Commvault Cloud Topics

We do are doing aux copy from one side to other using SD-WANThe strange behavior is that is the the copy from A to B is working fine but the other way round it is really poorThe configuration is done equalwhat can we check/do to increase also in the other way

Hello,I am about to delete a client that is a VM from the commcell as it’s not needed any longer.However I do get a warning, as below. Is it only the wording from commvault or will it actually delete all virtual machines?I hope it only delete the one chosen.But before clicking okej I hope to get some verification by someone in here ThanksHenke

The Agent Restartability matrix suggests that an Exhange Mailbox archive operation will restart from the point-of-failure. Can anyone confirm whether, at an individual mailbox level, this means that the operation will continue on from the last protected mail item, or does it start from the beginning for that mailbox?

Hello,we have a customer has commvault archiving solution, with traditional installation as below.1x cs vm in HQ site2x windows MA +index  in HQ 2x windows MA +index  in DR2x Webservers in HQ 2x Webservers in DR2x webconsole in HQ2x webconsole in DRnow customer bought  2x HSX Appliances 1x HQ, 1x DR what is the best practice to migrate the data and hardware?  im thinking of the belowdeploying the HSX with the existing CS vm  configure the HSX as MA and index nodes dash copy the data to the new HSX offload the old MAs +index  and keep the WSs and WCs as it is is this approach okay or there is a better approach? another question, if i’lll copy the data using dashcopy:will be any issue recalling/restoring the data after demoting the old MAs? will be any issue during outlook addin recalls? thanks

Does anyone know how to retire an Index/Analysis Server that contains roles?  I can get all of the roles to remove except the last one.  I also just attempt to right-click on the Index Server entity and choose Delete, but it says that it is associated to DC Plans [ODA_DCPLAN_8534] and to remove the connection and try again.  We only have 2 plans - Threat Analysis and FSO.  There is no association or relationship I can find in the Command Center to either plan let alone any other backup plans.  All I want to do is delete the Index Server I created - there isn’t any data on it.  It had another node on it at one time, but I also removed that from the configuration hoping to tear it down one piece at a time.  Please help!  Very frustrating.  We are running Windows Server 2022 on the CS and FSO/Threat Analysis on the 2 Index Servers.  These servers are VMs.  

hiany idea why from and subject are empty ?Pavel 

As titled, any parties did try this in the testing environment without any issue?

Is there way can we edit the Customized RPM Package  ( like Commserve hostname or clienthostname)

Hello team,Im trying to integrate with MFA solution called NETiq from Microfoucs. I have checked the documentation for adding saml appMy question is where i should get the idp file ? My understanding is the mfa should provide the idp then i upload it then i will generate the sp file right?? Appreciate if someone can give me a clear steps for the configuration.Thanks

Hi Team,i have started the NW configuration wizard for my Apollo 4200 based HSX nodes . on each node i have 6 interfaces( 2x 1G, 4 x 10G). when i create LACP bond1 in the wizard, i can see all my 6 interfaces available to choose for bond creation and i chose 2 10G interfaces for the LACP bond1 creation and tagged my VLAN to the bond1.However later i can assign “Commserv registration” OR “Management” only on this bond1, i dont see “data protection” and “storage pool” options in the list.any idea what could be causing this ? i have not configured switch link aggregation(LACP) yet , is this the reason i am not seeing data protection or storage pool in the list ?please provide your valuable guidance. 

Hi All, We have setting as belowversion 11.32.35 first and second disk library with deduplication enable library with 3 drives primary storage policy use first disk library, secondary copy to second disk library, tape copy from secondary copyrefer “Data Multiplexing cannot be enabled on a deduplication enabled copy or on a Disaster Recovery Backup storage policy”, check tape copy policy Media display “Multiplexing Factor 5”.may we know the “Multiplexing Factor 5” will use all tape drives?may we know the “Multiplexing Factor 5” refer which properties setting?could we change? Best regards 

Hi,I'd like to know how to check that my ‘Retire laptops when they are offline for...’ and ‘Delete retired laptops after’ settings are working properly ?the number of laptops is not decreasing… thanks a lot 

We are moving from Storage Policies to Plans and have Plans for databses where we run Transaction Log backups 24/4 each 15 minutes.  For Simple Recovery Mode subclients we only run daily Fullbackups, but when moving to a common Plan it triggers Transaction Log backups for these Simple Mode subclients as well. There are a lot of jobs with 0 bytes of data and it makes a mess. Is there a way to skip these Transaction Log backups for SQL databases in Simple Recovery Model? With a service level approach to setting up common Plans, I don’t want to set up separate Plans only for these Simple mode SQL backups. At this point I have removed all Database schedules from the Plan and configjred them separately, but this adds complexity. A sinple way to exclude Simple mode SQL from the Transcation Log schedule in the Plan would be really nice. /Patrik

