Commvault Cloud Topics

Hello Everybody, During a meeting with customer where two new HSX clusters were deployed they highlighted the fact that Rocky Linux release 8.9 was out of support.Rocky Linux Release and Version Guide - Rocky Linux Wiki  Do we have any plans in future to allow the update of this OS to a higher version or this is something customer should not be worried about?Thanks in advance

Hi all,can someone advice howto proceed with a snap copy in case of loss of the associated datapaths ?In former releases it has been possible to simply create a snapcopy associated with multiple datapaths and set it to use the default path and only alternate paths, if the default path is offline, to store the snap meta data.This was even possible, using non-dedup pools.Now I create a plan, that automatically uses the same (dedup) pool for the snap meta data as for the primary copy.This cannot be changed any longer. if the primary pool goes offline, I’m no longer able to create intellisnap backups, due to missing options to store the meta data.I can use the JavaGUI (not CommandCenter), to promote my secondary copy to primary and continue with sreaming backups, but IntelliSnap backups are no longer possible, because the snap primary is not available and cannot be changed.I’m also not allowed to delete the snap primary using the CommandCenter and create a new one, pointing to a non dedup 

I need to extend job retention by the given number of days which will be user input. Is there a particular API to handle this ?

Hello,I tried to authenticate with API request to my CS to run API commands:and I tried to authenticate with my user that has master rule and password ( 64 Base , don’t refer to the words - somepass,someusername,domain)and I receive this message :  {    "errorMessage": "Access denied",    "errorCode": 5} Thank you support.

Hello everyone,I have a customer which runs backups of a DB2 database and need to run backups logs frequently, and everytime we run the backups logs, not only the Logs was running, but also the Data.And this was taking a while to complete, in addition to other issues (such as running command line backups, due to Commvault's default protection behavior). This delay was due to the subclient having both Data and Logs content, and when the Logs backup was executed, Data was also protected.To get around this, a new Plan was created, associating it with the same Storage that the original Plan is associated and having the desired Log backup frequency configured; a new Subclient was created and associated with this new Plan.With this, my question is: when performing the restore in this scenario, could Commvault have any problem? If so, what implications could this have? What the impacts in the restore could happen and what could be the workaround? Thank you.

Hi Team,In Our Infra, We are try to retore the windows system files restore, While try to restore the system state file to other server(out of place restore ) we are getting the below error"Reparse points failed to be restored as this is an out-of-place restore. Please check the restore result for more details "Please suggest or share any solution for the above issueCurrent commServe version: 11.28.24 

Hello,We have some oracle database for which the "Archive Delete” option is disabled for both type of backups: datafiles L0/L1 and archive logs at the subclient level. So log backup should never get deleted.  There is a schedule attached composed by the regular schedule + an automatic schedule. This is the default setting in our environment and we would like to keep it like that. The idea is this automatic scheduler was triggered and deleted all the archive logs. We can see clearly in the rman logs "archive log all delete input”.My question might be stupid, but is this working as expected? The deletion of the log files... (personally, i believe so)? Even though on the scheduler this option is not selected as well:  Any input will be greatly appreciated! Thank you!

Currently I am on Commvault version 11.24 with SQL Server 2014 and Windows Servers 2016.Will there be any issues with upgrading it to Commvault version 11.36 which is the latest released in June 2024? Will the SQL be upgraded automatically as part of the upgrade?

We want to run two backup jobs on a same VMgroup, using two different server plans which are configured to store backups on two different Object stores.We are also using same media agent; will it cause any issues?Thanks.

Hi Commvault gurus, Could you please advise me on how to add a new Media Agent to an existing backup infrastructure? What am I missing: there is usually a Global Deduplication Storage Pool that has a MediaAgent with its own Deduplication Database (DDB) with one or more partitions on local disks. How can additional MediaAgents access the already existing Deduplication Database partitions, which together with the Storage Library and MediaAgent, create the so-called Storage Pool? After installing the MediaAgent package, is it enough to click on the Deduplication Storage and add the Media Agents to the existing Storage Pool? In general, what are the best practices when extending the infrastructure?Any suggestions will be much appreciated!

Hello,I try to migrate from Storage Policies and Schedule Policies to PlansIf I use CommandCenter to create Plans as substitue of exsting Storage Policies, I can decide whether to keep the first or the last backup for extended retention.But I’m missing the definition for the Start of Period (like 3rd day of month or monady in case of a week).The Plan automatic is set to 1st day of month and friday for weekly period.has the start of period option been removed from future configuration options ?If I start with 11.34 today, I would not be able to modify this or even see the current settingsrgdsKlaus

Dear Alli tried to deploy PostgreSQL in both was remote and interactive installation on Linux Server using Commvault Version 11.32. latest release, however in the installation log the needed package was not found. any idea how i can get it, also i tried to redownload the Linux Packages using Commvault Console download, the job completed successfully however same issue.

