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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,364 Topics
  • 22,756 Replies
5364 Topics
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Sawa KastumataBit
posted in Self-Hosted Q&A
バックアップ状況記録のログ取得方法

問い合わせ内容 ①simpanaでサーバのバックアップ状況をメールでこちら側に送信しているが 内部的にバックアップ状況を記録したログはあるのか？ ②ログがある場合は、ログを送ってもらえないか 趣旨 バックアップ確認を自動化させようと考えており、ログの結果があれば バックアップステータスを自動で反映させることができるため

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Onno van den Berg
Commvault Certified Expert
S
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Sonu SinghBit
asked in Self-Hosted Q&A
Error Code: [32:408]

Error Code: [32:408] Description: The usage for [Protected Virtual Machines] has exceeded the licensed usage. Please purchase additional usage licenses. Until the new license is applied, click on the RESET button in control panel license administration window to temporarily allow jobs. Advice: Please contact customer support for additional license.Source: snf-comvltbkp, Process: JobManag

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Vaulter
R
Byte
Rahul NairByte
asked in Self-Hosted Q&A
How to run execscript through HTTPClient

Hi Team, I am trying to use HTTP CLient in workflow to execute script to enable disable media agent but its not working whereas it doesnt return anything and doesnt execute the script as expected . URL : http://commservename/webconsole/QCommand In Body Contetn-type =text/plain and body is mentioned below qoperation execscript -sn setmediaAgentProperty -si xpath:{/workflow/ForEach_3/N2MAs} -si 8 -si 0

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R
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A
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ARVVIByte
asked in Self-Hosted Q&A
Raw device backup and restore was successful for file system but validation is failing. Please find the error

Raw device backup and restore was successful for file system but validation is failing. Please find the error. An unrecoverable errors found on the same device. File system state is not clean for one of the file system, state is "clean with errors"

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A
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A
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AjalByte
asked in Self-Hosted Q&A
File Server Archive settings

we are already taking a file server backup , now we enabled file server archive with archive plan do we need to run both plan or archive jobs will serve the purpose ?

421
A
Vaulter
Z
Byte
ZoltanByte
asked in Self-Hosted Q&A
Remove old Job Results folder

Happy New Year! We have recently offloaded the share job results folder for Office365 clients from one of our two Office365 Proxies to a shared storage in order to free up space on the proxy. All seems to work well since the move. I am now trying to delete the old folders from the proxy. Windows looks like it’s deleting the content but all is still there after the deletion. I suspect it might be the Commvault ransomware protection that prevents me, even though these content is not anymore configured in Commvault. How can I remove this obsolete content? Thank you, Zoltan

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R
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I
Bit
ITHelpdeskBit
asked in Self-Hosted Q&A
Have to delete some particular jobs

Hi teams, Have a good day, I needed a help. One of my clients has a backup issue related to indexing. I have also taken help from support but the issue has not been resolved, maybe the experiment is going on. If I delete the data from the problem job and then take a new backup, will it be ok? This is an issue of 20 days jobs. Thanks Amol

2869
C
Vaulter
S
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SudhiBit
asked in Self-Hosted Q&A
CIFS share backup

We are taking the backup for CIFS share (Netapp) by Commvault NDMP protocol. Need to know , whether NDMP uses file level backup or Block level backup . Because we are running robocopy for the CIFs share with Archive bit clear option to copy data manaully from CIFS share to other location . Does this have any impact for the current commvault backup for the cifs share . BR Sudhir T

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C
Vaulter
G
Byte
GlennoByte
asked in Self-Hosted Q&A
"Something went wrong" and Web server issues.

