Self-Hosted Q&A

We are just beginning to migrate some local workloads to Azure.   As part of this we are creating some new storage policies that will backup directly to some Azure Commvault media agents.   Looking at the CommVault design guide, it recommends using a 512k dedupe size.   This is to reduce the gets and puts to keep costs down.    I have a few worries/concerns with this.  One using 512k vs the old default of 128k will reduce my deduplication ratio and use more space.  This is also cost.   Second, I would like to AUX copy the Azure copy of the backup to my On-premise install.  My On-premise DDBs are all 128k.  If I use 512k in Azure and want to copy the data to on-premise, I will have to create new a DDB using 512k.   This will again consume more space along with sending more data across our ExpressRoute.  This again will be more cost  Does anyone have any way/ideas on how to estimate the cost delta of using 512k vs 128k, as it relates to the initial storage, secondary storage, and egress

Hello Community,Seems like restoring a site collection through the offline mining option doesn't support if you check the SharePoint server requirements for Commvault offline mining; the 'Microsoft SharePoint Server Subscription Edition' isn't listed. https://documentation.commvault.com/2023e/essential/offline_mining_for_sharepoint_server.htmlif not support, what’s the method for restoring a site collection for the on-prem  'Microsoft SharePoint Server Subscription Edition' version? thanks

Hello, we set up a new site using VMware and Netapp. We set up 3 jobs under the storage policy. Snapshot, for one week > Copy to vault x months > each month copy to tape. The snapshots and copy to vault appear to be working fine. I see all successful backup jobs on both parts of the policy. However, the tape copy for monthly to tape is just stuck at “To be Copied”. Its been stuck like this since the end of last month which was a couple days ago. There are no warnings or errors. Any idea what may be causing this?   

Hello, I am seeing an error where two VMs out of 20 are failing to backup with error code: "Failed to read disk over NBD transport mode. Ensure the access node can communicate with the host ESX server."There are two esx servers, windows / vcenter / netapp environment using streaming backups. There are other servers on the same esx server that are backing up fine, its just two that are failing and they were working at some point but have started to fail with this error code. Some things I checked:Ping test, problem servers to the ESX, MA, Netapp, Commserve all ok  Checked Advanced Options on Subclient > Access Node ESX Server / Vcenter and host is ok Transport Mode for VMware is set to AutoNot sure what else I can check? 

Hi Community,I have cloned our production Commserve 11.28 (Network and Livesync disabled) and try to upgrade it to 11.32 before doing it directly on production.But the installation process getting stuck on the phase “Performing Main Upgrade for the databases”. Install.logDatabaseUpgrade.logNote: Sorry for the screenshots as i cannot do copy/paste.Can anyone please suggest me how to solve this issue?Thank you

./cvpkgaddcvZipFile = /home/sysadmin/Linux/linux-x8664/linux-glibc2.3-x86_64/BinaryPayLoad/cvzip/home/sysadmin/Linux/linux-x8664/LooseUpdates/Updates/linux-x8664_11.0.0B80-SP7_SP7-HotFix-1749/linux-glibc2.3-x86_64/installer/newinstall.gzUsing installer from updates at /home/sysadmin/Linux/linux-x8664/LooseUpdates/Updates/linux-x8664_11.0.0B80-SP7_SP7-HotFix-1749/linux-glibc2.3-x86_64/installer/newinstall.gzUsing package installer /home/sysadmin/tmp/.gxsetup/12230/newinstall: - v1180534 11373KB gzipped at uslinux01 on 17-03-29 18:52:20 by pbuilder..chgrp: invalid group: ‘14 groups’ FYI - I do not have “ROOT” access to the server could the above be the cause of that error?

