Self-Hosted Q&A

Hello,I do backup restore testing on 11.32 version and found that speed of single stream is quite limited. For SAP for Oracle DB agent I’m getting around 700-900 GB/h per stream, for VMware VSA agent around 700 GB/h per stream.At the same time backup server hardware resources are not very busy, hardware is quite powerful, DDB is on NVMe drives, Library is on SSD drives. Restore destination hardware resources also are not heavy loaded. So I see that hardware and network is not the bottleneck.Tested on Pools with 128KB and 256KB DDB blocks, with media encryption enabled AES128Are there any software limits for stream speed implement programmatically by Commvault? If yes, then can I control this limit manually using some advanced setting?Br,Andrejs

We have upgraded Commserve from 11.28 to 11.36 recently. When we are trying to run the qscript we get following error. Please advise how to fix this? Command: qoperation execscript -sn ResetWormCopyToRegularCopy -si Storage_Po1icy_Name -si Storage_Policy_Copy_Name -si authentication_code Error: execscript: Error 0x13b: Qscript execution failed.QScript[ResetWormCopyToRegularCopy] CS[Commsereve name] DB[CommServ]Qscript Output:Failed at RunStringQuery_QS! Error: [Failed to execute SQL Script!].Msg 2812, Level 16, State 62, Server commserve\account, Line 2Could not find stored procedure 'QS_ResetWormCopyToRegularCopy'.

One of our vendors suggested that AWS changed something in a recent SDK which can affect (break) S3 communication. On RHEL8 MA’s I see nothing that seems to resemble any sort of file or package relating to any such SDK, so, can someone tell me if AWS’s SDK is being used or if your connection to an S3 compatible storage target might be affected?I only see some sdk’s relating to lib* but nothing that looks like “AWS” specific.thanks

Our M365 administrator changed the email retention policy to 7 years in our M365 tenant. Prior to this, there was no policy enforced.The incremental backups prior would complete in under 30 min. for maybe a few GB of data. Directly after the change, there was 91 GB. The next was 177 GB, which I ended up killing, and then 240 GB that ran for almost 3 days before I killed it.I found the one mailbox slowing things down which had a large amount of emails - not the biggest mailbox but just the amount of mail items.My question is, what is the reason for the change after the Retention Policy is applied to email? It sounds like it may have to “re-seed” the data - what does this mean?

Hello Team, I am trying to test the application validation feature on one Windows VMware VM first.We use Linux access nodes, and the destination Storage is HSXThe livemount feature works now, the VM is booted and it is poweroff after some timeHow the process of script test works ?on the Linux access node I see theses scripts[root@prx01 Base]# ll CVGetDefenderStatus.bat                 CVGetOracleDBStatus.sh                  CVGreenplumBkpRstUtility/CVGetOracleDBStatus.bat                 CVGetSqlServerStatus.bat                CVGreenplumBkpRstUtility.tar.cvtarinfo On the VM Group can I use the Linux Access node for a Windows VM ?How the scripts is pushed on the destination Windows Machine ? Thanks  !

I want to import a tool that I have downloaded from commvault store, can anyone tell me how to import this tool from commserv

I am trying to add an additional web server for our Commvault environment. Would like to have some information on the chronological order on how it is done as the document from the Commvault website appears scattered everywhere. THe install information itself is not difficultThe question I have is more of how to connect the additional web server to the Commserve so reports can be generate of it.  Or how you can enable it so Command centre can work.  The new web server and the existing Commserver has windows firewall enabled both ends  so would be interested what ports ( inbound and outbound) needs to be opened.

We have some clientes on worm storage policy. Those clients have been shut down. we do not need that clients and their backup anymore. How can I delete them from Commvaut?I I tried manuel deletion, I tried to mark backup job as bad , and I tried to delete via RetireClients worfklow but IT did not work.we need to delete all those clients and their jobs from commvault 

Hi all. After upgrading to 11.32.13 we are sporadically starting to see the below error when doing Vmware snapshot backup. The backup job fails or completes with errors: “Snapshot creation is disabled on [Server name] by [].”   Snapshot creation is not disabled for the server, and when backup is re-run everything is working. Have anyone else seen this behavior? Regards-Anders 

 It appears with 11.36 keytool is cranking out 3072 bit requests. Even if I specifiy-keysize 2048 the CSR is exactly the same as the default with no keysize specified and can’t be accepted by the CA (2048 or 4096 allowed). I did open a support case but since this question came up for the windows cvcerttool as well seems like many of us would like the ability to specify keysize.Does anyone know if this is by design or if there is any enhancement request in the pipeline yet?thanks

Hello All,We are using “Validate Restore “ worfkflow for VMware restore tests. We have a team who does those restore tests.They have some authority for execute this workflow. they could do succesfully tests. But they unable to run this workflow due to this error. This happened after we upgrade Commvault from v32 to v36.33.I could not find an Allocation policy on CommvaultError Code: [19:857]Description: User is not a member of the Allocation Policy []. Use another Allocation Policy.Source: Garanti-CS, Process: Workflow

