Self-Hosted Q&A

Hi Commvault-UsersI’m looking for a good way to find all client computers with subclients which have the setting “Retain jobs indefinitely” in the retention tab.As we have around 500 client computers with multiple subclients checking all the subclients manually is not a good solution.Any Ideas?The following screenshot shows the setting marked in red of the subclient: RegardsJan

We are affected, although we have Commvault Version 11.32.89 in use.Is there a way to update Apache Tomcat to newer version?

Hello community, I am testing Command Center redundancy  current configCommand Center is used for end users to perform backup é restore tasks & API callsMetrics are uploaded to cc01 (Command Center/WebServer/Metric Report Server)The command center is a SPOF and I want to add redundancy Target config  I used this documentation to configure 4 new servershttps://documentation.commvault.com/2024e/essential/configure_high_availability_web_console_and_command_center.html2 Web Servers and 2 Command Centers Commserve and commserve DR 1 on each site 2 Web Servers 1 on each site 2 Command Centers 1 on each site 1 LB vip redirecting to the Command Centers with sticky sessionI want to decommission the old command Center but it hosts the metricsWhat is the good option for the metrics report server ?Thanks !!

Hi,We’re running 11.32.73.The Tomcat version used have at least two vulnerabilities, CVE-2024-52316 and CVE-2024-38286.When checking the windows service it says it’s version 10.1.8. When checking the catalina.jar file it shows version 10.1.19.Still we need to get past 10.1.30 to fix CVE-2024-52316 which have the status Critical.When do you plan to update the Tomcat version?

So we started migrating vms from vmware cluster 1 with nutanix storage  to pure cluster 2 with purestorage, about 1000 vms: we have intellisnap on both. The diffrnece is we have 50 datastore in nutanix vs 10 on pure, we have configured the job one subclient per lun, the proxies were in nutanix platform but I migrated few to pure, although the controller proxy still in Nutanix, however we seem to be having issues during the first phase when cv proxy requests a vmware snapshot of the vms..it was working all fine however as per the patching process we keep the snapshot on some vms overnight.  My understanding was as long as the networking among proxies does not change atleast the first phase should go smoothly without any load issue irrespective of where the proxies are located either in nutanix or pure cluster...it appears the request to create a vmware snapshot taking too long..we are using the same set of proxies...

We have a standard patching process wherein we take a snapshot and leave the server running and then the snapshots are committed the next day just as a fail safe ; from what I understand this process should not be used to patch Commvault windows proxies as could have issues during the backup copy process (we use intellisnap; like hot-add)  

Dear Support Team, One of the my customer having 4 servers vmware ESXi host and its booting from SAN storage. Is there any option can we take entire ESXi host image backup and restore into new IBM storage. Regards,Mani D 

Im planning to upgrade our Commserver from Commvault v11.32 to v11.36.  I was reading the document and it says since v11.36 comes with SQL 2022 you need to manually uninstall the SQL ( which technically means uninstall everything including the Commvault modules etc ) and reinstall . Is there a more seamless and supported way on doing this?  Seems like Commvault has drop the ball in this process. Use to be able to keep existing version etc. 

Hello community, I have multiple plans configured like thatPlan XPrimary Copy Onprem disklib01 Secondary Copy OnPrem disklib02 source primary Cloud copy AWS Glacier source primaryI had an alert from the AWS network team & finops because network traffic from on-Prem to AWS increased a lot between february and march and they want to know why. Is there any report that can help for this ? Thanks  

hi, i have a customer, which have a 470 mailboxes, but the licecnce is for 445. Now im running on the trial one, i need to swithc to production one. So i selected some mailboxes and click to exclude from backup for 20 mailboxes - but when i trying add the licence i still have 470 mailboxes. any advice ? 

