Commvault Cloud Topics

We have incremental backup copy jobs failing due to lack of free space during index restore; I was reviewing the Index cache and noticed F:\IndexCache\CV_SnapMetadata\2\3568\1737471697 showing over 239GB of metadata.  From what I understand this folder will have all the indexing metadata from all the Intellisnap incremental jobs; this specific job have not had a full backup(I am investigating the reason) for some time.  If I were to take new full backup what will happen during the backup copy; would it still try and restore historical incremetal index data as historical incrmental backups have not copied across or because this is a new full it will only copy the most recent backup copy. What if I manually delete the old snapshot and just keep the most recent would that avoid incremental backup copies and just copy the full backup without restoring index and would it clean up this metadata     

Hi,when I modify the Plan for a HANA database Instance, all database’s subclients are also moved to the new PLAN.is this the expected behaviour ?changing the PLAN for an Instance (i.e. CommandLine subclient), I don’t want to change the PLAN for all databases in the same step.Usually I use a base PLANs without schedules/backup frequencies, but backup destinations for the commandline subclients, while I use derived PLANs for the databases including the backup frequencies.If I modify the destination of commandline backups, I do not automatically want to remove the existing schedules and backup destinations for all my defined databasesrgdsKlaus

Hi All, i would like to find out if it is possible to send logs files to a different location than the Deduplicated library used for DB backups. I want to send my log backups to a non deduplicated Library. I am aware that Commvault knows how to handle Logs in a dedupe policy but I would prefer to have them stored in a different Library so they don't go through the Dedupe Engine. I know in Storage policy days we could have an Incremental policy assigned and would like to know if we can do the same with Plans. Thanks in Advance MeatBall :)

I have installed the CV Agent on a test PostGRESQL server and configured a schedule policy for one full backup and 3 incrementals on a daily basis. The issue is that it gets all 4 backups as full and I cannot figure out why. 

Hi,currently I’m struggeling with the implementation of Plans and Plan Rules in an existing Commcell (V11.32.73)I created a Plan Rule, to select all Clients with File Server solution, that are associated with an exsiting Client Computer Group to be assigned to an exsiting Plan.I don’t find any clients in the Waiting Room, and the clients I intend to assign, are also not present in the Excluded Entities list.I tried the Rule with All Regions and Any Region selected. did not change the outcome.I also removed the wanted solution, resulting in Any Solution.Now I find one client in the Waiting room.Even though the solution is shown as File Server, I can click on that client’s subclient and end up in a HANA subclient.Why don’t I get the regular File Server solutions listed for the Plan Rule and is there something I missed ??There is no Default Plan defined for the Commcell, as requested in the documentation.regardsKlaus

Hi,Can we configure synthetic full backup for NDMP backups.Regards,Rahul

For all of our VM’s our security team required that we Disable public access on Disk and create Disk access policies with private endpoints. After this we seen an increase in ingress and egress charges for Metallic. I’m been trying to find some documentation from Commvault that details that this will happen when you put into place Disk access policy with private endpoints.

We are going to refresh the CommServe and MA hardware with below procedure.https://documentation.commvault.com/2023e/expert/commserve_hardware_refresh_overview.htmlhttps://documentation.commvault.com/2023e/expert/mediaagent_hardware_refresh_overview.htmlWe have 2 physical servers.CommServe with media agent and local disk library size is almost 20 TB Media Agent and local disk library is almost 20 TBFirstly, we tried to migrate CommServe with local DL. After restore the DR backup on new hardware, we tried to copy all contents from old CommServe DL to new CommServe. But data copy to new server is in progress and very larger capacity than source (Source capacity is 20 TB out of 21 TB, Destination capacity is 25 TB and going to 100% over).How can we move old CS library data to new CS?Secondly, Do we need to migrate/hardware refresh the MA first then CommServe?Thirdly, Can we do bare metal image level backup and restore for both CommServe and MA?

I wanted to discuss the backup process for our Oracle dump files in the Linux environment. Specifically, can we configure a script to trigger the backup automatically after the dump file is created?

