Self-Hosted Q&A

Hi Team,I am getting below error when try to configure the linux fs backup:Error Code: [68:574]Description: Required media version [11.28] with transaction Id [4489590] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.I don’t see a software cache or folder anywhere? TBH I don’t know what the error message wants to exactly convey so I can look for the requirement.  

Hey,I have a problem with COMMvault replication getting the error :8164  f60   08/14 17:38:50 1345104 VSRstWorkerIdxBrowseClientResp::IsInputValid() - Unexpected browse response type [3-Error] received8164  f60   08/14 17:38:50 1345104 VSRstWorkerIdxBrowseClientResp::IsInputValid() - Received browse error [1-GENERICERROR] [Could not perform the operation as [Log restore failed for Job 1345052]. Please check Index Server log for more details.]8164  f60   08/14 17:38:50 1345104 VSRstWorkerIdxBrowseClientResp::_processResp() - Invalid input received.8164  f60   08/14 17:38:50 1345104 IDXBROWSECL Callback failed while processing browse error8164  f60   08/14 17:38:50 1345104 VSRstWorker::PerformBrowse() - Failed to browse VM Data, -18164  6a8   08/14 17:38:51 1345104 VSRstWorkerIdxBrowseClientResp::IsInputValid() - Unexpected browse response type [3-Error] received8164  6a8   08/14 17:38:51 1345104 VSRstWorkerIdxBrowseClientResp::IsInput

Hello everyone, after migrate to new web media agent, i want change all link stubs in users mails to the new one, what is better way to do this safely? Thanks

Hello all, is there a possibility to hide certain options in the Company view for the customers ? I would like to set this up so that the customers really only see the options that they should also use.  RegardsThomas

is there a way to have two web hook destinations, for an alert definitions.   As we have a active stand by monitoring solution.

Hi All,Hope All Are are doing well !! I have configured a Azure file share backup from GUI with storage account (file.core.windows.net)and access key , configuration is successful and we are able to see the all folder from storage account from the content  but issue here is we are unable to see the files from the folder, those file share protocol is NFS and the cloud apps package is installed on MA which acts as a access node for the Azure File share backup when i run the backup it fails with no content to backup. but file are available from the folder. i have run an cloud test tool from the client were file share is mounted it shows below error. PFA of error.i have raised a MS case for this from there side MS engineer coudnt found any error log.and i raised commvault case CV engineer is saying it a curl error solved by MS engineer.now both the engineer are landed with no clue for this error.could you please some help me to fix

Hi All,My oracle DB Size is 40TB and scheduled as:Full: Sunday -4PMInc: Daily -4PM1) Now, I am facing an issue for run full backup because is take more 24Hours to complete the job.     -What impact on DB or machine itself if Full Job overlap with Incremental ?     -Its is ok for both job ( Full and Incremental) run overlap ?2) Now, full backup already take 25 hrs for complete the job, what estimation time for restore job         complete? Any rule or formula to calculate time?Hope any suggestion from experience person.

how can we open the installation files , our security team want to scan and check these folder and files these zip files are not able to open , any idea  

is there any option to remove or disable developer tool or workflow ffrom command center  and permssion required to create or edit a workflow   

Hello,I am in the process of migrating to a new disk library. For all the Storage Policies I have created new corresponding copies for each site.The current Primary (1) and Synchronous (2) copies have a 30 day basic and 90 day full weekly retention configured.I now created 2 new copies but since I am writing to WORM storage I have configured the retention for both the new copies with 90 day basic retention. My issue is that not all the jobs are being copied. Only the first 4.The rest of the jobs have a status of “To be Copied & Disabled”. What does this mean?How can I get them automatically copied?Should I select the option “Pick for Copy” on all the required jobs? Thanks.Ignes  

Hello Team,Our environment we are using two Commserve active/standby with livesync feature. The commserve using DNS floating option for common name.The clients are showing Commserve or Gateway hostname is active node instead of common Commserve name.While performing failover to another commserve will get another active host name.Is it will change manually in all the clients or any options to modify. Please advise. 

Customer is trying to do cleanup and is looking for a report that will identify all clients in a Commcell that have no backup history so they can delete them.  Anyone know of such a report that already does this?

Sysadmin is running Commvault SQL Agent backups, DBA is running SQL Native Copy-only backups.Will this cause LSN issues?

