Self-Hosted Q&A

How difficult is it to obtain authorisation to use the CommCell Console for new installations?Or am I better off just keeping an old Media Kit around?

Hoping to get an answer from the very well educated Community on the following question! What is the data path for Linux VM file / folder restorations done using FREL? What talks to what and over what port? Obviously, we have Media Agent and the VSA Access node involved writing directly into the ESXi datastore but where does the FREL fit into the connectivity picture?I have multiple ESXi hosts and a complex firewall configuration. I’m assuming a single FREL can service multiple ESXI hosts without issue but what ports do I need to open between which devices and which way? I’m guessing ports 8400 and 8403 but between which devices? TIA!

Hello all!Hope You are all doing fine!We are having a problem within our environment related with One Drive backup. For last few days we are getting this errors:  This “Generic download failure error” does not tell a lot to continue troubleshooting.Maybe one of You actually faced this kind of problem and know any to fix it or troubleshoot?

Hi all, I have a question regarding the association of Oracle (sub)clients to Plans. Let’s say I have the following schedules defined in my Plan: Incremental backup for all agent types: Daily at 22:00 Transaction Log backup for databases: Every 2 hours Full backup for databases: Every Friday at 20:00 An Oracle Client by default has: A “default” subclient (with Selective Online Full enabled) An ArchiveLog subclient If I assign the Instance or subclients to my Plan, which schedule(s) will then be applied to these subclients? In my opinion, the default subclient should follow schedule nr “3” because it’s a Full backup. And the ArchiveLog subclient should follow schedule “2” because it backs-up the logs. But is that indeed the case? I have my doubts about this. Thanks in advance!

HIi get the errorNo service account(s) found for public folder processing. Please assure that a service account is assigned a malibox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations.Source: exch01, Process: CVMailBackupCoordinatorwhen back up the public folders. on exchange on Prem. Serivce account is administrator and has permission to root of Public folder and all subfolders.Thanks for help.Pavel

Hello, Is there a way to be actively informed by Commvault when new vulnerabilities are discovered?We would like to have this alert sent to our email distribution list.RegardsThomas

 can any one help me with required permssion for vsphere user for backup and restore operation  the one in the link is  old i guess , most of the permission i cannot see in the vsphere side , using vsphere 7https://documentation.commvault.com/2023e/expert/permissions_for_vsphere_custom_user_accounts.html

Hello , Sometimes the Comandcenter Website is suddenly unreachable . When i connect to the comweb Server i can see that the tomcat Service is not startet . In the Event log i find an Entry with the Tomcat service stopped unexpectly. We use the Version 11.28.93..Any Ideas ?  Thanks Michael 

Hello folks,I have a role with permissions to perform certain operations for platform users. In this role, only the restore "In Place Recover" and "In Place Full Machine Recovey" of the VM is allowed, but when updating to version 11.32.38 .In the command center, when restoring a VM, I get the "Out Place" option, which should not appear because I do not have those permissions; in the previous version 11.28.68 it did not appear as it should.Regards.

"I want to restore a PostgreSQL database using schema and data from a DumpBased backup, but I'm encountering the following error." Error code: [94:19]Description: PostgreSQL Database: [~dsin~] Restore Failed with PostgreSQL Error: [~Make sure all dependent tables are selected for table level restore. PG Error -- pg_restore: warning: line ignored: 35 pg_restore: warning: line ignored: 35 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 "In the logs, it says that it cannot find some schemas at the destination." help please!!

 please let me know , if i am deploying HSX reference architecture to existing commcell 11.32 , then what are the ports i should open between Commserv server, HSX nodes and clients ?Do  i only need to open ports specific to Media agents given in below link between HSX nodes , commserv server ?https://documentation.commvault.com/2023e/essential/port_requirements_for_commvault.htmlapart from above ‘General commvault ports’ should i also open below HSX specific ports between HSX nodes , commserv server and clients? dont i need to open these HSX  ports if i am not enabling firewall in HSX nodes ?https://documentation.commvault.com/2023e/essential/firewall_port_requirements_for_hyperscale_x_reference_architecture.html