Hey folks,Thanks for reading. I need some help. I just need pointed in the right direction, but this time, I’m under the gun and don't have time to do research.According to those in the know here, we have a virtual server that we use VMW Recover Point on to send a backup to another VM server at our DR location.My question is, doesn’t Commvault do this? Can we just back up the VM and move it to the DR site? Does that question even make sense?I’m pretty sure it can be done, I just don’t know where to start. Can someone be kind enough to point  me in the right direction? I feel like I am bouncing all over the place in the website and can’t find the right article to get started on.Thanks for the help. 

Hello good day,I’m planning to upgrade CommVault server from version 11.24.134 to 11.36.56. CS/MA is a physical serve. DDB and Disk Library are hosted on the same server.Upgrade procedure is fine. Not very sure how is the rollback plan. Understanding if any upgrade error occur it will not automatically rollback. DR backup configured no DR-Live sync.If CS server has a media agent role and data on it how to do this, because we could not uninstall CS before uninstalling the media server. Is it possible to repair CS software using install package as it has an option for repair but not sure it is applicable for a CS server, then restore the DB using DR backup set. Definitely we must log a support case.I need to plan how to rollback/reinstate CommServe (CS, MA, Disk-Library & DDB are on same box) in a situation of an upgrade failure. Please help.    

we had exchange archive to the primary storage policy which was hyperscale x 1.5 , and an aux copy to windows with local disk  , the jobs in the primary  copy is cleared .hyperscale x primary → first aux copynow as part of the hardware refresh we introduced new windows server and copied from second copy first aux copy → second copy but we are seeing a diffrence in the media size , 0 tb diffrence  first copy second copy 

When I run the report, no data is returned.  I am running it from the command center.  I have adjusted the participating CommCell to be the correct CommCell.  I am an admin in the environment.I have read the two related topic, but those referenced how they found it.I am trying to verify when the throughput of our backup jobs started to decline. Thanks,Tad Peterson

Hi All, I have Palo Alto firewall, able to cvping ports but socket read is failing 11284 2cd4 09/20 15:34:32 OT:00008 ######## [Mediaagent] ERROR: cvfwd_iot_wait(): Socket READ failed. Got READ error on ON_DEMAND control tunnel from "client" to "mediaagent" via (x.x.x.x.x, y.y.y.y): The specified network name is no longer available.

After upgrading the commserver and webserver to FR36, we were not able to access the webconsole and commandcenter. I could see IIS serverrole is installed on commserver as well but before upgrade it was not installed. I believe IIS serverrole should be on webserver only. and also i could see under the IIS server role “ConsoleApp.NetCore” is in stopped status, even after starting manually it going to stopped state automatically. 

Hello All;I found this topis: An I have similar problem in with Data Domain, in the logs I found taht StorageAcceleratorAutoDisabledUntiland i have a question:Where I can found exactly this keys on Linux and Windows systems? MediaAgent/StorageAcceleratorAutoDisabledUntilMediaAgent/StorageAcceleratorConsecutiveFailureCount I have installed on clients Media Agent and client can communicate with DD.

Hi, I have deployed a Hyperscale X with 4 N24 nodes and in Command Center there is a toggel to enable File Indexing for VMware backups. If I read the documentation correct, toggle this switch will automatically deploy the Index Store package to one of the Media Agents associated with the Plan. At the same time there is a recommendation to setup a separate MA as Index Server and not to use the main Media Agents (in this case the HS-X nodes) I’m having difficulties to find the best practice and sizing guidelines for this setup. I would want to avoid installing a bunch of separate Media Agents and use the Hyperscale for this if supported. What is supported/recommended and best practice? Regards,/Patrik

