Commvault Cloud Topics

After updating from 11.28, to 11.32.  Have a single system that is not able communicate properly with the commserve for backup purposes.Check Rediness returns OK.cvping from/to the client and commserv is happy.All services on the client are running.client and commserve are in same subnet, so no firewall appliances between them.Client services stopped/started, and finally rebooted the client. no change.Some of the errors in the logs:“There is no incoming network connection from ‘commserve’”“No Incoming tunnel from ‘commserve’”“Couldn’t translate client name ’client’ to a client ID.last step i guess is to re-install the client?

Dear Team, We are planning to relocate our DR backup environment to another location.Currently, our DR machine is a virtual machine with CommServ live sync enabled and running every 15 minutes. We have a 6-node cluster Hyper Scale 1.5 dedicated to backup purposes in our DR workload. Additionally, auxiliary copies are running daily from the data center to the DR site.Could you please assist us with the prerequisites and potential impact of this activity Regards,ManiD

Hi Team, I have two separate SQL Servers. Can I make a definition such that when the backup of one ends, the backup of the other one starts after that?

Hi,I’ve seen that I can get a RestAPI call for a report like it is mentioned in that topic:  How do I use this URL e.g. in a python script?Have I just to run a command like the following after I’ve done a login? payload={}headers = { 'Accept': 'application/json', 'Authtoken': token}url = <API CALL URL>response = requests.request("GET", url, headers=headers, data=payload) Second Question, which permissions are necessary to keep the user rights as secure as possible? BRJan

i tried adding metallic console in command center it went successful , however while trying access it , it says permission denied, now i am not able unlink as well

Hello,Is there a way to change this sub-client attribute via REST API - ‘Auto Detect VM Owner’ ?We haven’t found and supportive documentation for it.Thanks

Hello,We have a private metrics reporting server running on Windows 2012 VM.It has off-course SQL server as well as Web-server package. CV version is 11.28.91.The plan is to do an in-place upgrade to Wndows 2019. What would be the best approch for this upgrade, and what should be considred  before upgrading  ?  Thanks

Dear community,After initial Commvault installation, noticed that Im getting Anomaly notifications about “No Schedule” for “File System” about MediaAgents.Considering that all MediaAgents have internal backup jobs for DDB, INDEX (?) etc, is there any suggestion for further protection?What is the best practice to protect Media Agents?Best regards,Nikos

We have a user that is able to bypass the need for entering in their password + MFA token when logging into the Java console. This user is part of a group where MFA is enabled and SSO is disabled for our environment. I'm not sure what the reason for this would be? When the user initially logs in through the Java console, then opens up the web console, their login for some reason persists. So if they close out the Java console after closing out of the web console, they are then able to login to the Java console without the need for entering in their password or token. It seems as though for some reason the login session persists through the web console. I’m pretty sure this is an additional setting that needs to be modified somewhere, but I’m not exactly sure where this might be?

I purchase new licence. is this possible to see licence in commvault support portal

Hello,Do virtual machines that are added to the VM filter consume licenses?Do virtual machines that are used only for VSA proxying consume licenses?Thank you

I am trying to push the media agent package on an Azure VM from the Metallic portal and it always fail with error 68:224 Description: Connection error. Check if services are running on client Any idea what is causing this error? Thank you.

We have few VM’s with Thick Lun Provisioning but the actual size of the VM is very small.Let’s say Provisioned capacity is 7TB.But the read size of the VM is 1TB.Does commvault consider 7TB or 1TB of License? 

Hello All,Greetings for the day!Linux idataagent backup failed with input/out error.Current CV version: 11:32:45 and client is Linux machineWe have full backup access on the mount-point i herewith attached the Jobresult log for reference.Thank youRobert

We’re setting up a new Alma 9 file server that we plan to have 4x 60TB volumes, and then use the Linux LVM to stripe them (sort of like this).We are into the half-billion inode count now, so we know that the File Agent without using block level backups would be untenable as the incremental scan time phase alone on the previous file server would reach 13-15 hours before even beginning the backup phase.However, I am having difficulty finding documentation on commvault’s pages confirming or denying whether volumes striped in this way is supported for block-level backups (we know that the File Agent without doing block level backups works fine as we are already using striped volumes on our previous file server).Can anyone confirm or deny or provide a link to the docum

