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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,366 Topics
  • 22,759 Replies
5366 Topics
G
Byte
GlennoByte
asked in Self-Hosted Q&A
Commvault LiveSync split brain over network failure?

What are the implications of running LiveSync across 2 sites each with a CommServe and automatic failover set to occur? In the case of a Primary CommServe failure I see no issue and expect the monitoring nodes (both sites) to trigger transfer of the primary function to the CommServe at the other site. However… What if site A becomes isolated from site B with a network failure between both sites? I expect the Primary Commserve continue to run its site but will the CommServe in site B become active at site B as well with the monitoring nodes there losing connection with the CommsServe at site A? Will this result in a “Split Brain” condition across both sites??? If so, what happens on network reconnection???

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L
Vaulter
PedroRocha
Byte
PedroRochaByte
asked in Self-Hosted Q&A
VMware VSA Backups not honouring Max Data Readers

Hello! VM group has data readers set to 6. But during a backup it reached a lot more. Does any one ever seen this? Regards, Pedro

1044
PedroRocha
Byte
J
Bit
JaspreetBit
asked in Self-Hosted Q&A
IntelliSnap - Aux Copy partially completed or with errors

Hello, I have a storage policy which has different types of sub-clients associated with it as shown below. Majority of vCenter SubClients have single datastore as its content and some have VMs as its content. All the datastore are on NetApp storage volumes and we have IntelliSnap integration. Storage Policy has following copies: Backup Copy is disabled so no jobs are going to Primary (Classic) copy and neither any jobs are queued for backup. Some of the associated subclients are perfect for aux copy to B4 in terms of availablility of snapshots, jobs, snapmirror relationships but few of the subclients have issues like primary snapshots beyond retention, some snapshots deleted from storage or issue with snapmirror. Now the AUX Copy is not completing, it completes with errors. No issues reported in AuxCopyMgr.log. Should the subclients which are perfect for Aux copy complete or it needs all the subclients in the storage policy to be ready for Aux Copy to complete? For me, it should at lea

1101
M
Vaulter
S
Byte
ShaneHicksByte
asked in Self-Hosted Q&A
Only backup Linux servers with Linux Media agents

Good day everyone, I do have a pending ticket with this issue but wanted to see if anyone faced this here. I have several Linux RHEL (5&6) boxes that we are migrating from another backup tool to Commvault. We have some strange issue where the OS type does not show up properly in the commcell and I can only back them up with another Linux media agent. If we use a Windows media agent, we get a lot of errors about decrypting and SDT errors in the logs.

861
S
Vaulter
Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A
SharePoint online - JobResults "Export" folder fills up drive

Dear community, Can anyone help me why this folder “Export” (inside Local JobResults in MA) is fills up ? Probably is about SharePoint online, but why consumes so many space?SharePoint online \configuration is 4-5 months ago with few sites. And most important question, is it safe to delete it? Thank you in advance!

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S
Vaulter
G
Bit
GregoryBit
asked in Self-Hosted Q&A
change Web GUI to english

WHo change Web GUI to english i used the version commvault Hitachi 11.30.43

811
Jos Meijer
Commvault Certified Expert
T
Byte
tigger2Byte
asked in Self-Hosted Q&A
Is duduplicated data associated with a backupset?

I’m wanting to manually “clone” subclients from 1 backupset to another (on a different client). I’m wondering if this will affect the data on storage. I’m planning on making all the new subclient settings as identical as I can to the old ones (using same storage policies, backing up the same data, subclient name is the same, etc). Basically: I don’t want to blow up all my remaining DDB or storage space by having commvault think “this is new data” at the DDB or storage level, as its “the same data” just now being backed up from a different client. Or, I guess, blowing something else up like index cache space.

474
T
Byte
T
Byte
thomas.SByte
asked in Self-Hosted Q&A
Commvault Upgrade failed (DatabaseUpgrade.exe - Entry Point Not Found)

Hello, we tried today to upgrade our Commvault environment from version 11.24.43 to 11.28.6. After the pre-check the installation aborts with the message "Entry Point Not Found". I have uploaded screenshots. Does anyone know how we can solve this problem ?In the logs you can find the following. DatabaseUpgrade.log:1876 2fac 07/04 13:09:17 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.1876 2fac 07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]1876 2fac 07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL1876 2fac 07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32

17395
Nikos.Kyrm
Byte
No special characters
Byte
No special charactersByte
asked in Self-Hosted Q&A
VMware restore guest files, selecting Download, how long are the zipped files available?

When a customer selects “Download” when restoring guest files from a VMware backup, the data is restored to a folder on our CS. The download will then proceed within the customer’s browser. How long are the data available in “\Commvault\ContentStore\iDataAgent\JobResults\DM2CacheDir” ?

1092
No special characters
Byte
C
Bit
cmayerBit
asked in Self-Hosted Q&A
Importing content into the ContentStore Mailbox from previous jobs??

