Commvault Cloud Topics

Customer contacted us saying they saw a File system backup job “Completed with errors”.Found in job history details that 5-6 objects failed due to “access is denied”.I mentioned this to the customer, and it appears the failed objects are folders that were deleted 3 days ago.I guess Commvault is running some kind of indexing before a backup job starts(?), but I don’t know why it still “sees” the deleted folders during indexing or backup..?Can I force update the index somehow? Is this even caused by a problem with index?(Since the folders were deleted there has been 2 Completed with errors with reference to the same folders. I suspect the backup today will be the same..)

Hi community,we are migrating from another solution to Commvault’s backup solution.Currently we are billing our customers per client and per used backup disk space. It would be great if we could handle the billing the same way as before.We are now looking for the best way the get the used disk space per client. Ideally directly with a SQL query. In another thread someone recommended the QS_BackendStorage stored procedure. While this looks like a good solution, we are not sure how to interpret the values. In our understanding the column ‘Backend Size (GB)’ contains the actual used disk space on the media agents per client. So adding up all those values should be equal to the used disk space on the volume.In our testing system currently 14.3TB of the disk space is used (by just checking the disk usage on the media agent - we currently only have one), while the sum of all values in the column ‘Backend Size (GB)’ of the stored procedure is about 100TB.So maybe someone can explain how those

HelloWe have worm enabled copies. The retention is 10 days and 1 cycle.Now we have a server that is decomissioned and backups have expiered after 20 days, so we are cleaning up the stg copies. But coming to the worm copy we can’t get rid of it due to that we can’t manually delete a job from it. As it is now it seems the backup jobs will be in there forever.I know we can do the process for unlocking the worm setting via support.Is there a best practicies regarding worm enabled copies in the respect of cycles?Am I right to assumethat, If we would set the cycles to 0 the job would prune off correctly?BRHenke

Hi everyone,  We have Commvault version 11 sp16 running on-premisse with 150TB as backup data. We would like to move this solution to Azure.Can anyone help me with some steps/direction how to achieve this?Thank you. Naveed

I have two sets of media agents, each handling completely seperate sets of backup data.Each set of data has the same storage requirements.I want to use a single S3 bucket but have two libraries/storage pools, so the DDBs stay with each seperate media agent set.So, can the same S3 bucket be referenced by multiple Commvault libraries?As my bucket is object locked I’d like to find out more before I make any connections to it.Thanks. 

Hi, We have an issue with the aging of our O365 backups. We have set the retention on the primary at 14 days/0 cycles but we can see data from 2022 residing on it.There are not Jobs waiting to be copied on the secondary.The Forecast report shows for reason for not aging “DataAging is disabled for special clients”.Data aging is activated at every level I have looked (Client properties, Primary policy copy properties).Worm storage lock unchecked on the GDDB as well as Compliance Lock.Compliance lock is not checked on primary copy.I’d like to know how I can handle the retention on my primary storage.Thx for your help.

Hello. We would like to restore some files and SQL DB backups nightly directly into a Azure Blob. I know that I can schedule this type of restores. (latest backup & advanced restore options for SQL)But:Is it possible to restore directly into a Azure Blob? (Destination: azure blob)(aux copy will not do the job, as I need the data in the native / non-commvault format in the cloud)

Hi Team, Just want to check, the current Avamar backup data will migrate to Commvault ?The backup data is available FS, DB & VM’s.   

With RHEL 7 will approaching End of Maintenance, is there / will there be an option to upgrade existing HyperScale 1.5 Reference Architecture deployments to RHEL 8.x?

Greetings, we would like to keep a copy of a couple servers past our default local retention period. How do I go about doing that in the CommCell Console?

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I am trying to find a solution where we can automatically deconfigure clients which have no backup history.  While also making sure we don’t mistakenly deconfigure any MediaAgents/proxies/CS/etc. We’re trying to implement a set of policies/settings that would result in decom of a server simply by disabling backup activity at the client level.I want to enable the Data Aging MM parameter to ignore cycles on backup activity disabled, so that if we disable backup activity it would prune the data after 35 days.Then I want the client to remain for some time and if it has no backup history, then I want to have it automatically deconfigured after X days.  Then we would turn on the option to delete deconfigured clients that have no protected data, so that things would eventually clean up automatically. I am trying to find a setting to deconfigure clients which have no backup history - the closest thing I was able to engineer would be:Smart Client GroupDeconfigure Client Workflow scheduled again

We’re considering changing our storage retention policy from 1 year to something less than that and we’d like to know how much storage we’d reclaim by making this change *before* making this change (to see if its even worth it). Is there a report that could tell us this? Or how could we best gauge the effects on our back-end storage of changing our storage retention policy from one year to, say, six months?