Full scale test instance of Commvault before deploying into production. Getting issues with viewing the contents of Hypervisor VM Groups, changing configuration of VM groups and some items using “view details” on the health report. “Default” Hypervisor VM Groups were created upon adding the hypervisors and the content left at the default / or all unprotected VM’s. Immediately upon creating the groups it is not possible to view the content tab without getting the detail flash very quickly on screen before displaying “something went wrong”. Also cannot change anything in the options section of the VM Group configuration page without “something went wrong”. I have deployed several instances of Commvault for test and this has happened on all instances. I have tried running the install again in repair mode and it does not resolve the issue. Note it is possible to view the content by looking at protected and unprotected VM’s but cant’ modify content from that page. Also issues with the “view

15669
G
Bit
A
Byte
ADN GMBHByte
asked in Self-Hosted Q&A
Cloud DR Backup needs a to request Access to Download

Hi, there seems to be a recent change, you now need to request to access/download the DR-sets. I can see some of the pros and cons, maybe you can tell us a little bit more about the reason and the process, the request is taking on the commvault side. I tried a testrun on friday, requested the download at 7:48 am (CEST) and got the request approved after 8h (at 3:32 pm (CEST). Also the request was sent to the mail-address of the account holder. If there was a real Disaster, i would have had to raise a ticket and hopefully could get the DR-Set faster, but that is another thing you need to do, and if you need the DR-Set, you will have your hands full. To improve the process, I would like to suggest the following additions: 1.) Give a timeframe, how long the request will take. At the moment, there is no information and it would be good to get a timeframe. In a Restore-Test or other none vital operation, the 8h response time can be worked around. 2.) Lets give us the option to add another M

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M
Byte
O
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OracleBit
posted in Self-Hosted Q&A
Recover Web Console Password

Good evening. If someone is new in a Commvault environment, how do I recover user credentials for both web and java console. Commvault solution was configured by someone but left the company. What effort does it require to access the consoles? Kind Regards, Tshepo Chiloane

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J
Vaulter
PedroRocha
Byte
PedroRochaByte
asked in Self-Hosted Q&A
Do Oracle DB restores supports multiple streams?

Hi, I see that the stream count is defaulted to 2. But I also read the all restores are single streamed except for a few iDAs. And oracle iDA is not one of them. Regards, Pedro

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J
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L
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LeonidByte
asked in Self-Hosted Q&A
After change any dashboard his not work

After I made changes to any standard dashboard(ex: /commandcenter/#/dashboard/commcell) - it becomes inaccessible: “Something went wrong. Server may be under maintenance.” The same if I create a clone of the current one. How to fix or reset dashboards to default?

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M
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M
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Magnus FrøysethByte
asked in Self-Hosted Q&A
OneDrive backup, active vs inactive data.

Hello, Hope someone can help me understand the OneDrive Active vs Inactive data. Not so long ago, we migrated our users over to Microsoft O365, and activated backup of Exchange Online, OneDrive, sharepoint and Teams. For OneDrive vi had about 23TB of data for about 22.5K users. And under Protect > Office365 we could see the “Backup Size” and same with a Dashboard element showing top 5 largest servers. OneDrive was one of our largest servers. But about two weeks ago the OneDrive storage dropped from almost 24TB and down to 2.52TB. When i go to OneDrive in Commandcenter and look at “Details” under Backup Stats, i can see that Active size is 2.52TB and Innactive is 21.94TB. From the Microsoft 365 admin console i can see no problems. So my question is regarding the Active and Inactive data. Might this be that the 2.52TB is data that has been changed since the last backup, and inactive is old unchanged data? Or is it that the inactive data is actual data commvault think has been deleted? Wh

3382
M
Byte
T
Byte
tigger2Byte
asked in Self-Hosted Q&A
How to calculate how many streams are in use or being used at any given time by a storage policy, etc

Background: I see a single job running in a “Waiting” state that has this as the reason for waiting: “All device streams configured to this Storage Policy including their multiplexing factor are in use. Advice: Please check the jobs currently running to this Storage Policy. Current job will run once a stream becomes available.” Doing some searching: The CommVault docs go into an in depth of what streams are, how to set the maximum allowed streams (at several levels/areas, like at the storage policy level) and all I see of ‘other jobs using this storage policy’ is a single running job claiming to be using 10 readers. The storage policy is configured to use 70 streams, the job stuck in waiting is set to use 8… I’m not sure why there are not 60 streams available….but it got me wondering: Question: is there a way to determine (like with a query or a report not manually clicking on each subclient or going through a gigantic report and manually summing up stream counts by hand) how many stre

3401
A
Vaulter
D
Byte
DaveKByte
asked in Self-Hosted Q&A
Mongo Bigdata Backup Node Selection

I am backing up a Mongo database that is part of a replica set using bigdata agent and intelisnap. I have two nodes on site, and one node off site. Can I set preferences for what nodes are used during the backup, currently it looks like all nodes are used.