Seem to be on the struggle bus as of late with LiveSync. I’ve reinstalled the failover packages a few times but when I run CvFailover -OpType GetFailoverConfig my standby role doesn’t show up as “Stand by Node” it is “Test node”. I’ve tried disabling and re-enabling LiveSync, etc. Nothing in the LiveSync logs that I can see show why this is. Any ideas would be appreciated.Uninstalling and reinstalling is sort of a pain due to certs and CA bundle monkeying around and I can find no references to Test Node in any documentation pertaining to the Stand By.thanks

Hi,I created Storage Pool form two Media Agents with DAS storage, DataServer-IP transport is used to access partner MA storage. DDB has 2 partitions, one per server.I did DB restore tests, using 2 streams and got results around 900 GB/h per stream.But if I create Storage pool using only one MA restores are faster, around 1250 GB/h per stream.Do you have any ideas, why DataServer-IP slows down restore process? In my understanding it should be opposite.

Hello All,I am taking triditional VMware backup and I also take with Intelli snap. (virtual server Agent snap). What is the differneces between them. And IF I take backup via Virtual Server Agent snap,Will  the snapshots grow continuously during the backup Copy period? 

i have the commvault v 11.32.76. im trying retire from protect>laptops a laptop. the job starts but in job log i receive error. job log is attached. in my command center email settings is configured and its works. but when i click retire on laptop,i receive message that i recieve email message for approves ths operation, but i cant receive this message. when i click on test email from email settings from the command center i receive email message. what i do? 

The scenario I have here is that we want to back up only a specific directory within a virtual machine. For example, let's say we need to back up the /opt/backups/ directory while excluding all other files and folders. The goal is to ensure that only the contents of this directory are preserved and maintained as backups, without including unnecessary data from the rest of the system.  is there any way to do this ?

i have the comvault 11.32.73, the tape drive eternus lt20 s2. i need a guide for configuring. i have to archive my backups backuped: virtual machines, sharepoint data, data of end users. on host, where is connected my eternus lt20 s2 i installed media agent. what i do?

Hi, We have two environments.Staging and development.On the development commcell(11.35) we are able to create a kubernetes cluster.But on the staging commcell(11.76), we are not able to create the kubernetes cluster.It gives port connectivity error.Unable to create kubernetes cluster with details provided.Failed to connect to kubernetes end point https:x.x.x.x:6443 from access node.Port is open from VSA node,Can you guide me which logs on which machine I have to check to investigate further. 

Hi,Does the Dataserver-IP feature require any special libraries, packages or customization on Red Hat 9.4? like here: I have 2 Media Agents and I want to share mount paths (LUNs mounted to each MA). But there are some errors eg. with Data Verification or backup:Cannot connect to Data Server, please make sure desination MediaAgent is up and running and there is no network / connvectivity issue between source and desination Media Agent.In NFSTtransport log:3dfs server @ [cv-ma-g02] failed to start, reason: Services/3dfs are not reachable or refusing connectionThere is no firewall between them, there are able to cummunicate, services are running but still problem exists. There is no NFS service installed on this server - should I install it?

I would like to get information on best practices for setting up SQL Always On with Commvault IntelliSnap integration.The requirement is to implement new SQL instances protected by Commvault IntelliSnap.Is there a document that outlines the necessary prerequisites for this setup Windows side?In particular I can't find details specifying where to place the system databases, user data files, and their corresponding transaction logs.Know for sure have to reside on Array\Luns to get covered by intellisnap process.    

Hello, I have some issue with backup of thumbnails ( alot of small files above 2M). The issue is that IFIND proces using around 10GB f RAM, and then scan taking way to long en even not finishing on time ( around 6-7 hrs) I have already reseted DB by running recursive scan( took me around of 15hrs ) and after i tred optimize Scan again.  i have restarted commvault services, and the host. Reinstalled client, i have even added additions setting IFIND_AffinityMask, but still no resaults.  I am runing on SP11.32.81

Hi Team, According to the below information Commvault use the standard LDAP port 389 when getting AD backup. The question is, how can we configure to get backup over secure LDAP port 636 ? https://documentation.commvault.com/2024e/expert/active_directory_system_requirements_02.html#port-requirements

