Getting Started

I found error Nonzero code [9] returned from user command. I’m not entirely sure what the error is, so I tried editing the startPrePostCmd file as indicated by the error message. Could anyone advise me on how to fix this? I’m not certain if I really need to modify the script. 

Hi All,  In our environment, the commvault backup data to disk storage then duplicate to tape, can we delete/purge specific backup data on disk storage only?

According to the Announcements on this pagehttps://documentation.commvault.com/2024e/essential/announcements.htmlCommvault will discontinue VSA Indexing V1.How Can I check which VSA Indexing version we're running and What does VM-Centric Hypervisors means? 

Hi Everyone!!  I am new here and sorry for my lack of knowledge.  We have a CommVault CommCell and we have changed the location of our primary storage.  In the past to get around this we kept all of our naming and ip addressing the same on the new array as we did on the old so we were able to just slip in with no issues.  This time however due to a internal merger we are now sharing resources with other parts of our company and as such instead of a individual netapp filer dedicated to our enviorment we are using a SVM that is part of a larger storage array.  My Problem is that we have a bunch of old jobs that did not complete due to 1. space issues on our backup target  2. issues with jobs that were deleted ( or partially deleted ) that has caused our commcell to be very grumpy.  We were able to hold the jobs that were broken and start to move data, additionally we split up our jobs ( had 1 job for 4 volumes) to individual jobs for each volume to keep from having issues as we

Hello,hope my question is clear enoughIn case of a O365 client o365 is incremental forever, what is the selective copy behavior in this case ? primary copy retention 30 days dailysecondary copy same retention selective copy (monthly fulls)Thanks  

Hi all,I am trying to configure two physical RHEL servers that are not domain-joined. I need to back these servers up and need to install the agent first. Considering all firewall rules are in place, which would be the best way to install the file system agent and then configure for backups.Would a decoupled install work just fine? Installing the agent locally on the client server, then adding the client fetching “the configuration information from the client that is already installed in decoupled mode.”I am having a hard time finding documentation with a case like this. All I am trying to figure out is how to get the Commserve to reach the servers once the agents are installed. Once the Commserve can talk to the clients I am able to configure the rest.I was wondering if this is even possible. Usually, I deal with servers that are domain-joined.Thanks in advance! 

I have MSSQL database server. Where databases are periodically added and deleted. How can I set a backup of certain databases by mask. For example, a backup of only those databases that begin with the letter A.Initially selecting databases for backup is not suitable. It is necessary that databases that match the mask are automatically included in the backup job when they appear on the server.

Hello,we installed a v11.36 in a POC. Customer has circular logging in Exchange active. We do not use the Java GUI, and now we are looking for the advanced backup option “Convert job to full for databases that have circular logging enabled” in Command Center. We didn’t find it, but I may not be firm enough with Command Center for that ….Regards, Thomas

Hi, im still trying to get the RPO settings right for the following scenario (we are currently on V 11.32.69): Incremental Backup Mo-Fr 09:00 PMTransaction for Database every 4hFull Backup of Databases every Day 09:00 PMFull Backup (of all) Saturday 09:00 PM (for Tape export) We have some flexability with the start time, but for the first try we started with the rule set above:The outcome was mixed, the SQL Backups all had some Jobs with an “Failed to start” Error, also some of the Job there startet as Differential (the SQL option to incr. Backup) for other its started the Full Job, depending what job was “faster” to start. Isn’t there some intelligence that priorities the “higher value” Backup Job (Full > Diff > Incr.)? I could manually move the Database Fulls a few minutes eralier, that would at least make sure, the Full would be ran and the Incr. would “Fail to start” but is th

Hi Experts,I was going through the document and came across data pipe and steams. wanted to understand whether data pipe and streams are same? or they are actually different. If anyone can highlight what exactly it makes difference. 

when i try login to my commcell console i get this massage » Use of CommCell Console requires authorization for new deployments starting from Platform release 2024. For more information https://kb.commvault.com/article/82051  » and my installation is all in one and after installation i append tha commcell console package on the same server so i can’t login to commcell console locally i only can with web console and command center

Hello,I like to backup MSSQL server transaction logs within a server backup plan.  I assume that I need to install an agent for that on the VM hosting the MSSQL server. Thus running this transaction logs backup manually give s me the error: “Failed to start backups as no eligible subclients were found.”.Where can I download this agen?Thanks,Chris

Hi team,I am facing this issue while executing mysql db server backup, I can see cvping and all ports are working well, also checked commvault agent are bale to install and connect to the commserve,Kinldy helpERROR: cvfwd_iot_wait(): Couldn't issue a zero-length read on fd=23144: Connection reset by peerAny one knows the rsolution of this?

