Commvault Cloud Topics

Hello the backup failes with with the following error Description: Snapdiff operation is not supported on volume [gusvm604_diensten001_p]. Please check snapdiff settings on the file server. how can i solve  this?

This may sound like a ridiculous question but I’m honestly asking…I’ve been a CommVault customer for more than 10 years.  Over that time multiple people have been backup administrators which is not a dedicated position but one of those “other duties” that people get assigned.  Also over that period, CommVault has changed a lot and deprecated various things (the original Compliance Search and Azure V1 client as examples).  Currently I’m dealing with a LOT of problems.  I have some staff on OneDrive V1 backups and some on V2 - and neither run cleanly.  The new Compliance Search doesn’t work properly, the java GUI has duplicate clients that I can’t explain, and the daily Administrative job summary email report has multiple content indexing failures.  SharePoint backups (on prem and M365) don’t work properly, the Command Center health report reports jobs that have aged out months ago as problems and the Database Index Fragmentation shows as critical even though zero percent of th

Hi,Is there an option to run a custom pre backup scripts for vmware backups ( not pre-freeze & post thaw ),For instance a script that checks if a certain file exists on the discovered VM’s and only then allow the snapshot to be taken and start the backup process ? Thanks

In practice we see many of our customers determining RTO’s based on paper exercises before even validating what it takes to live up to the RTO SLA agreement. In case organization refer to RTO-0 than they refer to high availability which can be achieved using for example clustering technologies combined with sync. mirror storage or application with built-in capabilities relying in a distributed backend. However it doesn’t protect in case you run into cyber security threats, malicious intent or human failure.Now you have to rely on your backup copy to recovery to a specific point in time. Now let’s forget the time that it takes before the actual recovery process starts which is easily forgotten, but what actually adds-up to the entire recovery time. Let’s not take into account the MTD which stand for the maximum tolerated downtime as well but let’s focus on the RTO definition within Commvault. What is the rule of thumb that Commvault uses itself to determine the RTO? I rem

El Plug-in de vCloud Director no carga al ingresar como usuario de Tenant . al ingresar como provider , si me puede abrir el plug-in , e incluso puedo configurar el usuario con el que conectara hacia el comserve. validando el error que me arroja cuando intento abrir el plug-in como usuario de un tenat , abriendo la vista de desarrollador me esta arrojando un error 403 forbbiden. tienen alguna idea de lo que estara sucediendo? , pudiera ser que me falte agregar algo en el comserve para que me permita abrir el plu-ing desde un tenat?.  comserve version 11.28.53 saludos Dulce J Rico

Hi All,We have as case where we want to restoring an Entire Exchange Online Mailbox for the user who has left the company and domain account was deleted. What is the best practise from Commvault to recover the Mailbox. Regards,Rahul 

Do I need to run a Quick verification of existing jobs on disk and deduplication database prior to running Space Reclamation Job? 

Hi guys,in the past it was possible to see the monthly trend in the license summary report. How can I view this information in the new report? Is there a report with this information?Thanks Andrea 

Hey Everyone,I have a DR site that replica a vm from the vc prod to vc-dr.so the backup work from the netapp machine bout site, the snapshot is working well but the machine live sync get this error: Error Code: [23:10]Description: Error while reading pipeline buffer from MediaAgent [commvault-ma-dr.dordom.local].Source: commvault-ma-dr, Process: vsrst

We have a oracle RMAN backup running with 35 days retention (According to the policy). Now, there is a requirement to take adhoc RMAN backup with one day retention.  In “resubmit job” window, advanced backup option → media → job retention → for, I selected 1 days (retention applicable on → All copies). I am not sure whether it will work because in commvault website, its mentioned that for “ For n Days box is greater than the number of days specified in the storage policy copy retention”Advanced Backup Options (Media) (commvault.com) For n Days: Select this option to prune this job after the specified number of days. Make sure that the value you specify in the For n Days box is greater than the number of days specified in the storage policy copy retention.

Hi Team,  I noticed that there is a schedule to download software but it is not working to download the latest maintenance release, is it right this behaviour?Which one of these options should be selected?The last option if I choose, in this case,will it download just the 59 maintenance release and, for example, an future 73 not will be downloaded?  

I have a customer asking if CV has a way to confirm the validity of the backups that are taken. I am not aware of any way to test whether a backup has all the content it is supposed to backup versus what is on the target server that is being backed up. Beyond the normal stuff like alerts, reports, dashboard etc etcThey ran into an issue where one of their backup admins made a mistake and let a failure ride for several months, had a critical recovery request and now they are trying to figure out a way to make sure their backups are sound.I doubt it, if the backup admins are not following the reports/dashboard and alerts then I am not sure what we could provide beyond that.  

Considering that 1-touch backup and backup networks are pretty common things, I’m surprised at the issue I’m having trying to do a 1-touch recovery over a backup network.Whether I’m using a ReaR based recovery or the 1-touch ISO, the restore client that fires up doesn’t seem to get the backup network configuration and the restore is attempted over the primary interfaces.  The restore client tries to talk to the MA over DNS IP and vice versa.  Considering we have backup networks, that data path is firewalled.I’ve managed to make it work, but it is a PITA as I have to add to the hosts file of the client the name of every MA and the matching backup interface IP, and I have to add the restore client backup IP and hostname to the /etc/hosts of every MA.So how do others do 1-touch recovery and backup networks?   I can’t be the first person to have encountered this.

