Commvault Cloud Topics

The DDB Verification Job is scheduled to run an Incremental Verification of existing jobs on disk and dedup database, but Incremental data verification job is persistently converted to full. Why?    

Hi, When a HSX block is deployed, each of the 3 nodes are presented as separate MAs in the commvault environment? Thanks,Pedro

Hello all.  We have 6 Hs2300s and 1 RO1200, all the same supermicro servers underneath.  We have 10Gb fibre cards in them. The Bios sees the cards, the OS sees them as physical interfaces, and we believe the SFPS, cabling and switch config is correct.However on both the Windows and the Linux it shows as network cable unplugged/no link detected, and the switch shows no presence on the line.We have a call raised with CV but has anyone else seen this?  Is there some setting in the Bios we need to apply?  

My Web Console Health Report simultaneously shows a critical issue with Database Index Fragmentation and zero indexes with >50% Fragmentation. Is this something I can fix or do I need top open a support ticket?Thanks in advance for any help.Ken

Hello.Is this a valid configuration in a non dedup scenarioLibrary with two pathsMedia agent A on-prem with a disk pathMedia agent B cloud with a disk pathNone of the media agents can reach each other.The clients using a storage policy with the above library is configured to override the default path and use an explicit path that is within their zones, for on prem clients they use Media Agent A and clients in the cloud use media agent B.We are in the midst of a migration and the above would reduce the number of stg policies created.//Henke 

2 SAP HANA servers have problems with the Commvault client.  The commvault.service is not starting, no such file or directory.I did Readiness Check and Restart All Services from the Commcell console for the 2 client but it is not working. I tried to repair the software in one of the server but issue is the same.Any advise? 

How to change client name for linux machine in commvault 2022e?

Hello,I’ve tried to create a workflow that:run a saved report sends that report in a emailI have little experiance with workflows and I haven’t been successfull in my tries. I don’t even know if it is possible to do.Is there anyone that have done it or know how it can be accomplished? Attached is a view of my current tries, though not successful. Thanks for any help.

Good day All,I am in the process of onboarding a MongoDB cluster in the backup environment. It is a 3-node replica set.During the initial configuration and testing all the settings were left as default. This includes using the Native snap engine.The backup fails due to insufficient free capacity/extents on the Volume Group. I understand how this need to be fixed.What are the considerations for selecting a different Snap Engine? These MongoDB instances are located on VMWare.Or is the only supported engine the Native one?https://community.commvault.com/commvault-q-a-2/backup-mongodb-without-intellisnap-4327 Since mongodump can only be used on Standalone instances as part of a Pre/Post script according to the following link "https://documentation.commvault.com/2022e/expert/43131_performing_full_backup_of_standalone_mongodb_deployment.html" when using the File System agent what are the other options?Am I correct in assuming that mon

Hello, We're going to soon deploy a HyperScale X Reference Architecture with 3 nodes. I would like to know, since I didn't find anywhere else, if HSX can be the proxy/access host for my VSA based backups. Can each node be a proxy? Can it perform the File Recovery Enabler (Linux VM file restore) role? Can it perform Windows VMs file recovery? My virtual environment is VMware vSphere 7. Kind regards,Pedro Rocha

I have a commvault client that appears to be backing up the HANA database via the filesystem subclient, and I set the nFilterApplicationFiles setting and a full ran over the weekend and there was no change in the size and files backed up, and looking at the content of the backup, it appears there’s > 2 TB of data backed up in the fileystem subclient that’s in the /hana/shared/[db] path. I was under the impression that nFilterApplicationFiles would prevent that… but the “database discovered” is located in the pseudoclient, not the SAP for HANA agent associated to the server level commvault client…. Questions:Does the nFilterApplicationFiles setting “work like it should” by not backing up the HANA database when the HANA pseudoclient is used as the backup method, and backups are “pushed” to commvault via the SAP/HANA side (using backint?). Are there other settings/configs to make it work?  Like something I would have to do

Customer requests a temporary blackout window between two dates. They want a period of 4 days without any activity.When I try to create the blackout window, I am able to select the start and end date, but the console won’t allow me to configure the start/end time such a way that it stops all activity in that period. The customer would like to stop backup at 02pm at one date, then start again at 03am 4 days later.I can’t save this setting because the console says “Start time should be less than end time”Any workaround for this?

We are currently looking to go Tapeless and I realize that some of our Backups are not setup as best they could be.  One of the places is backup of SQL Databases.  Currently we have the SQL Databases backed up by the SQL Program itself and then we make a backup of the .BAK files.  This adds ALOT of extra time for restores as we have to restore the BAK and then restore the BAK again inside SQL.  I have been told when Commvault was first installed years ago we tried using Commvault for the full backup of the DB’s but it was very slow and had issues.  I am hoping with the newer technology things will be better.  My question is what are best practices.  I have been reading through the Docs from Commvault for SQL server and it seems straight forward, but I am not sure if the backup window needs to be when no-one is using the DB, or if the DB needs to be locked for a few hours as it backs up.  We normally have processes running against the DB’s most of the day and night.  I am sure many c

Hello,I want to schedule a 14 days - daily retention, with weekly and monthly (GFS extended retention) and Im looking for best practice about Cycles.Im thinking to schedule a synthetic full every 7 days, but what about Cycles? 1 or 2?  Thank you in advance,Nikos

Hello team,I have 4 media agents on AWS that are used to backup sap databases. The schedule is done through third part application.I need to update the Commserve and the 4 media Agent installed as gridstorI remember the last time I put in maintenance mode one by one each media agent but I have the impression that the jobs fell in error instead of terminating gracefully.any advice lease ?Thanks !   