Hello, Anyone using Epic EHR Systems for backup cache DB??? Currently I am using FS agent with Intellisnap but I am curious what are the pros/cons of Epic EHR Systems

Has anyone used apis to login to the command center?  I think my code below works for login, but doesn’t work for logout.I’ve redacted specific details.Eventually I want it to login, create a credential in the vault and logout but I’m also having issues removing httponly from the session.curl -k -L -v -X POST "https://myserver/commandcenter/api/Login" -H "Content-Type: application/x-www-form-urlencoded" -H "Accept: application/json" --data-urlencode "username=xxx" --data-urlencode "password=xxx" -c "E:\automation\cookie.txt"echo logoutcurl -k -L -v "https://myserver/commandcenter/api/Logout" -b "E:\automation\cookie.txt" -c "E:\automation\cookie2.txt" -H "Content-Length: 15" -H "Content-Type: text/plain; charset=utf-8"Can anyone advise? Thanks.This is the output of the logout command:* Connected to myserver (::1) port 443* schannel: disabled automatic use of client certificate* ALPN: curl offers http/1.1* ALPN: server did not agree on a protocol. Uses default.* using HTTP/1.x> GET /

Hello Community!I would like to ask you guys if maybe someone have similar issue with Exchange DAG restores as we have in one of the environment.The case is not a fresh one, i had a ticket for around a year in commvault - but they did not find the solution. At the end they recommended (we suggested it and they agreed) to enable “Perform Consistency Check” on the exchange backup schedules. We did it few weeks ago, and now we tried to test restores, but we still see the same issues at the end of the restore process.The issue is not easy to troubleshoot, because databases are big (around 1TB each) and restore process is failing at the very end. It restores around 1 TB of data, and failing with the error:“EventLog[ID=519(0x207)@108527931297102]: msexchangerepl (11780,D,100,15.02.1544.011) Logfile Integrity-Check D:\EXDB\EX19DB-MN\E11: The range of log files D:\EXDB\EX19DB-MN\E11007E546B.log to D:\EXDB\EX19DB-MN\E11007E54B4.log is missing (error -528) and cannot be used. If these log files

Dear ExpertsWe are trying to Restore Db2 Database to different Server ( Restore to Disk ), Media Read Performance is very low and Opened case with Commvault 250310-318. Media management team checked and confirmed no issues from environment side as we are getting Good read/write throughput.  and CV tests are Passed. We tested FS restore, which gave Good throughput and DB2 Restore still having issues. Any Suggestions & inputs why Media Read performance is too low…, and why Slowness is occurring ?  Logs :- CVPerfMgrRestore.logBuffer allocation.   10               71598458808  [66.68 GB]  [Samples - 1000] [Avg - 0.010000] [24005.25 GBPH]Restore READ....     46134            47919623679  [44.63 GB]  [Samples - 1000] [Avg - 46.134000] [3.48 GBPH]Restore Write        37               67427635200  [62.80 GB]  [Samples - 3003125760] [Avg - 0.000000] [6109.97 GBPH] Buffer allocation    12               77939519544  [72.59 GB]  [Samples - 1000] [Avg - 0.012000] [21776.05 GBPH]Restore READ....

Dear team,We have one Disk library Configured as shared between 2 MA servers. disk Lib total Capacity reached to 1.3 PB and no issues in Backup Operations, we are getting good throughput. But Facing some slowness issues in DDB Verification is there any Limitations to add more space to same library ? any best practices here ??    

Hi,outlook add-in installed, the archived message still shows (Quick Look) and i can’t find options for add-in like (Preview , Download).i tried to remove and re-install but it seems the same issue, while there is another PC with the same setup and works fine.. Can someone please help? 