We want to define a different Retention for any kind of Log Backups in a Plan.On Storage Policy it was possible to define a dedicate Log Storage Policy.In a Plan I cant see the possibility. We are on 11.32.Are there any way to this or future plans to integrate this for Plan Settings?Thx in advance and Best RegardsMarcel

Hi,I’m currently migrating from StoragePolicies and SchedulePolicies to Plans, as required for new installation beginning with Commvault 2024 (11.34).In the past I requested the backup copy to be started within the same schedule as the backup.if many subclients / VM Groups are triggered at the same time, the backupcopy is started immediatly or queued until free streams are available.If I use the standard asynchronous method, the backup copies are processed per Storage Policy, Jobs to copy are determined at start time of the backup copyjob and do not automatically add new backups, that are finished during time of execution to the backup copy job list. This results in a higher time needed to complete backup + backup copy operations.I cannot find this option in the plans, I created.I’m also missing the option to throttle the amount of paralell backup operations for a client, which I used to simplify the scheduling without overloading the client.Is there an equivalent option available in t

Hello,can someone explain, how DDBs are queried, if new DDBs for a specific purpose are created ?Looking at the figures below, the VMs are leveraged among both DDBs, while only the initially used DDB has a severe amount of primary hash references.I know, that a new DDB is created and subclients are reassociated if a DDB reaches its limits (Q&I time and/or # of hashes), but I always assumed, that after the reassociation, some of the data is again identified as unique.The picture below let me assume, that old references are still honored and only new hashed are added to the currently associated DDB. If this was true, a new horizontal DDB does not automatically require additional space in the backend.  thanksKlaus

Can someone knows on how to lists all the subclient backup jobs history using cvpysdk?  Any sample syntax that we can follow?

Is there a setting that only certain IPs can access when connecting to Commvault Command Center?

Hello,We are preparing to upgrade Commvault Servers to the version 11.32.56 from 11.28.56. We have a total of 6 servers in Commvault architecture as below. Please suggest how to proceed with the upgrade in sequence.

Our container SME noticed that there was a new namespace created a couple days ago which appears “empty” for the most part. This page talks about it but sort of implies it requires manual steps to set up.Nobody did anything to push this into the cluster, and, we protect 4 distinct clusters with cvlt yet only one of them has this new namespace in it. All 4 are backing up just fine (all namespaces that is) so, what is it and why does it appear to be randomly created in our clusters?thanks!

NDMP Backups completed with errors due to following error:NDMP Server [] reported the following error: [DUMP: Error: The pathname 'java' is not allowed since it is either a junction or a symlink] Nevertheless Commvault shows 0 failed files or folders. Is anything can be done to make those backups green (complete without errors)? 

Hi,We would like to implement an airgapped environment for critical backup copies to remain isolated.This environment must be controlled completely on its own (from inside) so instead of Commvault’s airgap approach, we are thinking of using hardware replication provided by our backup storage appliance in which the disk library resides (OceanProtect).I understand that a Replica Library would let me use the hardware replicated disk library as read-only.Will this work even if the replication is not continuous, but configured to run only at a specific time? (meaning that the replicated disk library won’t always have the latest data). Would we be able to use the same or a standby MediaAgent to access that data? In case the original disk library is compromised and cannot be recovered, would there be a way of using the Replica Library as the main disk library (like replicating everything back to the source backup appliance and restarting normal operations)? Can we use the Commserve’s DR backu

I need to  find out tape library WWPN details, can some one help quciky?? 

Hello, Please help me with the following question:Our primary copy will be stored in a backup appliance. Hardware deduplication will be used so we will disable Commvault’s deduplication for that copy.Our secondary copy will go to a object storage (on-premises). That storage can also deduplicate but the achievable reduction ratio is nowhere near what Commvault’s dedup can provide. So we would need to enable Commvault’s dedup for that copy.Isn’t it contradictory that CV’s dedup is disabled for primary but still needs to be enabled for secondary? what would be the right strategy for deduplication when having a backup appliance and a object storage in our backup environment? Would it be better just to use CV’s dedup and not take advantage of HW dedup? Thanks for the help!

In Metallic, as per the plans weekly selective full backup is configured but weekly synthetic full backup is running and monthly full is running. how it is possible?

I had several hundred tapes destroyed in a fire at our archive facility.Is there an easy way to mark approximately 1400 tapes bad all at once, vs clicking each tape and manually marking each one bad?How can I go about verifying the data that was on these tapes is no longer counting against my licensed capacity?