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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,364 Topics
  • 22,755 Replies
5364 Topics
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ariel_b
asked in Self-Hosted Q&A
Disaster recovery backup stucks on 95%

Hello I receive this message on this job: last job update time : 8 minutes ago. and the job stuck on 95%,there is something to to with that? Best Regards

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Vaulter
Ken_H
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Ken_HByte
asked in Self-Hosted Q&A
How to enable the "File Activity Anomaly alert"?

The Security Assessment > Platform security page identifies a critical issue with the “File Activity Anomaly alert” not being enabled. Unfortunately, when I go into the Java GUI Console > Alerts > Configure Alerts, “File Activity Anomaly alert” doesn’t appear as one of the options. I’ve searched the documentation but don’t see any steps on how to load this alert. Does anyone know how to load a missing alert? (The File Activity Anomaly alert specifically.) Thanks in advance for any help. Ken

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Ken_H
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E
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ETOByte
asked in Self-Hosted Q&A
Could not reach Media Agent [] with hostname

Hello Team, I have issue on my media agent. Services are running and check raidness succesfully. I am unable to browse and restore my backup data it failes as Could not reach Media Agent [GAR-PND-PRD-FPS-MA03] with hostname [PGARAPPCVM13] I have rebooted media agent twice.I have checked the Index cache there is about 900GB free sapce.

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T
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TNOByte
asked in Self-Hosted Q&A
Changes in version 11.36

Hello, One of the changes in 11.36 was on the System created DDB backup schedule.The schedule was set to run every 3 days. This is documeneted in 11.36 changes. Is anyone aware what is the logic behind it ? Is there any known reason for this ? Any reason not to run DDB backup twice a day ? Thanks

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Damian Andre
Vaulter
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
Dashboard > Health > Software Version report not updating

When I go into Command Center running on my internal CommVault installation and navigate to Dashboard > Health > Software Version, I see it hasn’t updated within the past 6 weeks. I’ve gone into the Commcell Console > Home > Control Panel > and done an upload on Remote Private Metrics Reporting PLUS I’ve cleared both Cookies and other site data and Cached Images and files on my desktop browser. Despite all that, the Software Version still reports “As of Nov 29, 2024”. Does anyone have a recommendation on how to get the Software Version report to update? Any help appreciated. Ken

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Ken_H
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A
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Ahmed ElbablyByte
asked in Self-Hosted Q&A
Port 27017

Dear Vaulters, I have a question, I have separated the webconsole from the CS to a dedicated machine, What would happen if the communication between CS and webconsole is not allowed over port 27017?

181
Damian Andre
Vaulter
C
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Chris NewmanByte
asked in Self-Hosted Q&A
CV - both java and console interfact are quite slow

Hello, We’re seeing slowness in CV when navigating the web interface. The “Restore Options” panel takes about 20 seconds just to open, and then 20 seconds each time I change an option. Is there any tuning options for the internal SQL instance, or something else we should be looking at? This doesn’t affect the timing once the actual restore/backup is kicked off, just navigation is horribly slow. Thank you - Chris

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C
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L
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LiorRNByte
asked in Self-Hosted Q&A
Upgarde service pack without downtime

Hello, I have a Livesync environment - Is there a procedure for a service pack upgrade without downtime? the only option I can see is to upgrade while still having restore only option - https://documentation.commvault.com/2023e/expert/installing_platform_releases_on_commserve_livesync_setup.html Is there a procedure where I can also continue the backups? I can not stop the SQL log backup that are running every 10 minutes Can you please attach the link from the documentation? Best regards,

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Damian Andre
Vaulter
M
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Michal OsewskiByte
asked in Self-Hosted Q&A
DataTurbo protocol to Worm copy

Hi, What protocol do you recommend and how to configure worm lock on commvault 11.32. We want to use the data turbo protocol on the OceanProtect x3000. Does commvault support this? https://documentation.commvault.com/2023e/expert/supported_vendors_01.html

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Damian Andre
Vaulter
F
Byte
Farmer92Byte
asked in Self-Hosted Q&A
Azure 512k dedupe recommendation?

