Self-Hosted Q&A

Hello there,Environment: netapp cluster (9.12) with Commvault 2023E Commserve (11.32.56)Current backup: ndmp to tape, 3 incrementals, one fullPossible new backup: cifs to disk w/ aux to tape, incremental and synthetic full only we are currently evaluating the switch from ndmp to nas/cifs backup, as ndmp has no “synthetic full”. this is disturbing when the full backup took 2 or 3 days for ~15TB.For this, I installed a spare server as standalone commserve (w/ eval license) to not disturb our productive system.Following the docs and several threads, I added the storage array and the SVM to Commvault and configured the subclient.I also configured snapdiffv3 on the netapp.The first initial full backup was successful, it created a snapshot where it pulls the files from.As I tried to do an incremental backup, the following happened:second snapshot createdsnapdiff v3 started, with the correct snapshots in th

Hello.I saw in https://documentation.commvault.com/v11/essential/changes_in_feature_release_11_24.htmlthat CBT is no longer supported.Could you please tell me if there exists a plan to re-add CBT support? Victor

Hello,We have an issue when authenticating java console/CC via AD login (no SSO).After only one failed attempt the account is getting locked. In AD it is set that account get locked after 5 failed attempts.I'm under the impression that this behaviour started after we enabled MFA.Any idea? 

Hi All,Commvault regularly frees up space on magnetic disk library, during this period of time I see high disk activity but I don't see any Jobs in Job Controller. Restore jobs performance considerably drops if we run it at the same time.Is there possibility to view and control/pause such cleanup/reclamation jobs? It would be useful when you need to do restore as much fast as possible. 

Hi all,I have disabled SSO on my CommCell and created local CV accounts.I have enabled CV MFA for these user accounts and restricted master group access to a few users.In the event of a cyber attack I have create an admin (master group) account with no MFA. This account has a crazy long password and will not be used for day to day activities.My question here is how safe is this account ? and is there a way to secured it with MFA, where MFA will work when I have no email / internet access for ?Thanks  

I am wondering if there is a config issue with my remote cache on the Livesync node.The software cache on the commserve (primary) is: C:\Program Files\Commvault\ContentStore\SWThere are 2 remote software caches configured:[primary_SQLDR] = NOT ENABLED = C:\Program Files\Commvault\ContentStore\SW[livesync_DRSQL] = ENABLED =  C:\Program Files\Commvault\ContentStore\SWwhere “primary” and “livesync” are the hostnames of my primary and livesync commserves.The [livesync_DRSQL] = ENABLED one is “out of sync”, and the “SW” folder doesn’t even exist on teh server. I also notice (in several places in the documentation) that it appears that on the DR livesync server it should be C:\Program Files\Commvault\ContentStore2\SW?  On my commserve and livesync servers I have both C:\Program Files\Commvault\ContentStore and C:\Program Files\Commvault\ContentStore2 folders and its not super clear but it seems that ContentStore2 is for the Livesync/

Hello everyone,I would like to know when Commvault Commserve will be officially supported and available for installation on Rocky Linux 9.6. Currently the documentation only list only 8.9-9.5 as supported versions.Are there any plans for certification or compatibility testing? If support is not yet available, I would also be interested in understanding the reasons why Rocky Linux 9.6 has not been approved yet.Please note that installing Commserve on the outdated Rocky Linux 8 (outdated 4.x kernel) or 9.5 (not supported since 9.6 has been relea

Hi, short question one customer is using vmware vcenter 7.x and will now update to 8.x in this enviroment we are using livesync for vsa. We run backups in primary dc run dashcopy to dc2 and restore all vms in dr datacenter.  My question is when the customer is updating the vcenter did we getting new id for the vms and if this causing an fulle restore on dr site

Good day allI was trialling the V11.40 SDK today, but notice that the Commserve Role doesn’t appear to be part of the Media Kit yet. Has anyone else experienced this? I also notice that V11.40 is not yet available on the Store.

Hello Team,We are planning to implement new media agent servers in main & secondary sites.The new MA servers are having 4 network ports.  For backup and replication using dedicated network switches and also these two data traffic to be seperated. Please advise. 

Hello Team,Please advise the Commvault use firewall ports for the communicaton of Commserve, Media agent and clients always to use 8400, 8401 & 8403.Any specific ports used for VMware VM’s, SQL, Oracle DB’s & FS backup’s.And for Auxiliary copies between two sites MA to MA which ports to be used which ports.Thanks in advance.

Hello Team,We are using AWS GIR S3 public endpoint for AUX COPY on remote sitewe get trouble in SDWAN, and I have a large amount of data to catch up on 100Mb link… not enoughThe idea is to get a local snowball on catch up aux copy, anyone experience this ?Anyone experience this ?

Backup is failing due to below error. suggest to resolve this issueCommvault 11.40Nutanix 6.10Linux VMUnable to read the disk [C:\Program Files\Commvault\ContentStore\ProductionData\VSCloudFS\NFSMP\NDRCLDFCAPP1_NDRCLDFCAPP1-CTR1\.snapshot\40\2409443878118140852-1699896112576255-732440\.acropolis\vmdisk\875d6449-0ee3-4cbc-8bec-7e10297442ae]

Hello Team,We want to configure File system backup using Commvault.Currently our file data in Dell Powe scale storage and backup is running using of NDMP, we are going to migrate file system data to HPE storage.We got update from HPE, the NDMP protocol will not support from HPE storage.Please advise how to configure the file system backup with our ndmp.

i am backing up ec2 instance on-premise library , i tried to cross platform restore to vmware , the vm is not booting after the restore ,below permission are enough , access node am using is outside the amazon Amazon EC2 BackupThe following identity-based policy and referenced statement is mandatory for performing backups of Amazon EC2 instances and related Amazon EBS volumes. Required policy: amazon_restricted_role_permissions.json Mandatory statement: "Sid":"AmazonEC2BackupAndRestore1142V1" Amazon EC2 RecoveryThe following identity-based policy and referenced statement is mandatory for performing recovery of Amazon EC2 instances and related Amazon EBS volumes.