How can I set a backup of only files in a specific directory. In which different directories with different names and different files constantly appear. But I need to backup only files

Hi team,I am facing this issue while executing mysql db server backup, I can see cvping and all ports are working well, also checked commvault agent are bale to install and connect to the commserve,Kinldy helpERROR: cvfwd_iot_wait(): Couldn't issue a zero-length read on fd=23144: Connection reset by peerAny one knows the rsolution of this?

Hi,During my attempt to access the Commvault Partner university site, I ran into an error while logging in.Best Regards

Hello Commvault Community, I would like to ask you how to change the condition in the license consumption monitoring alert so that it indicates the current consumption according to Command Center. Some time ago I came across the information that the calculation of license consumption in CommCell Console isn’t perfect and we should monitor and suggest the information presented in License Summary Report from CommandCenter (after use Recalculate button).  Today this has been proven and confirmed - in one of the environments running on SP32 version we noticed that for many months in CommCell Console the system didn’t inform about excess use of VOI licenses, after checking this in CommandCenter it turned out that licenses have been used for a long time above 100% license consumption, where in CommCell Console the alerts gave information that the consumption is at 80-90% of available licenses.  It seems that despite many updates to

Is there a way to change from Laptop client to file Server? Maybe a qscript?Do you have to uninstall and re install the agent to fix this?

We have an Active Directory Forest with 6 sub-domains. What are the best practices for backing up this configuration?Backup of AD objects only is not suitable. Backup is needed in case of complete loss of the entire AD server.Would it be better to back up the entire virtual machine with AD or is it better to back up individual elements.

As a part of the architecting media library for GCP cloud to ensure redundancy, availability across regions, low latency, and cost optimization have selected GCP cloud storage multi region nearline buckets.Considerations:In GCP there are 4 types of storage class and differentiated in terms of cost of storage, location, retrieval, and operations, you can choose best as per your requirement for retention data.For high availability of storage, GCP provides multi-regional buckets in which objects are geo-redundant stored redundantly in at least two separate geographic places separated by at least 100 miles. As multiregional storage is geo redundant no need to setup secondary copy for high availability purpose this will also save the storage cost. This also enables you to share same storage to med

New to commVaultWe’re trying to backup our exchange online mailbox. When I run the check : The cause of the failure : Session(s) failed for all Online service accounts. Please re-check the credentials. Apps registration : Tested and OKService Account : Exchange Admin, no PIM, no MFAI’ve check the docs. I think everything good something i’m missing ?

Hi Team,We have a hyper V host and the servers under this hyper V host is failing to take backup due to the below error.Error: Description: Failed to remove the backup snapshot for virtual machine, the snapshot may need to be manually removed.

We are getting ready to do our Yearly DR test.  Our current version is 11.28.122.  I have the option to download the full Commvault Platform Release 2022E - Commvault Media kit or Commvault Platform Release 2022E - Commvault Media kit (11SP28CU48). I am guessing the CU48 just has more of the updates that have been released.  The problem is I am not sure how high it goes.  I don’t know if I should just go with the full base model and let it update itself or go with CU.  Since the installs take so long I don't want to waste time.  Thoughts?

Hey all - We have a number of Windows Hyper-V VMs we were backing up as a standard VM (when advanced VM licenses still existed).  Now, my understanding is that there is no difference and essentially all are the advanced capability, with the requirement being that you would install an agent to get the more advanced level of backup.  I’ve tried to look this up but wasn’t sure I was using the right technology - what agent is it that I need to install, and how to I confirm once it is installed that it’s working correctly.Also, obviously this would be best for db backups and such, but if the availability is there for all VM’s is there a reason to not put the agent on all of them?

hi all, i created an archive set on a new client, content is on an azure file share, we want to delete the files after archive so selected this option on the subclient properties but the files are still there after the archive job runs. any ideas?