Hi All,Data Multiplexing with Multi Streaming, example, a three stream data protection operation is performed with a multiplexing factor of three. J~1~, J~2~, and J~3~ are data protection operations, and each used three streams. There are three drives available, D~1~, D~2~, and D~3~.If there is data multiplexing with a multiplexing factor of three.The first job (J~1~) uses three drives, D~1~, D~2~, and D~3~:D~1~ - J~1~D~2~ - J~1~D~3~ - J~1~Refer above example, may we know more detail as below?- if J~1~ backup only one VM (without client agent) with three stream, will the VM backup in three tape Tape1, Tape2 and Tape3?- if the VM backup in three tape, should it must have three tape drive when restore? What impact if only one drive available when restore?- if J~1~ backup 10 VMs (without client agent) with three stream, is by VM backup in three tape drive? e.g. whole VM1 backup in Tape1, whole VM2 backup in Tape2 and

Hello11.28.111We are migrating one of our VmWare clusters to Hyper-V (licensing grounds -  Broadcom)We have disk filters traditionally on our DB servers, that also do DB Agent backups, to save backing up the data twiceIn the subclient under Vmware, in the VM Disk Filters, you get a ‘Browse’ option, that allows me to select the SCSI ID of a serverIn the subclient under Hyper-V, no browse exists, just ‘Add’Now I can choose a ‘Virtual device node’, but that doesn’t seem to allow me to choose a client, so I assume this is globalThe other option is ‘Virtual Disk name’, which scares me, as this is why I use the SCSI ID, as my VM guys often move servers around, which would make this break!If anyone has experience and ideas on this subject of what we could do, it would be much appreciatedThanksMark 

Hi,am I right in saying that “Scheduling AirGap Intervals on HyperScale X Nodes” pretty much just shuts down access to the HSX between the times you enter ie 9am - 9pm ? https://documentation.commvault.com/v11/essential/scheduling_airgap_intervals_on_hyperscale_x_nodes_01.html Also, if I have a second HSX cluster in my DR Site that just stores AUX copies and I enable scheduled AirGap intervals what happens if an AUX copy is still running as it got delayed ?

Good dayI”m busy configuring the download center for endpoint package installs. I’ve created the repository using the Web Server options and then added the packages as required and synchronised them.When creating a laptop user and having the invite link sent to them, the below page opens up with no packages published.  If the user navigates to the Webconsole and to the Download Centre, the packages are listed. Ideally I’d prefer the above page to be populate, but not sure when I’m missing?

Hi,I hope you are doing well.I am trying to upgrade from Simpana v10 sp15 to Commvault v11. I am using in-place upgrade method and the precheck filed with the below errors:04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Executing file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ERROR###This Commcell is not authorized for upgrade.] [RecNum:1, LineNum:46, Spid:81]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ADVICE### Please email yourupgradeadvisor@commvault.com to request an authorization code.] [RecNum:1, LineNum:86, Spid:81]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Failed to execute File [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]. ExitCode [2]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Execution of file [C:

  on Apollo 4200 server, we have set up all HW configurations as per Commvault documentation and then loaded ISO in ILO.Later the installation completed as above attached . But when i click "finish" button server reboots and screen is stuck in commvault hypercale page, please guide with next steps. we can see a cursor below, but no response  when we click enter.

Dear Commvault,We are facing problem in a restore of a shared folder (within a Windows Server VM).Data files are restored but not their share permissions. Is there any schedule for share permission restore, maybe from registry level?Please for your feedback,Nikos

Hello Commvault Community,While restoring SQL DB to “D” and “E” drive we are getting the below error.Description: Encountered error while writing to the file. Error code [28]. Please make sure there is enough disk space on [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\0\18631087\RstStage].I would like to know why the CV_JobResults is taking so much of space (67GB) on “C” drive. In the other hand we have another server where CV_JobResults is availble in “D” drive is taking less space (67KB).If this issue created for the content store available on the Drives, could you please assist me if I can change the path and how. If not please suggest the solutions.

Hello,I made a restoration of VM in a client aws account : Start timeApr 30, 2024, 9:07:22 PMElapsed time                1 hours 4 minutes 39 secondsEnd timeApr 30, 2024, 10:12:03 PMDuration                 1 hours 4 minutes 41 secondsAverage throughput                 42.43 GB/hrSize of application                 45.72 GBTo be restored1No of files restored1 How can we improve speed restoration, there are some tunnings features to increase the restoration. We got grid MA : instance type :  r5.4xlarge ebs : gp3 iops 3000  The CPU on MA is under-provisioned Thanks a lot for your help. Regards. Karim

how to do multiple stream restore of a single VM with 10 disk  and sized 10 TB.Does CV 11.28 or later version support multiple stream restore for single VM with multiple disk.

HiI have a problem with automatic selecting inc SnapShots for Backup Copy → see post:   (I have opened a case and it seems that I have found another bug) I wish to do this via script:  because there is no way to do this via REST or Powershell I’m now looking for a way to do this with qoperation … is this possible ? Best regards Frank

Hi,We are trying to do a Postgres DumpBasedBackupSet Restore, but it takes longer for restore to finish.Like 300Gb take a 1 ½  day and we end up killing the job!!!Any help/suggestions to improve the speed?On hardware side we have enough resources:Source:Postgres version : 10.17OS: CentOS stream 8 Destine:Postgres version : 14.11OS: CentOS stream 9 During restore I can’t see the throughput or number of stream allocated. Thanks,