Self-Hosted Q&A

Hi everyone,One of our customers have recently upgraded their licenses to suscription model. All clear till that point. The thing is that also the are changing all the Commcell infraestructure (Commserve VM, MediaAgents and DiskLibraries). And due to this Commvault was installed on 2009 we have decided to perform a completely fresh install of the Backup environment using the new hardware and the existing licenses.We are not planning to migrate backup JOBs, old (current) Commcell will be just used for restore purposes of historical data, we will keep the VM a physical MA and a Tape Robot on old environment to perfom those historical restore.The question is: Can we use the same CCID & and license file on the new environment. In case not do you know what’s the proccedure to perform this change so we can move the suscription license to the new environment and let the old one (current) whitout licenses&support.I have checked the following KB of the documentation but none of the expl

i have an on prem nutanix file share , which is having primary backup copy to on prem disk library  i have a cloud library configured in the commvault ,i would like to configure replication for this to azure , in azure i have a windows server ready, we are taking source backup to on premise, i dont want to do the replication from primary copy (disk lib) . instead replication should happen from cloud library i created a aux copy under storagepolicy and associated only this source , and while creating replication group  i selected this cloudcopy, is this the right approach, now to the primary schedule is every2 hour and daily synthetic full , and aux copy job is always running , and i dont see a replication happening , does aux copy need to finish comptly for the rplication ? 

Hello Community,After upgrading from version 11.32.81 to 11.32.89, the WebConsole is no longer accessible. I see the following error messages in the log:  1 03/13 11:05:11     WARN  ServerBroker:?:? - Invalid response returned: 500  1 03/13 11:05:11     ERROR DefaultHandler:?:? - Web Service error: web service returned an unexpected response commvault.web.core.net.ServerException: INTERNAL_SERVER_ERROR1 03/13 10:49:33     ERROR LogbackConfigBase:?:? - Error while reading properties from global params (no similar errors will be logged unless the issue recurs after a successful read) commvault.web.core.net.ServerException: INTERNAL_SERVER_ERRORWrapped by: java.lang.Exception: Failed to retrieve global configuration properties using global params API Does anyone have an idea what the problem could be?  

Good day allI have a customer who wants an VM LUN to be snapped every 4 hours and kept on the storage array for 8 days.We have disabled the Backup Copy option as we don’t want a copy going to the Maglib.What we’ve picked up is that the snapshots don’t clear off the storage array after 8 days as they are waiting for a the backup copy job to run.We do take 1 nightly snapshot and back it up to the Maglib, but that’s using a different plan. Is there a way Commvault can expire those snapshots on the 8 day plan without a backup copy being run?Thanks,Mauro

Hi Folks, we are getting scheduled reports fail I have looked around the forums and tried a few things but here is the last few lines of the ScheduleReport.log 14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to get web console url for unsubscribe link14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to generate report using any web console.14384 954   03/14 13:57:10 2568903 EvReportMgr::GenerateReportNonSecurity() - Failed to generate report for report type=[8012] task ID=[2568903].14384 954   03/14 13:57:10 2568903 EvReportMgr::disposeReport() - Nate Test Report : Report Failed14384 954   03/14 13:57:10 2568903 genReportBase::getWebConsoleUrl() - Could not find proper webconsole URL []14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further

Hi folks we have Nutanix AHV here and we get a weird thing when Commvault tries to backup a VM with VTPM enabled it can’t find the VM“Please verify that the virtual machine still exists and that the host is in the connected state. If the virtual machine does not exist remove it from the subclient. If the virtual machine does exist reselect the virtual machine and re-add it to the subclient content.”The solution here:Works however Im just wondering if this is a bug with commvault or nutanix? who would I raise this to?We dont have that many Windows 11 VMs running so its more of a Can live with it

Hi, Is it possible/supported to configure Multiple Commserve setup one for Standby in same datacenter and another for DR in another Datacenter?If yes, please share the Books OnLine link for procedure.

I’ve been reading up on WORM but don’t think it’s the solution we’re looking for as I believe it is applied at the storage level. I would like to lock a single database full backup and the week’s incremental backups from being aged off or accidentally deleted. 

Try to use workflow to create multiple subclients (around 10) backup task. Once previous job completed, the next hob will kick in automatically. However also would like to get each job status such as completed, failed etc. Is there a way to achieve that?Also is there any workflow example with some explanation. It is so hard to get workflow detail examples online. Thanks,North

Hi, is there a reason we are unable to remove default exclusions within a laptop plan? v11.38Any additional setting to change that?Thank you.greyed out exclusions... 

