Self-Hosted Q&A

Background:I’ve been watching videos and reading on the forums (and docs) and all of them essentially say (to install a VMware VSA (a client acting as a proxy server. And also lets assume we have other proxy servers already working, VMware backups configured, etc.. lets say we just want to add more proxies)Java UI: Install a new client to be the proxy (in my case: Windows, and the VM is already built/specced) Java UI: Install these packages: Filesystem, Filesystem Core and “Virtual Server” Java UI: (less mentioned) Add the proxy server to a group or manually add it as an ‘access node” in the “VMware” server instance (or its subclients, if desired).Seems pretty easy… but I’m seeing that all the existing “proxy servers” in my installation (that I inherited) all appear to have the packages delicensed, and no one is indicating this is a “normal step in the setup”.An example of a few of the old proxy serve

Hey Guys, As an MSP we like to use Resource Pool for M365. But I get slighly confused by the option to add a Azure account for Sharepoint:Under Additional settings in https://documentation.commvault.com/2023e/essential/adding_resource_pool.html For the Office 365 and Sharepoint Online solution type, in the Azure storage account, enter the name of the Azure storage account that you want to use for restores. For the Office 365 and Sharepoint Online solution type, in the Azure storage account key, enter the account key. What is “the Azure storage account” for a MSP with multiple customers in their own tenants?What limitation if not used? RegardsDaniel

Hi Community,I am testing One touch Windows BMR recovery. My physical sever has 8 NICs and link to commserve is connected on the 3rd NIC card.When i boot 1-touch WinPE ISO, it shows only 2 first NICs. I tried also adding network drivers on ISO using this method but still same issue.https://documentation.commvault.com/2022e/expert/adding_windows_drivers_for_nic_and_mass_storage_devices.htmlCan the 1-touch WinPE show all the NICs or only 2 NICs?Or i am not correctly adding drivers to the ISO?Can anyone help me on this please.Thank you.Best Regards 

in the Commvault Security Assessment report, the item “Requires user authentication for installing agents” says:Authentication is not requiredCommvault recommends you enable this settingWhere do i do this? The “How to Change this setting” link goes to http://documentation.commvault.com/commvault/v11/article?p=8077.htm which seems to just tell you how to authenticate while installing a client, not how to enforce the setting on the Commcell?I have the 11.28/2022E version.

Hello,I created a selective copy that shoud copy yearly Fulls to tape. it is scheduled to be executed on January 2025 to copy the last fulls of December 2024 But something is not clear for me. Based on the configuration and what I understand,all the last full backups that will be performed on December 2024 should be copied to tape at launch via the schedule policy. (expected on January 2025) Here is the detailed configuration Storage Policy Copies : Storage Policy Copy Properties [General]  Storage Policy Copy Properties of [Selective Copy]

Hello,Is it possible to set the admin user Email as the ‘master’ group instaed of a single email ID ?So that admin user alerts will be sent to all master group members instaed of just to one person ?  Thanks

Hello, We ar we are planning to upgrade our Vcenter to 8.0.2 but commvaul support only 8.0.1. Anyone know when Vcenter 8.0.2 wil be supported?  Our Commserver running on SP 11.32.28. 

Hello, just wondering in order to “increase” security to SQL DB of CommServe, following CIS Level 1 hardening, is it a good idea to remove sysadmin permissions from local / windows user from SSMS?After this action, is there any way to connect to COMMVAULT SQL instance?Where we can find the credentials for these sql local users?Please for your feedback!

Hi, Our MySQL DB admin has removed some transactions logs from DB side. No we recieve following error in incremental backup. our full backup is a snap backup. So after the full, incremental are also failing with the same error. what we can do to fix this without purging logs from D side ? Really appreciate the help at this point.

Hey,quick question:I am currently unable to delete a media location.My question, is it possible to delete the tape locations via a Qscript?

Hi Team, The Library of Storage Policy Copy, which I marked in the red frame in the screenshot below, will be closed. For this reason, we need to move the data to the "Private Cloud Library" that we have just created."Private Cloud Library" is not listed as Storage Pool when creating new Storage Policy Copy. There are already 2 Storage Policy Copy attached from "Private Cloud Library".The question is: How can I add a Storage Policy Copy with different retention addressing the same Library? Is there a limitation?If I can't get past this, is there any suggestion on how I can move the data?   

[Catalyst\53X0E7_10.20.2021_13.11\CV_MAGNETIC\V_298] [-1910 OSCLT_ERR_OBJECT_KEY_NOT_FOUND] getting following error. 

