Self-Hosted Q&A

Running version 11.24.116Hi, We’ve changed storage policy for some sql subclients. Now we can’t see the other storage policy we changed from. In the Storage Policy tab of Properties window.We also checked other subclients with the second storage policy set from start. The first storage policy can’t be seen there either. Is it a setting somewhere or is it a bug in 11.24.116?

Hi all!I have a problem. I can't restore the database after a backup. The backup itself goes through without errors, but when restoring the DB, the task freezes at 5% and after some time error 30:299 appears.Commvault ver. 11.23.42SQL server 2019.Volume DB 1.3 TB.Log File volume 255 Gb.What I tried:Increased time VDI 2700,I tried to restore it as files,I tried restoring to different servers.SQLiDA event id 1 error appears in the events file.Previously, this database was restored without problems. I do not understand what the problem is. The SQLiDA log file with an error is attached. Can anyone help?

Hi,i’m using Simpana 11.20.36 and try from VM guests files and folders a restore.Then i get this error:Browse failed due to error while mounting virtual machine: Internal error during Pseudomount of Guest disks.Then i try an relative actuall update and i get the same error.Can someone tell me what causes this error?RegardsDennis

Hello we were doing an NDMP restore of some CIFS files.The snapshot we needed is present on commvault, visible on the array and also on NEtapp. We are restoring from vault. NDMP credentials are configured both on priamry and secondary site. restore fails with a nonsense error: “Operation failed for path [/de04xxx022fsa01/v_c_msql_BD_PROD_VV_1/.snapshot/SP_2_3566761_348xxx_1694037804]Please check if volume [/de04xxx022fsa01/v_c_msql_BD_PROD_VV_1] and snapshot [SP_2_3566761_348877_xxxxx37804] exist. “I can browse easily from snapshot when using recovery in commvault. Files are visible. Snapshot is healthy. Different media agents were tested. When restoring i have checked the box “restore from snapshot” but also tried without checking the box. The issue is the same. We are restoring to the same SVM /machine/ but also tried to restore onto our Media agent but it failed to. I am wondering where is the problem. Have any

Hi,We are trying to create Commvault HA (Active and passive node) in our lab.We create to Commserve server in lab on the same network.When we are trying to install Commserver Failover instance on the commserve we are facing an error. we checked log file and found - 8400 port already is in use.and installation failed. Please give me suggestions and or assist me about the setup.

Hello Commvault Community,I hope you're all doing well. I wanted to share a recent experience I've had with Commvault, and I'm seeking your insights and advice.I'm facing some challenges with Tomcat services, and I've attached screenshots to illustrate the issue - Install Logs- Tomcat Logs I'm reaching out to the community to see if anyone has encountered a similar issue with Tomcat services during installation or if you have any advice on how to troubleshoot this further.Thank you all for your support and insights. I look forward to your feedback and suggestions.  

which agent to be installed in sql server   

I am trying to install and configure commvault on windows 2019 but it failed with error “Failed to configure webserver” Error in logs:5852  1     08/10 07:19:28 ### ### ### - User clicked [Try Again]5852  5     08/10 07:19:28 ### ### ### - Adding network applications to firewall exclusion list.5852  5     08/10 07:19:28 ### ### ### - Configuring File System Core ...5852  5     08/10 07:19:28 ### ### ### - Configuring CommServe ...5852  5     08/10 07:19:28 ### ### ### - Configuring WorkFlow Engine ...5852  5     08/10 07:19:28 ### ### ### - Configuring MediaAgent ...5852  5     08/10 07:19:28 ### ### ### - Configuring Storage Accelerator ...5852  5     08/10 07:19:28 ### ### ### - Configuring Index Store ...5852  5     08/10 07:19:28 ### ### ### - Configuring SharePoint  ...5852  5     08/10 07:19:28 ### ### ### - Sharepoint not installed.5852  5     08/10 07:19:28 ### ### ### - Configuring Exchange  ..

We are trying to only use the content indexing (meta data in documents) feature, not the backups, and I was tasked with setting this up.  When looking into the documentation it looks like a backup is required since the content indexing is done “offline” on the backup.  I’m just looking for confirmation that a backup is required and that there is no other way to use the content indexing feature without a backup. I tried asking support but they didn’t want to answer and told me to contact my Account Manager who hasn’t replied to any emails or phone calls.  Hoping somebody here can answer this question so we can figure out if we need to find another solution or to go ahead with the install.

Dear Community,I need a report at the beginning of each month for the sum of the "Application Size", independent of "Application Type" and "SubClient", of Clients within a "Client Group" from the previous month.I have tried to find out the information using the report "Backup job summary", but I only get the sizes per job and not per client.Which report can I use to map my requirements?Can someone help me?Thanks a lot!

Dear all,I hope you can help me to better understand the Synthetic Full option availability. In a VMware virtualised environment, all our VMs are grouped into a bunch of subclients for which I can perform a Synthetic Full backup, after right-clicking on the subclient name and selecting Backup command from the popup menu.Now, if the same sequence is run from one of the VMs, from the Client Computers tree, the Synthetic Full option is not available.In both cases above the subclient belong to agent type Virtual Server. What am I missing? Thank you in advanceGaetano

Hi, I am trying to find the bottle net of a VM backup.When I looked at the CVPerfMgr.log in the MA, I see that below disk read takes lots of time compared to the rest.|*49925915*|*Perf*|19096983| Virtual Server Agent…...|*49925915*|*Perf*|19096983|      |_Disk Read........................................................................................      3827              120142692702  [111.89 GB] [105.25 GBPH] Also Reader/Writer Pipeline Modules wait for the about the same time for data. |*49925915*|*Perf*|19096983| Reader Pipeline Modules[Client]|*49925915*|*Perf*|19096983|  |_CVA Wait to received data from reader................................................................      3820+|*49925915*|*Perf*|19096983| Writer Pipeline Modules[MediaAgent]|*49925915*|*Perf*|19096983|  |_SDT-Tail: Wait to receive data from source...........................................................

