Commvault Cloud Topics

Hi Commvault Experts!Please advise us on how to change the retention period for the Office 365 Online Exchange. I have noticed that the retention period specified in the classical storage policy for Exchange Online 365 is not being followed. Indeed, I can see in the Data Retention Forecast and Compliance report that Data Aging is disabled for special clients.We attempted to adjust the Office 365 Plan: Standard Office 365 Mailbox retention policy—Received Time-Based Retention (under Policies → Configuration Policies → Exchange Policies in the Commvault Java Console)—but it didn’t help. After running data aging, old data is still present in the primary backup storage.In the Command Center, we couldn’t find an option to change the retention period—perhaps because a server plan type is being used instead of an Office 365 plan?In general, how can we remove old data that isn’t aged due to Data Aging being disabled for special clients—in our case, the Office 365 Exchange client? Where can Dat

Hi, I want to plan and do Commvault LIveSync Planned failover -  Can I continue backup jobs from the commserver which  is  Failover commserver  .After planned failover or can it only be read

My OneDrive backups have stopped working because the five App / Secret Key combinations I had set up expired. I created new App / Secret keys and deleted the old expired ones from in Azure. I then signed on to CommandCenter, navigated to Protect > Office 365 > OneDrive_V2 > Configuration, added the new App / secret key values and deleted the old. When I click “Verify connection”, I get:The application wasn’t found in the directory/tenant. ErrorCode: AADSTS700016Does anyone know where the problem is?

We currently have an old (v11.20) setup with the Commserve at a central location, and multiple mediaagents with local iSCSI SAN at remote sites.As we’re about to do a major overhaul since both SW and HW support are expiring this year, there is a wishlist item that I haven’t so far figured out if CommVault can provide:If a remote site goes offline, we want local personell there to be able to perform restores. We would still like to gather all backups at the central location(s) though, and have centralized overview and control when everything is running normally…So the question is: Can this be done? I’ve tried browsing docs and whitepapers etc. but haven’t found anything that seemed relevant - can you have server tiers with (limited) local autonomy but still have central management and control?Please also note that our whole environment is very much closed off to the outside world, so any form of cloud service etc. is a hard no.

Hi all,I am trying to create a custom workflow in my Commvault SaaS tenant (https://m100.metallic.io/). However, i couldn’t find this feature available in the navigator? Is workflow feature only available for on premise version of Commvault?

We are facing a issue with gust files restoration steps getting too much time after 95 % to take the Disk drivers page. Some time error occur for something went wrong. what is the possible cause of this issue.  

Hello allplease can you help with this issue there the A nad PTR records exists ?Thanks Pavel 

Hello, I am trying to restore mailbox but i am getting error in Webconsole: Browse failed due to internal web server error. Please check DM2Web.log for more details.In the DM2WEB log on commserver i dont see any errors. When i am trying to restore from java console the option to browser and restore is grey out  Do i still need to install outlook app on the MA to browser? 

Commvault Cost Assessment helps you to visualize the savings and is used for information purposes only:The information and estimates generated by this tool are based on a variety of assumptions and may not reflect your specific situation. These assumptions may include average hardware and software costs, typical backup and recovery costs and typical maintenance and support costs etc.The actual TCO of your situation will vary depending on a number of factors, including, the specific hardware and software you choose, your deployment environment, your customized backup and recovery requirements etc.We recommend that you consult with a Commvault representative to validate your exact situation and get a customized quote. We do not imply any warranties by the use of this tool. 

Hello Commvault Community,I hope everyone is doing will.  Commvault support recommended rebooting our VMWare, VSA access nodes to resolve the high number of VM backup failures errors below (x4 access nodes):(1) Could not read data from the virtual disk. (2) VDDK thread timeout, possible VDDK deadlock encountered After the reboot, I created a test subclient adding four of the affected VMs.  he backup was kicked off manually.  Rebooting the access nodes appears to have worked.  The backups are running with no error. I have a large amount of VM jobs Queued because of a blackout window (7:00am 5:00PM).  These jobs are configured to use the recently rebooted access nodes. I noticed some of the VMs under the queued jobs have the errors listed above. Question: Should I kill these jobs and allow a fresh scheduled job to start or will the Queued jobs reset the VM’s that have errors?  Thank you.    

