Commvault Cloud Topics

Hello, I’m running PostgreSQL v13.14 on RedHat 8.9 I want to restore a PostgreSQL Instance from FSBasedBackupSet.This will only work if I made a Full backup before I start the restore. Otherwise I got the error:Cannot start restore program on host [xxxx*xxxx*8400*8402] - a network error occurred or the product's services are not running.Source: wi823-sep, Process: fsIndexedRestoreThis is the link I use:https://documentation.commvault.com/2022e/essential/restoring_one_or_more_postgresql_databases.html. But why must I do a Full backup before starting the restore. What if the Instance is corrupt and I can’t start a backup?  

Hi I am trying to change physical disk for the Commvault HyperScale X 2.x node. I am following the Commvault procedure.https://documentation.commvault.com/2023e/expert/replacing_metadata_drives_on_nodes_for_hyperscale_x_reference_architecture.html But when I am trying to change the disk, I am getting this error:[admin@klpmda12-nbk Base]$ ./CVSDS -m -l /dev/sdb -V CDS/opt/commvault/Base/cvsds: invalid option -- 'V'Please confirm that the node has been rebooted after replacing the damaged metadata drive. Press ‘y’ to confirm and continue with the process [y/n]:yThis option for Metadata Drive Replacement is supported only for HyperScale 1.xFailed to reconfigure meta data storage[admin@klpmd

HiWe presently run Commvault version 11.28.36 For some backup tasks/jobs we are using domain accounts. If we update the password to one of these account in Active Directory where do we update the password for the account in Commvault so the task/jobs continue to run?Kind Regards Dean

Hi All, we are actually troubleshooting an perforamnce problem.  There is an Sync Copy top Tape ( LTO 8 )  2 Mediaagents in a ms csv cluster. When we use combinded streams 1 and multiplexing 1 we only get max 400GB/H troughput the normal jobs have 100GB/h mixed data.  If we increase the multiplexing to 8 and combided to streams 1 the performence grows up over 1500GB/h .  so i have 2 Questions: Is there an limitaion in the stream troughput ? So can 1 Stream only use x GB/h Wich impact has the multiplexing on tape for the DR Restore process, Does it realy impact the performance so the tape getting in wind/rewind process ? 

Hi,In today's unpredictable world, data loss can strike from anywhere – a natural disaster, ransomware attack, or even human error. I do the DR backup everyday. I just wonder, when disasters happen, what are the most critical things do I need to get our data back? Stable internet connection Access to CommServer Access to HyperScale nodes Access to tapesThank you.

HelloWwe are using optimazed scan for a windows server. But It crates a small database and this dataabse does low space on disk.This DB has been crates on E:\System Volume Information\Commvault\Data Classification   I have changed scan method as Recursive Scan and I have added this additional settings. But ITs still having space on disk. can you help how to delete is please?  

Dear All, I am trying to generate automatic tickets whenever there are important events logged, that needs attention. Below are the three scenarios for which I need to open ticketsDR Backup FailuresCommvault Services down on the clientsMedia Failures All I am requesting you is:Where will the log files be saved for all above mentioned scenarios?How do I identify the events from the logs? (Any keywords or patterns) based on your response, I will develop a script to pick the events from the log files and later integrate with our monitoring tools for auto-ticket generation. Thank you!

Hello everyone,I’m quite new to Commvault and only the “secondary admin” but the API guy in the team. We’re running Commvault 11.32.45 in a local VM and have several media agents across our datacenters (no cloud anywhere).I want to get all the devices which are backed up with any job right now. I don’t care if it’s a VM or a physical machine, a database server or a file server. All I need is the device name and maybe the backup job backing up the device.I want to use this information to request details per device from our central DCIM (Netbox) and create a simple list of devices + details.I managed to get clients and subclients via the api but it’s very confusing. There seem to be several apis and several documentations for them.What’s the currently recommended API in general? webconsole, commandcenter, WebServerCore, CVWebService.svc? Which documentation should I follow? documentation.commvault.com, api-next.commvault.com, o

I have created a disk library in our dev environment which is using it’s own separate volume. it will be used for ddb backups. If I want to increase the capacity do I have to add a new volume or can I just resize the underlying volume in linux ?  

DearI need to carry out a survey of the growth of data volume in my backup environment, a comparison of growth over the last few years.Would anyone have a step-by-step guide on how to generate this report in Commvault?This information will be necessary to justify the calculation of data growth projections for the coming years.Thanks in advance for your help.

I'm currently installing Simpana 9 version on my Solaris client and using it.I reinstalled it a while ago due to a problem, and I haven't been able to back it up since then.Back-up content browsing is good, and scanning is good.But it's only not backing up. It's an unknown error.

