Commvault Cloud Topics

I changed the password for the AD domain account 'backup.user.' After checking the Commvault Communication Service logs, I found login failure entries, though I confirmed that the service is configured to run under the local system account (not a domain account). The CVD.log shows the error:*'failed to log in using [domain\backup.user] -1326.'*Could you advise how to check the login configuration for cvd.exe and update it with the correct credentials? Thank you.

Hi,When I install Commvault on hyperscale, part of my screen is cut off. Do you know of a solution?The effect is the same whether I use H5Viewer or JViewer. Zooming in or out doesn't help either. Just to add, everything was OK in the command line of Rocky Linux itself before running the installation.

I have commvault 11.28 system with windows server 2019 and SQL server 2016I want to upgrade it to 11.36what are the requirements before upgrading and what are the all steps.

I have used the apis to retire and delete the VMs but since the VMs are added everytime manually in the subclient, I would like to use the API to remove it from the content as well. I used the below mentioned API and it deletes the complete content. I just want one VM to be removed.There is a post already answered, but the URL provided doesn't work. https://community.commvault.com/developer%2Dtools%2Dintegration%2Dand%2Dautomation%2D50/delete%2Dmanually%2Dadded%2Dvms%2Dfrom%2Dcontent%2Dvia%2Dapi%2D8768

When will the be support for Hypervisor backup from HPE Morpheus ? (VM Essentials/Enterprise)

I seem to have multiple servers that only show the C drive when doing a guest file restore. If I mount a whole disk I can see all the others. I have other servers in the same backup Plan that work fine, have very similar servers that work fine, I can’t tell why it isn’t showing. Anyone had this? I’ve logged a ticket but not much of a response so far

On a linux RH 9.4 we are trying to configure a sybase DB. We keep getting this error and cannot find where is the error. Connectivity workd ok, FS backups of the server are working. Version of commvault is 11.36.41. We have followed the steps as per the documentation. 2164438 2106f2 06/12 11:54:19 ### CvSybChildProcess::CreateProcess() - arg[5] = -vm2164438 2106f2 06/12 11:54:19 ### CvSybChildProcess::CreateProcess() - arg[6] = Instance0012164438 2106f2 06/12 11:54:19 ### CvSybChildProcess::CreateProcess() - size of args: 72164438 2106d6 06/12 11:54:19 ### ClSybBrowseAgent::SybBrowse() - Received(126 bytes)2164438 2106d6 06/12 11:54:19 ### ClSybBrowseAgent::SybBrowse() - Received broken pipe from child. So far read 126 bytes2164438 2106d6 06/12 11:54:19 ### CvSybChildProcess::Wait() - Exit status 0x100 (return 1 0x1)2164438 2106d6 06/12 11:54:19 ### CvSybChildProcess::Wait() - Child exited with error: 12164438 2106d6 06/12 11:54:19 ### ClSybBrowseAgent::SybBrowse() - Wait failed2164438

Hi Guys,I need to upgrade from 11.32 to 11.36 in a live sync, what is the best way doing in full downtime without initiating maintenance failover as described in documents, so if I download and Sync cache can i upgrade active / standby commserve one by one, means first active then standby. Also, MS SQL will be updated along with from 2019 to 2022?After this I can upgrade commvault software on hyperscale-x, is there any need to upgrade hedvig or OS patches as we are currently on 2.2410 and 3.2410 (mix of RHEL and rocky)Please I am waiting for your valuable advice.Regards,AQ

Hi All, looking to get some feedback on the following scenario.Currently have 4 media agents with 2.5TB local SSD dedicated for DDB. A while back we decided to move to the cloud and thus created a new storage pool (deduplication enable) so we would only move changed blocks from primary to the cloud. The new DDB location for the cloud pool is on the same disk as the existing DDB for on-prem data. At the time, the capacity was ok and so we moved forward.Trying to make things easier to understand, I am adding the following screenshot;  As seen above all 4 MAs share DDBs for box Primary and Cloud and I am running out of space. We are purchasing additional drives with a higher capacity to address the problem and here is where my questions come in and would appreciate some feedback. I would prefer to avoid running new Fulls as a result of this tasks.I wanted to see if the options below are the only ones available and which one carries less down time and risk;Adding new partition: this option

Hi All, i´m looking for the requirments how much free disc space is needed on mediaagent for block level restore from exchange databse. I found this: Changing the Amount of Free Space in the Cache for Block-Level Restores for Exchange Databases but dont understand. Does it mean i need the free disc space for the summery of all incr backups ?   

Hello, We are restricting ssh access to our HS nodes using the firewalld.Can Selinux create a conflict with firewald once enabled ( by commvault ) on the nodes ? Thanks

Any early adopter program to backup snowflake around here ? or private discussion about it to see if there any initiative on that ?

