Commvault topics

Hello,I have a DDB Reconstruct running of a secondary copy that writes on Storage S3, the DDB backup writes on both S3 and CentricStor, i want to restore the DDB from the CentricStor library but it always try to restore from the S3. How can i force the restore from 1 specific library?This DDB is partitioned and only 1 partition is offline. Thanks,João Amaral

Hi Commvault Team, my customer is interested in Commvault SW. Does Commvault supports parallel volume snapping of IBM SAN Volume Controller (SVC) with Windows OS? The matrix say yes but the documentation says only flash no svc as you can see enclosed. Can you please clarify? Regards Thomas  

I’m having issues doing a restore of an encrypted Azure VMWe can backup the Azure VMs encrypted and non encrypted. We can restore non encrypted VMs. But not with encrypted VMs.I have a support ticket but so far I’m not happy with the support I’m getting.I was told to create a new Azure KV which we did but still having the issueI was told to add the key vault entry in the Commvault → Control Panel → Key Management Servers… still not working and also is this necessary? I’ve never found documentation pointing to this when doing Azure VM restore.In the access node logs for vsrst.log17388 470c  01/22 10:49:51 3122047 VSRstCoordinator::SummarizeVMList() - VM xxxx-restore3    --> STARTED                     100%17388 1dc8  01/22 10:49:52 3122047 Checking for keyvault [kv-xxxxx] in location [australia]17388 1dc8  01/22 10:49:56 3122047 InitEncryptionSettingsForKey() - Key vault is not found in destination region. Creating a keyvault with name [kv-xxxxx]17388 1dc8  01/22 10:49:56 3122047 Azu

I'm actually trying to modify the Backup Summary Report, which has this same issue.  In my example, it’s a fresh, new report with one dataset.  I’d simply like to add an Input (like the ones on the Backup Summary Report), but “Add” does nothing at all. Note that I CAN add datasets - clicking add displays the appropriate wizard on screen.The documentation doesn’t state any prerequisites: https://documentation.commvault.com/2022e/essential/input_controls_for_build_your_own_reports.html What could I be missing? Thank you~ 

Hello Commvault Community, I have a strange case where a connection loss occurred in the environment during an AG SQL backup, the Commvault system resumed the backup job for another attempt, but didn’t reset the Size of Application counter from the first attempt, which increased this parameter by x1.5 times, causing the Front-end license to be exceeded. To clarify the situation, AG SQL in the case of Full Backup actually has 6.9 TB Size of Application - that's 22 databases. For example, a correctly performed backup tonight (from 21.01 to 22.01) for JobID [...]140, correctly recognized 6.9 TB Size of Application.   Last night (from 20.01 to 21.01) Full Backup was also performed and the network connection was interrupted (this isn’t the most important thing at the moment), then Commvault independently resumed the backup job in the second attempt, which ended correctly, but unfortunately the Size of Application from the first interrupted attempt was added to the second one, which was comp

Hi, I have a few sql backups with a SQL AG client, I need to run a post script for them where I put down a file so our monitoring tool can check if the file is there, sow the backup was ok.But when I go to the properties of the subclient, the ‘pre/post process’ tab is greyed out.Why is this and can this be enabled.

Hi all1. Do I understand correctly that when WORM storage lock is enabled, I cannot delete backups in any way through Commvault, even if the period Object Lock retention period has expired on AWS S3?2. What happens with backup if the AWS S3 Object Lock retention period is set to 1 day, the Commvault retention period is set to 2 days, and the backup date was 3 days ago?3. Does Data Aging of Jobs work when WORM storage lock is enabled?4. Does Commvault check if AWS S3 Object Lock is really enable or I can just activate WORM storage lock on storage without object lock?

We have incremental backup copy jobs failing due to lack of free space during index restore; I was reviewing the Index cache and noticed F:\IndexCache\CV_SnapMetadata\2\3568\1737471697 showing over 239GB of metadata.  From what I understand this folder will have all the indexing metadata from all the Intellisnap incremental jobs; this specific job have not had a full backup(I am investigating the reason) for some time.  If I were to take new full backup what will happen during the backup copy; would it still try and restore historical incremetal index data as historical incrmental backups have not copied across or because this is a new full it will only copy the most recent backup copy. What if I manually delete the old snapshot and just keep the most recent would that avoid incremental backup copies and just copy the full backup without restoring index and would it clean up this metadata     

