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Commvault Cloud Topics

Q&A. Technical expertise. Configuration tips. And more!

8074 Topics
A
Byte
Ayman_SeyamByte
asked in Self-Hosted Q&A
Commvault Resource allocation

Hello all We have a problem with Commvault resources usage on the IBM Spectrum Scale server. During the backup at the scanning phase, Commvault uses more than 60% of CPU and RAM  OS: AIXhow can we allocate resources to Commvault not exceeding it?more explanation why Commvault uses RAM?  

7
Damian Andre
Vaulter
1 year ago
D
Byte
DanCByte
asked in Self-Hosted Q&A
how to extract the MSSQL LSN from the Commvault log

Hello Community our DBA is requesting assistance in retrieving the MSSQL LSN number from the Commvault log.For this MSSQL AG (Availability Group) backup, I accessed the active node during the backup process and examined the sqlida.log file. However, despite increasing the SQLIDA debug level to 10, the LSN information does not appear to be present in the log. Just discovered that the LSN information can be found in the sqlbackup.log file only. However, I'm curious as to why certain SQL servers have both the sqlbackup module and the sqldia module, while others only have the sqldia module.

2
D
Byte
1 year ago
L
Byte
LiorRNByte
asked in Self-Hosted Q&A
Psudomount for vmware restore

Hello,I have an issue that all browse for vmware VMs are failed - with error - “live browse enumeration failed”I can see that there is a mount in the MA folder for mounts (\installfolder\pseudomount\persistent\pseudodevices\I try to reboot the cmmvault services on the MA and also to reboot the server - the mount does not get releasedcan I manually delete it?  Best regards

4
S
Vaulter
1 year ago
M
Byte
Muhammad AbdullahByte
asked in HyperScale X Q&A
Fresh Imaging Hyperscale X Reference Architecture 3 Nodes

Hello, i have a project that a client will deploy HSX RA on Hpe proLient DL360 in the environment. i have never implemented HSX Before.and i have checked the documentation for  the RA installation and network configuration. https://documentation.commvault.com/v11/essential/154258_setting_up_installation_media_for_hyperscale_x_reference_architecture.htmlmy question is is there’s a guild explains step by step the installation starting from configuring the servers, and the HSX imaging ?my blind step is how the image will be installed?dhcp is not enabled.documentation says that u’ll use a windows machine that can connect to the nodes and download the iso from the store then mount the image and start the installation.1 - do i need to mount the iso on each node from the ILO ?2- how the nodes can communicate during the installation as when you start configuring the first node it searchs for the other nodes.  

6
A
Bit
1 year ago
M
Byte
MubaraqByte
asked in Self-Hosted Q&A
Virtual Machine was not for NUTANIX AHV

 Hi, allSo, i am doing Nutanix Backup and i can discover all VMs in the cluster.I am getting this error, below…...I do not know if anyone has seen this error before.We have tried different VMs, same issue. It is a P.O.C…...kindly assist. Error Code: [91:4]Description: Virtual machine[UAT-IRM01] was not found. Please verify that the virtual machinestill exists and that the host is in the connected state. If the virtualmachine does not exist remove it from the subclient. If the virtualmachine does exist reselect the virtual machine and re-add it to thesubclient content.Source: ikjdc-prd-ahp01, Process: vsbkp

5
X
Byte
1 year ago
J
Byte
jlaByte
asked in Self-Hosted Q&A
Do not update to version 11.30 or 11.32 (drama inside)

I want to explain a problem we have:Hardware WORM was active on all of our disk libraries. We are not aware of having activated this functionality and as support indicated, there is no trace that we have executed a workflow to activate it.Despite that, the WORM functionality was not active in any of our Storage Policies, only at the disk library level. We could change the retention of our copies, delete backups, micro-prunning working, and our databases were NEVER sealed. We updated version 11.28 to 11.30 and suddenly the “WORM Storage” feature is activated in ALL storage policies at storage pool level.As per the below document, this changes are applied on SP30 onwards, if hardware WORM is enabled:https://documentation.commvault.com/2023/essential/149133_changes_in_commvault_platform_release_2023.html Now we cannot delete backups, nor change the retention of our copies and ALL databases will be sealed every X days, micro-prunning disable. In addition, we have not been able to plan the