Hello community, I was trying to automate some tasks using the Metallic API and ran into an issue (or maybe it's just me doing something wrong) during token refresh.From my testing and the CV doc, the token expires in 30 minutes, so we need to regenerate it using the refresh token. That part works fine.https://api.commvault.com/docs/SP38/api/cv/OpenAPI3/renew-accesstoken/ But, the 'Custom Scope' (/Job  /V4 /Organization) gets lost after the token refresh - custom scope content is empty, so I either have to manually enter it again or script it to update.I’m wondering if this is by design or if it’s something that might be fixed in a future release or hotfix.Should I open a case with support to get dev attention on this? Thanks! ####Refresh token function### def renew_access_token(self, access_token, refresh_token, company_id):        """Renew the access token using the refresh token."""        refresh_url = (            "https://m3.metallic.io/commandcenter/api/V4/AccessToken/Renew"   

good afternoon, using latest commv version, is supported to use linux media agent with zfs partition on it? not using zfs for dedup or compression, but just for having snapshots.thank you. 

Hi!I do have this setup in my home lab.CSserver - with 10.10.10.0 subnetMA - with 192.168.0.0 subnet and 10.10.10.0Proxmox server within 192.168.0.0 subnet(maybe in some time i will also add some more subnets) So my idea is that i would like my Proxmox to register to CSserver  via media agents. I want to simulate an infrastructure where CVserver is having only one internal interface to cummunicate to MAs only. How to achive that? I have tried to install 2nd instance on MA with gatteway agent. I have tried to create some network rules via CommandCenter, but still Proxmox is not able to register in CS…Maybe I am missing somthiing? All Commvault servers are Linux based and i have disabled internal firewall and SELinux for testing purpouses so it seems that there is somthing wrong with CV configuration itself. Is there maybe somekid of guide, similar topic or so? 

I manager a Commvault system that has been in existence for over 10 years. Throughout the years, engineers and configured and moved mount paths as needed. At this point I have drives with several mount paths on each one. Commvault reports 5 mount paths on a 100TB drive as 500TB. If I show executives utilization reports, it will appear that we have several PB of storage. Storage they know they didn’t purchase. Is there a way to consolidate mount paths, without deleting data, so I can run utilization reports with realistic numbers?   

Hi  when i recall my cleaned up email always i stuck in login  page  get applications not found .   

Hello,I do backup restore testing on 11.32 version and found that speed of single stream is quite limited. For SAP for Oracle DB agent I’m getting around 700-900 GB/h per stream, for VMware VSA agent around 700 GB/h per stream.At the same time backup server hardware resources are not very busy, hardware is quite powerful, DDB is on NVMe drives, Library is on SSD drives. Restore destination hardware resources also are not heavy loaded. So I see that hardware and network is not the bottleneck.Tested on Pools with 128KB and 256KB DDB blocks, with media encryption enabled AES128Are there any software limits for stream speed implement programmatically by Commvault? If yes, then can I control this limit manually using some advanced setting?Br,Andrejs

We have upgraded Commserve from 11.28 to 11.36 recently. When we are trying to run the qscript we get following error. Please advise how to fix this? Command: qoperation execscript -sn ResetWormCopyToRegularCopy -si Storage_Po1icy_Name -si Storage_Policy_Copy_Name -si authentication_code Error: execscript: Error 0x13b: Qscript execution failed.QScript[ResetWormCopyToRegularCopy] CS[Commsereve name] DB[CommServ]Qscript Output:Failed at RunStringQuery_QS! Error: [Failed to execute SQL Script!].Msg 2812, Level 16, State 62, Server commserve\account, Line 2Could not find stored procedure 'QS_ResetWormCopyToRegularCopy'.

One of our vendors suggested that AWS changed something in a recent SDK which can affect (break) S3 communication. On RHEL8 MA’s I see nothing that seems to resemble any sort of file or package relating to any such SDK, so, can someone tell me if AWS’s SDK is being used or if your connection to an S3 compatible storage target might be affected?I only see some sdk’s relating to lib* but nothing that looks like “AWS” specific.thanks