Dear Community, Our SOC team requested to patch SQL server on CS with some security patches.Need your support to provide the full procedure to do the patching successfully and how to mitigate any failures. Thanks in advance

Hi, we have a customer who is looking for the possibility to backup Microsoft Power Automate (Power Platform). Are there plans to implement this feature in the future? Kind RegardsFlorian

Hello,I am trying to create custom report for workflow activity job.For the report I need the next information:Job ID Job Status(completed/failed) Job descriptionI was already looking at the “dbo.JMJobStats” table in CommServ database but I am not shure what does status column mean(I get the value 2). Does anyone have any pointers where to start/look? 

Hello Guys,I will be adding a new media agent to our existing comcell environment. After installing commvault software on the new media agent and sharing the mount paths of the disk library with the new media agent. Will the storage policies associated with this disk library be updated automatically to include the new media agents in the "data paths" tab? Or should I manually navigate to each storage policy and add the new media agent in the "data paths" tab?

good evening, i am studying about proxy and i am quite confused about proxy vs vsa proxy vs network gateway, which are the use cases?i am configuring a local storage pool made of 3 different media agents with local discs, and like to add another REMOTE storage pool for aux copy, someone suggests me to put in front of media agents a proxy for limiting and controlling access, but i quite confused, is better proxy, vsa, or gateway? thank you.

Hello, i am trying find out why the backup of big data apps of MS365 not working anymore. But cant find any issue in the logs. Here is the log from last job. Thanks for the help.  

Can someone help me with this error "Error threshold rule at Commcell level marked the job as partial success based on 100 failed files count and 50 percentage  failed files criteria" . Why it occurs and how we can fix this error. Thanks.

Hi Team, I just wondering oracle agent supported by Commvault Synthetic Full backup ? Like oracle standby, oracle rac, oracle data guard?Best Regards.

My Aux Copy jobs going to Metallic cloud storage have been stopped for the past three days. I’ve asked my network team if there are any issues and they are asking for the connection information. I can see my on-prem media agents easily enough but can’t seem to find any of the details for Metallic. How do I find network details on the Metallic cloud storage?

Hello! This morning I was all thumbs and dropped a tape. This caused the little pin inside to come loose and the tape was barely holding. I have to consider it dead now. Is there a way to flag the data inside to be recopied to another tape? Thanks!

Can Commvault backup a volume from a C60 and restore it to a C50? C60 is in our Production environment and C50 is in our test environment.

Hi,we have an Oracle tape library and sometimes i must clean the drives. I must do that over the web console from the library. Is it not possible that commvault does it automatically when a cleaning is needed?Thanks and regardsDennis

Hi all,I need to archive files for 1 year, but I do not have the archive licenses.My current configuration is as follows:Storage Policy: 1 year, 0 cycles. Incremental backup every day (the first backup was a full backup). A share where files to be saved for 1 year are deposited. If the incremental backup completes successfully, a Unix script deletes files older than 15 days from the share.Problem:The jobs do not expire after 1 year. Thanks

I’m looking at creating a sharepoint client through API. In 11.32 we had to do some manual steps with App-permissions. This does not seem to be nessescary any more in 11.36.However, documentations describes uploading a certificate in the app registration. The api-documentation does not provide a way to do this as far as I can see.https://api.commvault.com/docs/SP36/api/cv/OpenAPI3/create-sharepoint-client/How can we upload this certificate through the API?

Hello Community,We recently acquired a new infrastructure that includes Commvault version 11.32.69, an HPE ProLiant DL360 physical server running Windows Server 2022, and an HPE MSL2024 library with two LTO9 drives. This infrastructure was implemented to back up a small environment consisting of SQL databases, a VMware 6.0 environment with 20 virtual machines, and some SQL Server databases.Although the initial setup seemed promising, we have encountered two significant issues that are impacting our backup operations: Excessive Cleaning Cartridge Requests (Case 250110-656) 🧹: During backups, the LTO9 drives frequently requested cleaning cartridges. This issue persisted even after HPE replaced both drives three times and after adjusting the Drive Clean parameter in the library properties to a value of 515. Low Backup Performance (Case 250110-659) 🐢: In our performance tests, we were unable to exceed a backup speed of 250 GB/h for virtual machines and file system backups. This perform