Hi,when I modify the Plan for a HANA database Instance, all database’s subclients are also moved to the new PLAN.is this the expected behaviour ?changing the PLAN for an Instance (i.e. CommandLine subclient), I don’t want to change the PLAN for all databases in the same step.Usually I use a base PLANs without schedules/backup frequencies, but backup destinations for the commandline subclients, while I use derived PLANs for the databases including the backup frequencies.If I modify the destination of commandline backups, I do not automatically want to remove the existing schedules and backup destinations for all my defined databasesrgdsKlaus

Hi All, i would like to find out if it is possible to send logs files to a different location than the Deduplicated library used for DB backups. I want to send my log backups to a non deduplicated Library. I am aware that Commvault knows how to handle Logs in a dedupe policy but I would prefer to have them stored in a different Library so they don't go through the Dedupe Engine. I know in Storage policy days we could have an Incremental policy assigned and would like to know if we can do the same with Plans. Thanks in Advance MeatBall :)

I have installed the CV Agent on a test PostGRESQL server and configured a schedule policy for one full backup and 3 incrementals on a daily basis. The issue is that it gets all 4 backups as full and I cannot figure out why. 

Hi,currently I’m struggeling with the implementation of Plans and Plan Rules in an existing Commcell (V11.32.73)I created a Plan Rule, to select all Clients with File Server solution, that are associated with an exsiting Client Computer Group to be assigned to an exsiting Plan.I don’t find any clients in the Waiting Room, and the clients I intend to assign, are also not present in the Excluded Entities list.I tried the Rule with All Regions and Any Region selected. did not change the outcome.I also removed the wanted solution, resulting in Any Solution.Now I find one client in the Waiting room.Even though the solution is shown as File Server, I can click on that client’s subclient and end up in a HANA subclient.Why don’t I get the regular File Server solutions listed for the Plan Rule and is there something I missed ??There is no Default Plan defined for the Commcell, as requested in the documentation.regardsKlaus

For all of our VM’s our security team required that we Disable public access on Disk and create Disk access policies with private endpoints. After this we seen an increase in ingress and egress charges for Metallic. I’m been trying to find some documentation from Commvault that details that this will happen when you put into place Disk access policy with private endpoints.

We are going to refresh the CommServe and MA hardware with below procedure.https://documentation.commvault.com/2023e/expert/commserve_hardware_refresh_overview.htmlhttps://documentation.commvault.com/2023e/expert/mediaagent_hardware_refresh_overview.htmlWe have 2 physical servers.CommServe with media agent and local disk library size is almost 20 TB Media Agent and local disk library is almost 20 TBFirstly, we tried to migrate CommServe with local DL. After restore the DR backup on new hardware, we tried to copy all contents from old CommServe DL to new CommServe. But data copy to new server is in progress and very larger capacity than source (Source capacity is 20 TB out of 21 TB, Destination capacity is 25 TB and going to 100% over).How can we move old CS library data to new CS?Secondly, Do we need to migrate/hardware refresh the MA first then CommServe?Thirdly, Can we do bare metal image level backup and restore for both CommServe and MA?

I wanted to discuss the backup process for our Oracle dump files in the Linux environment. Specifically, can we configure a script to trigger the backup automatically after the dump file is created?

Hey folks,Thanks for reading. I need some help. I just need pointed in the right direction, but this time, I’m under the gun and don't have time to do research.According to those in the know here, we have a virtual server that we use VMW Recover Point on to send a backup to another VM server at our DR location.My question is, doesn’t Commvault do this? Can we just back up the VM and move it to the DR site? Does that question even make sense?I’m pretty sure it can be done, I just don’t know where to start. Can someone be kind enough to point  me in the right direction? I feel like I am bouncing all over the place in the website and can’t find the right article to get started on.Thanks for the help. 

Hello good day,I’m planning to upgrade CommVault server from version 11.24.134 to 11.36.56. CS/MA is a physical serve. DDB and Disk Library are hosted on the same server.Upgrade procedure is fine. Not very sure how is the rollback plan. Understanding if any upgrade error occur it will not automatically rollback. DR backup configured no DR-Live sync.If CS server has a media agent role and data on it how to do this, because we could not uninstall CS before uninstalling the media server. Is it possible to repair CS software using install package as it has an option for repair but not sure it is applicable for a CS server, then restore the DB using DR backup set. Definitely we must log a support case.I need to plan how to rollback/reinstate CommServe (CS, MA, Disk-Library & DDB are on same box) in a situation of an upgrade failure. Please help.    