We are still new with Commvault and AWS and more specifically fitting into a REAL budget.  Recently there was a report of some drastic increase in charges for a small vpc environment.  We are at 11.28.36 and are backing up a total of 18 EC2s with 1 Full / week and 1 Incremental / day (except on the Full day).  The Storage Policy for retention is set to 30 days and 0 cycles.  We also note that AWS recently started encrypting S3 buckets for free.  We also have encryption AES 256 set,Also so note that the S3 was originally setup with versioning.  We have since (12/2022) suspended the versioning and have plans to use a new S3 and seal off the DDB. We have never done a restore in this list environment.The question is how or if Commvault uses the GET, PUT, COPY, POST & LIST functions?  The accounting people have reported the following:******Feb – 2023 – Total S3 Bill was ~$174Amazon Simple Storage Service USW2-Requests-Tier1

I’ve been plugging away at testing Terraform with Commvault, but I keep hitting a wall with authentication. For the sake of testing I created a user called terraform. At first, I received an error in the WebServer.log which was helpful:Exception Message:[The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.]Error when running terraform apply:│ Error: User creation failed with Error: Access denied││   with commvault_user.user1,│   on main.tf line 15, in resource "commvault_user" "user1":│   15: resource "commvault_user" "user1" {│I used https://www.base64encode.org/ to convert the password to Base64 based on an article that I found in this community.

Hi all,Wondering if by chance anyone has experience running DDB space reclamation with orphan data cleanup against a cloud library. We have a cloud library in Azure cool tier which we expect may have some data that was not pruned successfully, thus increasing our storage consumption in Azure. The deduplication database for this data lives on local storage.We’d love to run a space reclamation with orphan data cleanup against this cloud library, but we’re concerned about the possible cost of storage transactions against the Azure cool library.Has anyone performed this operation before and observed the related cloud storage costs? For reference, we have just under 100 million blobs and a total of about 400TB of storage utilization in Azure. Many thanks for any input folks may have!

I want to automate the creation/adding of new libraries, specifically such of the type “S3 compatible”. So, not a classical Disc Library and neither a Cloud Library (Like Azure or AWS).I’ve crawled through the Python Modules and the REST API but I can’t seem to find any way of adding such “S3 compatible” type library, only normal Disc or Cloud ones.Does anyone know of a way to get this done? Or have I missed something?

estoy realizando la integración del commvault & vcloud director , al finalizar la configuración del plugin , en la parte donde selecciono el hypervisor , no me muestra ninguno , por lo que estoy queriendo dar de alta en mi comserve un cliente de vcloud sin embargo no me permite ya que falla con el siguiente error :  en el parmetro vcloud director estoy colocando el hostname del vcloud sin https:// y el usuario para fines de prueba se esta intentando con todos los privilegios , el Access node es el commserve en el instale el vsa, alguien que me pueda apoyar en ver que es lo que estoy colocando mal?esta es la parte donde estoy tratando de configurar el nuevo cliente vcloud desde el commcel console 

I need to change VSA transport mode for backups of VMs from hot adds that is being used to SAN mode.  We recently installed new media agents to connected them to fiber.  What do I need to do to connect these new media agents to the libraries and switch over to SAN mode?  

My company has an enterprise subscription and I’ve been advised that the CEO’s mailbox may be greater than 100GB. If that is the case will it still get backed up in Metallic? It hasn’t been migrated yet.Thanks in advance.Gerry

We have upgraded out Commserve from FR24 to FR28.I took hours to trouble shoot and upgrade the Commserve. We dit not have time to upgrade the media agents to FR28. This will happen in the next service Window.Some of out customer upgraded the client to FR28. We are getting error in our backup.Error Code: [80:267]Description: Unsupported MediaAgent version.Solution:1. Upgrade media agents. ( not possible today,  need new change)2. Uninstall FR28 agent and reinstall FR24 agent.3. Is there additional setting to ignore FR28 version?bIgnoreVersionCheck?Any other ideas?

Hello everyone.From the process manager you can see that all the services are active, only the Commvault Tomcat Service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.This is the warning/error messages from the Tomcat.log: 2023-04-14 11:03:30,245 [main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener2023-04-14 11:03:30,245 [main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.2023-04-14 11:03:35,190 [main] ERROR org.apache.tomcat.util.digester.Digester- Begin event threw exceptionjava.lang.ClassNotFoundException: org.apache.catalina.mbeans.ServerLifecycleListener    at java.net.URLClassLoader.findClass(Unknown Source)    at java.lang.ClassLoa

Hi community, could help me please, i have this error, i've tried everything but i don't have connection with mediagent the auxiliary copy is waiting. Too i've test the tool utility provided in the software however the error continue. The error i have is: Drive has been marked as inaccessible on this MediaAgent. Advice: Please use the troubleshooting utility provided in the software's installation folder to perform diagnostics on this device.Best regards.

Hello everybody,is there any way to retrieve the throughput of a given job over time, in order to examine how it changes during the execution?I would like to see if there are evident fluctuations in the throughput of long lasting jobs. Thank you!Gaetano

Upon attempting a 1-Touch restore on a linux box (bare metal) we get the following:ErrorPost Install Operations Failed.Error: qlogin failed.Logs available at URL: http:///Is there something simple we are missing here?I was able to use the same account to login to commserve from the 1-Touch backup source client with the credentials used in the restore, so it must be something else we are doing wrong.Any ideas?