Hello Commvault Community, Commvault enviroment version: SP34I would like to ask about the possibility of changing the Client Identifier (old Client Name) for the CommServe module.We have an environment that was migrated from the old one - Hardware Refresh, but the Client Name of the CommServe module that we wanted to change remained there. We used the key:bAllowModifyClientNamehttps://documentation.commvault.com/additionalsetting/details?name=%22bAllowModifyClientName%22&id=12282 Unfortunately, this key doesn’t allow you to replace the Client Identifier for CommServe. I know this isn;t highly recommended, but is there any chance of changing this - through Commvault technical support? I'm asking because after Hardware Ref

i have file server where i am taking full vsa backup (included all drives)and for the same server am taking file system agent backup only for some drives ,does it consume double space from my storage ? will the deduplication work well with two type of backup 

we previously use cqcclassic.commvault.com/Dedupe/Design  tool. Now it cannot find it. if anyone have an idea? 

There is a new physical tape library configured in this environment (HPE MSL G3 2024) with 2 tape HPE Ultrium 8-SCSI FC drives. The tape library was added in Commvault and few auxiliary copy jobs performed:1. With the hardware compression disabled in Commvault storage policy copy data path configuration. The size of data on the first tapes was 10 TB.2. With the hardware compression enabledin Commvault storage policy copy data path configuration. The size of data on each tapes was 20-21 TB.The backup data type is VMware backups.Our question is why Commvault is not placing more than 30 TB on each tape, considering they are LTO8 and hardware compression is enabled? This customer has another Commvault environment  , with similar backup devices and same settings, they are able to accommodate between 30 -40 TB.

Hi All, We have many clients that are backing up even in powered off state. As per my knowledge, snapshot should be placed in the datastore and creation of snapshot consider the ESXi host rather than VM (please correct me if I'm wrong).To avoid such scenarios, I found that we have prepared and post process scripts which can be made outside of commvault.Can someone help me on below questionsWhere I can find these scripts?How these scripts works?Do I need to place these scripts in every VSA? Thanks in advance!!

Hi Team,  I have getting an error in Our Commvault backup infra as follows below  "The SCSI command to drive is stuck on the active drive controlling media agent” Please advice on this case

Upgraded to Commvault version 11.34.5.  We are running intellisnap backups and AppAware for SQL  Since the update SQL AppAware backups do not work the default way for this version, App Consistent.  The manifest.zip file that is sent to Commvault from vmware doesn’t contain the xml files needed, Writer.xml.  Per Commvautl/VMware this failure is happening on the VM client OS side of things.  Has any experienced this issue? Thank you

I need the api that gives the deleted VMs list from the vCenter. As per the document:https://documentation.commvault.com/v11/essential/rest_api_get_virtual_machines.html I should get isDeleted in status info as a response but I didn’t see anything like that when I ran the Get VM api:[redacted]response:[redacted]test VM is already deleted. I need an api that can mention that the VM is deleted on vCenter. So I could go ahead and delete it from commvault.

Hi Good Day!I’m planning to deploy new HSX servers. I have a question about the DNS record requirement. Pls help.Environment detail:Bond1VLAN1.bond1 (CS-Registration)  -→ This will be used for connecting to Commserve and VMware backup, DNS, and MGMT.VLAN2.bond1 (Data Protection)-→ This will be used to backup Agent-based backup. Bond2 -→ This is for the Storage Pool. DNS record not required.DNS record planning to create for the bond1 interfaces.VLAN1.bond1: hsxcsreg01.smaple.com , hsxcsreg02.smaple.com, hsxcsreg03.smaple.comVLAN2.bond1:  hsxdp01.sample.com, hsxdp02.sample.com & hsxdp03.sample.com   ? Do I need to create a DNS record for the Agent-based backup sub-interface? In this context, I doubt I can have a DNS entry for a sub-interface other than the CS registration.  Please help.

Hi Team,i saw in documentation that, each node should be commvault licensed to be used as HSX nodes. So when do we install the license ? do we install it from commcell or on each Node ILO after the complete installation of HyperscaleX ? i am going to use a HPE Apollo 4200 Gen10 Server.

Hello, I am trying to reset secret key of end user but end user not getting nieuwe qr, i tested with trst user without MFA and i am getting e-mail to reset password.In webserver log i see that  WEBAPI-STARTED processing [PUT]:[/User/Secret/Reset] request. : /User/Secret/Reset : AdditionalInfo[ ConsoleType[AdminConsole]]11336 91    04/16 13:07:25 91  e.skepko Invoke - WEBAPI-FINISHED processing [PUT]:[/CVWebService.svc/User/Secret/Reset] in [25] ms;  HTTP code 'OK'

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

Hello,is it possible to share a direct attached library (SAN) across CommCells over ethernet?  Thank you

I have written a script to check for the required binaries on either Ubuntu/Debian client or on CentOS/RHEL clients.  I am attaching the archive that includes:The script The instructions Binary lists for Ubuntu/Debian CentOS/RHEL If there are any issue with this, let me know, but it seems to run fine on my end.