Self-Hosted Q&A

Constantly getting the error below on two HP UX boxes. CvFwd.Log582 0001 08/09 07:54:34 ######## ######## ERROR: cvfwd_get_refresh_socket(): Failed to bind refresh socket: Can't assign requested address  Job Error:Error Code: [19:1304]Description: Failed to connect to Communications Service to register the process. They were originally both older Clients 11 SP 6. Went to upgrade to SP30 and now jobs stopped running. Check readiness runs fine but get error above and Filesystem and Oracle jobs will not run. I have a One Way from Client to Commserve setup. 

Hi Team,Just want check the configuration of Mailbox Backup. We have two media agent servers and the exchange version is 2016. Please advise the configuration of Mailbox backup jobs.Is it Outlook on those media agent servers and will use access nodes. And any disk limitation for Indexing (each media agent). - approx. 300 Mailboxes. Any license is needed for this backup from Commcell level (no archiving). Where will create the sub clients for mailbox jobs (either Exchange or media agents).

Hi,since 07/08, the auto discover no longer works for us.I see the following message in the AdMonitorMailbox.log:and in the CvRCreator.log the following error message:if (Get-Command 'Enable-OrganizationCustomization' -errorAction SilentlyContinue) { $currentErrorAction = $ErrorActionPreference; $ErrorActionPreference = 'silentlyContinue'; Enable-OrganizationCustomization; $ErrorActionPreference = $currentErrorAction }0000 0001 07/09 12:24:40 ### Exception in PowerShell script: 'System.Management.Automation.ActionPreferenceStopException: The running command stopped because the preference variable "ErrorActionPreference" or common par

I have a question about the commvault commserve service account. Which group is required to create and use an account that is used by default as an account that is part of the administrators group, but is not part of the administrators group, but is used for the commvault service? Or do I need a local system account that belongs to the administrators group? -windows group list- 

​I was testing a database restore (DB is in full recovery) and noticed that the PITR graph wasn’t showing continuity.I checked the server and we still had an old logshipping job which was grabbing the logs and backing up to disk before commvault could get them..  We currently use database mirroring which doesn’t have any jobs associated with it. I disabled the job and ran a full database backup from Commvault,  expecting that our default 15 minute log backups would start afterwards, but that doesn’t appear to be the case.  I’ve taken a manual log backup in Commvault, but it’s still not getting picked up by the regular schedule. Any thoughts on how to resolve this?  The default client run completed at 3:01 pm and backed up every log *except* this database, which I had to do manually. Thanks- Chris​

Hello,What is the Commvault recommendation for the RMAN compression setting? Consider we have backup to deduplicated disk. And compression is enabled on commvault side also. regards,Pedro

Quick question: customer has an audit and is required to document the steps taken to secure the commcell. One thing is the media password. It can be set, it can be changed and you need of course to write it down… BUT: is there some way to report IF a media password is set or not (for the auditor). Would fit perfectly in the Security assessment tile in the CC.The only way I see is actually changing the password - if “enter old password” is left blank and new password is applied, you didn’t have one. Which is not a reportable solution.Thanks.

From NetApp, volumes are mounted on Linux OS as NFS & we are taking file level backup for this NFS volumes.Recently we upgraded NetApp ONTAP version to 9.12, after that we are getting below error.1203298 125c62 08/24 22:38:08 793760 ClBackupFile::SendHeader(9172) - getacl( /Remote-Nfs-share/efeap/data/497/upload/bilextrn-20220218 ) failed, errno 524. Unable get xattr information on file '/Remote-Nfs-share/efeap/data/497/upload/bilextrn-20220218'. unable get list of xattr, Unknown error 524 CommCell version: 11.28.78Linux OS: RHEL 8.4NFS protocol used: 4.1 & 4.2 If anyone has faced this issue & had a solution than please share.

Hi,we use Virtual Server Agent and we backup with the default sublient our VMWARE VMs.Is it possible afterwards to carry out a second copy only for an explicit VM?Or is that only possible if I create a backup before and using a separate subclient ??RegardsDennis

Hello,I start working recently with CommVault and I have a lot of alerts “No Backup for last 7 days”. Since the machines are been removed from VMWARE why they alert still appear??Any idea how stop those alerts… Thanks, Christos