Hi Team,I have configured MongoDB backup and successfully run Full backup. When I want to run incremental backup there is no option for incremental backup. Either through commandcenter or from commcell console.Any idea why is that? Or I need to create another subclient for oplog backup?Thanks and best regards,Fauzi

Hi,I have one GPFS pseudo client. The backup is directly going to tape, whenever there is no scratch media in the library, the backup is going to pending state instead of waiting state whereas I can see other tape backups going to waiting state.If I suspend and resume the job, it is resumed but still the backup is running more than the total number of file and size. 

New load of CommVualt 2022E,  System marked all of the brand new tapes as Retired Media, How do I get it set as usable Spare Media.  Have used older versions of CommVault but not the newer ones.

Hello everyone,As per, https://documentation.commvault.com/2022e/essential/101313_cloud_mediaagent_power_management.html 1. How many maximum Proxy servers’ power can be managed using 1 Cloud controller(2CPU, 2GB RAM)? (Minimum shall be 1, would like to know the Maximum)2. Is the contributor role required for the Cloud controller or Proxy servers or the client servers? Since the cloud controller is the one who would be managing the power status of other servers, it should be for the Cloud Controller and not some other servers. Please clarify. Grateful for any insights BR

Basically the title.  I have a bunch of HotAdd servers that have the MediaAgent software installed. Do I need to have the MediaAgent software installed?  We have IntelliSnap running to back up the VMs on the vSphere As a bonus question, these HotAdd VMs also have the file system agent installed.  How do I uninstall just that software?  Or will I need to uninstall Commvault software completely and reinstall Commvault? 

Hi All,  We are not able to access Commcell Console via SSO from other Domain. We re getting Database error while trying to access Commcell console. From EVMgrs Logs we are getting 0xc000019B error. And from Client Machine  we are getting 0x1b Unknown error. Microsoft is suggesting us to create SPN for Service Account , Is it Necessary to configure SPN for Cross Domain SSO. Please suggest us how we can troubleshoot the issue.

Hi, When installing Commserve a SQL Server is installed too. There is a license limitation for SQL Server as per documentation:For SQL Server 2019, the license is limited to 4 sockets or 24 cores, whichever is less.https://documentation.commvault.com/2023e/expert/132365_commserve_server_system_requirements_linux.htmlCustomer wants to reuse existing hardware and to install Commserve Server role on it. This server has a processor with 32 cores on it. It is my understanding that SQL Server will be limited to 24 cores, but would this be a license violation to install it on a machine with more then 24 cores? What can we expect? Regards

I have ndmp backup on client that failed in the last evening and it shows me this error :UpdateIndex failed on MediaAgent - Index files are missing. Job could have earlier run on a different MediaAgent possibly due to a failover(error 14:200) Also, I checked in this link :https://kb.commvault.com/article/54339and checked in the environment the space in the index directory and there is 94.85% free in the index directory cache I added here photos   Thank you  

Hello,Does the following vulnerability affects the Commvault ? Is there a fix for this CVE-2020-1938 Vulnerability ? I couldn't find any information about it in the documentation Best regards,  

Hi Team,We are configuring Storage policies and including Tape for auxiliary.Please find the below requirement. Requirement 1: First storage policy will configure Hourly, Daily, Weekly, Monthly and Yearly schedule for disk and then only Weekly, monthly & Yearly will go to auxiliary copy of tape.Requirement 2: Second storage policy will configure Monthly (keep disk) and that is no need for auxiliary copy.Our Clarifications:Is it will configure separate schedules for Weekly, monthly & Yearly? After retention of backup, the data will delete from disk without auxiliary copy (requirement2).Please advise.

Hi All, i have an short question regarding the exchange online mailbox backup.  The companay decided to activate the Micorostf Archive feature for Mails.  https://learn.microsoft.com/en-us/exchange/policy-and-compliance/in-place-archiving/manage-archives?view=exchserver-2019&viewFallbackFrom=exchonline-ww So every mails wich are older than 180days should be moved to the archive.  Is there any impact to our Backup ? My opionion is not because we are running every 4 hours an backup and when a new mail is dected the mail would be backuped directly and is saved on the backup storage, When now the Micorosft archive policy is moveing the mail it doesnt belong to commvault. The Back

Hi, I set the Maximum number of parallel data transfer on my MAs to 300, but the Device streams on my storage policies is set to 100. I have 5 storage polices. I just wonder if I need to increase the Device streams to higher number than 100? Thank you.