Can you please let me know the DR backup setup in Commcell console. 

I'm attempting to install Commvault v10 SP15 on a new physical server, and I've previously succeeded in installing it on virtual machines without any issues. However, when trying to install it on the physical server, I encounter an error message that reads, 'please make sure that your computer is connected to the internet and retry.' Despite verifying that the internet connection is working correctly through testing and disabling antivirus software, the Commvault installer continues to prevent the download.I am seeking advice or suggestions for addressing this issue. It's worth noting that due to external constraints, installing Commvault v11 is not currently an option. If anyone has faced a similar situation or has any recommendations for resolving this problem, I would greatly appreciate your assistance."   

Hello, I have 3 libraries in different environments but these are hosted in the same commserv, we work with weekly and monthly tapes and we want these tapes can be used in any of the 3 libraries, the problem we are facing is that if the tape A was mounted in the library A to mount this tape which already has the expired information in the Library B for example, the solution we have at the moment is to give it delete manually and discover but we want it to be something much more dynamic that simply uses it even if it comes from another library. What also generates me another doubt to be the 3 libraries in the same commserv should know that these tapes are already expired? 

So Is Commvault Platform Release 2023 11.32??Why have two names of the same product?!?//Henke

Hello, we have deployed 2new windows 2019 machine and made a disaster recovery of the Commvault database using the recovery assisstant tool and also installed commvault on another host to build a livesync solution like we had before.The IP and the hostaname of the commserve host has been changed, but the name for the commserve client is the same. We installed failover packages on both primary and secondary machines as written in the documentation. The problem is, that now we have 4 clients in the failover assistant. How to get rid of the restored failover clients now? IF I delete them, the new sql clients will be also deleted as the IPs are the same?

I am in the process of deleting a Storage Pool that is a cloud library (library in question is on prem S3 Storage solution).This mirrors as closely as possible  process I followed with Global DDB’s, but this is my first deletion of a Storage Pool and want to be 100% sure I don’t leave any data on diskListed below are the steps I have run All dependent copies have been deleted and there are no copies associated with storage pool Data aging has run and there are no pending deletes, there has been a week since this was done. I have confirmed there are no jobs associated with the DDB’s When I view the DDB’s I see Application size is 0, size on disk shows blocks still remain but I assume this is the residual base line that will be deleted from disk after the Storage Pool is deleted.  

Hellowe have purchased a license for 10 TB of snapshots. Yesterday we removed tons of snapshots from the arrays and no space was reclaimed at all. Today in the morning even more space was taken by snapshots than yesterday. We use intellisnap with vsphere and netapp. The license is full and we are getting alerts all the time. Any idea why this is happening or how we could fix this issue>? Comments: System has reached over 101 percent of the limit for [Snapshot] usage. Jobs may not run. Purchased quantity [10240]: consumed quantity [10360].

i am getting below alert , we are using latest 11.32 software package , i dont remember creating a SP for DDP in the past dedeployments , any idea     Invalid Storage Policy ID. Please verify Client[grb-srv-backup], Agent[File System], Instance[DefaultInstanceName], Backupset[defaultBackupSet], Subclient[DDBBackup] is associated to a valid Storage Policy.

Hi, is there a qcommand or similar function to remove Clients from a associated PLANS?

We have a client that wants to retain the backups we have but no longer have us do backups what are our options they currently have a 90 retention , basically we want to freeze time and just retain that 90 days, is that possible

I am looking to up the debug level so my cloud logs show more detail. I remeber in the past creating an empty file in the root of the media agents did this for windows media agents, is there a similar method for linux. I am wanting to see the curl errors and tls handshakes.

Hello community, I have a question regarding an error message from a DDB Verification job.Pleas see the error marked in red in the abstract of the logs:8120  1010  09/04 19:42:54 22835333 [Controller] Getting Chunks for Reader_1738120  1098  09/04 19:42:54 22835333 [Reader_171] Failed to get chunk integrity record from SIDB8120  1098  09/04 19:42:54 22835333 [Reader_171] Cannot process data for the chunk.8120  1098  09/04 19:42:54 22835333 41087620-# [DM_BASE    ] removeAllArchFilesMap(): Removing all the archive file ids from archive file map.8120  1098  09/04 19:42:54 22835333 [Reader_171] Discarding queued chunk list8120  1010  09/04 19:42:54 22835333 [Controller] Getting Chunks for Reader_173 Last ArchiveFileId [0] CommCellId [0] controller will wait for this call before proceeding to get next message for other workers I checked the documentation and the knowledge bas

Hello,i’m searching a way to automate commcell migrations operations for migrating LTO-5 tape metadata on a new Commcell in order to be able to restore.i didn’t find any REST API or qcommand to do this.is there a way to automate these actions or it’s only manual operations ?regards,Christophe