Hellowhat is the main difference between the two tapes media status? if both are in the library?RegardsFederico

IHAC looking to deploy HSX RA and create bonded vlan’s has the following question. Can the data protection bonded interfaces be configured for a vlan that will work with dot1q/VLAN sub-interfaces? If yes, which topology we need to use? This will allow the interface to talk to multiple VLAN’s. Background:https://www.ciscopress.com/articles/article.asp?p=2990405&seqNum=2 

i have seen the documents for oci pca backup and i was checking vsa proxy requirement it was referring vm manager in the requirement.  https://documentation.commvault.com/2024/essential/oracle_cloud_infrastructure_for_private_cloud_appliance_pca.htmland system requirement for proxy is below , is there any connectivity requirement ?https://documentation.commvault.com/2024/essential/oracle_cloud_infrastructure_system_requirements.html  

So, I’ve got a ticket in for this, but have only recieved remedial solutions.  Basically, when we back up the dedupe database, its snapshot appears to be happening ok, but it’s missing files, as in they’re simply not there (see below).   It’ll take days of downtime (hundreds of servers not backed up) if we simply need to rebuild this.  Could this be a corrupt DDB?  Anyone else seen this issue?  ERROR CODE [6:43]: Backup failed: unable to open or read a file. Configured to fail on any error. Please check the following: 1. The account that the File System agent uses has sufficient privileges to back up files. 2. The data being backed up can be accessed and is not on a path that is unmounted or is inaccessible. 3. A third-party product is not locking the files. 4. There is no corruption of the data on the disk. 5. If some failures are expected, please change the current setting so that the backups can complete.Source: MyMediaAgent1, Process: clB

Hi,During my attempt to access the Commvault Partner university site, I ran into an error while logging in.Best Regards

Planning to do a hardware refresh of Commvault environment running livesync.  I would appreciate some advice on how this can be done.Reasons for doing the refresh is as follows:1. Upgrade to Commvault v11.32 2.  Commvault currently running v11.20 with SQL 2012 as the backend3. OS of Commserve and DR Commserve need to be upgraded from Windows 2016 to Windows Server 2022Anyone who has done similar initiatives ?  What are the caveats and steps on how to implement this?

Trying to do a decoupled installation of the agent on a RHEL server. Can complete the decoupled installation on the client without issue however when going to add the client in Commserve and using the option “Fetch the configuration information from the client that is already installed in decoupled mode” there is no option to tell it to use the Network Gateway that all remote agents connect through. How can this be achieved? 

It appears that AD-based Accounts are now subject to account lockout rules - is this an 11.32 feature, or has this been around for a while? Also, is there / is there going to be a method to unlock accounts via the CommCell Console, or am I going to be forced to use the Command Center?

​ Hi, We are trying to restore a single DB (Out of place) using DumpBasedBackupSet, but it fails with the below error: Source:Postgres version : 10.17OS: CentOS stream 8 Destine:Postgres version : 14.11OS: CentOS stream 9    Job log:=============================================================================4072164 3e2328 03/25 19:25:17 21322972 PostgresRestore::OnBufferPlFsHdr() - fifoname = /opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/21322972/testingdb4072164 3e232f 03/25 19:25:17 21322972 PostgresRestore::applyPostGres() - Enter4072164 3e232f 03/25 19:25:17 21322972 PGCommon::GetPGLibraryPath(1479) - Couldn't find library [/usr/pgsql-14/lib/libpq.so] , try to locate libpq.so.x v

Hi Team, I have two different lists with names in it. I want to use each value from both the list inside for each how that can be done in workflow? <App_SetClientPropertiesRequest>    <association>        <entity>            <clientName>xpath:{/workflow/ForEach_1/OldName}</clientName>            <newName>xpath:{/workflow/variables/new_name}</newName>        </entity>    </association>    <clientProperties>        <client>            <clientEntity>                <clientName>xpath:{/workflow/ForEach_1/OldName}</clientName>            </clientEntity>        </client>    </clientProperties></App_SetClientPropertiesRequest> xpath:{/workflow/variables/new_name} has a list of names which is not working, everytim it is taking same object it also should work as