Commvault Cloud Topics

Disaster Recovery Backup was all running well. Now there’s a job that has been running for a week, stuck at 95% and I can’t kill the job.The ‘Reason for job delay’ is:Error Code: [19:2198]Description: Copying of Disaster recovery files to staging location is in progress.Source: cvrvi01-cv, Process: JobManager There’s plenty of space on the local drive where the DR backups are saved. Permissions haven’t been changed.Any ideas on how to find out what’s blocking the job from finishing or alternatively how to kill the job so subsequent jobs can run without having to wait for this one to finish?

Hyper -V platform --VM: windows server 202=====================================At installation time shows bellow errors:Error:SQL install requires that Setup must be launched from a path containing less than 72characters ​​​​   

Hi Team,Backup failing with error “Error opening the disks for virtual machine [up0022alli_UCS_Central]. Verify that the correct transport mode is selected.”Initially Transport mode was: NBD. It will fail sometime, but will get completed using the same transport mode.Later changed it to Auto: Again its using NBD. Similarly sometimes failing sometimes completing.

Hey everyone,I have an EOL Media Agent1 set up for CM, and I want to decommission it and create a new Media Agent2. I’ve looked through the docs, and I see we can transfer everything manually or by using the Replace MediaAgent app.Since I’ve got 250 TB of data, I’m not sure which option is better. What are the pros and cons of doing it manually vs using the Media Agent app?Also, do I need to cancel all backups while I’m transferring the data?And, if I set up Media Agent2 from scratch and recreate all the jobs, can I still use Media Agent1 if something goes wrong?Any advice would be appreciated! Thanks! 

Hello CommVault Community,When commvault (SP11.32) will support Apache Tomcat 10.1.34?https://documentation.commvault.com/2023e/expert/third_party_applications_installed_by_commvault_installer.html

I have kind of an odd question. We have a VMware file server that has the primary data drive (D:) set to be compressed within Windows. During busy times where our system generates thousands of statements, the files server sometimes can’t keep up and we have problems. The plan to fix this is:Run a CommVault incremental backup of the virtual file server. Stop CommVault backups of the file server Create a new, uncompressed 8TB E: drive Shut down the application so nobody makes changes to the files. Run a script to sync the old, compressed D: to the new, uncompressed E: Unmount the existing compressed D: Rename the new uncompressed E: to D: Reboot the file server and check the “new” D: Bring the system online Complete a business test of basic functionality Run a full CommVault backup and enable regularly scheduled backupsOther than ensuring that CommVault does not attempt to run a backup while all the changes are taking place, I don’t think there’s anything special I need to do to ensure C

Does anyone faced with license expired (1.1.1970) after commvault upgrade?After I upgraded the CS + MA I got a message about license expired on 1.1.1970 and it’s happen on the web only. In the commcell everything is fine with the license.we upgraded from 11.34.41 to 11.36.28CS + MA are running on windowsThanks  

We are Service Provider and our Dev Team is writing a new Monitoring Script for monitoring the Backup Status of all Backups for each Server for the last 24 hours.They want to use the Python SDK. The Skript is working fine, only problem is to get a list of all virtual machines, because if a Server has no CV Agent installed and has only VSA Backup it is not in the Client list.So my question is, is there an easy way to get all virtual machine names of all hypervisors listed with the Python SDK, we found no sub-modul doing that. Thanks for any help and Best RegardsMarcel 

Hello Team,We have a linux Commserve and a commandcenter on version 11.34.  I am trying to log both  on commandcenter or commserve to the sandbox envI am connecting from a jumpbox, flows are ok and proxy allow all pages to be reached log on to the command center machinehttps://commandcenter.test.fr/webconsole/applications/ > OKhttps://commandcenter.test.fr/webconsole/reports/ > OKhttps://commandcenter.test.fr/webconsole/sandbox/ > page stucklog on the the commserve machinehttps://commserve.test.fr/webconsole/applications/ > OKhttps://commserve.test.fr/webconsole/reports/ > OKhttps://commserve.test.fr/webconsole/sandbox/ > OK On both machines, the sandbox folder is present[root@machine opt]# find / -type d -name 'sandbox'/opt/commvault/WebConsole/sandbox/opt/commvault/Apache/work/Catalina/localhost/webconsole/org/apache/jsp/sandbox on both machinescurl -v  https://machine.test.fr/webconsole/sandbox/*  SSL certificate verify ok.* TLSv1.3 (OUT), TLS app data, [no content

We recently updated our two Commserve’s to 11.32.65.In both CommandCenter’s the “Jobs in the last 24 hours” tile now seems to not reflect the correct number of jobs for each category.I monitored the failed jobs the last days and it always stated 0 although when I go into the list of failed jobs it is not empty. The other minor issue I noticed in only one of the CommandCenter’s is that the Health-tile is loading indefinitely.The Health report itself is working fine as far as I can tell. Is there something I can do to reset the dashboard to fix these issues? Thanks in advance!

Helloi would like retire client and job for that is in waiting status - Error code: [19:857]Description: waiting on user input [Retire agent [ DB -> Windows File System ] requested by [ admin ]]Source: cs-vm, Process: WorkflowAt monitoring - approvals no items here, no open approvals.Pavel

Good morning,I want to set up a backup of SQL managed instances, does anyone have experience with that? What I heard is that because we run on SP32 commvault that there is a limit of 200GB per DB. Is that true? Because configuration and starting of backup I get an error message that DB cannot be exported.I use the following configuration:For Cloud authentication: Entra ID account with access to storage accountFor sql authentication: sql admin account with sysadmin roleApp registration created with access to the storage account.Thanks in advance.