Hello All,We have some legacy Storage Policies that were using an OCUM server for snapmirror relationship.This OCUM server were lost, no longer used, and were destroyed. (not reachable)I cannot delete Storage Policies because CS is waiting until all OCUM relationship in database are  cleaned.In log i notice theses lines : leStorageServicePruneResponse [  ]  Threshold to cleanup OCUM server entities from the database when OCUM server is not reachable is set to [30] days.21904 34a4  08/23 15:51:05 -------  MLMSnapInfo::handleStorageServicePruneResponse [  ]  Failed to delete SMRelationId[104], SMRelationNodeId[22], ExtRelationId[69578], ExtRelationName[CommCell-sreublc208_SP-75_Copy-245], ExtRelationNodeId[2].21904 34a4  08/23 15:51:05 -------  MLMSnapInfo::handleStorageServicePruneResponse [  ]  Failed to delete SMRelationId[103], SMRelationNodeId[21], ExtRelationId[69577], ExtRelation

We have vmware and oracle PCA VM clients. Is there any way we can setup LiveSync?Additionly linux and windows filesystem replication is also need to setup. Any document would be appreciated. 

Hi Team,We have 3 CommCells registered/uploading to cloud.commvault.com but would like to see only one (our prod) in Cloud Command as the other two are are used for test/dev and not relevant to us from reporting perspective (no one is worried about backup failures in dev but it affects the reported environment score). Any ideas?Thanks

Hi Team,Our security team is asking if we can encrypt the MS SQL native dumps in the S3 bucket when using RDS Export method for backups/restores.AWS ref: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/SQLServer.Procedural.Importing.html#SQLServer.Procedural.Importing.Native.Backup.ExamplesThanks!

I’ve been asked to perform a test restore of a production virtual server.  Obviously we can’t have two servers with the same name and IP address running at the same time.  Does CommVault have any documentation on how to restore a virtual server (VMware in this case), then rename and re-IP the server so it can be started up?I’ve been a client for more than 10 years and still use the Java GUI so directions using that interface would be appreciated.Ken

Good day all I have a customer who is using Xtrabackup as the option to backup/recover MySQL DB’s. The source version is V8.0.29-21 and he’s restoring to a client with V8.0.33-25.In the restore process, we see an error that says that ‘there is nothing to restore - subclient(s) not backed up.The subclient is backed up, so was wondering if this is due to the different versions of MySQL in the job configuration?

Hi!In Subclient properties → Log Backup →  options: "Archive Delete" ,"Archive Delete All" are unchecked but in Oracle Backup Log I have:(archivelog like ‘…….’ delete input)In Schedules →  Advanced Backup Options → Delete archive Logs tab - Delete Archive Log option is also unchecked Where can i disable this option? RMAN version 19.17.0.0.0CV version 11.28.70

i am trying to create package for laptop by following the below link but am not able to find the option  Go to the Cloud Services website. On the top of the page, click menu > PACKAGE CREATOR. The Package configuration page appears. https://documentation.commvault.com/2022e/essential/86810_creating_end_user_laptop_package.html

HiWe have endpoint backup around 300 clients, backup is working over the LAN if user in office and  notebook connected to office LAN, but when user is outside of office and notebook connected on internet backup is not working. We want to configured endpoint user backup over internet as well, are are requirements and configuration  Thanks  

Hey guys,The client is asking me for the last clients inserted in the last 90 days in the backup policy, do we have any reports with this configuration in the commvault?Note: He informed if possible to have the creation data and data from the last backup in the report

i have imported the configuration audit report and ran its not working , my user is a master user and data collection is enabled and that the Audit option is selected for Private Metrics Reporting  

Hello Team,We have recently configured Exchange and File level backup using block-level option.Our clarification that the indexing information (disk space) will keep on Media agent or client side.I hope the first backup will use full indexing and next backup will use only meta data of indexing, Is it correct? Is it File-level block will reduce scanning of backup time window?Is it good to enable block-level for exchange granular level recovery or any other option will use it? One more clarification that where will change the Exchange rights access account on CommCell coonsole in client level. While agent installation we have used minimum level rights account. For backup & restore will use respective Exchange permission account. Please advise.

I am going going through a security audit and I have been asked to participate in documenting a threat model for the Commvault deployment. I need some help documenting the  order of events when a backup is initiated  and which entity is initiator and responder in the process.  I am having trouble finding this in the documentation. Hoping someone can point me to the documents, or has insight into the sequence of events in a backup.I need to document Agent based and VSA  snapshots  Thanks   

all my back up jobs are failed and load showing DDB 100% we had some space issue on the DDB drive which is fixed , after that we are facing issue, also we started aux copy to metallic   

Hi, I’m implementing commvault on Azure VM, but I concern about commvault license on cloud.Can I use commvault normal on-premises license or it’s forbidden?Or should I use commvault license from Azure marketplace?https://azuremarketplace.microsoft.com/en/marketplace/apps/commvault.commvault_complete_backup_recovery?tab=PlansAndPriceIf I must use Azure marketplace license, Can I buy it by virtual operating instance or it supports only per TB ? Thanks.