Hi,I have several NDMP jobs that I need to run but due to the hardware having a 16 NDMP connection limit, I need to allow each schedules jobs to complete before initiating the next schedule.I am aware that a workflow may be the solution but wondered if anyone had any templates or guides to create the workflow as I am at a loss with the Workflow designer.The schedule has 15 sub-clients in each and all 15 need to complete before the next schedule should run to ensure the hardware limit is not hit. Appreciate any help or guidance/ Many thanks,Rich. 

Which status we can attempt to retry the job via API. I have gone through the below link but I don't see any retry job for the respective status. Can I know for which status I can send an API request for retrying or re-starting the job?  link https://documentation.commvault.com/2023e/expert/job_status_descriptions.html#changes-on-job-status 

Hello, when I tried to renew my secret of the Teams Backup, I received this error :  If I try to reach the redirect URL of the Azure app, I have this one : Have you ever encountered this problem?

How do you download to your computer a backup version of a share Point file? 

Hi All, One of the customer configured the NAS Backup with NetApp SVM and enabled CIFS and NFS protocol under the same NAS client. https://documentation.commvault.com/2023e/essential/add_nas_file_server.html He enabled the snap backup at Instance level on each protocol (CIFS/NFS). But whenever he creates user-defined sub-client under the specified protocol, the snap-backup was not enabled by default and need to enable by manually. Would like to understand that whether it is a behavior by design or anything I need to do extra to automate it?

We do are doing aux copy from one side to other using SD-WANThe strange behavior is that is the the copy from A to B is working fine but the other way round it is really poorThe configuration is done equalwhat can we check/do to increase also in the other way

Hello,I am about to delete a client that is a VM from the commcell as it’s not needed any longer.However I do get a warning, as below. Is it only the wording from commvault or will it actually delete all virtual machines?I hope it only delete the one chosen.But before clicking okej I hope to get some verification by someone in here ThanksHenke

The Agent Restartability matrix suggests that an Exhange Mailbox archive operation will restart from the point-of-failure. Can anyone confirm whether, at an individual mailbox level, this means that the operation will continue on from the last protected mail item, or does it start from the beginning for that mailbox?

Hello,we have a customer has commvault archiving solution, with traditional installation as below.1x cs vm in HQ site2x windows MA +index  in HQ 2x windows MA +index  in DR2x Webservers in HQ 2x Webservers in DR2x webconsole in HQ2x webconsole in DRnow customer bought  2x HSX Appliances 1x HQ, 1x DR what is the best practice to migrate the data and hardware?  im thinking of the belowdeploying the HSX with the existing CS vm  configure the HSX as MA and index nodes dash copy the data to the new HSX offload the old MAs +index  and keep the WSs and WCs as it is is this approach okay or there is a better approach? another question, if i’lll copy the data using dashcopy:will be any issue recalling/restoring the data after demoting the old MAs? will be any issue during outlook addin recalls? thanks 

Does anyone know how to retire an Index/Analysis Server that contains roles?  I can get all of the roles to remove except the last one.  I also just attempt to right-click on the Index Server entity and choose Delete, but it says that it is associated to DC Plans [ODA_DCPLAN_8534] and to remove the connection and try again.  We only have 2 plans - Threat Analysis and FSO.  There is no association or relationship I can find in the Command Center to either plan let alone any other backup plans.  All I want to do is delete the Index Server I created - there isn’t any data on it.  It had another node on it at one time, but I also removed that from the configuration hoping to tear it down one piece at a time.  Please help!  Very frustrating.  We are running Windows Server 2022 on the CS and FSO/Threat Analysis on the 2 Index Servers.  These servers are VMs.  

hiany idea why from and subject are empty ?Pavel 

As titled, any parties did try this in the testing environment without any issue?