Commvault Cloud Topics

Hi folks,I’m a relatively new Commvault admin so I’m learning a lot of this as I go. My teammate and I were tasked with testing a back-up to S3 storage hosted by our overarching IT dept. We set up an aux copy to go to the S3 bucket, did our testing, and now I need to clean up the remnants of our testing in the Commcell Browser. I’m not sure if I can just “right click and delete” or if there is a proper way to remove everything.Here is what we have:Storage Resources > Deduplication Engines: one related to the S3 storageLibrary: there was one for the S3 storage, but this was removed at the conclusion of our testingStorage Pool: one related to the S3 storageStorage Policy: one related to the S3 storage, a second one under our main storage policy related to the S3 bucket (the actual aux copy)The part that I’m a little worried about is the ddb for this test ended up in the same folder as the ddb for our global copy policy, so I don’t want to accidentally delete the ddb we need when delet

Hi I have a customer who’s migrated their backups off to another solution. Commvault will stay in place for recovery purposes.They currently have 6 physical Media Servers (3 per Data Centre) with the following configuration. 1 x short term DDB spread across 6 Media Agents.1 x long term DDB spread across 6 Median Agents. Effectively each Media agent hosts a portion of each DDB (short and long term).These Media Agents will be decomissioned and the intention is to consolidate the DDB’s into 1 x Media Agent in Azure.The Short Term DDB’s won’t be migrated as they will age off.I know CVLT only supports 2 partitions per Media Agent, but can I run 3 partitions on 1 Media Agent and not affect recovery operations?First prize would be having the 6 partitions hosted on a single Media Agent. Can I go this route?Alternatively, is there a way to consolidate all 5 partitions into 1 partition, hosted on 1 Media Agent? Thanks.

Hello, We want to enable Software encryption on Commvault and in the documentation, I found that all encryption keys are stored in the Commvault Databse. Can we also have the possibility to store these keys on another place (cloud, server, vault ) ?Thank you in advance for your help.Best regards!

Hi Good Day!Environment:One commserve to manage the backup of 2 Data centers in different locations.One vCenter to manage VMs of 2 DCs. It is in the stretched cluster the VMs shall move between the DCs.Question:What is the best method for selecting the VMs discovered in the local DC for backup? Do not want to load the VM backup traffic across the DC in a failover scenario. Could select the backup based on VM presented on the ESXi hosts in the local DC? Or can I use tag, Folder & Data Store based VM selection? Which method best satisfies the requirement? 

Good day!I would like to know how the Hyperscale X cluster is selected for the VMware backup VSA access node and how agent-based backup can point to the HSX cluster in the policy/plan.This is the first time, planning for an HSX deployment. Will there be a virtual name automatically created which can be selected in the Backup Plan/policy? 

Hi guys,I’m wondering if there a way that I can divide and assign an amount of Endpoint users licenses to a particular tenant?Like, I have tow tenants configured (tenant1 and tenant2) and 50 endpoint licenses. From here I want to hardly assign 10 Endpoint license to tenant2, where admin of the tenent2 only can use a maximum of 10 Endpoint licenses. Any idea on haow I can acheive that?

Hi ,i have schedule a monthly full backup on every month 1st , and there is extended retention for monthly backup set for 6 month ,  but i have read the below i want to know which backup will be selected for extended retention is it the one i scheduled or automatically the based on the start time ?A backup job will be selected for extended retention based on its start time. For example: If a backup job starts at 11:55 pm on August 31st and ends at 1 am on September 1st, then it will be selected as the last full backup for the month of August and will be picked up for extended retention i want to know which backup will be selected for extended retention is it the one i scheduled or automatically the based on the start time ?

Moving to a new NAS for our file system. How can we ensure STUB data is copied and updated? We use Robocopy.  

For some reason, there’s a setting that I cannot locate to disable Automatic Maintenance Release Updates. I know this happens because when I login I get an Information dialog box that says, “Commserve is at version (11.28.56) and Commcell console is running on version (11.28.44). You must install the latest updates on this client to use it effectively.” Does anybody know where this is located?

Hi guys, I am struggling to find a balance between stream and datastore limits for our environment which has many datastores and clusters on a shared flash array (using SAN transport). The VSA client also contains numerous remote sites all backing over over NBD, all of which funnel to the same MA/access node. The MA has plenty of resources but is fast enough to really hammer the array.https://documentation.commvault.com/11.21/expert/31115_performance_tuning_for_backups.html is what I’m referencing but I see no clear cut way to throttle TOTAL datastore streams hitting the SAN but not limit all the various NBD-based remote subclients. Meaning - I can’t limit the streams of the MA without impacting the run times of all those NBD clients because they take hours to complete in some cases. Basically what I’m looking for is a way to have the proxy/access node tell “hey, all these subclients and datastores reside on the same array, so limit total streams for all those combined SAN streams to s

Hello Community, ###When data from previous backups is deleted, you can view the deleted items on the Browse tab of the Restore Files page###https://documentation.commvault.com/v11/essential/4431_displaying_or_hiding_deleted_data.html#:~:text=From%20the%20navigation%20pane%2C%20go,The%20Restore%20Files%20page%20appears.I have a question regarding the restoration of deleted data mentioned in the above article. I would like to know if it is possible to restore deleted data in the following scenario:IDA: Wins file system / vsa for azureSuppose daily incremental backups (15 days retention) and regular full/syn full backups are performed once a week (15 days retention)., and monthly backups are kept for a year, with backups occurring on the first day of each month. On day 1, a file is created and deleted on day 4.Three months later, the customer wishes to restore the deleted file from day 4. Is the deleted file included in the second monthly backup that was performed on the first day of the