My sysadmin just noticed we’re running the obsolete Office 2013 on my CommVault mailbox proxy / O365 proxy / web server INF-SRV113.  My recollection is that this is required for CommVault to work properly (possibly the Compliance Search feature). Are there any challenges or gotchas with uninstalling Office 2013 and installing Office 2019? Will CommVault automagically start using the new version of Office?Ken

Hello guys,  I have 2 Maxdb databases configured in the same client where one of them completes sucessfully and the another one gets the following error: Details:OK ERR -24927,ERR_TOOLCHK: External backup tool not found The file '/opt/commvault/SapMaxDbAgent/in' already exists. I already remove the in, out and err files from the directory, but the error persist. Could you please helpe me fixing it?

Hi All, i have an to do Moving a Mount Path to an Existing Device . So what i have done: Disabel for new data weeks ago Today disable mountpath for pruning Added an new mountpath in disc the library starte the move mountpath operation Job started and now copy data So thats all okay bute now i have a question. Actually the schedule is off.  But how can i prevent that backups are written to the new mountpath when i enable the schedule. 

 Is there a way to reduce M365 licenses? We have already deactivated the Teams backups and Sharepoint backups because there is also an Azure recycle bin available. One idea would be to reduce the retention time. Does this mean anything in terms of licenses? Thanks for your tips!

we have diffrenet policy for database and its logs , storage policy retention are diffrenet for log is 1 day and db its 14 days , however logs are not getting pruned and when running the forcast report the DB backup job needs the logs  is it expected ?

Hello,Is there a report to list all VMs and the plan/storage policy related to them? 

Actually, I want to configure DR site and replicate VM on DR site.  How ?as I think, first ready DR commvault site, means separately install commserve on different location with multi-instance on primary site and then live sync option through VM replicate to DR site.Right?.If I am wrong, then please correct and guide me.   

Hiwith the latest version of Commvault which has only webcosole management  i dont know how to enable edge drive. Protect - File Server - New Client - item Edge Drive missThanks for HelpPavel

Hello,I have a SolarWinds SNMP server that takes all Windows events from the Microsoft Event Viewer. It took Event 256. But inside this event, there are other events that start at 4125*. Can I filter these numbers to understand which job they are related to? 

hithere is any report or any way to find how much license \storage the Hana backups is consuming?  

Testing the Oracle agent on Centos 07 and when following the deployment guide using the web interface and adding a server / instance i noted that the Media Agent package is selected for installation and subsequently installed/ Why so???? It shows in Console having a red icon so hasn't consumed a licence but why would it install?

Our system run on ODA-DBSYSTEM, Error seem about can not copy wallet from asm disk. 11916 31a4  03/12 18:01:12 336992 ArchiveMgr Failed to get drive information for RCId [1] and ReservationId [0].11916 2dc0  03/12 18:02:55 336992 Scheduler  Set pending cause [Failed to backup wallet files. Error: [Wallet configuration detected. Errors encountered during backup of wallet files error=[Unknown error 1627, command [cp +DATA/ORADEVDB/tde/cwallet.sso /opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/336992/WALLET_ROOT/tde/cwallet.sso] on ASM failed:out=[ASMCMD-8016: [+DATA/ORADEVDB/tde/cwallet.sso] [/opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/336992/WALLET_ROOT/tde/cwallet.sso]

Hello,to backup our vcenters in liked mode, we have a script that connect to each esxi that host the vcenter, shutdown the vcenter, perform the backup through Commvault api, then start the vcenters.there is no schedule policy on these subclients adfter migrating to plan,there is a schedule policy inside the plan.on the VMgroup (ex subclient)How can I disable the schedule to avoid this VMgroup backed up automatically by Commvault and let the script schedule the backup (ansible)  ?Thanks  

  All the cloud upload metrics are selected. Client has an SLA of 1-day defined, could that be the issue?