Self-Hosted Q&A

Hello, Anyone know how to migrate/convert SP to Plan? 

Hi all. I have a Storage policy copy where I have deactivated the copy by removing the check mark in the “active” check box, because I don’t want to use the copy any more and just want to age data out.My questions is. Now that I have deactivated the copy, will data age out, or will data only age if the copy is active?I ask because it seems that data is not aging when the storage policy is not active.  Regards-Anders 

Hi,I need to change the DNS on my three HSX nodes. Can I use the following BOL steps to change the current DNS entries ? https://documentation.commvault.com/2023e/expert/133471_adding_additional_dns_entries_for_nodes_01.html Regards 

Hi,the Download Software Job via Commserver is not working, because of missing File for LinuxError Code: [68:70] Description: Could not download the file [CVUpdates/11.0.0/BUILD80/SP32_5494260_R1191/linux-x86/CumulativeUpdatePacks/CU43/\linux-glibc2.3\Base32\libObjectOps.so.gz/d:\Commvault\ContentStore\SW\CVMedia\11.0.0\SP32_5494260_R1191\Unix\linux-x86\LooseUpdates\CU43\linux-glibc2.3\Base32\libObjectOps.so.gz]. Source: xxxxxxx, Process: DownloadSoftware  anyone else having this problem?Regards,Alex

Hello all. I’ve noticed when restoring a GPO object, a new GUID is created.Is there a way to restore with its existing GUID?

Hi,I’m currently doing MongoDB sharded cluster implementation. I manage to backup the sharded and config server, now trying to do some test restore.Is there any ways that I can simplify the process, without affecting the production server.I understand that I can do out of place restore, but I do need to prepare another set of mongodb server which currently I’m having difficulty to provide the resources.The “Restore files only” option, can I use this to test the restore to another path within the production server? Will this option shutdown the server? regards,Fauzi

Hi Team,We have facing issue in our commvault infra. While running auxillary copy job media marked as appendable its not full , after appendable is not reusableThis appendable media is not full, also tape is getting stuck inside the drive,if we can reuse this appendable tape without erase the existing data(because we data retention in 5 years) please share any solution for this issue

Hi Team,We have facing issue in our commvault infra. While running auxillary copy job media marked as appendable its not full , after appendable is not reusableThis appendable media is not full, also tape is getting stuck inside the drive,if we can reuse this appendable tape without erase the existing data(because we data retention in 5 years) please share any solution for this issue

Hello can I upgrade my Commserve directly from 11.20.40 to 11.28.83 (2022E)? I have windows 2012R2 on the CS (virtual machine) ,This is CS and MA together in one VM . Thanks!

Are you able to Aux copy directly to S3 Glacier Deep Archive (cool tier), without having write to hot tier?

Dear support,If enable Encryption (in Disk configuration - check below pic) for both primary and Secondary copy, will be also encrypted the traffic between them?The goal here is to have “full” encryption, not only for backed up data, but also in Aux copy operations. Please for your feedback,Nikos

Hello, please, I need your help, I have to set up continuous replication of a VM and I can't find the correct configuration.  

 Hey folks,A few months ago we made a major update to our cloud portal and replaced the classic dashboard with our new Cloud Command dash. The team is keen to hear what you think about the new dashboard.Answer the poll and leave a comment below!👇 Backup health report in the Cloud Command dashboard 

Hello to all,We are interesting to deploy Data Isolation / Air Gap (within a traditional Commvault environment) for a secondary site in Azure.Is there any required Commvault license for Air Gap (in traditional environment, no Commvault Cloud SaaS) Looking required configuration for the Azure Side. Best practices for Commvault configuration.Please for your feedback,Nikos

Hello, I want to create a local user with only read only access and permit the user to do hese commandsqlogin <user>qlist jobhistory -c <client> is it possible ? Thanks !

Good morning! We’re setting up a PG instance with Commvault.  We’re running on RHEL which has a default block size of 4k, but it appears PostGres uses a block size of 8k.  Should we be setting RHEL to use 8k blocks for the database mounts?  If so, can you tell me why?  Our OS folks are curious. I appreciate any guidance you might give.Thanks - Chris

Hi all,since a few days ago two servers appear in the “Missing SLA” section of the SLA report but, as far as I can see, they are regularly backed up on daily basis.These are new servers, recently integrated in our Commcell with the role of Media Agents. Any idea about why this happens? Thank youGaetano

Hello Community, Our client wants to us to trigger Oracle dataguard backups only from secondary node. I couldn’t find a setting on “Preperties” to set it. Does anyone know how to do it? Or if it’s even possible? The primary node is very loaded so they wish to run all backups from secondary. Thanks!!Zivile

Hello Commvault Community!One of the environments had a problem with backing up virtual machines in Azure.Some virtual machines return an error during backup:"91:413 Encryption status of one or more disks doesn't match the setting in ADE Extension of VM [XYZ]. [All] disks are expected to be in encrypted state.Source: CS, Process: JobManager"The problem occurred for version 11.28.100I see that there is a patch for SP30 with a similar description: Lengthy restores of Azure ADE virtual machines can fail with the error "Failed to setup encryption settings for the VM" - 6577 (11.30.53).https://documentation.commvault.com/v11/expert/files/service_pack/updates/11_30_83.htm However, I don't know if this is a fix that applies to backups, because the

When the backup is complete, the records disappear in 10 minutes in Job Controller  I want to make sure that it doesn't disappear Until I refresh it  

Hello,i configure livesync with this kb https://documentation.commvault.com/2022e/essential/106024_setting_up_commserve_livesync_for_existing_commserve_server.htmlwhen i try to enable the livesync I get an error:CommServe LiveSync package is not installed. Install the CommServe LiveSync package and try again.on the commcel console “control panel”  the “enable commserve live sync” is enable.when i try to do a test i get an error that the feature is disable.

Hi Team, have a next trouble via update 11.28.24-34 > As per the updateInfo.log file on commserve:\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.29272  34532  11/27 12:42:51 ###      Retry file operation after 15 seconds29272  34532  11/27 12:43:06 ###      Movefile attempt [8] failed with error code [5]29272  34532  11/27 12:43:06 ###      Failed to copy file C:\Program Files\Commvault\ContentStore\jre\lib\modules to C:\Program Files\Commvault\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.29272  34532  11/27 12:43:06 ###      Retry file operation after 15 seconds29272  34532  11/27 12:43:21 ###      Movefile attempt [9] failed with error code [5]29272  34532  11/27 12:43:21 ###      Failed to copy file C:\Program Files\Commvault\ContentStore\jre\lib\modules to C:\Program Files\Commvault\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\

  HelloPlease help, I am trying to integrate an Oracle server that has a "Red hat" OS and I get the following error.It may be something very easy but please if someone can answer, I will be grateful.

I am working on some performance issues with my backups.Looking at the media agents during the backups, looking a the media/proxy agents I am seeing what I think is high latency on the loopback adaptor.   in the screen shot below you can see in in Windows resource monitor the latency for vsbkp, cvd and other processes are around 30ms.   The loopback adaptor is internal to the server, never touching a ethernet switch or wire, so I would think it should be much lower right?I am wondering what type of latency other folks are seeing on their media agent and or proxy agents during backups?Thank you ahead of time!  

Hi ,  we have aux copy to tapes which is our 3rd copy , and we can see big data app job being copied to it frequently , how can we exclude it