Self-Hosted Q&A

Hi Team, We created a service user just to use the Rest api. We do not want to give master role to this user and we only want to be able to use the rest API. What roles should be given to the service user created for this purpose?

I wanted to start a discussion within the community on how this change is going to impact you, our customers and partners.   I am already seeing lots of chatter and promotion on my linkedin feed about alternatives like AHV, OpenStack, and even Proxmox; but my bet would be that this will drive a significant amount of rehost/replatform/rehost to cloud.    What are your thoughts/reaction?

I am looking to use the vmname to get the details of a vm without having to generate a subclient.Can someone help? ThanksChris.

Hi Team, Can we see in the log file whether Deduplication and Compression are performed on the Client or the Media Agent?We changed Deduplication and Compression to be done in Media Agent via subclient, but we want to see this in the log file as well.

Hello Commvault,Lets assume we have a Primary Storage Policy with 14 days retention and extended rules, 90 days for Weekly Full. In case of 2nd aux copy, to Storage Policy (Azure Storage Account) with WORM Storage Lock enabled and 30 days of retention, I am wondering what happened with the GFS backup?OK, I see the retention is for 30 days (initial configuration), but the extended retention for Weekly Full are missing (from Primary Storage policy)!So, what happened with them? WORM Storage Lock has only 1 retention?How you are going to protect the rest GFS backup jobs?Please for your feedback,Nikos

Is it possible to restore AD-Objects to a different OU than they were originally?

Since upgrading to SP32.28 we are seeing issues with VMware reporting disk consolidation needed. Prior to SP32 when a snapshot removal succeeded but disk consolidation failed Commvault would trigger additional disk consolidation task.  Now the snapshot removes, reports disk consolidation is needed but nothing is automatically triggered to clean it up. When the next job goes to run it fails because disk consolidation is reported as needed. Automount disabledNo Snapshots ExistManually running consolidation completes instantly without issueImpacts multiple ESXi versionsImpacts multiple VSA OS VersionsImpacts multiple transport methods (NBD, Hotadd)

Hi all,we want to use SAN mode for backing up VMs. Although we have followed the same steps, only one datastore (LUN) is visible/mapped. Do you have any idea how to troubleshoot this issue further? Below there is an output from VMFSSanInfo tool: 

Hi,We are getting a Communicatins failure between a SQL Windows server and our commserve.  The Error returned is : Invalid  Certificate. Check if the Client has a valid Certificate. client  shows Not Ready Status Has anyone ever seen this? If so is it a CV error or is there something the SQL ADMIN has to check on their side?

Actually I have created custom AD package and manually installed on AD server. but i think not work properly. hence i took the backup of AD server, then not reflected restore Ad object or users.Why ? please suggest how to install AD agent or push process ?

Hi, i’m looking to extract file level details on every job. I’ve used the File Level Anaytics reports to generate reports for all File System jobs. These reports doesn’t fetch anything for db/vsa jobs as the app type won’t match. I’ve tried the `getbackuplist` which is similar to FLA reports. We need the extract of `Files` backed up in a job (even if it is .vmdk / .mdf,.ldf, .dbf etc) to parse this information in our own db for quick searchability.Is there any workaround to get that from index, CS db, content index or any alternative to FLA reports for all data types. May be something similar to bpflist (in netbackup) - https://www.veritas.com/support/en_US/doc/15263389-133604923-0/v93410403-133604923Note : index and data resides on tapes, having this info would be helpful to locally (1) search file locally in own db, (2) check job ID & required tapes and (3) then recall/retreive the tape.

I’m setting up workflow authorisations and am able to use email as the notification method, I do have the ability to send notifications to a webhook.I'm looking at using an alert to monitor for the authorisation workflows and send an alert via the webhook but I’m finding that the most obvious alert mechanism doesn’t seem to pickup the workflow jobs.I have an alert set as below:Category: Job Management Type: Workflow Criteria (all options selected) Entities - all authorisation workflows and the get and process workflowWhen I kick off the restore authorisation it does trigger an alert, but a delete jobs doesn't (for example).I can’t see anything logged in the event log or audit trail that I could use to trigger the webhook either.  Has anyone tried anything similar to this before?

Error Code: [68:591]Description: File [E:\Commvault\Data\SW\CVMedia\11.0.0\SP32_5494260_R1191\Windows\version.txt] has different checksum [3142874110] than the expected one [3849617823]. Please contact the support.Source: commserv, Process: DownloadSoftware 

Hello after an upgrade from 11.24 to 11.28 I cannot access to the command center , i tried to open the command center from chrome and edge I tried to restart the server , also restart to the services of commvault any ideas?and this is webserver.log : Thanks!