Hi, we have different amount of clients to update in tabs: content and summary. Is it a bug? I’ve stage the csdb and have the same issue. Below 18 clients needs update: and here only 12 clients requires update: Regards,Lukasz

Hi we are running 11.30 and we want to start testing WORM Storage capabilities on our Datadomain. We have configured the retention-lock feature on Datadomain and activated the WORM Storage Lock on Commvault through the CommandCenterTalking to the Dell specialist, he has told us that there is a config that could affect on Commvault, the “automatic-lock-delay” value. That´s the time that the file remains “opened” while are being written on the DD by the backup aplication (in this case, Commvault), until it confirms the file closure and the it locks the file with the retention set before. As we don´t know how much time does CV need, we have set it to 120min on the DDHas any of you any experience with WORM on Datadomain in Commvault? Do you know how much time does Commvault keeps the files open on DD until are closed?

IHAC who has a requirement to encrypt all data in-transit for CV.  They use encrypted disks so they only want to encrypt data in transit for all clients.  There does not appear to be any way to do that globally. 2 questions….. Can we turn on in-transit encryption across the commcell? Should we just use the CC level force encryption across the board and not worry that the disk drives have HW encryption enabled (ie. There is no risk to double encryption) Thanks, Phil

Hello,we are using Metallic from quite some time, but for the past few weeks, we have observed that after weekly patches, the backup system breaks down. In most cases, we are unable to perform backup and recovery tasks on Saturday and half of Sunday. Not to mention a set of minor and major glitches that, for example, cause backup jobs to be skipped without any notification for no reason because of a broken backup schedule. Thus, if one doesn’t monitor the backup jobs carefully, one will not even be aware that such a problem exists. During downtime, reporting is also broken in most cases. Recently due to constant issues it’s difficult to be regulatory compliant using the Metallic SaaS/BaaS platform. What’s even more important, currently we cannot rely on backup system which by design should be our last line of defense.  Where can we expect Metallic platform to be more reliable, stable and quality oriented?   

Hi, Following documentationhttps://documentation.commvault.com/2022e/essential/97847_privacy.htmlit’s possible to configure Privacy on Commcell or Company level, but recently customer made a case that this won’t be ideal in their environment and they would rather apply it on user group or plan level. Since documentation doesn’t mention it, I assume it’s not supported, but wanted to ask here anyway in case there is some hidden magic setting that allows it. So I guess the question is: is it possible? 

Hello!Customer used to run VMware backup using Netbackup, via NBD. They moved to Commvault and SAN transport mode.Happens that, even with few data readers (6), underlying storage (SAS+SSD pool on a DELL Purity)  where the Datastores resides is suffering a lot. Overall latency goes so high that the production environment goes down. We are using HSX and SAN is 16Gb.Does anyone has any experience with situations like this? Any clue? Is HSX via SAN too much for their storage?Regards,Pedro

I just recently noticed an error during my OneDrive Online backups causing the jobs to fail. The error I’m getting is“Section size is greater than 2gb, Consider splitting into multiple sections As the section continues to grow in size, please consider deleting this section and splitting it into smaller sections of less than 2 GB”.Is this something I can fix on my own?

Hi Community, I’m trying to restore a server to new hardware using 1-touch restore but I've hit an issue. The back up job runs and stops at 90% asking for Mass Storage Drivers. When i look in the log, the below drivers are requested: 2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - [ ] Matching driver either not found or an error was encountered. Driver will need to be provided: name [megasas35.sys], service name [megasas35]2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForDriverInCache(2510) - [ ] Checking target device: Type [MSD], driver [iaStorE.sys], service [iaStorE]2756  f94   06/13 13:24:53 ### CRegistryMerge::CheckIfDriversArePresentInCache(2378) - [ ] Could not find a matching driver at any of the readily available location(s)2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - [ ] Matching driver either not found or an error was encountered. Driver will need to be provided: name [iaStorE.sys], service name [iaStorE]2756  

Hello! I’m being tasked to simulate a DR for a system (server and DB) from tape exclusively. I’ve only done normal restores and I’m not sure how/if I can do that from a tape while having the backed up data on my disk library. Any ideas? Thanks!

I have several of the CommVault reports (notably the “APSS - Missed SLA Report”) keep referring to clients and virtual servers (backed up with the Virtual Server Agent) that are either deconfigured (if a client) or removed from the VM group (if a VM).Is there something I need to be doing when removing a VM from virtual server backups, or deconfiguring a client so these do not show up on reports?  I’m not sure why 100% of all deconfigured/removed VM’s are not showing up on these reports, only “some of them” Note: some of these were “last backed up” in 2015, 2019, 2020, etc. they all indicate “No Schedule” or “No Job within SLA Period” as the “reason” which is 100% true as they have been removed/deconfigured a long time ago. 

Any Idea ..! 

Hello Community,I am looking for some way of the manage credentials by API, to create new one cloud library in Azure and automated process creation new cloud library in Commvault. I checked the link with API but inside is lack of details about the topic. Cloud someone show me the details for that API request? Reagrds,Michal

I’ve been unable to access cloud.commvault.com & documentation.commvault.com all morning (Australian time).Partners.commvault.com and community.commvault.com are still fine (or I wouldn’t be able to post this question).  I’ve had a couple of colleagues check from different locations and they are seeing the same. Any known issues?

Hi, There is an option to assign users or users group to a plan, but recently customer made a case that they are more device-centric then user-centric when it comes to assigning new devices to employees. They asked if it’s possible to assign devices to plans based on hostnames rather then users/owners. I would really want to help here, but I’m not aware of such option. Please let me know if it’s possible or not.