Hi, Is it possible to create an alert only for Out Of Place restore? the alert should include the destination IP (if possible). In alerts customization i found a way to create alerts for restores, but not for Out-of-place only

Does the commvault backup account need to be a domain administrator or a local administrator? or can we give a different lower permissions  

Hello community,sometimes, while performing backups of 7-8 TB VMs, I find errors like this one in the logs, especially when such jobs take a very long timeNetwork timeout. DDB Engine did not respond within the timeout period. DDB: MI_GDP_LOCAL_VMs_6, DDB Id: 6. Source: MI-MEDIA, Process: vsbkpthis example comes from Jan 28 at 5:31:13 am At the same time, in the Events tab of the Job Details I see the following eventFailed to remove the backup snapshot for virtual machine [MI-SERVER], the snapshot may need to be manually removed. [The operation has timed out.] I think it is reasonable to assume they are related, correct?Given such cases, should I extend the timeout for snapshot deletion? Thank you!Gaetano

Am helping on a site where we have Windows file archive in place where most stubs / complete files can be recovered fine with no issues, however there are a few stubs that simply wont recover correctly nd are just replaced as a stub instead of the original file. Have tried the following:select - restore data instead of stub out of place recover direct to the windows Media Agent (bypass any client network issues) out of place recover to Linux file system to rule out AV, windows domain file permissions (only stub was recovered, not complete file, ran job twice with restore data instead of stub...) Cross Hardware restore option. checked for any strange windows / domain file permissions - all seem good. Full data verification on tape was run and completed 100%busy running a new Aux copy to second tape and will test recall from that copy precedence. (only one copy is on tape.. not best practice, however I

I’ve been fighting with P2V’ing a Centos machine for over a week. The first phases get entirely done within 30m, but the job hangs at the Post Virtualize phase (waiting) for what the logs don’t say. I have a support case opened on this but dev seems stumped as do I. Plus the way they wrote this, can’t suspend it, so after some amount of time, even though to me my machine is fully virtualized AND functional, it will destroy it all when times out eventually. It has done this several times already and is easily reproduced. I cannot believe nobody else has ever ran into this or have they? I told our folks I could expedite P2Ving 100 workstations but now have egg on the old face, 😡11.26.31 we are onthanks

I have the situation where I have customers who have backups on an older Commvault infrastructure and they want to move their Backup service with another provider without losing the long retention backups.I don't see any other possibility than importing tapes or restoring and copying old backups. Both options do not seem viable to me.I don't think so, but I wanted to ask the community if anyone knows of a way to transfer those backups between Commvault infrastructures. 

Hi all, I haven’t personally worked with commvault before as a business level backup solution and would like some feedback after suggested by phone support to lodge a Q&A here for assistance. So apologies if I am not clear on my questions as I am navigating learning/reading up this. So my client is using Commvault version is 11.20.90 which is originally setup on a virtual machine to use as their backups /  recovery solution for VM systems and data. IT admins use SSO but I can see there’s a local admin account for it which was likely setup when it was first spun up along with it using MySQL.So we’re changing the use of a local administrator account to be either turned off or updating its local password for the application and from the article below it states that Commvault requires administrator role for its service account to run. See article below; 

HI All,just curious has anyone already some experience with the combination CommVault i-Serie VTL solution? How does this perform and stable is it? thanks.Michel

Hi all I saw the other topic on this exact issue. It was mentioned that FR26 would improve performance of a restore operation. Failing that Intellisnap could be leveraged for this.Unfortunately we are still seeing the same performance.The original poster mentioned that Commvault support mentioned that the max throughput is 60Gb/hr. We’re seeing close to this on our side.We’re also restoring managed disks.Is there any documentation that will confirm the limitation mentioned in the post on the 60Gb/hr limit, and would there be any workaround to try improve this? a 400GB VM takes about 10-12 hours to recover. Regards,Mauro

Hello All, We are using Azure Cold data to store our off-shite copies. We have been using this from last several years. Lately, we decided to use Azure Combined storage and planned to move/copy data from Azure cold to Archive storage. After having a discussion with Commvault, we implemented what was suggested but this process seems to be really slow and case is now escalated to Dev. Being honest, we are seeing terrible delay from their side too. I am question is now, If instead of using aux copy to copy the jobs from cold blob to the combined tier library, what if we changed the tier of cold blob from cool to combined tier?  If we did that, would the data convert to archive, or would that only effect new data written to that storage?