Self-Hosted Q&A

Good day all I have a customer who is using Xtrabackup as the option to backup/recover MySQL DB’s. The source version is V8.0.29-21 and he’s restoring to a client with V8.0.33-25.In the restore process, we see an error that says that ‘there is nothing to restore - subclient(s) not backed up.The subclient is backed up, so was wondering if this is due to the different versions of MySQL in the job configuration?

Hi!In Subclient properties → Log Backup →  options: "Archive Delete" ,"Archive Delete All" are unchecked but in Oracle Backup Log I have:(archivelog like ‘…….’ delete input)In Schedules →  Advanced Backup Options → Delete archive Logs tab - Delete Archive Log option is also unchecked Where can i disable this option? RMAN version 19.17.0.0.0CV version 11.28.70

i am trying to create package for laptop by following the below link but am not able to find the option  Go to the Cloud Services website. On the top of the page, click menu > PACKAGE CREATOR. The Package configuration page appears. https://documentation.commvault.com/2022e/essential/86810_creating_end_user_laptop_package.html

HiWe have endpoint backup around 300 clients, backup is working over the LAN if user in office and  notebook connected to office LAN, but when user is outside of office and notebook connected on internet backup is not working. We want to configured endpoint user backup over internet as well, are are requirements and configuration  Thanks  

Hey guys,The client is asking me for the last clients inserted in the last 90 days in the backup policy, do we have any reports with this configuration in the commvault?Note: He informed if possible to have the creation data and data from the last backup in the report

i have imported the configuration audit report and ran its not working , my user is a master user and data collection is enabled and that the Audit option is selected for Private Metrics Reporting  

Hello Team,We have recently configured Exchange and File level backup using block-level option.Our clarification that the indexing information (disk space) will keep on Media agent or client side.I hope the first backup will use full indexing and next backup will use only meta data of indexing, Is it correct? Is it File-level block will reduce scanning of backup time window?Is it good to enable block-level for exchange granular level recovery or any other option will use it? One more clarification that where will change the Exchange rights access account on CommCell coonsole in client level. While agent installation we have used minimum level rights account. For backup & restore will use respective Exchange permission account. Please advise.

I am going going through a security audit and I have been asked to participate in documenting a threat model for the Commvault deployment. I need some help documenting the  order of events when a backup is initiated  and which entity is initiator and responder in the process.  I am having trouble finding this in the documentation. Hoping someone can point me to the documents, or has insight into the sequence of events in a backup.I need to document Agent based and VSA  snapshots  Thanks   

all my back up jobs are failed and load showing DDB 100% we had some space issue on the DDB drive which is fixed , after that we are facing issue, also we started aux copy to metallic   

Hi, I’m implementing commvault on Azure VM, but I concern about commvault license on cloud.Can I use commvault normal on-premises license or it’s forbidden?Or should I use commvault license from Azure marketplace?https://azuremarketplace.microsoft.com/en/marketplace/apps/commvault.commvault_complete_backup_recovery?tab=PlansAndPriceIf I must use Azure marketplace license, Can I buy it by virtual operating instance or it supports only per TB ? Thanks.

We see errors like below. Current solution from Commvault support is to limit the number of parallel tasks.30858 5816 08/09 07:07:48 24447881 [cvd] CloseFile() -xxxxxx-eu-central-1/GX4JNW_06.08.2020_05.24/CV_MAGNETIC/V_4706210/CHUNK_339211994, mode = WRITE, error = Please reduce your request rate. I also contacted AWS support and the answer was very detailed and explained how to improve the situation on software side, As you may already know, S3 has the capability to automatically scale its capacity as request rates increase for each prefix. In most scenarios, your application can potentially achieve up to 3,500 PUT/COPY/POST/DELETE requests per second per prefix. Due to this, there are no adjustments that can be made to your requests. However, to fully utilize S3's automatic capacity expansion, your workload should consistently process 3,500 or more requests per second, rather than occasional bursts of 3,5

As far as I remember the Back-end Size for Disk Storage table below there was the expression disk instead of location. Any concept changes?  URL:https://documentation.commvault.com/2022e/expert/111985_hardware_specifications_for_deduplication_mode.htmlAnyway, why would we need two locations instead of one? To expand managed capacity? In the same Storage Pool? Let's imagine a storage pool with 4 nodes. Here storage pool and grid are synonyms. Right? So, each node with two disks of 2 TB SSD Class Disk/PCIe IO Cards? This two-disk (two-locations) configuration appears to suit the "Cross-site Replication Sample Configuration" s

Good day Community,I have a customer with an All-in-one server CommServe/MediaAgent. We want to split the MediaAgent in a second instance (Instance002). But the MediaAgent is also used to index Exchange Online backups. It therefore has the IndexStore component installed and has existing indexes.Is there a procedure to migrate the MediaAgent AND IndexStore component? Probably a hardware refresh procedure for the IndexStore.Thanks in advance for you help.