Hi Had a query from Cloud team wondering if metallic app regs may be converted to Federated credential svcon-metallic-apecohub this is a sample  Thanks in advance  

We have multiple Hyper-V VM having SAN LUN mounted, the Microsoft itself not provide the feature to take snapshot of VM if SAN LUN mounted on it.Please share the way to take backup and restore of that VM on commvault.

Dear Commvault community,We currently have a Self-Service portal supporting approximately 10,000 O365 users.Given that the Web Server for this portal currently resides on the CommServe, does it make sense to move it to a dedicated Media Agent, leaving only the core CommServe Web Server components on the CommServe itself?Please for your feedback.Best regards,Nikos

Hi, I notice that Automatic Synthetic Fulls for Qumulo (created automatically by a plan) by default run only every 90 days. What's the rationale behind this? Our Retention Time is only 90 days!Thank you.

Hi.I am attempting a restore of a database on a standalone DB2 server but get the following error.Version: SQL11055 64bit Error Code: [59:42]Description: Restore operation on database [RESEOBFDB] could not be completed. Error [ ---- error report ---- app. message = restoring database line = 8778 file = ClDb2AgentLib.cpp SQLCODE = -2040 SQL2040N The database alias parameter "RESEOBFDB" is not valid or not specified. --- end error report --- ]. Please check the database configurations and ensure that the product's services are running on client, server, MediaAgent and resume.Source: wdbmr02, Process: ClDb2Agent Any help will be appreciated.Thanks.Ignes 

Hi, there is a chance to change the auxcopy automatic schedule from 30 min to 15 min in commandcenter or with a script? I’m in version 11.36 and with new installations commcel console GUI isn’t available. Additionalsetting Showschedulepolicy is not a valid way.Thanks

hi, is there any report wich i can use to report wich accounts are used for agents backups ? 

Hello,I’ve created 1-touch recovery dvd using this procedure https://documentation.commvault.com/2023e/expert/1_touch_for_linux_single_stage_dvd.html but when I try to boot from the media I’ve created the system cannot mount dvd and cannot find /dev/hd* devicewhat could be the reason?

Hi Team,We are need to create the new storage pool with DDB enable. But DDB slide not showing in the storage pool creation time in the CommCell.Version: 11.32.102

Gmail thinks Commvault is trying to spoof my email address and is consistently marking them as spam.I’ve repeatedly unmarked it and created filters to keep it out of the spam folder without success. I haven’t tried the nuclear option, using a filter to mark it as “Not Spam”, but in my experience, doing that causes a lot of other issues, and real spam bypasses the filters. Thoughts? I’ve copied the header address, which repeatedly shows Commvault.com as a permitted sender, and right after that, DMARC fails. RogerB <NotMyEmail@gmail.com> via commvault.comto: NotMyEmail@gmail.comdate: May 8, 2025, 3:30 AMsubject: Backup job summary - Backup job summary - Reportmailed-by: commvault.comsigned-by: commvault.com ARC-Authentication-Results: i=1; mx.google.com;       dkim=pass header.i=@commvault.com header.s=smtp-eastus-01 header.b=a8F89wsC;       spf=pass (google.com: domain of admin-saas@commvault.com designates 135.237.4.36 as permitted sender) smtp.mailfrom=admin-saas@commvault.com; 

We have configure Hyper-v vm backup to Tape now there was one requets from client to take monthly backups to Disk for those VM.Since we can not create another sublclient for same VM backup, we created another backup setup then a deault subclien was used with Storage to disk policy for same VM.Now, my VM licenses are counted twice, why is it so and if there is any other way acheive my target? 

I’ve got a TrueNAS server with a bunch of CIFS shares.  I setup a Windows File System client to do the backups of the CIFS shares, using our CommCell master to do the backups.  Unfortunately, no matter what, it backups up all the same files for both Full and Incremental backups, which slows things down and screws up temp disk space usage.   So what’s the process to figure out why this is happening?  This is around 1.7Tb of data and 2+ million files, so it really slows things down. CommVault 11.36.5?  something, pretty new.  The TrueNAS is Enterprise 13.0-U6.2 release.  The Windows backup server is running Windows Server 2016 (I know, I know...)  The TrueNAS runs Samba internally to do CIFS shares.  Not sure where the disconnect is here.  Has anyone else got this working properly?  

Hi All,I currently have a few DDB Stores to run DDB Verification for the first time (Full) and they are quite large, so running multiple jobs would be quite helpful. So considering the statements below from the docs, I started 1 DDB Verf and specified 30 streams. Attempted to initiate a second one and it automatically goes into a queued state. My first job is only using 30, should I be able to run a second one in this scenario? What am I missing? “You can perform only up to 50 concurrent data verification jobs. Any additional jobs that you perform get queued.”“ By default, deduplicated data verification job uses 20 streams during Validate Data phase and 50 streams during Verify Data phase.”Thanks