We are just beginning to migrate some local workloads to Azure. As part of this we are creating some new storage policies that will backup directly to some Azure Commvault media agents. Looking at the CommVault design guide, it recommends using a 512k dedupe size. This is to reduce the gets and puts to keep costs down. I have a few worries/concerns with this. One using 512k vs the old default of 128k will reduce my deduplication ratio and use more space. This is also cost. Second, I would like to AUX copy the Azure copy of the backup to my On-premise install. My On-premise DDBs are all 128k. If I use 512k in Azure and want to copy the data to on-premise, I will have to create new a DDB using 512k. This will again consume more space along with sending more data across our ExpressRoute. This again will be more cost Does anyone have any way/ideas on how to estimate the cost delta of using 512k vs 128k, as it relates to the initial storage, secondary storage, and egress cost for secondary

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F
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D
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DanCByte
asked in Self-Hosted Q&A
recover site collection for sharepoint on-prem version - 'Microsoft Sharepoint server subscription edition'

Hello Community, Seems like restoring a site collection through the offline mining option doesn't support if you check the SharePoint server requirements for Commvault offline mining; the 'Microsoft SharePoint Server Subscription Edition' isn't listed. https://documentation.commvault.com/2023e/essential/offline_mining_for_sharepoint_server.html if not support, what’s the method for restoring a site collection for the on-prem 'Microsoft SharePoint Server Subscription Edition' version? thanks

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R
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T
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tsmtmillerByte
asked in Self-Hosted Q&A
Tape Job Stuck on TO BE COPIED

Hello, we set up a new site using VMware and Netapp. We set up 3 jobs under the storage policy. Snapshot, for one week > Copy to vault x months > each month copy to tape. The snapshots and copy to vault appear to be working fine. I see all successful backup jobs on both parts of the policy. However, the tape copy for monthly to tape is just stuck at “To be Copied”. Its been stuck like this since the end of last month which was a couple days ago. There are no warnings or errors. Any idea what may be causing this?

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T
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T
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tsmtmillerByte
asked in Self-Hosted Q&A
Failed to read disk over NBD transport mode

Hello, I am seeing an error where two VMs out of 20 are failing to backup with error code: "Failed to read disk over NBD transport mode. Ensure the access node can communicate with the host ESX server." There are two esx servers, windows / vcenter / netapp environment using streaming backups. There are other servers on the same esx server that are backing up fine, its just two that are failing and they were working at some point but have started to fail with this error code. Some things I checked: Ping test, problem servers to the ESX, MA, Netapp, Commserve all ok Checked Advanced Options on Subclient > Access Node ESX Server / Vcenter and host is ok Transport Mode for VMware is set to Auto Not sure what else I can check?

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S
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sauvegardeByte
asked in Self-Hosted Q&A
Failed - Commserve upgrade 11.28. to 11.32 - DB Main Upgrade phase

Hi Community, I have cloned our production Commserve 11.28 (Network and Livesync disabled) and try to upgrade it to 11.32 before doing it directly on production. But the installation process getting stuck on the phase “Performing Main Upgrade for the databases”. Install.log DatabaseUpgrade.log Note: Sorry for the screenshots as i cannot do copy/paste. Can anyone please suggest me how to solve this issue? Thank you

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S
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C
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Commvault387Byte
asked in Self-Hosted Q&A
Linux Install cvpkgadd not working getting install error

./cvpkgadd cvZipFile = /home/sysadmin/Linux/linux-x8664/linux-glibc2.3-x86_64/BinaryPayLoad/cvzip /home/sysadmin/Linux/linux-x8664/LooseUpdates/Updates/linux-x8664_11.0.0B80-SP7_SP7-HotFix-1749/linux-glibc2.3-x86_64/installer/newinstall.gz Using installer from updates at /home/sysadmin/Linux/linux-x8664/LooseUpdates/Updates/linux-x8664_11.0.0B80-SP7_SP7-HotFix-1749/linux-glibc2.3-x86_64/installer/newinstall.gz Using package installer /home/sysadmin/tmp/.gxsetup/12230/newinstall: - v1180534 11373KB gzipped at uslinux01 on 17-03-29 18:52:20 by pbuilder ..chgrp: invalid group: ‘14 groups’ FYI - I do not have “ROOT” access to the server could the above be the cause of that error?

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downhill
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downhillByte
asked in Self-Hosted Q&A
What is the Role "Test node" as seen on the Standby node?