Hi folks when Im trying to backup share point online I get a fail to impersonate user error on the shared jobs directory: 760  1164  03/22 01:14:42 2598099 DistributedIDA::CMaster::InitializeEvEvent(361) - STARTING DistributedIDA5760  1164  03/22 01:14:42 2598099 DistributedIDA::CMaster::InitializeEvEvent(362) - -----------------------5760  1164  03/22 01:14:42 2598099 CvNetworkPool::initNetworkPool() - Creating the control thread5760  47c   03/22 01:14:42 2598099 thNetworkControllerThread() - Controller thread started5760  1164  03/22 01:14:42 2598099 Cvcl::init() - CVCL: Running in FIPS Mode5760  1164  03/22 01:14:43 2598099 CVSPLibNamespace::CVSPAppMgr::IsModernAuthEnabled() - Modern authentication is set.5760  1164  03/22 01:14:43 2598099 CVSPLibNamespace::CVSPAppMgr::GetOffice365TenantUrl() - Office 365 tenant url [https://herts365-admin.sharepoint.com]5760  1164  03/22 01:14:43 2598099 DistributedIDA::CMaster::registerWithJM(950) - Use jm control role [1]5760  1164  03/22 01:14:4

Hi Folks Im having an issue, with sharepoint backups, I keep getting the error Failed to impersonate with user: CommvaultSP when it tries to access the shared job directory.I’ve checked all the permissions as they should be and that account has full control over that directory Commvault version 11.36.46Any pointers in the correct direction would be welcomed! 

We are preparing to implement a new Commvault environment and the tenants will be responsible for installing the client to their systems. As such, we would like an alert when a new client has been registered so we can associate it to the appropriate groups/plans/storage policy etc. So far as I can tell, such a thing does not exist. I would love input on how to best go about this. Thank you.

Hi Team,Some question on salesforce data protection through Commvault  How does the CV licensing model apply to Salesforce? Which Salesforce entity serves as the basis for CV licenses? Does CV support both capacity-based and agent-based licensing models for Salesforce protection? Is it necessary to use Commvault Cloud/Metallic SaaS, or can an in-house Commvault deployment on a physical server or VM also be used for Salesforce protection?

Hello; I trying configure access to vcenter like this:https://documentation.commvault.com/2024e/expert/configuring_access_to_vcenter_server_on_port_443_using_port_forwarding_gateway.html And I have error when connecting to vcenter, when looking some problem, logs, how troubleshoot this configuration? Failed to connect to vCenter server [127.0.0.1:9101] as user [xxx] from access node [xxx-ma01].  [Error: SecureChannelFailure (Authentication failed because the remote party has closed the transport stream.)] CV 11.36.45 

Im having a bit of an issue understanding how to backup proxmox VE,When I go to add the hypervisor I get the following errorI click that link and it gives me a commvault download that I ran and the services started, yet after an hour the same message appears, any ideas what I should check?

Hello team,The task: Test a subclient backup, but not immediately but at a time specified by the customer.The basis is a PLAN to which hundreds of clients are assigned, so it should not be changed completely. In addition to the plan schedules, I have also found the option of starting a backup immediately.The possibility to schedule this backup as a one-time backup is missing Commcell console is unfortunately no longer an option for new customers. https://kb.commvault.com/article/82051Can you help or do I have to set an alarm clock in the future to test a backup?

Hi I have added the instance server with a subclient database. When snap management is enabled in the subclient, it does not detect the Array—Nimble. I have checked the passkeys.Array is not detected even after adding the array in snapshot management box 

Hello everyone,our DBAs are currently in the process of consolidating our Oracle databases onto new ODAs.These have HA capabilities with two nodes each and shared storage underneath.We already have a single node ODA for a while and we are doing regular Oracle agent backups on it.For the new HA ODAs the plan is to set up databases on fixed nodes and only switch to another node in case of an issue.So under normal circumstances backups will be just fine running directly from the node associated with the database. I was wondering if there is any possibility to set up this kind of HA inside Commvault?As far as I understand from my DBAs Oracle RAC is working a bit different with active-active configurations and is therefore not a suitable solution in our case. Maybe someone has a similar setup to share their experience with ODAs? Thanks in advance for any advice!