Legal wants me to move only part of our old Exchange Compliance Archiver client generated compliance archive over to the new Exchange Mailbox (ContentStore Mailbox) solution. Is it possible to repick the jobs I need, and send them through the new Exchange Mailbox client to add them to the content index? If not, is the best solution to just export the content the want to bring over and add it to the SMTP journaling ContentStore mailbox? Thanks,Collin

381
O
Vaulter
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brucquat
asked in Self-Hosted Q&A
Restoring DB of same SQL Server client but from two different Commserve

Hi, We have a Client “SQLVM1” running SQL Agent 11.20 on Commserve1. We are setting up Commserve2 running v11.30. We will uninstall the SQL Agent 11.20 on SQLVM1 and then install the new SQL Agent version on “SQLVM1” from Commserve2. Question: How to restore SQL data backed-up on Commserve1 when SQLVM1 will be migrated to Commserve2? Commserve1 is also Media Agent and contains the disk library. Of course, Commserve1 is available until expiration of the retention. Thanks

334
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L
Byte
LahariByte
asked in Self-Hosted Q&A
Data Ingest on Cloud storage from Commvault

Hi Team, Could you please help us with below queries for Data ingest in Commvault: Is custom meta data written to cloud storage, is there a process to do so? How to find out about below Data Stats Average data size Variance? File types Are objects ever updated? Are deltas used? Various levels of DPL and impact to storage used?

871
C
Vaulter
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
How to configure OneDrive backups to automatically pick up all users

Hello everyone, I’ve created a new OneDrive backup using the Command Center and have been manually adding users for the past few weeks. I’d like to configure it to back up all users automatically but the documentation doesn’t match the user interface. For example these directions don’t match what I see in portal.azure.com: https://documentation.commvault.com/2022e/essential/150329_adding_onedrive_license_enabled_users_using_microsoft_dynamics_azure_ad_group.html And these directions don’t match the Command Center interface: https://documentation.commvault.com/2022e/essential/135989_adding_all_users_to_onedrive_for_business_app.html I opened ticket 230605-558 and suggested maybe I could have an online session since the documentation is incorrect but was told that’s not an option and that I’d have to engage professional services. Does anyone have some recommendations on how to get this set up? Ken

3832
Ken_H
Byte
P
Byte
Paul HutchingsByte
asked in Self-Hosted Q&A
NAS/Network Share Client for CIFS Shares

I have some CIFS Shares on a NAS that I want to backup and I currently do this by using a subclient on a Windows File iDA that simply connects to the UNC path. I’m replacing the box that the existing subclient sits on so I need to re-create it and I have two options. Same as before but use a new File iDA. Add a NAS/Network Share client and use the new Windows File iDA as a data access node. The end result is my UNC path is backed up so I’m not entirely clear what the difference is between the two methods and why I might choose one over the other?

3599
T
Byte
Aplynx
Vaulter
AplynxVaulter
posted in Self-Hosted Q&A
Proactive Support - Unexpected SQL TempDB Database and Log growth

After 12th of June 2021, you may encounter a situation on your Commserve whereby the SQL TempDB (tempdb.mdf) and Log (templog.ldf) are increasing in size unexpectedly. This may continue until the volume on the Commserve holding these files becomes full, which can lead to performance issues on the Commserve and observed in the Commcell console. Commvault released a reporting enhancement on the 11th June 2021 that has inadvertently caused tempdb/templog file growth. This enhancement has since been fixed however your environment may still be showing high space cosumption from the tempdb and templog files. If you are witnessing this behaviour and have low disk space on the drive hosting these SQL database files, please carry out the following on the Commserve server: 1. Disable All Activity in the Console Activity Control (commvault.com) (Right click Commserve > Properties > Activity Control > Uncheck "Enable All Job Activity" > Set "Enable after a Delay" for 30 minutes) 2. Suspend all job

32509
Nikos.Kyrm
Byte
T
Byte
tigger2Byte
asked in Self-Hosted Q&A
"Migrating" a large filesystem subclient to another new client.

Background: I have a few Windows clients that are performing a lot of backups via subclients. Most of these are UNC paths, and some that are pointing to large file shares (some are 10-50 TB each). We need to “migrate” from the clients being on 2012 Windows OS to 2019 Windows OS, and “just upgrading the OS” isn’t an option we have to stand up new 2019 servers and retire the old 2012 ones. The storage policies for these subclients are tied to DDB’s for primary copies, and secondary/aux copies. For each subclient on the old clients we want to retire: I want to just “deschedule” the old subclient, then make a brand new “identical” one with the same name and “path its backing up” on the new client (with all the same storage policies, filters, etc.). Maybe take advantage of any “new” default settings on the subclient. I will run a synthetic full at some point on this to make the last backup a ‘full’ to clean up storage. I have read up a little on NDMP and other types of backups for these (an

2273
T
Byte
T
Byte
tsmtmillerByte
asked in Self-Hosted Q&A
Auxiliary Copy Fallen Behind Alert Backup Copy Stopped Working

Hello, we have a 3 part storage policy that snaps, copys to vault then once a month a backup copy runs. The backup copy has stopped working now for the past 3 months. The jobs are stuck on “To be Copied”. When I manually run a backup copy, it tells me no data needs to be copied. The jobs in the primary and vault work fine. The tape drive has available tapes. I dont see any obvious error or connection issue. Do you know which log in the Send Logs zip I can look at to help troubleshoot this issue?