Seem to be on the struggle bus as of late with LiveSync. I’ve reinstalled the failover packages a few times but when I run CvFailover -OpType GetFailoverConfig my standby role doesn’t show up as “Stand by Node” it is “Test node”. I’ve tried disabling and re-enabling LiveSync, etc. Nothing in the LiveSync logs that I can see show why this is. Any ideas would be appreciated. Uninstalling and reinstalling is sort of a pain due to certs and CA bundle monkeying around and I can find no references to Test Node in any documentation pertaining to the Stand By. thanks

384
sbhatia
Vaulter
A
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AndresLByte
asked in Self-Hosted Q&A
Storage Pool of two media agents with DAS storage is slower than each MA separately

Hi, I created Storage Pool form two Media Agents with DAS storage, DataServer-IP transport is used to access partner MA storage. DDB has 2 partitions, one per server.I did DB restore tests, using 2 streams and got results around 900 GB/h per stream.But if I create Storage pool using only one MA restores are faster, around 1250 GB/h per stream.Do you have any ideas, why DataServer-IP slows down restore process? In my understanding it should be opposite.

141
Damian Andre
Vaulter
E
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ETOByte
asked in Self-Hosted Q&A
VM Admin job (backup copy)

Hello All, I am taking triditional VMware backup and I also take with Intelli snap. (virtual server Agent snap). What is the differneces between them. And IF I take backup via Virtual Server Agent snap,Will the snapshots grow continuously during the backup Copy period?

386
Damian Andre
Vaulter
G
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gogi100Byte
asked in Self-Hosted Q&A
problem with retire laptop from command center

i have the commvault v 11.32.76. im trying retire from protect>laptops a laptop. the job starts but in job log i receive error. job log is attached. in my command center email settings is configured and its works. but when i click retire on laptop,i receive message that i recieve email message for approves ths operation, but i cant receive this message. when i click on test email from email settings from the command center i receive email message. what i do?

192
G
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Y
Bit
Yassine_AatBit
asked in Self-Hosted Q&A
Is there any way to back up only a specific directory?

The scenario I have here is that we want to back up only a specific directory within a virtual machine. For example, let's say we need to back up the /opt/backups/ directory while excluding all other files and folders. The goal is to ensure that only the contents of this directory are preserved and maintained as backups, without including unnecessary data from the rest of the system. is there any way to do this ?

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dude
Byte
G
Byte
gogi100Byte
asked in Self-Hosted Q&A
a guide for configuring archiving

i have the comvault 11.32.73, the tape drive eternus lt20 s2. i need a guide for configuring. i have to archive my backups backuped: virtual machines, sharepoint data, data of end users. on host, where is connected my eternus lt20 s2 i installed media agent. what i do?

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Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A
Azure: .NET 6 will be removed from Windows Server 2022 Marketplace media on 13 May 2025

Hello, We received the other day the following notification from Azure about .NET 6, which concern our Azure VMs: .NET 6 will be removed from Windows Server 2022 Marketplace media on 13 May 2025 I assume that after a simple Commvault FR upgrade to 11.36 or higher, the problem ceases to exist, without any manual / additional actions in Azure VM, right? Please for your feedback. Best regards,Nikos

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Damian Andre
Vaulter
A
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AbdulIkramByte
asked in Self-Hosted Q&A
Unable to create kubernetes cluster on 11.32.76 but can create on 11.32.35

Hi, We have two environments.Staging and development.On the development commcell(11.35) we are able to create a kubernetes cluster. But on the staging commcell(11.76), we are not able to create the kubernetes cluster.It gives port connectivity error. Unable to create kubernetes cluster with details provided.Failed to connect to kubernetes end point https:x.x.x.x:6443 from access node. Port is open from VSA node, Can you guide me which logs on which machine I have to check to investigate further.

393
A
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A
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ArnoldBit
asked in Self-Hosted Q&A
CV snapshot in netapp array is not automatically removed once new backup run.

I have issue that the CV snapshot on our netapp array is not automatically removed and it causing to overflow the snapshot reserved and taking the actual of NAS space. can you share how we can fix it.

10837
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M
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Michael SeickertByte
asked in Self-Hosted Q&A
plan rules are not working for database agents

Hi together, due to the necessary transition from Storage-Policy/Schedule-Policy to Plans, we are looking for a method to do bulk changes to the configuration (400x HANA, 500x Oracle, 100x Postgres ...). When we are using plan rules this seems to work, but in fact it does not. The plan rule is changing only the assignment for the subclient and not for the database instance. Example: Plan rule for Postgres should assign a derived plan The subclient is changed to the Derived Plan, the instance is not (completely) changed; here you find the Base-Plan that is “mentioned (sorry for this term, but configured would not be appropriate)” and the instance is listed as “not ready”. Qcommands (and therefore workflow) seem to have no interface to assign plans. So my question: How can I do a bulk change for database agents and assign a derived plan to the Subclient and the database instance? Thank you. Michael

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