Self-Hosted Q&A

We are excited to announce a new Hub experience coming to Metallic at the end of the month! Based on your feedback, we are introducing upgrades that simplify navigation, interactions, and overall usability. These enhancements elevate the way user manage their services, access important resources, and gain quick insight into performance – resulting in a more cohesive experience across the broader portfolio of Commvault offerings. For more information on these upcoming enhancements, check out our blog for additional details: https://metallic.io/pre-launch/metallic-hub-new-and-improved-experience

I have created some new reports and I found out that you can add cvdate to the end of the file name and it adds the date time, wish it only added date but that is fine.  What I want to know, can Commvault created a current dated directory to put this in?  Right now It goes to a base folder and I have to go create the dated folders.  We need this for Audit purposes and just trying to streamline it even more so I can be out and not have to deal with doing a bunch of folders when I get back from vacation.  Maybe I have to use a 3rd party way, but hoping Commvault can do it.

I've recently started seeing the "too many concurrent connections" message, which I don't think I’ve seen before.. It seems to have begun popping up in the last couple of weeks. Has anyone else noticed this? Are there any known changes or new restrictions from Microsoft's side?I have 5 azure apps and 10 streams on most of my Exchange backups.Edit: Could it be because we provide the Exchange backup service to so many customers, that the MS365 service is noticing many connections from us, across tenants?

We just noticed MR68 was pulled back and we are running this version and we think based on our monitoring stats that we are impacted. I would have expected a more pro-active solution towards customers. I'm also curious what customers can do who think they are being impacted now as MR68 was the latest maintenance release that is publicly available.      

Dear friends,I need your valuable assistance with a technical matter. I have a Plan associated with a Storage Policy, which includes a primary copy to disk. Within this policy, there are various jobs with different dates, some related to virtual machines, and others to SQL Server databases.My goal is to create a secondary copy exclusively for the SQL Server jobs and restrict it to specific recent dates. However, when attempting to run this secondary copy for the desired date range, the initiated job doesn't seem to capture any data, and it does not appear in the list of jobs to copy.I have attached images in the order of how I perform the procedure. If any of you can provide guidance or assistance on this matter, I would greatly appreciate it.😊✌🏻 I have successfully executed this process for both Oracle databases and file systems. However, I have encountered a specific issue when attempting to apply it to SQL Server. 1 2 3 4 (In this image as you can see I don't get any SQL Server FU

Hi, I have a three node HSX Reference Architecture stack.On one of the nodes the network card has failed. On this card one port is connected to the Production LAN and the other to the Storage. The node has two network cards configured so my node is still up. I have ordered a new network card but my question is, do I need to do anything after I replace it or will it just be added back to the Bonds ? Thanks 

Hello friends,Trying to install first time media agent on active directory server ( newly promoted additional domain controller 2019 server ) .In the credentials section, providing domainname\<domainadmin> and the password  and also tried domainname\<administrator> and password but the installation fails with the message.“Failed to install File System Core Package, the credentials entered may not have permission to use WMI on remote machine. Please check WMI configuration and user credentials.while I installed the agent easily for another windows server 2019 joined to domain by using local credentials of the server.”Where am I going wrong. tried even using .\administrator and the password but it makes reason to fail as the server once promoted to domain controller will no longer hold local admin.Any help will be appreciated.

is there a way i could run a report to find out how much space a full monthly or yearly backup is taking up in  terms of storage space requirements. 

Hi All,I have read all the threads about to check DDB version V4 r V5, but there is no exact answer for checking the DDB version precisely. The threads are old 1 year or more, in the mean time is there any way to view the DDB version V4 or V5 anywhere?i ran the ConvertDDBToV5 workflow but i it says there is nothing to upgrade.Also verifed Dedup properties, the garbage collection option is greyed out.Hence, i would like to know whether my DDB is updated to V5 and why the garbage collection option is greyed out?Thank you in advance

Hi All, short question regardin the point Bandwidth Throttling for a Storage Policy Copy Setting Network Bandwidth Throttling for a Storage Policy Copy (commvault.com) I want to undersatnd what happend when an auxcopy job starts.  So in normal case without throttelling we reach 500MB/s during auxcopy between 2 DCs over wan. When the auxcopy job starts we see in the firewall the traffic grows up until the wan connection is done.  So when i now throttel the auxcopy to 200MB/s per second we the a lot of peaks in the firewall when the auxcopy job is started. Than it goes down.  My question is: When the auxcopy job starts all streams nad the most getted performance is allocated and that the function with the throttel on sp ract and the speed will be limited ?  

