Commvault Cloud Topics

Hello All,I am getting many warning errrors during RED hat openshift backup. I see the following warning on the events . Will be mounting live volume [] to worker pod [] since it does not support volume snapshots.  How to ignore this error? 

Hi All, When a VM migrates from one vCenter to another Commvault creates a new backup set name for example original set name is defaultBackupSet but after migration under the VM client you get a new Backupset called defaultBackupSet_ vCenterName and a new default subclient, We’ve been disabing the subclient in the original Backupset but what is best practice for dealing with the old Backup DataSet and subclient. I hope the question makes sense,

Looking for a automated way to re-associate client in a storage policy to a different storage policy.Our DR/Failover plan requires us to different libraries, Data paths When we failover our Comserve to our Secondary site. Once our Primary site has failed over to secondary site we will bring up the Commserve and re-associate the client in “primary Site/s Storage Policies” to “Secondary Site’s Storage Policies” so backups will then start backing up to Storage located at Secondary Site. Thus for the reasom that I’m looking for a script/ Automated way to re-associate several Primary Site SP’s to their counterpart Secondary Site SP’s

Helo,I’m planning to upgrade my productive environment, but before that, I wanted to test the upgrade. Therefore, I have installed a test invironment with Evaluation license, what is valid for 60 days.I had too many tasks at the time and couldn't test everything. That's why I'm asking, is it possible to expand the Evaluation license with additional days or I have to reinstall my test environment after expiration?Thanks in advance.

Hi All,I`m deploying new Media Agents and configuring as RAID 1 for DDB and Index on SSB Drives. My question is related to the best attributes for a RAID that will host DDB / Index. Is this defined by Commvault? Thanks 

In the documentation, Commvault provide hardware specifications for various capacities of Commvault deduplication media agents, Virtual Server Agents, Indexing servers, etc. These provide a recommended number of CPU cores per size oif server These core counts, assume that all CPU cores are the same, which was true for previous generations of CPUs. However, with the trend towards greater power efficiency, CPU manufacturers have released new generations of server CPUs with a combination of P- and E- cores and are phasing out the previous model CPUs which only have single types of cores.How does the transition to these modern, more efficient CPUs affect Commvault’s recommendations for CPU core counts in the building block guide? Has Commvault tested media agent, index server, etc. performance with these latest generation CPUs with a combination of performance and efficiency cores to see if their recommendations still hold?  

Hello Everyone, my customer is running Commvault in version 11.32.83 and Qumulo in version 7.4.0.After he updated to Qumulo 7.4.1, Qumulo backups began to fail at the scan phase with the error:  “Failed to create snapshot or build snapshot information”Rolling back to Qumulo 7.4.0 resolves the issue.I’ve found that Commvault is aware of this issue and is working on the fix. Will the fix be included in future MR’s of 11.32?Best regards, Aleksandra

Hi, where i can download the report: Data Views in the Unusual Number of Pending Jobs Report Data Views in the Unusual Number of Pending Jobs Report We got an alaert and want to find out what happends. Thanks

Hello everyone,In our backup environment, we have a CommServe and a Media Agent. We are currently using two policies:Policy A: Basic retention of 35 days. Policy B: Basic retention of 35 days, with extended retention: Monthly for 365 days and Yearly for 15 months.Backup Targets:Primary: Data Domain Secondary: Auxiliary copy to Azure Blob (combined storage tier Cool /Archive ).Since our data is on the Archive tier, restores are taking hours to rehydrate and restore. Therefore, we have decided to disable the combined storage tier and use container default (Cool).We plan to change the storage class to Cool and retain only basic retention backups in the Cool tier. We want to move any extended retention data to the Archive tier. Is this possible using Azure Blob Storage lifecycle management? Additionally, once the data is m

Dear Commvault experts! Could you please explain the differences between backing up NDMP NetApp volumes/shares and backing up NetApp storage snapshots?I ask because there are two different types of users involved: An NDMP user responsible for managing the NDMP connection. A separate user under array management responsible for snapshot creation. Additionally, NDMP storage snapshot backups can function even when NDMP NetApp share backups fail. Could you clarify why that is? Your explanation would be greatly appreciated!

Customer is on 11.32 and is having a problem with Job Results folder filling up on backups. They’re VMware Primary backup is done in the field to a local MA/access node. Backup is VM backups, mounting snapshot, backup, release snap, auxcopy later. VM in question is 8.5TB and erroring out over the weekend when no restores are being done. Synth full Saturday, Incr Sunday… error out with filled up Job Results.They’ve filled the job results folder up twice now, once at 100GB and now at 300GB, and don’t want to keep chasing this issue.Customer would like to know behavior of the job results folder usage in order to properly size remote locations for backups. When does it release space? Question for Job Results (it keeps filling up even at 300GB) - do we need space for:a. files (as explained with a massively complex formula) and VM space (2% of VM size)b. just VM space And then how can we minimize the space requirements?