Hello,We’re going to deploy the commvault cassandra agent on a cluster (first time for both us and the client, as of right now they’re using medusa to manage cassandra backups) and the cassandra cluster will be in a different security zone to the commvault backend. As such, we need to make internal requests to open the necessary ports between zones.My question concerns the Staged type of restore, and ports 7000,9042/7001,9142 specifically.From what i gather from the commvault docs, the way a Staged restore works is, the tables are pulled from storage (in our case cloud storage, either S3 or DataDomain), temporarily copied to a directory on a Staging Location (where SSTableLoader runs for this type of restore) and then streamed into the Cassandra nodes. I’d like to know the following:The way i understand it, the host of the Staging Location needs to be the Media Agent. Please confirm if this is true and if not, what would be the alternatives

Hi all, what’s the difference between File System and Application Consistent using VMware Tools and Application Aware Backup in the context of MS SQL and Oracle inside VMware VM? When do we use one vs the other?If I understand correctly, Application Aware backup will push application agent/plug-in, but not for File System and Application Consistent using VMware Tools. What are the other differences?Thank you.Regards,Aris 

If netapp is managing snap mirror directly, can commvault be configured to mount and create backup copies from mirror copy created by netapp? Or snap mirror process needs to be managed by commvault and only then a backup copy can be created from mirror copy?  

Hi Team, Even though I disabled the following option on CommServe, the agent installation screen still asks for a username/password or an authentication code. Shouldn't it be prompted? How can I disable it? Best Regards

Hello,I did failover with CommServe LiveSync. The failover was ok.When I try to fail back to the other site, it fails, and I get an error message on the logs.Assistant () - Executing command [C:\Program Files\Commvault\ContentStore\Base\CSRecoveryAssistant.exe].Preparing to launch process: <C:\Program Files\Commvault\ContentStore\Base\CSRecoveryAssistant.exe>. Priority: <Normal>. Value: <32> creatioError: [Failed to execute command [C:\Program Files\Commvault\ContentStore\Base\CSRecoveryAssistant.exe -operation Recoveryailure encountered while making node [commserve_xXXX] active. Rolling back operation PRODUCTION FAILOVER TO NODE [commserve XXXXX] FAILED

We have a Dell Isoilon storage cluster hosting smb shares which are configured as libraries in Commvault The SQL backup to the libraries seem okay again we are using DDB and the stats say write load 40% DDB lookup 15% and network load 40% for backups; however the throughput is 660GB which is irrelevant although unique data of 34 GB took over an hour also there are 4 objects during the backup so I suspect it had used multiple streams during backup however when doing the restore of a single database; it took over 31 hours and looking at the logs the culprit is slow reads; can I increase streams during restore when restoring just 1 DB ; also given the issue is stemming at reading and everything looks fine at Dell Isolion side (cpu memory etc); I had paused all the other jobs what shall I do next may be a read test?   CVPerfMgrRestore.log:19611: |*27612*|*Perf*|11076969|     Perf-Counter

It has been a while since i last read anything about WORM (Storage Lock) in Commvault and wanted to make sure I`m not misunderstanding or missing anything. My general understanding is that once WORM Storage Lock is configured and retention criteria is met, DDB is sealed. Once DDB is sealed nothing else is written to that DDB.New DDB is created and as per Arlie confirmation, the next job regardless of what the schedule policy may start (lets say an Incremental) that job gets automatically converted to Full Job so the baseline is estabilished. No issue until here unless Im missing something. The above statement used to be in the documentation (not sure if Im just not finding it or it was rephrased) but I simple cant find.Instead when looking at the documentation for WORM: 

We have a Dell Isoilon storage cluster hosting smb shares which are configured as libraries in Commvault The SQL backup to the libraries seem okay again we are using DDB and the stats say write load 40% DDB lookup 15% and network load 40% for backups; however the throughput is 660GB which is irrelevant although unique data of 34 GB took over an hour also there are 4 objects during the backup so I suspect it had used multiple streams during backup however when doing the restore of a single database; it took over 31 hours and looking at the logs the culprit is slow reads; can I increase streams during restore when restoring just 1 DB ; also given the issue is stemming at reading and everything looks fine at Dell Isolion side (cpu memory etc); I had paused all the other jobs what shall I do next may be a read test?   CVPerfMgrRestore.log:19611: |*27612*|*Perf*|11076969|     Perf-Counter

After an unexpected upgrade to v11.40 from v11.32 all backups are now very slow. Low throughput and observed 99% DDB lookup. Backups aren’t completing. One Auxiliary copy has a huge 22TB of data that needs to be copied to tape. All these issue appeared after the upgrade

Hallo,  I trying to make icinga2  .ps1 script to check the commvault backup status of a client. If i want to install CLI on non commserver which package from repostory do i need to install?