Hi together,in our Commvault environment we are using old-stype and Storage-Policies and Schedule-Polices.Most of the Schedule-Polices (approx. 1000) are not enabled; they are triggered via an external Jobscheduler that is controlling the business requierements of the entvironment and is starting backups and snapshots alligned to application requirements. During our tests with plans we did not find a way to create a plan with a full and an incr schedule … but the plan stays inactive. Furthermore … how can we start a plan (schedule) via commandline?The question is: How do you connect a “plan-style” configuration to an external job scheduler.Any recommendation is very appreciated.Thanks.Michael

File system backup speed is slow  but in job details load is 100%.

Hello.I get the following error, Error Code: [18:146]Description: SAP HANA Error [Could not find out the HANA Version number.]; We already confirm that the username and password are correct; What other discard can we give so that the backups do not fail again.

Hello team,i am trying to set up auto recovery , the marked point on the below says we can have a copy at the destination site , but while configuring auto replication i dont see any option as such , any one has idea https://documentation.commvault.com/2023e/essential/replication_of_sql_databases_01.html 

Hello Commvault Community,I have a maybe performance issue. We have an archive solution for Exchange, we also enable quick-look for already cleaned up emails, but when we want to access the quick-look and redirect it to Webconsole page, it takes more than 30s even a minute to open.After that, the next successive accesses will work fine without any issues.Is this expected behavior? Do we have any workaround or configurations in tomcat such that this delay can be mitigated? Please suggest.

We are currently using 3-way NDMP backup for Isilon NAS. However, the first full backup takes forever to complete and the NAS data is like hundreds of TB. Dell then suggest us to use 2-way NDMP backup solution with B100 backup accelerator and a new dedicated tape library added to improve the backup performance. Since the new dedicated tape library will be directly attached to B100 (no need to connect to a physical Media Agent server any more), we are now thinking to use a VM as the dedicated Media Agent.We don’t have any experience on how to configure 2-way NDMP backups with a Media Agent virtual server on Commvault, and how to configure the control path and data path. It will be really appreciated if anyone can provide any details on configuration steps. Thanks in advance. Will  

Good day Vaulters This question is around hardware and Commvault level encryption. If I have encryption enabled on the Maglib (VAST storage with it’s encryption enable), what happens if encryption is enabled on Commvault? Does it try to encrypt the data on the Maglib that has the Hardware vendors encryption already in place? What is the effect on backup AND recovery performance in doing this?Would it be best to leave Encryption on Commvault off in this case? We do need to also have Encryption enabled ‘in transit’. I know that’s done with Network routes. Would there be a performance impact on operations in using this option too? What will both layer of Encryption do to DDB sizing? I’d imagine it could cause bloat? Thanks,Mauro

Hello All,I am using restore validate workflow for restore tests. It worsk fine on windows clients. one Validate Restore job working then Restore validate job showing as restoring data. But When I triy it on Linux/aix cl,ients , It does not show validate restore job as like restoring.Only validate restore job working but It does not show the client as restoring. does not it support for aix/linux? I have addes screnshots 

Hey Guys, As an MSP we like to use Resource Pool for M365. But I get slighly confused by the option to add a Azure account for Sharepoint:Under Additional settings in https://documentation.commvault.com/2023e/essential/adding_resource_pool.html For the Office 365 and Sharepoint Online solution type, in the Azure storage account, enter the name of the Azure storage account that you want to use for restores. For the Office 365 and Sharepoint Online solution type, in the Azure storage account key, enter the account key. What is “the Azure storage account” for a MSP with multiple customers in their own tenants?What limitation if not used? RegardsDaniel

Hi Community,I am testing One touch Windows BMR recovery. My physical sever has 8 NICs and link to commserve is connected on the 3rd NIC card.When i boot 1-touch WinPE ISO, it shows only 2 first NICs. I tried also adding network drivers on ISO using this method but still same issue.https://documentation.commvault.com/2022e/expert/adding_windows_drivers_for_nic_and_mass_storage_devices.htmlCan the 1-touch WinPE show all the NICs or only 2 NICs?Or i am not correctly adding drivers to the ISO?Can anyone help me on this please.Thank you.Best Regards 

Hello,I created a selective copy that shoud copy yearly Fulls to tape. it is scheduled to be executed on January 2025 to copy the last fulls of December 2024 But something is not clear for me. Based on the configuration and what I understand,all the last full backups that will be performed on December 2024 should be copied to tape at launch via the schedule policy. (expected on January 2025) Here is the detailed configuration Storage Policy Copies : Storage Policy Copy Properties [General]  Storage Policy Copy Properties of [Selective Copy] Schedule policy   Why on this copy, I see that is on the Media Not CopiedWhen I click on Media Not copied, I see that some media needs to be copied from the Primary even if we are not at the end of the year 2024 and the schedule doesn’t happen yet (schedule is planned for January 2025 to copy last full of December 2024) Media Not copied list Detail of V_30450 Detail of V_30450I see that some jobs are waiting for copy but that jobs have been run on 2