Hi Team,Could you please share the steps of how to configure the Oracle RAC database backup configuration in CommvaultCurrently we are using the commserver version is :11.28.24  

I want SQL query to fetch all the virtual machines in the environment which has Virtual Server agent in it, i..e VSA clients. Is there a documentation wherein i can get simPackageId for all different agents. 

Shutting down CI controller [Controller initialization failed.], dose not have webserver as well as index Gateway installed

Hi, Im trying to filter out the file extension .enc from our file anomaly alerts.  Can you point me to how to do this?

Hi, Can we run content indexing/analyzer while doing an aux copy from tape to cloud OR if we can restore indices from tape media to local disk and gain access to file level analytics reports ?Well, i’m looking to move all tape data from on-prem (tape) aux-copy to S3 deep glacier archival for long term storage. Before moving the data, I need to get file level details so incase if we need to restore we have the details. (I would like to go direct to glacier due to the chunk size being larger and not stage it to on-prem or normal s3 bucket.) Another method/suggestion to index information post aux copy or reading from tape would be good to know.Thanks !

I’m a fan of the Console but I’m told it is no longer going to be supported. I’ve been instructed that I need to stop using the Console in favor of Command Center. Just a couple questions about that though.Do I need to recreate my configuration as Plans on the interface? I’m finding that my Console jobs are running, and I can manage the job, but I don’t seem to be able to make changes to things like policies.If I do setup plans and get everything going in the Command Center, will that override the Console settings? Do I need to do anything in the Console other than to stop using it?I’m also open to any suggestions, tips, etc. that you can provide.

Hello,I couldn’t find how to Triger a backup job once different subclint finishes I want the Triger for the start of the job will be the completion of a different backup (of a different subclient)Is it possible? Best regards,

Hi,Currently this is the only 2 options available for Agent types in our Restore job history.Seems there’s no option to select other agents unless you use the Java GUI built in reports. 

Hello,We are running into the issue with Office365 restore jobs when we refreshed the Media agent few weeks ago. All restore jobs would still need the old MA content Lib alive, which is we do not want it . So what ‘s the best way to move these Content to the new MA ?ThanksKent Old MA Lib New MA Lib 

Hi Vaulters, Regarding SAP HANA, we’ve got two sites, first one being replicating its SAP HANA to the second (using HANA replication). With commvault, how can we manage this type of scenario ? Do we only need to back up data in the first site, or do we need to implement another MA on the second site to back up the replicated data also ? It's more of a design concern. Any provided suggestion would be appreciated. Regards.

Hello, What are the coin and procs to enable JMSynthFullJobHighWaterMark. I know that standaard are 50 jobs  but we are using index V2 with more then 500 vm's. What are the recomended settings for synthetic full to not blast the MA.  We are currently running 4 Ma's

I received an incremental backup after a full backup, but the date of the file change was 1972. The file does not change, but it is being backed up incrementally.How should we solve it?

Hello  In Commvault, the available snap engines for HPE include HPE 3PAR, HPE EVA clone, and snap. HPE MSA is not listed among these supported engines. so question arises: Does the Commvault HPE IntelliSnap engine provide support for HPE MSA? if yes, which one need to select? thanks

Due to the lovely time of the year (which is all the time) we have auditors wanting to know every nook and cranny of Commvault. The current ones are wanting to know the full list of each specific process and Services that Commvault would be using on the client and media agent. I found this document <Click Here> inside the documentation which displays certain services and processes, but still missing a few like BlrSvc and CIMgrS. I just need to compile the name, if its a Commvault or OS process or service, and a brief description of what they do.  Is there something like that somewhere? 

Hi,We have a Domino 12.0.2FP1 server, what has succeed daily Notes database backups (Incremental, Full), but transactional backups failed with error: [CreateIndex index processing failed - no index archive files.]::Client [OST0VWMA02] Application [CreateIndex] Message Id [234881129] Error code [14:105]Our Commvault version is 11.28.56The Client and MA have enough free space on disks, MA was restarted. Transaction log backup running for seven hours, error messages are repeated. Uploaded logs are from a short trying, what was killed. But error messages can be seen.Most interesting part of the JobManager.log for me is: “ArchiveMgr Failed to get valid archive file.” and “Set pending cause [CreateIndex index processing failed - no index archive files.]”Can it be any Domino Server issue? Because it is an upgraded Domino server.We have an another Domino 12.0.2FP1 server, where tran log backups has no any issue.Does have anybody any idea?Thanks in advance.