Self-Hosted Q&A

Hi Folks,First, many thanks for the information here. I’ve solved a lot of issues just reading answers found here.Ok, here’s the rundown. We changed the Commcell service account password on the AD side. We thought we went into Commcell Console and updated the credential there. Everything was working fine, until a short time later and now we cannot login using our AD account (If I’m reading correctly, is that because the service account can no longer connect to the AD for an LDAP lookup?)Looking into the EvMgrS.log I can see this entry### EvSecurityMgr::userLogin() - processAdUser returned [-105], "Failed to connect to the domain server. Please contact Commcell administrator to check domain service credentials."### EvSecurityMgr::userLogin() - Socket [0x0000000000001264]: LOGIN ERROR: Invalid login/password attempt with UserName [domain\user] from [server], Attempt [1/3]### ::sendResponse() - FAILED [Failed to connect to the d

Hello all!We are trying to create a group in Commvault for all hosts which have backup activity disabled.We do have found this setting: But a problem is that if machine contains agent backup types “inside” itself and backup is disbaled on agent level it won't show in this group. For example - if server SVR001 contains SQL and File System backup and we will disable ONLY File System backup on SVR001 it wont show in group which will be configured as screenshot above shows. My question is - how to show all disabled backups? No matter if backup is disabled at Client Level, or at agent level.

Hello all,I just hit a situation. When trying to change the LiveSync default storage policy, documentation told me that the new user defined storage policy for the commserve livesync feature should be NON deduplicated.Happens that this environment has as storage options an HSX RA appliance and tape storage.HSX RA is per design a deduplicated storage pool.Has any one faced this situation? I did not want to create another disk pool to satisfy this NON deduplication necessity. Is there any way out?Regards,

Looking for some input on the use of Data Access Nodes when backing up NFS shares.I noticed during a backup failure that my Proxy 1 in this case was down and backups went into a pending state. However there are several over proxies also available for the job as shown. So it is my understanding that the job will NOT go the list and pick the next one available. How do I make sure that Commvault uses the next available proxy on the list if first one or any of them fails?Can you point me to the right documentation where it talks about the failover for those nodes since I could not locate one?Thanks

Hi CV support, I got a backup job fail and checking the logs i found error message:12482 30c2 02/28 21:09:06 871906 CPostProcessingOptions::LoadConfiguration(116) - Defaulting to one read per physical disk, the collect files will not be divided further.12482 30c2 02/28 21:09:06 871906 CReportingThread::Init(18) - Reporting thread initialized12482 30c2 02/28 21:09:06 871906 CReportingThread::AddTask(144) - Task [JM Progress Report Task] Registered with reporting thread with timeout [300] seconds12482 30c2 02/28 21:09:06 871906 CReportingThread::AddTask(144) - Task [Performance Counters Logging Task] Registered with reporting thread with timeout [1800] seconds12482 30c2 02/28 21:09:06 871906 CScanJobFileSystem::Configure_JobReferenceTime(651) - Full backup will not query for new subclient content12482 30eb 02/28 21:09:06 871906 CReportingThread::Run(23) - +++12482 30c2 02/28 21:09:06 871906 CScanJobFileSystem::Configure_ArchiveB

Hello,we need a hardware refresh of search engines and there is no indexing anymore. All agents that were indexed are not active anymore. So we only have to keep the old index. The Commerve is on SP32. I tried to do all steps described here:Search Engine Hardware Refresh (commvault.com)The installation of the search engine (SP24 package) failed with an error: 8080  1     02/28 09:18:31 ### ### ### - Server Error:  (Error) Paket [Search Engine] is no longer supported in the current version. Please refer to the documents or contact your software provider for information on alternative options. [67109659].I am struggling around with Commvault support, the only question I have: How to install the old search engine (SP24 package) with an SP32 Commserve? Is there an addional setting?  Than

Hello, i have a problem when i make a backup from some mssql databases with the transaction log backup.Then comes the “warning”/”info”: Failed to set up DataPipe. The connection with this product's Communications Service on MediaAgent may have been reset. Check if the service is running. When i make a full backup it works fine. My CommVault version is the V11.34.5 on the CommCell and the MSSQL iData Backup Agent on the client side. Thanks a lotDietmar

Customer wants to recover a calender item from an Exchange Database.But the recovered object has now the message icon and got the message class ID.The documentation only mentions “messages” but doesn’t list “not supported” message class items.So, it would be great to get some feedback and maybe even the documentation updated to make it easier for other user to find. kind regardsJoerg

Hi team,Im facing an issue witg exchange 2019 Backup is running good no issue But when i try to restore a database it failed with error vss writer errorI checked the vss writer no errors.Checked event viewer log and found an event id 8194 access denied I have added the network service user to COM security and rebooted the exchange server and performed the restore again i got the same error but the event viewer log hsa changed to id 4356exchange, application, service VSS writer, failing restoring a backup. Has anyone faced this issue before ?  It is a dark site and i couldnt get the logs.

