that the tomcat Service is not startet . In the Event log i find an Entry with the Tomcat service stopped unexpectly. We use the Version 11.28.93..Any Ideas ?  Thanks Michael 

Hello folks,I have a role with permissions to perform certain operations for platform users. In this role, only the restore "In Place Recover" and "In Place Full Machine Recovey" of the VM is allowed, but when updating to version 11.32.38 .In the command center, when restoring a VM, I get the "Out Place" option, which should not appear because I do not have those permissions; in the previous version 11.28.68 it did not appear as it should.Regards.

"I want to restore a PostgreSQL database using schema and data from a DumpBased backup, but I'm encountering the following error." Error code: [94:19]Description: PostgreSQL Database: [~dsin~] Restore Failed with PostgreSQL Error: [~Make sure all dependent tables are selected for table level restore. PG Error -- pg_restore: warning: line ignored: 35 pg_restore: warning: line ignored: 35 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 "In the logs, it says that it cannot find some schemas at the destination." help please!!

Hi !I’m used to old-style storage/schedule policies and clients/subclients associations..But we’re told that PLANS are the future, and we’ll have to move to Plans for sure.So I’ve deployed a few new MAs to protect some locations inside my company, where I have to protect VSA + file level backups.I have local disk backup, then auxcopy to tape and auxcopy to cloud from primary.MA is physical linux, as we have windows VSA clients, I have also deployed Windows VSA Proxy. Then I created Storage pools for local disk, tape copies and Cloud copies.To simplify things and test Plans, I created a Plan per location, with standard details, like 1 day RPO, 1 month of retention, with my backup timeslots, full timeslots (confusing with synthfull out of control, but we’ll discuss that later in this thread I guess).I created a VSA VM group that points to my VMWare location ( = selects all the VMs in that location, including my VS

 please let me know , if i am deploying HSX reference architecture to existing commcell 11.32 , then what are the ports i should open between Commserv server, HSX nodes and clients ?Do  i only need to open ports specific to Media agents given in below link between HSX nodes , commserv server ?https://documentation.commvault.com/2023e/essential/port_requirements_for_commvault.htmlapart from above ‘General commvault ports’ should i also open below HSX specific ports between HSX nodes , commserv server and clients? dont i need to open these HSX  ports if i am not enabling firewall in HSX nodes ?https://documentat

My sysadmin just noticed we’re running the obsolete Office 2013 on my CommVault mailbox proxy / O365 proxy / web server INF-SRV113.  My recollection is that this is required for CommVault to work properly (possibly the Compliance Search feature). Are there any challenges or gotchas with uninstalling Office 2013 and installing Office 2019? Will CommVault automagically start using the new version of Office?Ken

Hello,All the alerts concerning Licenses Consumed reaching 80 percent are delivered to me. I would like to change the alert threshold to over 80%.Could you please let me know how to do that? 

Hello guys,  I have 2 Maxdb databases configured in the same client where one of them completes sucessfully and the another one gets the following error: Details:OK ERR -24927,ERR_TOOLCHK: External backup tool not found The file '/opt/commvault/SapMaxDbAgent/in' already exists. I already remove the in, out and err files from the directory, but the error persist. Could you please helpe me fixing it?

Hi All, i have an to do Moving a Mount Path to an Existing Device . So what i have done: Disabel for new data weeks ago Today disable mountpath for pruning Added an new mountpath in disc the library starte the move mountpath operation Job started and now copy data So thats all okay bute now i have a question. Actually the schedule is off.  But how can i prevent that backups are written to the new mountpath when i enable the schedule. 

 Is there a way to reduce M365 licenses? We have already deactivated the Teams backups and Sharepoint backups because there is also an Azure recycle bin available. One idea would be to reduce the retention time. Does this mean anything in terms of licenses? Thanks for your tips!

we have diffrenet policy for database and its logs , storage policy retention are diffrenet for log is 1 day and db its 14 days , however logs are not getting pruned and when running the forcast report the DB backup job needs the logs  is it expected ?

Hello,Is there a report to list all VMs and the plan/storage policy related to them? 

Actually, I want to configure DR site and replicate VM on DR site.  How ?as I think, first ready DR commvault site, means separately install commserve on different location with multi-instance on primary site and then live sync option through VM replicate to DR site.Right?.If I am wrong, then please correct and guide me.   

Hiwith the latest version of Commvault which has only webcosole management  i dont know how to enable edge drive. Protect - File Server - New Client - item Edge Drive missThanks for HelpPavel

Hello,I have a SolarWinds SNMP server that takes all Windows events from the Microsoft Event Viewer. It took Event 256. But inside this event, there are other events that start at 4125*. Can I filter these numbers to understand which job they are related to? 

hithere is any report or any way to find how much license \storage the Hana backups is consuming?  

Testing the Oracle agent on Centos 07 and when following the deployment guide using the web interface and adding a server / instance i noted that the Media Agent package is selected for installation and subsequently installed/ Why so???? It shows in Console having a red icon so hasn't consumed a licence but why would it install?

Hi ! Just wanted to try the Commvault Cloud Commserve staging, as I’m trying to dig into SP to Plans conversion..Following the documentation, I went to https://cloud.commvault.com/webconsole/cloud/edc/Staging.jspBut unfortunately, in the proposed Versions, my current Production version is not listed. I’m on 11FR21 (yes, FR, not SP anymore  ) :So, is this a deprecated feature ? Or v11FR21 is not supported for staging, or just a missing FR ?Of course, what I need to have is a staged environment in the same version as mine, not to a previ

Our system run on ODA-DBSYSTEM, Error seem about can not copy wallet from asm disk. 11916 31a4  03/12 18:01:12 336992 ArchiveMgr Failed to get drive information for RCId [1] and ReservationId [0].11916 2dc0  03/12 18:02:55 336992 Scheduler  Set pending cause [Failed to backup wallet files. Error: [Wallet configuration detected. Errors encountered during backup of wallet files error=[Unknown error 1627, command [cp +DATA/ORADEVDB/tde/cwallet.sso /opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/336992/WALLET_ROOT/tde/cwallet.sso] on ASM failed:out=[ASMCMD-8016: [+DATA/ORADEVDB/tde/cwallet.sso] [/opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/336992/WALLET_ROOT/tde/cwallet.sso]

Hello,to backup our vcenters in liked mode, we have a script that connect to each esxi that host the vcenter, shutdown the vcenter, perform the backup through Commvault api, then start the vcenters.there is no schedule policy on these subclients adfter migrating to plan,there is a schedule policy inside the plan.on the VMgroup (ex subclient)How can I disable the schedule to avoid this VMgroup backed up automatically by Commvault and let the script schedule the backup (ansible)  ?Thanks  

  All the cloud upload metrics are selected. Client has an SLA of 1-day defined, could that be the issue?

We normally order LTO-7 “Type M” formatted tapes. We have a partial shipment came in that is only LTO-7 formatted not ‘Type-M’ (per the label, these have L7 at the end of the label), BUT the tape properties of these tapes (as seen in Commvault) say "Type" and "Format" on the media indicates ULRIUM-V8.I want to “prove” CommVault will not have any issues with some tapes we received when it tries to write to them. Currently we now have a mix in our library of these L7 tapes and unused/half full M8 tapes, which is why I wanted to have proof by actually having CommVault pick the L7 tape and write data to it.I tried doing a “Verify” on the tape (not the drive) and CommVault has this in the job logs, which makes me think CommVault will not use these tapes as they may have already been Type-M formatted, but mislabeled with a LTO-7 label?"The verify response string is [Media in library [TPO Tape Library], slot [slot 51] does n