we had exchange archive to the primary storage policy which was hyperscale x 1.5 , and an aux copy to windows with local disk  , the jobs in the primary  copy is cleared .hyperscale x primary → first aux copynow as part of the hardware refresh we introduced new windows server and copied from second copy first aux copy → second copy but we are seeing a diffrence in the media size , 0 tb diffrence  first copy second copy 

When I run the report, no data is returned.  I am running it from the command center.  I have adjusted the participating CommCell to be the correct CommCell.  I am an admin in the environment.I have read the two related topic, but those referenced how they found it.I am trying to verify when the throughput of our backup jobs started to decline. Thanks,Tad Peterson

After upgrading the commserver and webserver to FR36, we were not able to access the webconsole and commandcenter. I could see IIS serverrole is installed on commserver as well but before upgrade it was not installed. I believe IIS serverrole should be on webserver only. and also i could see under the IIS server role “ConsoleApp.NetCore” is in stopped status, even after starting manually it going to stopped state automatically. 

Folks, Does Commvault allow you to restore DB backups from a source SAP HANA DB server (SAPdbServer1) to the filesystem path of a destination SAP HANA DB server (SAPdbServer2) which can then be restored into the destination SAP DB using SAP HANA Studio tools? I can perform this type of SAP HANA DB restore as file using Azure Backup but cannot find the same feature and procedure in Commvault. (See the Azure Backup screenshot showing this restore)Both the source and destination servers are Azure VMs running Suse Linux (SLES 15.6) and both are being backed up as Commvault Virtual Machines. The source Db server is also running the CommVault SAP DB agent but the destination server is not yet running this agent. I could also restore these DB backup files to the filesystem of a fileshare (CIFS) mounted on a third server (ClientServer3) and then mount that same fileshare to the destination server to enable restore of these DB files using SAP HANA Studio tools. I’m currently running CommVault 1

Hello Everyone,I am planning for Immutable Backup Solution for exiting commvault backup setup. I am new to this type of requirement and due to limited resources on Immutablity in Commvault for Azure I am not able to present this solution to customer(Impact,Risk & Storage Cost Increase) before actual implemention. I have below questions in mind after reading basic documentation available on Internet.Appreciate your help on below questions ?Thanks in advance.Queries:1) After enabling WORM Copy on Commvault will create the Immutable copy ? Is there anything more we need to do from commvault side ?2) My environemnt is on Azure Cloud, Do we need to apply any additonal settings on Azure Blob Container (Backend Storage)?3) WORM Copy can't be converted to a regular copy if customer want to revert back then will WORM COPIES fully expires?4) Is the WORM Copy supported for Intellisnap SAP HANA DB Backups & Copy, AZURE VM Snapshot Backup, Cloud Storage Account Backup & NAS ?5) Will it

Hi Team, I am working on a report that we need for my own team. Our goal is, we taking laptop backups and here the "Privacy" option is the most important point in data privacy. I could not see a single screen where we can see/report the Privacy option of Notebooks in Commvault CommCell Console, CommandCenter or reports. For this reason, I started working with Rest API. I see two options with the two APIs below and accordingly my questions are as follows.1. I entered the same ClientID and DeviceID, so I assume that these two are actually the same. In this case, which API would be correct for me to use?2. No matter which API I use, it wants me to enter a DeviceID or ClientID. Is there an API where I can list all the Privacy options of Laptops without this dependency?API - ServerUrl/Device/DeviceID---> "isLocked": true,API - ServerUrl/Client/ClientID------>"enableDataSecurity": true, Or any suggestion how I can handle this would be great.Thanks for advance.

Hi Team, Is there a procedure to upgrade from 11.32 or 11.34 to 11.36?I had some impressions and thus the need to ask the following questions arose.1- I want to upgrade from 11.32 or 11.34. It is said that a system that performs pre-upgrade check has arrived and the latest patch for Windows and SQL Server must be installed. Even though the latest patch is installed, the error persists.2- As far as I see in the document, 11.36 only uses SQL Server 2022.3- In this case, when I want to upgrade SQL Server itself directly from 2016 or 2019 to 2022, I get an error again.4- First, DR Backup will be taken, then Commvault and SQL Server will be uninstalled. After reinstalling 11.36, the DBs taken with DR Backup will be shown to the environment, is this correct?

Created Metallic Recovery Reserve. How do I connect VM to Metallic Recovery Reserve? What are the steps?