Hello, What is best practise to add onedrive,teams apps to commvault through vpn express tunnel? Do i need to create private endpoint first and how to configure the routing through the endpoint? Now commvault trying to connect through the public address.  I can add package through custom configuraton but failed on authorize app, If i use expres configuration with global user its saying that username/passwoord not correct 

Hello Team,  im facing an issue related to VMs backup on openstack due to below error Error Code: [91:163] Description: Unable to create a virtual machine snapshot of [Nex]. [Snapshot could not be found.] Please check the virtual machine snapshot tree. VSbkp.log, logmanager attached fast reponse is highly appreciated as this is a critical case

Hello,Error: Failed to update storage policy copy. Cannot update copy with override retention when storage pool is using Storage WORM lock property set.It is only possible to add/remove associations when we remove the option of WORM storage lock?I know the procedure.@Commvault feedback: It is maybe better to make possible that we can add. (not remove). 

Need to delete folder from 800 clients?Same folder  location and name for all clients.

Have a nice day,the system displays an error:Error occurred while processing chunk [2790355] in media [V_26404], at the time of error in library [cvault01_dlib1] and mount path [[cvault01] J:\cvault01_dlib1], for storage policy [sp_standard] copy [aux_cvault01_tlib1] MediaAgent [cvault01]: Backup Job [184830]. The file or directory is corrupted and non-readable.The indicated path is accessible. Where should I look for the error?

We have large RDS SQL server in our environment and currently backup is not using multifile option and backup is very slow. I check the AWS documentation, it says that for large large database it support multifile backups.Importing and exporting SQL Server databases using native backup and restore - Amazon Relational Database Service Amazon S3 has a size limit of 5 TB per file. For native backups of larger databases, you can use multifile backup. example:Example of multifile backup exec msdb.dbo.rds_backup_database @source_db_name='mydatabase', @s3_arn_to_backup_to='arn:aws:s3:::mybucket/backup*.bak', @number_of_files=4; My question is Does Commvault

anyone can help this,? im just editting restrct access for some user groups.. but its restrict for all i think.. can you explain me to recover access to command center ? 

https://documentation.commvault.com/2022e/expert/2822_mediaagent_system_requirements.html MediaAgent: System Requirement are outdated - for example for 11.32 (release 2023) there are informations from Updated Monday, July 11, 2022We need modern OS support like Ubuntu 22.04 listed in file system backup - https://documentation.commvault.com/2022e/essential/142272_system_requirements_for_linux.html 

Hello all,I have personal and shared folders on my file server. These folders contain different types of files. I want to archive files that haven't been accessed for 2 years by creating shortcuts, and I want to delete files that haven't been accessed for more than 4 years without creating shortcuts. I want to perform these actions across the entire file server, but I also want to exclude some subfolders where I may need to apply different policies based on user requests. How can i achieve this scenario? Any comment will be appreciated. 

Commvault client was installed on the new server and connectivity between Commcell and new server is working fine. Check Readiness on the the existing pseudo client is ok. However when connecting to the instance it is showing “unable to establish connectivity with these instance properties. instance properties validation failed. Please check DB credentials”. We have created the user in both System and Tenant DB's and given the below privilege's.Backup AdminCatalog ReadInifile AdminService AdminTrace AdminDATABASE BACKUP ADMINPlease advise on how to resolve this.

Hello Team,We want take backup of VM's from OVMM environment and then restore to KVM environment (with out any modification of VM's).Is it possible from Commvault backup solution. 

Hello Team,We want take backup of VM's from OVMM environment and then restore to KVM environment (with out any modification of VM's).Is it possible from Commvault backup solution. 

We have an ongoing issue spread to multiple of our media agents. The problem is manifesting randomly.Sometimes (rarely), during DDB backup we see multiple messages like this in event viewer:63224:CVODS.exe:Failed in acquiring the lock on file [C:\Program Files\Commvault\ContentStore\Log Files\PerformanceMetrics.log] Module [PerformanceMetrics] Error[0x80070306:{CQiLogger::LockLockfile(1403)} + {CQiLogger::LockLockfile(1397)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Timed out acquiring mutex on Global\QiLogger_PerformanceMetrics}]48044:SIDB2.exe:Failed in acquiring the lock on file [C:\Program Files\Commvault\ContentStore\Log Files\PerformanceMetrics.log] Module [PerformanceMetrics] Error[0x80070306:{CQiLogger::LockLockfile(1403)} + {CQiLogger::LockLockfile(1397)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Timed out acquiring mutex on Global\QiLog

Hi,we are on 11.20 and want to move the Analytics Index to a new location.According to https://documentation.commvault.com/commvault/v11_sp20/article?p=93146.htmwe need the Workflow IndexServerDirectoryMove but i cannot find it in the Store.We have an Workflow AnalyticsIndexDirectoryMove which is from 2015, but it generate an error about CoreID not found. Is the documentation wrong ?!?!Could someone send me the xml File of the Workflow ?!RegardsPeter 

Hi All, we are running 11.28.97 now we have 2 servers with windows file agent and we are getting vss problems: RROR CODE [17:176]: Failed to create VSS snapshot required to run system state backup. System state backup is skipped. VSS error [[0x80004005 2147500037] Unbekannter Fehler]. Please refer VSS Event logs for more details. After reboot the backup runs fine maybe 1 day maybe 3 days its different.  When we check the vss writer and provider status it looks fine. Also the windows eventlog did not show any problems. i also checked the hotfix lists without any hint. 

https://documentation.commvault.com/2022e/expert/files/offlinedocs/offlinedocs.zip