Hi Guys,We are using on-premisse solution, on version 11.28.56. We have several SAP HANA servers which are backed up without any issue. But one of our HANA server full database backup fails since a while.Logcommand line backups and Incremential backups are succeed, but Full backups always ended with the folloving error:"Error code:[18:146]Description: SAP HANA Error [hdbsql execution Failed. /usr/sap/HC6/HDB20/exe/hdbsql -t -U BACKUP -d SYSTEMDB -C "backup data for BC6 using backint ('1134257_COMPLETE_DATA_BACKUP') TOOLOPTION 'BACKUP -j 1134257 -a 2:901 -t 1 -jt 1134257:4:1:0:0:5873 -data -at 135 -d kaz0vwma04.emea.whchem.com*KAZ0VWMA04*8400 -vm Instance001 -cn SAPHC6DB'"* 447: backup could not be completed: [110006] $number$, $errtxt$; $msg$=Timeout while waiting for network response SQLSTATE: HY000]."After this message the job goes to Pending state, and resumed in a while as usual. Then, data copy started again, but at the end the same error appears.Do you have any ideas what can cau

Hello community,Trying to deploy a Linux Server as MediaAgent and also Access Node for o365 backup.The version is Rocky Linux 9.5 with Commvault version 11.36.41.In Package Selection, I cant find the Office 365 package!Note that the installation is performed over the internet. Packages are not downloaded beforehand.  What am I missing here?Please for your help! Best regards,Nikos

Is there a way to verified the from the logs that the restore media is from the aux copy and not from the primary copy?

Hello,We have three media agents, and we are doing backup and restore using MA1-vmgrp1-plan1, MA2-vmgrp2-plan2, MA3-vmgrp3-plan3.All the media have four lun mounted respectively and all 12 luns are being pathed to single library.For each of these VM groups there are 27,27 & 27 VMs are assigned to be backed.Backup is completing without error but while doing restore 2nd & 3rd MA is going into pending state after halfway mark. Even though restore is completing but no use as it is going into pending state in-between.This is happening only in case of ddb enabled on commvault, in case of no ddb there is no issue while restore.DDB only for MA one and for 2nd and 3rd MA there is not DDB partition.Please feel free to ask for any additional details.Hoping for some reply.Thanks in advance.

Hi,I am looking at security on the CommServe and have a question.I use CV only (non AD) accounts with MFA enabled. If someone was to compromise my account they could create a MASTER account with NO MFA. Is there a way to require a second MASTER account to approval an account getting created ? Thanks 

Hello,As you know we can add description from Commcell Console to the CLient COmputer Groups as following. How to  add that description from Command Center ? I could not find any field about that

Hi guys,Trying to see if anyone else is getting this sort of error message when trying to browse from tape. Basically the storage policy in question that keep copy to tape, all jobs is like this. Sync time between CS and SQL database is fine. I have tried many options and none with results.   Thanks, 

Hi guys,  i just deployed a VMware Image of CV ( 11.36.39) primary and also secondary one for secondary commserve. I wanna configure a livesynce between comserve in my lab. I just log in the primary one as root and dowloaded a commvault_linux_media_11.36.tar and extract it and run a “Install commserver faillover” nothing happen and hangs… any advices or best-practices  ?  

I would like to inquire about the specific permission or role that restricts non-master users from manually modifying the backup job retention settings in the storage policy.We would prefer not to enable the WROM option.

Hello CommunityI have a customer who would like to see the backup jobs of a database backup. However, the VM on which this database is running is assigned to another company. Is there a way to make these backup jobs visible to the customer?RegardsThomas

we have some DB server without archive enabled , how do we take backup for those , getting error while running says archive directory not found , in  this can which backupset to be configured , file system or dump

 we have DR site at azure and established tunnel connection on prem and azure , fortinet is deployed at the azure side  telnet to  commser is working as exptected , buit client registration is failing up on checking cwfwsd log getting below error  SSL routines::certificate verify failed: (ssl\statem\statem_clnt.c:2092)2976 0218 02/12 14:36:02 ######## ######## ERROR: cvfwd_ssl_verify_cb(): Failed to verify certificate at depth 0: S/N=-1, issuer="/C=US/ST=California/L=Sunnyvale/O=Fortinet/OU=Certificate Authority/CN=FG4H0E5819901067/emailAddress=support@fortinet.com", subject="/C=US/ST=California/L=Sunnyvale/O=Fortinet/OU=Certificate Authority/CN=FG4H0E5819901067/emailAddress=support@fortinet.com", err=18 (self-signed certificate)

I scheduled FS backup to run at 6pm and created a blackout window between 6am and 5:50pm for weekdays. This is a large backup (many TBs) and it wont be finished for weeks. The idea is that the running backup job that started at 6pm will run to 6am the 2nd day. Then it goes into queue state and resumes automatically at 6pm. However backup jobs continue to run after 6 am in the morning and I have to manually stop it. After some research I found below. https://documentation.commvault.com/11.20/blackout_window.html  "If any operations are already running within the time window, then the operations are not affected. The window rules are applicable only to the new operations that start after the time window."  Is there a way to achieve what I need?

Hi all!I am coming to you with another question 😥 We are trying to bring back full functionality of our VSA proxy agent in OLVM enviroment.So far we do have 6 servers in OLVM, they are running on Oracle LInux, but in different version, just please have a look: As you can, they do have 8.5 and 8.10 version, we do have also updated 4 of them to match our CV version. But even if we do have updated some of them, and some of them are not been updated, please see which of them are possible to be chosen as proxy for VM restore: as can be seen i am able only to chose the ones with 8.5 Oracle Linux (older version). Even if one of them still have older CV version. In other topic, someone has provided me a documentation link and it seems that all verions within 8.X and 9.X should be supported. Worth to note - those machines are all in the same groups, so its should not be a problem. As far as i remember we do have had to “downgrade” to 8.5 in a past to get this to work, but it seems that even a