4224
T
Byte
Matthew M. Magbee
Byte
Matthew M. MagbeeSocial Yottabyte
asked in Self-Hosted Q&A
Domain/Forest recovery- has anyone actually used this?

There are AD plans available in commvaut- but that only backs up the objects. The only way to get the full backup is a system state- which is not included in an AD backup. There is also a test workflow within the command center that will test the forest recovery. My questions is - has anyone had to actually do a domain restore? Im not talking Bob’s account that was deleted, but an actual domain controller restore and domain restoration. I would love to hear about it.

6443
Jos Meijer
Commvault Certified Expert
M
Byte
Mike GaleByte
asked in Self-Hosted Q&A
AWS RDS Aurora postgres DB exports - Partial Restore

Hi I’m pretty sure that last year when I briefly investigated this I was able to “partial” restore from export backups for RDS Aurora Postgres - I restored a TABLE ONLY. Now it seems I can only restore the entire database - has this functionality been removed? This is pretty critical to our use-case for using CommVault. Any help? Mike

36110
Meera
Vaulter
R
Byte
RafaelcttByte
asked in Self-Hosted Q&A
Commvault on RedHat 8.2 not working

Hi, could you help me please?I'm installing Commvault version 11.30 on Linux RedHat 8.2. The installation was successful, but when I log in, I get the following error message below. Error [0x80070306:{CCvNetwork::SendXDRMessageInternal(5343)} + {CCvNetwork::SendXDRMessagePrivate(5098)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Message (0x34000220/APPMGR_HANDLE_XML_REQ) is not allowed from client (commvaultrhel/commvaultrhel.mycompany.com/SockIP(/opt/commvault/Base/Sockets/AppManager network access)/205.17.211.103:AppManager network access/0/0(AppManager network access) AppMgrSvc(136786:b980c700)) authenticated with built-in certificates.}] re-sending request to server.

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R
Byte
A
Bit
Alex ZettBit
asked in Self-Hosted Q&A
Commvault Linux package creation automation

Hi Folks, we need to create quite a lot of custom packages (rpm) for linux clients on a regular basis (SAP-Oracle, SAP-Hana, Linux-fs, and so on.) We are currently doing this via ./cvpkgadd and then clicking through a lot of pages until the custom package is finished at the end. is there a way to automate this process via some command line where all necessary options (most of them can be left at the default value) are provided (which packages to include, to which commserve to connect to, ...)? Thanks for any ideas on this :)

4261
G
Vaulter
B
Byte
BloopaByte
asked in Self-Hosted Q&A
What does mean the red icon ?

Hello, What does mean the red icon under the Primary copy for an aws Storage policy ? Thanks!

17215
T
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C
Byte
Celine
asked in Self-Hosted Q&A
Upgrading Commvault

Good morning,I want to perform a Commvault upgrade in our infrastructure. We are currently on version 11.20 and I want to install the version 11.28Currently, the commserve and the SQL Server and the Media Agents are in version 12.Can we perform the upgrade directly on the current servers?Should we upgrade the SQL Server version from version 12 to version 16 on the Commserver which is in Windows 12 version?What is the best way to schedule our update?Thanks in advance.Best regards

741
Onno van den Berg
Commvault Certified Expert
S
Byte
SSPByte
asked in Self-Hosted Q&A
Does Commvault Support Open VMS 8.3 and 8.4?

We are having Open VM System which are running critical application and we don’t see any detailed information about the backup protection method for Open VM System. We are having 2 different types of hardware for this VM system. ALPHA Server ES80 Model BL860 The OS versions are Open VMS8.3 and 8.4 respectively. Currently we are taking the backups using agent based backup for these machine through the networker and customer is query on how the Commvault will protect these systems.

921
Onno van den Berg
Commvault Certified Expert
D
Byte
drPhilByte
asked in Self-Hosted Q&A
Oracle RMAN backup: CreateOraObject20: Job[xxx] thread[yyyy]: Setup Pipeline failed, ORA-19506, ORA-27028, ORA-19511

Dear Commvault and Oracle gurus, have you ever experienced the following error regarding Oracle database backup in Commvault? DB error RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of backup command on ch1 channel at 06/01/2023 11:01:14ORA-19506: failed to create sequential file, name="4611555_GAHEP_uy1cq7en_40444_1_1", parms=""ORA-27028: skgfqcre: sbtbackup returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text: CreateOraObject20: Job[1701111] thread[20791]: Setup Pipeline failed.RMAN> Recovery Manager complete.] Do you have any idea for troubleshooting?

23742
D
Byte
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