Hello,I try to configure backup for azure sql db to onprem.Commvault version 11.36.28 I have an access node which can reach azure with open ports required.My access node has following installed software :  When I run a job I received following error :Could tell me what is wrong ?Thank youBest Regards Patrick

I thought I had this previously, but it’s not working as expected.I have a VM that has been replaced.  The VM still exists, though eventually I’ll delete it an associated files.  So I’d like to stop the backup process. My initial understanding is that you stop the process and then backups are retained until the retention time is reached.What I did was went into the option and chose to RETIRE.  However, the VM is still being backed up.  There’s also an option that says Do not back up.  So I’m confused.  What are my correct stops here to stop backing up and ultimately remove this device?

It seems that the api to GET the credential returns endpoint with a different key as compare to what is expected by PUT api for updating the credential . API : /commandcenter/api/v5/credential/:credentialidEven from the document the key name is different from what is returned. As you can see from actual output , we get extra “Endpoint” in the key name. This results the automation of GET and PUT request , to remove the endpoint completely . I agree that we can modify it in the automation before hitting PUT , but I still feel this is a BUG. Any one faces / observed this issue ? 

Hello,I created an access token in the CV portal via “Security->Users->Access tokens->Add token” and the “Scope” was selected to “All”. However, when i tried to use the access token to send an API request like below, the server returned “Missing or invalid authorization header!”. GET /v4/fileservers HTTP/1.1Accept: application/jsonAuthorization: Bearer QSDK <access token generated in the portal>Host: api.metallic.ioConnection: keep-alive Appreciate if anyone knows how to use the access token.

Does Commvault support 100 GbE, 200GbE and 400 GbE Network for HyperScale X reference arcitecture  and commserver.On a 400G network, what is the maximum backup speed achievable? Can we reach 40GB/sec? Would using multi-streaming or multiplexing across the mount points help in achieving this speed?

Can anyone advise on best configuration for using Isilon as back end storage for on prem Commvault. Would you use Linux or Windows Media Agents ?

good morning, how can i monitor the running of aux copy? is there a log/event?thank you. 

Like the title says, I am no longer to login with my AD credentials to my compliance search site.  I can log into the CommVault Console with the same credentials I am attempting to login with to the compliance search site.  I have used this site for years and no issues.  Not sure what happened or where to look.  I’ve verified in the condole: Security>Domains>*my domain* is working.No AD account configured can log into the Compliance Search piece.  Any ideas where to look for an answer?

Hi Everyone, Quick question – we’ve got SQL backups set up with Data and Logs pointing to different storage policies. Commvault support advised against it, saying that restores could fail if one MediaAgent is offline because the Full backup depends on the Tlog backup. Curious to know – is anyone here running separate policies for SQL backups? How do you handle the risk? Or is it just better to have both on the same storage policy? Also, any thoughts on using the "Honor SQL Chaining for Full Jobs" setting as a workaround?Would love to hear from anyone who’s dealt with this. Any gotchas here please? Thank you!

Hi Commvault Experts!Please advise us on how to change the retention period for the Office 365 Online Exchange. I have noticed that the retention period specified in the classical storage policy for Exchange Online 365 is not being followed. Indeed, I can see in the Data Retention Forecast and Compliance report that Data Aging is disabled for special clients.We attempted to adjust the Office 365 Plan: Standard Office 365 Mailbox retention policy—Received Time-Based Retention (under Policies → Configuration Policies → Exchange Policies in the Commvault Java Console)—but it didn’t help. After running data aging, old data is still present in the primary backup storage.In the Command Center, we couldn’t find an option to change the retention period—perhaps because a server plan type is being used instead of an Office 365 plan?In general, how can we remove old data that isn’t aged due to Data Aging being disabled for special clients—in our case, the Office 365 Exchange client? Where can Dat

Hi, I want to plan and do Commvault LIveSync Planned failover -  Can I continue backup jobs from the commserver which  is  Failover commserver  .After planned failover or can it only be read

My OneDrive backups have stopped working because the five App / Secret Key combinations I had set up expired. I created new App / Secret keys and deleted the old expired ones from in Azure. I then signed on to CommandCenter, navigated to Protect > Office 365 > OneDrive_V2 > Configuration, added the new App / secret key values and deleted the old. When I click “Verify connection”, I get:The application wasn’t found in the directory/tenant. ErrorCode: AADSTS700016Does anyone know where the problem is?

We currently have an old (v11.20) setup with the Commserve at a central location, and multiple mediaagents with local iSCSI SAN at remote sites.As we’re about to do a major overhaul since both SW and HW support are expiring this year, there is a wishlist item that I haven’t so far figured out if CommVault can provide:If a remote site goes offline, we want local personell there to be able to perform restores. We would still like to gather all backups at the central location(s) though, and have centralized overview and control when everything is running normally…So the question is: Can this be done? I’ve tried browsing docs and whitepapers etc. but haven’t found anything that seemed relevant - can you have server tiers with (limited) local autonomy but still have central management and control?Please also note that our whole environment is very much closed off to the outside world, so any form of cloud service etc. is a hard no.