We wanted to test &  add Mongo DB but we are unable to locate Big Data option as the documentation here: https://documentation.commvault.com/2024e/essential/adding_mongodb_cluster.htmlCV version 11:36How do we enable the option ? What license is it supported in ? We have Evaluation License as of now. 

Good day i hope you are welli am struggling in terms of re-adding windows file system backups on commserv.the steps i took is re-installing the content store on a rebuilt server and setting up the configs for file server and point to commserv gateway. when running the final install to register, it said that it will register ;later with the gateway server due to the fact that it is in maintenance mode. i also did create the windows client on Comserv under client computers and when clicking on reconfigure, i dont think it linked properly with the content store from the rebuilt server.please help

Hi, is there a reference document to remediate this reported vulnerability? Path              : C:\Program Files\Commvault\ContentStore\MessageQueue\lib\optional\spring-core-5.3.39.jar  Installed version : 5.3.39  Fixed version     : 5.3.40 Thanks

Hi,I had a request to produce a quarterly report that will list all types of exclusions that have been put in place in Commvault.    Currently on 11.32.89I have been looking at the reports on the Commvault cloud, Custom reports, rest API.  This seems like a nearly impossible task to do.What we are looking for is :Excluded VMs and VM disks Excluded files and folders for File System Agent, for each clients/subclientsDoes anyone know how we could accomplish this ?Thanks

Hi,I’d like to Retire a Media Agent hosting a global dedup database on which my primary copies are pointing ,to keep only my secondary copies hosted on another MA for archival purposes.Looking at the documentation I found that I can seal a ddb using an xml script but its mentioning the parameters -storagePolicyName 'xxxxx' and -copyName 'xxxxx'. What in my case where I have a global dedup db with multiple copies linked to it?https://documentation.commvault.com/v11/expert/retiring_deduplication_database.htmlThx in advance for your answers. 

Hi! I had been using the release license API and it used to work, until today. I am not sure if something changed in the backend, or am I missing something in the payload? Payload1:{"isClientLevelOperation": true,"licensesInfo": [{"platformType": 1}],"clientEntity": {"clientId": 12345},"license": {"licenseName": "Server File System - Windows File System"}}Payload2:{"isClientLevelOperation": true,"licensesInfo": [{"platformType": 1}],"clientEntity": {"clientId": 12345}}

Goed Day, I am trying to set up Intellisnap backup for the HNAS client, what is the best practices set up for, and do i need to add HNAS LUNS to the access node??  I am using CV 11.32( wil be upgrading to 36 in 2 weeks)HNAS 15.3 ( Hitachi)

 i have the below recovery group created , backup and associated aux copy are completing successfully .when i set copy for replication to automatic it shows sla met and in sync the moment i change it from automatic to secondary is show  

Seems friday our backups stopped working for file and sql. I show cvd.exe faulting in application logs on all of the serves for the agent. I strongly think this was from some update or upgrade from Commvault. All agents in portal show “Not ready”. On each box I can see the metallic communication service going off and on every few minutes. Something changed and its for everything. No support on weekends so things just aren’t backing up. Need any help if possible.  I have restarted our on prem media gateway - no changeI have restarted a few of the SQL servers - no changedont see anything changed in Firewall. no denies etcI can reach Media agents from clientsAny ideas?  Version is 11.38.15 on all agents and media agent. 

Hello I need to provide an isolated/test environment (with IP masquerading etc.) to perform set-of-VMs restores on regular basis (like Veeam SureBackup) For Command Center I can use Auto-Recovery feature with “Test Failover” option but as far as I can see we can only use Live Mount (https://documentation.commvault.com/11.38/essential/testing_failover_for_periodic_replication_group.html)How to perform such isolated & automated test with regular streaming restores instead of Live Mounts? Production/source VMs should remain online and untouched during the test. I am aware that I can achieve something like this with old-fashioned Virtual Lab managed by deprecated CommCell Console 

Hi Commvault-UsersI’m looking for a good way to find all client computers with subclients which have the setting “Retain jobs indefinitely” in the retention tab.As we have around 500 client computers with multiple subclients checking all the subclients manually is not a good solution.Any Ideas?The following screenshot shows the setting marked in red of the subclient: RegardsJan

We are affected, although we have Commvault Version 11.32.89 in use.Is there a way to update Apache Tomcat to newer version?

Hi:Do you know if Commvault Cloud can backup & restore Microsoft Power Apps and App Services?Regards,Paul

Hello,I must edit Storage policy, what will be with backup up data?Will it be possible to restore this data after I edit Storage policy.Best regards,Elizabeta