8
J
Byte
1 year ago
J
Bit
JWalkerBit
asked in Virtualization and Containers
Issue connecting vCenter to Commvault

Hello, I have a fresh installation of Commvault version 11.28.56. I am attempting to connect to our vCenter instance through the Command Center GUI. After putting in the information to ‘Add Hypervisor’ I receive a ‘Request body is empty or format is invalid.’ error. Clicking equivalent API shows the following:{  "vcenterHostName": "172.16.123.10",  "name": "vCenter",  "accessNodes": [    {      "id": 2,      "name": "n1-prod-commvlt"    }  ],  "userName": "vsphere.local\\administrator",  "password": "cGFzc3dvcmQ=",  "hypervisorType": "VMware",  "skipCredentialValidation": false} Attached is the error. I have tried vsphere.local\administrator, administrator@vsphere.local, and a Windows AD account. I ensured the ‘VSA’ software was installed on the access node. Any help is appreciated!Error 

3
J
Bit
1 year ago
R
Byte
Rahul MainiByte
asked in Share Best Practices
Update media agent

Hi All,How to update media agents after upgrading Commcell from 11.21 to 11.28

3
J
Vaulter
1 year ago
E
Byte
EBL AdminByte
asked in SaaS (Metallic) Q&A
I need to delete jobs from a server

I accidentally backed up all of the content on my file server and didn’t mean to. Now my local storage is out of space and I don’t want this copied to MRR secondary.Is there a way for me to delete the jobs? 

2
Lukas3D
Byte
1 year ago
G
Goesta
asked in Storage and Deduplication
Tape-Drive-Sharing via iSCSI

Hi guys,has anyone experience with iSCSI-attached tape libraries and the sharing of the drives? It should work, but it is not really documentated and I am concerned about performance, stability and functionality. Even more, if only one network is available for both, regular network traffic and iSCSI connection. Any information/experiences would be apreciated. thanks a lot!

4
G
1 year ago
N
Bit
Novice_77Bit
asked in Self-Hosted Q&A
Unable to update Hedvig

Hi Vaulters, I tried to update the Hedvig from 4.7.6 to latest release but faced some issues and execution failed on these line…yum command [yum --assumeno update] failed [1]2023-07-11 03:44:42,115 - cvupgradeos - ERROR - /opt/commvault/MediaAgent64/cvupgrade_common.py:825:run_yum_command() - yum command [yum -y update perl_controller infra_controller] failed [1]...  

1
P
Vaulter
1 year ago
S
Byte
SuranjanByte
asked in Storage and Deduplication
1-Touch backup failing on linux server

Hi All, We have Linux cluster with shared disks. Both servers are resides on a VMWare environment. Due to a VMWare issue we cannot take snapshot of the vms. Now we want to backup these VMs from commvault. We are currently takin backups from few file systems on these VMs.I tried to enable 1-Touch recovery and initiate a full backup. Backup fails on “Backup” phase showing following error. +++++++++++++++++++Enor Code: [82: 172]Description: Could not connect to the DeDuplication Database process for Store ld[33].+++++++++++++++++++ This mentioned DeDuplication Database is online and shows no errors. When removed 1-Touch backup is running smoothly. 

1
Emils
Vaulter
1 year ago
Carmine Bollettino
Byte
Carmine BollettinoByte
asked in Virtualization and Containers
Erroce code 82:127

Network send failed: The network connection was lost unexpectedlyPotrei ricevere supporto per la risoluzione di questo errore?Could I receive support in resolving this error? GrazieCarmine

27
Damian Andre
Vaulter
1 year ago
A
Byte
AjalByte
asked in HyperScale X Q&A
Hyperscale X -Storage policy Primary copy

Just few questions ,we are having hyperscale x nodes , we have standard storage policy - primary copies - are the backup data in this are WORM by default ? can it be modified ? also what about immutability , do we need to perform Enable Retention Lock Workflow. to achieve immutability ??if we have storage policy encryption , do we need to do Software Encryption on HyperScale Storage

1
Emils
Vaulter
1 year ago
F
Byte
fcoByte
asked in Software Upgrades and Updates
Error upgrade Commserv

Hello there,We’ve tried to upgrade our commserv from 11.24 to 11.28, but it failed ob the database upgradewith this error :Cannot create more than one clustered index on table 'JMJobOptions'. Drop the existing clustered index 'JMJobOptions_jobId_commCellId_attributeId_idx' before creating anotherour commserv is a Microsoft Server 2022, SQL version 2019.Does anybody has already met with a similar issue?