421
A
Vaulter
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A
Plans

Maybe someone in here can help out and straighten out the Plans part for me. The below is going to one stg policy. Several clients schedules attached. How would that pain out if done in a “Plan” How many Plans, backup destinations and so on required? I am not all aboard on plans since I’ve been using the “old” way for the last 10 years. Thanks for any enlightment //Henke

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Jennifer Kelley
Vaulter
M
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mohammad yasinByte
asked in Self-Hosted Q&A
Apache vulnerable CVE-2022-34305 & CVE-2022-42252

the recommendation by tomcat to solve this issue to update the version to the last recommended release, just i need to ask if the update will effect on Commvault application or you have any concern and recommendation from your side.

2704
B
Vaulter
O
Bit
OracleBit
asked in Self-Hosted Q&A
Oracle DB/RMAN error

Error Code: [18:183] Description: Failed with Oracle DB/RMAN error [RMAN-03009: failure of backup command on ch1 channel at 12/04/2023 05:03:31 RMAN-10038: database session for channel ch1 terminated unexpectedly RMAN-03009: failure of backup command on ch2 channel at 12/04/2023 05:03:31 RMAN-10038: database session for channel ch2 terminated unexpectedly ]Source, Process: ClOraAgent

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O
Bit
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A
Command Center

Hello, Where can I find the schedules used in my commcell in Command Center? //Henke

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C
Vaulter
PedroRocha
Byte
PedroRochaByte
asked in Self-Hosted Q&A
Command Center Data is "old" vs Commcell Console

Hello, I've noticed that in several situations, when somethings is done through the Commcell console, there is lag until that reflects in the Command Center pane. Why? Is there a way to speed up this and have the information in Command center refreshed? Example: delete a few jobs from SP. Command center disk lib usage does not reflect the change in disk usage. Commcell does. Regards, Pedro

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Henke
Byte
L
Byte
Lukasz AByte
asked in Self-Hosted Q&A
VSS error during ddb backup

Hi, I am unable to backup DDB because of VSS error. The ddb is located on d: . From the OS I can do manual snapshot using ‘vssadmin create shadow /for=d: I’ve already tried with additional setting ‘nUseVSSSoftwareProvider’. Regards, Lukasz

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S
Vaulter
D
Bit
Davide MiettoBit
asked in Self-Hosted Q&A
Ifinds high memory usage

hello in my enviroment we have many share with more than 10 milions files and directory to backup. It is normal that in the access nodes the ifind process can consume more than 20 GB of ram ? There is indication about the relation between number of directories and files and memory usage of ifind ? thanks in advance

4301
C
Vaulter
PedroRocha
Byte
PedroRochaByte
asked in Self-Hosted Q&A
Is it normal to have the Time Shift Detected alert triggered with Live Sync?

Hello, Every time I run a Maintenance Failover, I receive the "CommServe Time Shift Detected !" alert. Detected a change in the system time, it is now forwarded by 30 days 22 hours 32 minutes 10 seconds. But there's no time shift between the active and standby Commserve servers… Regards, Pedro

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D
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N
Bit
NezBit
asked in Self-Hosted Q&A
Unable to Perfrom Mysql DBs out of place restore

Hello ; I have 2 Mysql Cluster running on the same version “8.0.20” and check configuration have been applied to both clusters and everything is fine. Check readiness is ok for both clusters. Also, FS backups for both clusters were fine, and FS our of place restore between both clusters. The issue in restoring the DB from one cluster to the second one is that the restore is starting and there has been no progress on both DBs cluster and everything is fine and check readiness is ok for both also FS Backup for both clusters were fine, also FS our of place restore between both cluster , the issue in restoring DB from one cluster to the second one, the restore starting and no progress on the job since job started and no data moved but the DB created on Mysql end but there is no progress from commcell side and job last time update was the same as the time of start job ? Commv. version 11.30.48.

675
Sunil
Vaulter
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