Hi Team,Please I need help with the following question.Currently in our Commvault environment, we backup VMs and databases hosted on the Nutanix HCI platform. We have several clusters, prod cluster, database cluster, dev clutser and backup cluster, the backup cluster was configured as an object storage for the storage of our backup data. It has buckets configured for the different clusters being backed up. For each cluster, there is a primary and secondary library. We currently run daily incrementals, weekly fulls on Fridays, montly fulls and yearly fulls.We have aux copy job configured to copy data from the primary library to the secondary library. Extended retention was configured on both the primary and seconday library, for the primary(basic retention = 14days, 1 cycle, extended retention = weekly full for 30days, monthy full for 365days and yearly full for 1095days), while on the secondary (basic retention of 30days, extended retention = weekly full for 90days, monthly full for 73

I have restore user, using the webclient. And do not manage to find the oldest backupjob for a server. Have tried several servers and it is the same problem. The “General” part is not showing for the server. As an admin I can see this part an there is information of the oldest backup for the client there. So workaround would be to give all restore users the access rights to show the “general” part of the server information. But what right is this? Do not want all to users to be sett as administrators... We tried to go and show backup history, but this do not show all backups for the server either. Have searched this problem, and this might have something to do with change of index version. But stil. Oldest backup is from 2021, and all backups show up in the old comserv thick client. But in the webclient only backups as far back as 2023 is showing. I can manualy brows in the calendar and find the starting point, but you can not browse month by mont several years back, to find when first

Hello,We have some jobs that are old and should have been pruned but isn’t. Thay are in the state of “Reconcile_Backup_Pending. I see the explanation below, but what I don’t know is how the syncronization is done and when it’s happening.We are hesitant to delete the jobs manually, though no jobs seems to be dependent of them.Can someone explain to me.Thank you.Henke   

Hello,I have following problem, when I run Auxiliary Copy  and specify for example 4 streams, but only one stream is in use, sometimes more than one, but I don’t understand why and how to control it. At the same time server is not busy, there are free resources.Any ideas? Thank you! 

Hello,What is the difference between the webconsole and the command centerWe are using Commvault 11.36.41I always heard that webconsole will be deprecated but it is still availablehttps://documentation.commvault.com/2024e/expert/installing_web_console.htmlhttps://documentation.commvault.com/2024e/expert/installing_command_center.html Thanks for the clarifications

Hello,I was reviewing the support matrix in the 11.36 documentation for the Linux file system agent installation and noticed that Red Hat Enterprise Linux/CentOS versions 5.x, 6.x, and 7.x are not listed.Does this imply that these versions are no longer supported? Will the installation of the 11.36 package fail on these clients?In previous releases documentation, such as 11.28 / 11.32 / 11.34, these versions were included in the support matrix   Thanks 

Hello community team,We have a new tape library Quantum I3 with LTO-9 Tape Units. The Auxiliary to Tape is running fine.Now we have exported tapes from our old Quantum I3 with LTO-8 tape units via the I/O slots and imported them into the new library via the I/O slots.The tape library sees the tapes, but it cannot read the content: No content found.I have already tried to run a catalog, but the catalog job shows no activity.It is noticeable that in the old library the barcodes are displayed with 6 digits, e.g. 002020 and in the new library with 8 digits, e.g. 002020L8.Does anyone have an idea what the problem could be and perhaps a solution? Kind RegardsFranz-Josef 

Hello Commvault Community,Can I create a barcode rule for a tape library so that all tapes ending with L8 are recognized with the first 6 digits?All other tapes with 8 digits.We currently have the problem that we have LTO8 tapes in the old tape-library with 6 digits without L8 and these are not recognized in the new tape-library.The new LTO-9 tapes have 8 digits and end with L9.And if so, what else do I need to consider?

This one is a bit of an old vulnerability and I see there has been an update to its status this month. A customer has picked up this vulnerability on the Commserve. They’re running V11.28.102.I cannot find any information on the security bulletin site. I’ve recommended that they upgrade to V11.28.137 as there is mention of some Apache vulnerability patches mentioned (but not which ones)and then run the vulnerability scanner. Does anyone have any info or experience in this particular issue that we’ve noted?  

Hello I receive this message on this job: last job update time : 8 minutes ago.and the job stuck on 95%,there is something to to with that? Best Regards 

Hello Team,I have issue on my media agent. Services are running and check raidness succesfully. I am unable to browse and restore my backup data  it  failes as Could not reach Media Agent [GAR-PND-PRD-FPS-MA03] with hostname [PGARAPPCVM13] I have rebooted media agent twice.I have checked the Index cache there is about 900GB free sapce. 

Hello,One of the changes in 11.36 was on the System created DDB backup schedule.The schedule was set to run every 3 days. This is documeneted in 11.36 changes.Is anyone aware what is the logic behind it ? Is there any known reason for this ?Any reason not to run DDB backup twice a day ?  Thanks

When I go into Command Center running on my internal CommVault installation and navigate to Dashboard > Health > Software Version, I see it hasn’t updated within the past 6 weeks. I’ve gone into the Commcell Console > Home > Control Panel > and done an upload on Remote Private Metrics Reporting PLUS I’ve cleared both Cookies and other site data and Cached Images and files on my  desktop browser. Despite all that, the Software Version still reports “As of Nov 29, 2024”.Does anyone have a recommendation on how to get the Software Version report to update?Any help appreciated.Ken

Dear Vaulters,I have a question, I have separated the webconsole from the CS to a dedicated machine, What would happen if the communication between CS and webconsole is not allowed over port 27017?