Hello,Our customer is currently backing up a large CIFS share using another backup solution once a month. The solution has been configured to do the incremental forever with 7 years retention. The backup lands on diskpool and migrate to tape as last resting location. After the backup completion tapes send to vault. How can we mimic same method with Commvault with a tape library.  There is no disk to tape migration neither incremental forever without doing any synthetics full with Commvault.I thought best approach might be listed what do you think?Define a NAS client  with CIFS credentialsRun a manual full backup to Tape library using maximum amount of drives with multiple streaming.Define a monthly schedule as to directly tape library as target Set basic retention 2555 days 1 cycle.Maybe once a year run a synthetic full just for precaution (!)This still lack of disk to tape migration but at least similar to current solution.

Hello, I am trying to NAS backup with NDMP agent but when i am running incr backup its taking to long or de backup faile. The volume have more then 14M small files.  What is best practice to backup it? Intellisnap maybe? 

Hello all!We are in the middle of Proof of concept Postgre backup implementation process.No one of our backup team does have any experience regarding this backup type. So far we do have implemented backup that I am able to see those two Backups sets:I am trying to understand the difference between those two subclients. They were configured automatically. I have found this in documentation:So in case that we would like to do Full Backup of All DBs i should use Dump Based Backup?But when creating backup for this subclient (Dump Based Backup)backup size is about 250mb… DB team checked server configuration and it said that DB is more

 Source DR DUMP : Clustered Commserve Destination Commserve : Single server DR restore status : Completed successfully. Issue : SSO is not working  Hi Team - We have done the DR restore from Windows cluster to standalone server, After DR all clients are communicating to the new commserver and we can able to run the backups and restores, But SSO is not working, which is configured on Old Cluster setup. Could you please help on this please.  

Hiis it possible to restore HanaDB to windows folder \ BAK file?i want to transfer DB data from site to other sitethanks

Hey Guys! (CV240229-614 Incident already open, but no helpfull results so far)We need to restore mailboxes from 2015. We made in the past a HW SNAP, and copied the SNAP to Tape, where we have the Data now.When i start the Browse, open the Information store, all DBs have the Size 0kb, but that should be normal in this case.After i selected a DB file and started the recover database job, it goes instantly fail without doing anything. (Same when i start Mailbox Recovery)I know you need a lot more informations - which one should i provide you additionally?Thank you guys!Because of that short job runtime, we have also nothing helpful in the logs: @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : atsw-cvltcs01File    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@14904 5bd8  03/01 09:51:54 15169823 CVTHREADSTART

Hi Folks,I am trying to install Commvault 11.34 Trial on Windows 2019 Server. However, in the final stage of the installation process, Commvault is asking for the SQL Server sa user password. After changing the sa password several times using SQL server management studio, checking if the user logging is enabled, etc.. it’s still returning as invalid password. NOTE: The SQL server was installed by Commvault 11.34 installation package.How can I fix this issue?Thanks  

Is there a way to enable the Root User on a Hyperscale 1.5 node from command line? It was disabled when we deleted the storage pool and I was unaware we cannot run the umount command as the cvbackupadmin user.  

 Hello, please, I need your help. I'm trying to add an ENDPOINT with Linux Mint 21.1 operating system locally, and when I try to install it, I get the following error. In the Commvault documentation, Linux Mint 21.1 is not listed as a supported operating system. However, I wanted to know if someone managed to install it or how I could proceed since the client only uses that operating system. 

Hi everyone please i need some help, i try to discovery RDS SQL instances but is not occurred.I have open many cases in support, and they work in issue but they are not finding a solution.All system requirements are OK, but what's even stranger is that it lists every other technology, just SQL, which doesn't.The message in cvd.log and the Command Center is: "All SQL Server instances are configured."i put the screen in attachWe have already exhausted all possibilities for resolving this problem.Pleeeeasee i need helpbest regards for all!!Sandro  

Hello please help.I installed commvault for a client and I have to make ENDPOINT backups.When I add a laptop I get the following error message. I'm new to commvault, I really appreciate your help.Error code: [68:574]Description: Required media version [11.32] with transaction Id [5494260] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.Source: win-7r8v7nd73ub, Process: DistributeSoftware 

Hello I have CS in 11.30.23 and MA in 11.30.52 (they both physical servers - windows 2012R2)and I want to upgrade to 11.32 version and the SQL you can see in the image that I attach below:Can I do the upgrade directly ?or maybe I need to upgrade the windows from 2012R2 to windows 2016?Thank you very much :)

CV 11.32.43Recently upgraded from 28 to 32 and immediately noticed more than a single backup job running for the same snapshot.A little more context -  Run a full snapshot job on a VCenter Client, then a Backup Copy. Job started no problem.Few hours later, the automatic scheduled kicked in and another backup copy job on top of the one I started manually started as well (two running simultaneously for the same snap) - the new job, picked the VMs that were still waiting on the first job. While looking at the FR11.32 documentation I found the link below. Can someone confirm that this is correct link for what I`m experiencing?https://documentation.commvault.com/2023e/expert/managing_backups_based_on_snapshot_retention.htmlIf so, the article mentioned additional setti