Greetings all,I’m the DBA and not the commvault admin.  We have access to view our backup logs across the board with zero issues, but we are getting a permission denied when trying to view logs from our restore operations.  We absolutely need the latter.  Our commvault admins aren’t sure where to check.What permission might we be missing and where to check?Thanks! - Chris

we are having issue with our backups with the cluster config while running the backup on the client gettig below errorthe jobs kept on going to pending state when we tried to run one of the node we got below error , we have checked the telnet connection from cleint to MA 8403 and its working  

Most of the Commvault implementations we perform are making use of ‘Network Gateways’ / ‘Proxies’.To make it my life a bit easier, I’m using the ‘Network Gateway Appliance’ which can be downloaded on cloud.commvault.com. (https://cloud.commvault.com/webconsole/softwarestore/#!/130/704/19138).I noticed the latest version is still 11.20; which can still be upgraded. But the appliance is also CentOS7 based which is giving me more and more hassle.… as it’s approaching EOL.Are there any plans to renew the appliance ? Perhaps based on an Oracle Linux edition (such as the FREL appliance) ?I’m aware that the gateway / proxy is just a component and that I can install virtually any OS to function as a proxy. Just that it was nice having an officially supported OVA template ready to deploy ?I believe I should be able to us

Good Day Community, An auditing company is requesting the system generated user listings for Commvault from Jan 1st, 2023 – July 31st 2023, showing the following parameters:  o    user IDo    user status (active/disabled)o    user creation dateo    user disabled dateo    access roles/groupso    last login date.   Is there a report I can run that would give that information?If not, I’d like to create a custom report from the WebConsole, but what would be the table/view with the required information?Many thanks in advance.

Good morning,We’re using rman/cron to back up our Oracle instances to commvault; we patched from 19.19 to 19.20 this weekend, and I noticed entries in events indicating a mismatch.  How can I resolve this?Severity: MajorProgram: CIDBControlAgentEvent code: 18:6Description: Oracle home is not correct. Thanks!

Hi All, I have a large number of AWS S3 Buckets to protect however I have noticed that I am not able to create or use Auto scaling access nodes. Even HA for the access nodes is not an option as you can only select a single node in the config. you cannot select a group. How would I get HA for these access nodes apart from actually creating a OS Cluster to ensure HA? i can see as per Auto-Scaling for Amazon EC2 Access Nodes (commvault.com) that Auto-scaling is not currently supported for Amazon RDS, Redshift, DynamoDB, DocumentDB, EFS, FSx, or S3 backup. how do we ensure HA at a minimum?

Good evening,I am creating an automation (in PowerShell) which adds VM to subclient. I use Add-CVVirtualMachine command, and it works pretty well, however I am not able to catch any (unseccesfull) outputs.Example:$aaa = Add-CVVirtualMachine -ClientName $VCenter -SubclientName $Subclient -EntityType VM -Entity $VMName in case of errors $aaa is just null, despite on “INFO” showing: INFO: Get-CVVirtualMachine: virtual machine not found having name [xxxxx]INFO: PrepareContentBodyJson: virtual machine GUID not found for entity [xxxxx]INFO: Add-CVVirtualMachine: entity not found for add/remove virtual machine request Thanks

Hi,We have PostgreSQL server (Linux on VM) with DB ~7TB in size. We would like to have only full (or better  full+ inc combination) backup done once per day to be able to restore whole DB only to time of backup.That environment is probably to huge for streaming backup (dump or FS), so we would like to use block-level-backup.BLB requires WAL logging enabled and during snap backup additional log backup job is running automatically.It looks like snap backup is consistent because it quiesce DB and put into backup mode, make snap and run DB further. So it looks like in that case logs are not required during restore.We don’t want run log backup because that DB generates ~0,5TB  logs every hour and, if WAL enabled we need to run additional log backups hourly to delete logs from WAL directory (it takes about 40 minutes every hour). Additionally it requires a lot of space on LOG disklibrary,Is there any way to run PostgreSQL BLB FSBased backups witho

Hi All, Getting below error when running backup for Sybase database.               Error Code: [71:30]Description: Error while running a command on Sybase server :[Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory. Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory. Could not establish communication with Backup Server 'SYB_BACKUP'. Please make sure that there is an entry in Sysservers for this server, and that the correct server is running. DUMP DATABASE XP1 FULL is unable to clear the list of changed database pages. Future incremental dumps will be unnecessarily large until the next successful full DUMP DATABASE. ]

Hello,Does anyone know how to solve this? All other VM backups are working fine except for 1 VM running on  Linux.VMware Backup Completes with Error: "Unable to quiesce guest file system during snapshot creation" thanks in advanceMarcel   

 Good morning,does anyone know if it is possible to list the properties (retentions) of the defined storage policy from the command line?RegardsDorothy

Hi All,Our organization is focusing on AI OPS as there next strategic move for better service delivery. We are currently evaluating the offerings from the different OEMs.Can someone shed some light in Commvault’s standpoint in the AI-ops implementation? How can we bring in AI in the current landscape which can help in improving the delivery of service? What are the service offerings and licenses involved (if any)?Regards, Kunwar Shashwat