Commvault Cloud Topics

Hi,I am about to replace our old tape library with some new hardware and was wanting to know the steps to follow.I can add the new tape library to the Commcell, but when do i configure the new library with the existing storage policies? After i de-configure the old library and move the orphaned media to the new library?

Hi All, since 2 Days we are getting a lot of tickets from customers regarding the sharepoint online backup: Error code: [27:364]Description: Failed to validate any of the configured Azure Apps against the SharePoint Tenant Admin site. 1) Please verify the SharePoint Tenant Admin Url. 2) Please check the credentials and permissions for the configured apps. 3) Please ensure Custom App authentication is enabled on the SharePoint tenant. The verify works and the apps shown as registratded but under service accounts i have an issue is there an known issue ? 

Hi,i conosle I can click Discover Instance: But I must do the same from api or cvpysdk ?Perhaps, Can I do the same for agent (host with postgresql (linux)) ?brK

I was looking for documentation on how to configure backup for multi node postgresql cluster and came across above community question.It was mentioned that plans are there for supporting this config (post is 9 months old)Is it in support now? 

Hi we have scenario of backup separate oracle wallet and database, question is how to figure commvault to pick oracle wallet on destination path when restore start. Try to see the document no reference about this.

Hello ,I want to backup teams(chats) in my environment and I looked in the documentationand I can not understand what does it mean :The request from my customer is only to backup chats of each user.also in the documentation I saw that I can not backup personal chats:it would be great if you can explain it  Thank you very much.

Good dayIf you have a pseudo client setup (MondoDB) with the nodes listed in the configuration, is it possible to generate a report against that pseudo client which will then show the list of nodes that form part of it?A customer is interested in this type of information so that it can be pulled into a 3rd part report.

Hi,Could you please explain Media agent licensing in 2023E. Platform release change list contains information regarding Active and Inactive MediaAgents (https://documentation.commvault.com/2023e/expert/changes_in_commvault_platform_release_2023e.html).It states that media agents will consume some license when you create some storage. What kind of license is mentioned? For example for setup with per-VM licensing model?  Thank you!

Hi Team,In our infra , We have using a commcell server  with capacity based license.We are planning to setup a commserve server in our DR infra, Can we use the same license to New DR commserve server or not??Both commserve servers are in different locationCould you please suggest or share the procedure for this above questions.Also please share how to get the license and how to apply license to new commserve server

Hi,Could you say please, is direct update supported from 11.24 to 11.32? Unable to find precise information. When I try to download installation media in Commvault console I see strange version number “11.32.6”, current version is 11.32.54

IHAC who wants to change from 3DES encryption to AES-256. I know we don’t re-encrypted data that already exists in the library, but the question is do we see a noticeable difference in storage consumption between ciphers? We list performance ratings here, but do any of them have a higher or lower storage consumption penalty?https://documentation.commvault.com/2023e/expert/supported_algorithms_for_software_encryption.html

Hi, I have a VM which fails, with error failed to get index information from previous backup. The index cannot be accessed. try again later. I have run a full backup. this completes successfully and then ran an incremental backup on this VM and the issue still persists. This issue is only occurs when you run an incremental backup on this one VM. Are there any suggestion we can try? 

hello :),I want to restore an instance of my database using Python.I'm trying to use the cvpysdk library.I can use:https://github.com/Commvault/cvpysdk>>> job = subclient.restore_out_of_place(client, destination_path, paths, overwrite, restore_data_and_acl)should I use another way?brk2

Hi Community,how can I update the index status of the Exchange Online Agent?I have currently an Index status of April 10.  When I initiate a mailbox restore, only mails up to April 10 are displayed.  Is it possible to refresh manually the Index Status from the Exchange Online Agent? best regards,Andreas

HelloI would like to know if there is a way to restrict a user from login in to the commcell without disabling the user? I tried to restrict it from the roles but i couldnt find it.

Hello,Does anyone have a working request body for an out of place restore that goes from Vmware to HyperV?All of the example and docs only talk about going from VMware to Vmware and i cant figure out what all i need to make a valid restore.My main issues right now are i cant seem to get it to cluster the vm, add the nic, or put the vmconfig in the correct place.  I can get it to restore the disks to the correct place but the vm config stays in c:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\iDataAgent which isnt going to work.  Also, even though it does put the disks in the correct place, it also appears to leave\start with a copy in c:\windows\vmwaredatastorename, which isnt good either when the vm is large.Here is what i have so far, like it said, it does restore kinda, but i would like to not have to to write some sort of post-processor to make it all work.  Doing it manually works great.Here is what i have so far tha

I am trying to create a workflow to retire/delete clients for which retain until date is already met but it still exists in storage and console.  I am looking to get a query wherein i can get retain until date of any client which i look for. Could someone help me with the query to get retain until date of client.  