Folks, Does Commvault allow you to restore DB backups from a source SAP HANA DB server (SAPdbServer1) to the filesystem path of a destination SAP HANA DB server (SAPdbServer2) which can then be restored into the destination SAP DB using SAP HANA Studio tools? I can perform this type of SAP HANA DB restore as file using Azure Backup but cannot find the same feature and procedure in Commvault. (See the Azure Backup screenshot showing this restore)Both the source and destination servers are Azure VMs running Suse Linux (SLES 15.6) and both are being backed up as Commvault Virtual Machines. The source Db server is also running the CommVault SAP DB agent but the destination server is not yet running this agent. I could also restore these DB backup files to the filesystem of a fileshare (CIFS) mounted on a third server (ClientServer3) and then mount that same fileshare to the destination server to enable restore of these DB files using SAP HANA Studio tools. I’m currently running CommVault 1

Hello Everyone,I am planning for Immutable Backup Solution for exiting commvault backup setup. I am new to this type of requirement and due to limited resources on Immutablity in Commvault for Azure I am not able to present this solution to customer(Impact,Risk & Storage Cost Increase) before actual implemention. I have below questions in mind after reading basic documentation available on Internet.Appreciate your help on below questions ?Thanks in advance.Queries:1) After enabling WORM Copy on Commvault will create the Immutable copy ? Is there anything more we need to do from commvault side ?2) My environemnt is on Azure Cloud, Do we need to apply any additonal settings on Azure Blob Container (Backend Storage)?3) WORM Copy can't be converted to a regular copy if customer want to revert back then will WORM COPIES fully expires?4) Is the WORM Copy supported for Intellisnap SAP HANA DB Backups & Copy, AZURE VM Snapshot Backup, Cloud Storage Account Backup & NAS ?5) Will it

Hi Team, I am working on a report that we need for my own team. Our goal is, we taking laptop backups and here the "Privacy" option is the most important point in data privacy. I could not see a single screen where we can see/report the Privacy option of Notebooks in Commvault CommCell Console, CommandCenter or reports. For this reason, I started working with Rest API. I see two options with the two APIs below and accordingly my questions are as follows.1. I entered the same ClientID and DeviceID, so I assume that these two are actually the same. In this case, which API would be correct for me to use?2. No matter which API I use, it wants me to enter a DeviceID or ClientID. Is there an API where I can list all the Privacy options of Laptops without this dependency?API - ServerUrl/Device/DeviceID---> "isLocked": true,API - ServerUrl/Client/ClientID------>"enableDataSecurity": true, Or any suggestion how I can handle this would be great.Thanks for advance.

Hi Team, Is there a procedure to upgrade from 11.32 or 11.34 to 11.36?I had some impressions and thus the need to ask the following questions arose.1- I want to upgrade from 11.32 or 11.34. It is said that a system that performs pre-upgrade check has arrived and the latest patch for Windows and SQL Server must be installed. Even though the latest patch is installed, the error persists.2- As far as I see in the document, 11.36 only uses SQL Server 2022.3- In this case, when I want to upgrade SQL Server itself directly from 2016 or 2019 to 2022, I get an error again.4- First, DR Backup will be taken, then Commvault and SQL Server will be uninstalled. After reinstalling 11.36, the DBs taken with DR Backup will be shown to the environment, is this correct?

Created Metallic Recovery Reserve. How do I connect VM to Metallic Recovery Reserve? What are the steps?

We have 6 RHEL 7 and 8 VSAs that we use to perform backups through VMware SAN. For this reason, the LUNs are presented to the VSAs, which are also VSAs. However, the problem occurs when the administrators increase the size of a LUN. Our VSAs stop working; for example, if I try to check the pvs, vgs, or lvs, the command hangs indefinitely. Has anyone else experienced something similar?

HelloIs RHEL 4 with agent FS V10 compatible with a Commcell V11 SP32 ?I tested on SP28 and it works well but not on SP32….Thanks

Hi, is there any possibility to disable software compression an a secondary copy?In my setup I have a primary deduplicated copy with software compression enabled, for an additional secondary copy I need to disbale on that copy software compression and deduplication since the Dell Data Domain and CyberSense doesn’t want to have compression enabled.Here it is described that it should be possible to disable it, but I didn’t see that option.https://documentation.commvault.com/11.20/modifying_software_compression_on_non_deduplicated_storage_policy_copy.html Is there any possibility to disable it anyway? BR