3
O
Vaulter
1 year ago
PedroRocha
Byte
PedroRochaByte
asked in Self-Hosted Q&A
40TB Oracle DB backup strategy / best practice

Hi!customer has this big Oracke DB (50TB). Intellisnap is not an options now. weekly tape out. disk storage is a HSX.Any specific recommendation for this scenario?Incremental forever? synthetic fulls? any other thoughts?Regards,Pedro

3
D
Vaulter
1 year ago
J
Bit
jaymeBit
asked in Self-Hosted Q&A
rhel 8.8 oracle client failing to discover db instances

after install of the oracle client on rhel8.8 machine, i am unable to discover databases.  getting this error in the logs:577603 8d043 06/29 16:02:15 ### NetMessage::verifyResponseHeader() - Error Code [547] returned - [Problems executing [AppInsertInstanceProp], Line[137] :The INSERT statement conflicted with the FOREIGN KEY constraint "APP_InstanceProp_componentNameId_FK". The conflict occurred in database "CommServ", table "dbo.APP_InstanceName", column 'id'.]. i have been comparing this client to ones that are not having the issue and i can not find any reason for these clients to be different.  i do have a case open with commvault but no response yet other than to check that oracle was running.

5
J
Bit
1 year ago
M
Bit
M0ndaBit
asked in Self-Hosted Q&A
Reconcile Backups of Subclients via API

I’d like to perform the steps to enable ‘Reconcile Backup’ that are outlined in the document below via the API. I can’t find the details via standard API calls or a relevant qscript to GET or SET the reconcile backup setting, does anyone have any guidance as to how I can achieve this?https://documentation.commvault.com/2022e/expert/144833_reconciling_backups_of_windows_file_system_subclients.htmlMany thanks 

3
M
Bit
1 year ago
A
Byte
Anders Trier RasmussenByte
asked in Self-Hosted Q&A
Office 365 filter mailboxes

Hi Is there any way you can filter through mailboxes using a bulk method to avoid many mailboxes not to been backup when you only have one mailbox app for the Office 365 backup?  

1
M
Vaulter
1 year ago
F
Byte
faiezByte
asked in Storage and Deduplication
DDB backup completed with error

Hi All,Hope you’re doing well !I have error when DDB backup running, “ Job completed immediately as none of the stores are eligible for backup.”When i go to the directory,data exist.PLease help me.Thank you  

2
S
Byte
1 year ago
D
Byte
dorotaByte
asked in Self-Hosted Q&A
is file archiving supported for Ubuntu 22.04 ?  

Hello,is file archiving supported for Ubuntu 22.04 ?   I have an error message: OnePass driver could not be loaded, it is required for OnePass archiving job on this platform. Or maybe I need something doisntalowacd in addition to the file client? Dorota

4
D
Byte
1 year ago
J
Byte
Jass GillByte
asked in Self-Hosted Q&A
Unable to take multiple VMware VMs' backup. Datastore filling up space.

Hi,We are trying to select multiple VMs and taking backups of all those VMs on our S3 Compatible HCP Storage.We know that the snapshots get taken for the respective VMs and then pushed to the cloud library. Correct me if I may be wrong.Even though we have good amount of space in Datastore, it is not possible to take multiple VMs backup as it is sizing out the datastore. We even changed the check on datastore space.Is there any particular setting that can help achieve the backups of the VMs, lets say 10 in number, more effectively and successfully ?

4
Rajiv
Vaulter
1 year ago
A
Byte
ariel_b
asked in Self-Hosted Q&A
IBM went offline

.

2
A
Byte
1 year ago
T
Byte
TD89Byte
asked in Self-Hosted Q&A
Backup VM machine with 2 separated datastores

Hi,We have a big VM machine that uses 2 separated Netapp datastores as its storages. I wonder if intelliSnap could work on this situation? If not, which method should we do to backup this VM machine? Thank you.

4
T
Byte
1 year ago
T
Byte
TD89Byte
asked in Self-Hosted Q&A
SharePoint Document Schedule

Hello, I just wonder what is the best practice to schedule the SharePoint Document? The current schedule that I have now is Full on every Friday and Incremental from Monday to Thursday.Should I change the Friday Full to Synthetic Full? Thank you.

2
T
Byte
1 year ago

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