Hello, I have a problem with our exchange online backup.  When i start a new backup job, the job get an error:Error Code: [82:229]Description: The job is pending because: The remote end hi-back-ms02 has closed network connection unexpectedlySource: hi-back-ma06, Process: cvd This job is still running, but the streams stops one by one with error: Agent [hi-back-ms01_Remote4] ended prematurely due to []. Some relevant parts from the job log:5300  4760  05/07 14:08:25 1679359 Servant    Remote Stream Allocation request for [14] streams of type [1] received. Request Identifier [Global\1679359_3048_1715083746_WAIT$Global\1679359_3048_1715102172_SHM]. Client [hi-back-ms01]5300  2fec  05/07 14

Hi All, Refer https://commvaultondemand.atlassian.net/wiki/spaces/ODLL/pages/1479215216/Aging+and+Pruning+Process “Idle space on storage not supporting the sparse file attribute can be reclaimed using the 'reclaim idle space' option from the DDB data verification job.” Windows 2022 with MediaAgent and local SSD for DDBCommvault 11.32.35 refer above version and setting, will it require execute “DDB Space Reclamation” job? we check system create schedule job “System Created DDB Space Reclamation schedule policy” Every date at 11AM and associations Deduplication Engines, but View Jobs display “No job history found”, why the job did not schedule execute? Best regards 

current environment is> physical server with local mount path ,> os windows 2012 r2 ,> commserv version 11.24. we are implementing hyperscale  x new version  Version Hyperscale ISO 3.2312 CommServe server minimum version 11.32.35 (or later) CommServe Server: System Requirements Windows 2016 above   we need to migrate the commserv to new virtual environment , but to copy the local mount path we dont have space in the virtual environment  inplace upgrade of exsisting physcial machine OS  is challenging 

Hello Commvault Community, We are running 11.32.35, right now we have around 70 VMs with Windows and Linux operating systems. We also have a single Media Agent running RHEL.To backup Windows-based VMs, do we need to deploy Windows MA or can we leverage it with existing RHEL MA? Then what about the VSA, is it also has to be windows-based? Please suggest.

Hi All, Refer below auto created by system with schedule backupis Index Server and must backup? refer auto created schedule Full backup and everyday, could change to weekly Full and daily Incremental? is require create second copy to DR disk? is require copy to tape? what impact if did not create second copy? Best regards 

I am trying to find a solution in the scheduler to keep my monthly backups in one weekend.At the moment my monthly backups are configured to run the first Saturday and the first Sunday, but these two days aren’t always in the same weekend.How do I adapt the scheduler to select the monthly fulls from the same weekend?

Hi everyone,I would like to know if there is a list of operations that are only possible from the CommCell Console instead of the Command Center/Web Console.Best regards,Sergio Silva

Dear Team, Backup is getting failed with Error Code: [17:11] Description: Configured content does not exist. While checking the configured content is already exist but still its getting below error log while running the backup. Previous backup same content backup has completed successfully so kindly assist to us if any.1039103 fdaff 05/08 16:48:08 3551375 skipFS::isSkipFS(79) - We will skip file system types [:nfs:nfs3:nfs4:autofs:lofs:tmpfs:proc:ctfs:udf:cifs:smbfs:debugfs:devfs::iso9660:isofs:openpromfs:devfs:procfs:nsspool:sysfs:floppy:ufs:devpts:devtmpfs:lustre:] from backup1039103 fdaff 05/08 16:48:08 3551375 skipFS::GetFsType(449) - add fstype 'xfs' for '/mysql' to cache (dev_key:FD02)1039103 fdaff 05/08 16:48:08 3551375 CScanJobFileSystem::Run1(2016) - 0x80070002:{CWorkUnitManager::AssignWorkUnit(357)/expandContentPathByVolumes failed} + {MountPathInfo::expandContentPathByVolumes(286)/W32.2.(The system cannot find the file specified. (E