Self-Hosted Q&A

Hi I also have a problem with NETAWEBFEST machine backup (DMZ).It gives me the error present in the screenshot.I need some help   

What are the benefits and drawback of enabling WORM functionality ? Can we enable WORM for tape policy? 

Hello,  I’d like to ask for your advice. Do you know of a way to determine which network is used by the backups running in the environment?  To give you some background - we have the general - PRODUCTION - network and the BACKUP network set up in the environment. All servers are connected to the general / PRODUCTION network. And most servers are connected to the BACKUP network. But sometimes there are some connection problems - the BACKUP network can be inaccessible for some servers. In such a situation they could be using the general / PRODUCTION network - which is what we wouldn’t want them to do. I know we can verify what network is used by a backup looking into the backup job logs. But this would be close to impossible to do it for the whole environment.  Maybe you know, or have heard of a way to determine which network was / is used by the backups running in the environment?  I’d be grateful for any suggestions :) Thanks and regards, Tomasz

Hello,I just updated one commcell to 2023E from 2022E.Release notes states that some reports was deprediated in release 2023, like Audit Trail report.There is a link to a support document, stating that to get any information a user needs to be a meber of, 1. master 2. Have commcell associated.My account is member of master but I have no idea on how to do the other association. Can anyone shed some light? as it is now the report comes up empty. Link to documentation. Viewing the Audit Trail Report on the Web Console (commvault.com)BRHenke

I want to to fetch a list of clients which has file system agent installed in it using Commvault DB query and the output of the same will be used as an input to display all FS clients to run backups only for file system agents.

We are planning to deploy some Media Agents for extra copies.As the primaries are RedHat machines we prefer Windows for the copy where the current preferred version is Windows 2022 Core.Allhough I’m confident it will work based on the documentation here: https://documentation.commvault.com/2023/expert/3011_windows_file_system_system_requirements.htmlI know it’s about a File Agent, but it states that non-GUI / push installs will work fine on a CORE edition. The only packages to my knowledge that require a GUI installation are CS & WebServer.SInce we want to be fully supported we do try to follow the specific supported OS’s for a Media Agent here: https://documentation.commvault.com/2023e/expert/2822_mediaagent_system_requirements_01.htmlThere you can see that ‘Microsoft Windows Server 2022 Standard Editions’ is supported, but it’s not mentioning specifically Windows 2022 Core (which it does for Windows 2019 Core).Some time ago Commvault support mentioned that a documention update wa

I have a webserver we are no longer using (webserver is now hosted by commserve), and this webserver was also tagged/installed/configured as a media agent.  However: it performed no media agent functions, just the webserver.  My beliefs in “how to retire a media agent” are: Right click on media agent, choose “Delete media Agent”. A warning pop-up appears: says to view ‘media Agent impact Deletion report’ (and follow impact/remediation steps from there) and then when ready to actually delete the media agent, type in a long phrase to confirm deletion. Perform any remediation steps in the report so the report is ‘empty (and mine is, as it was never really used as a media agent). Put media agent into maintenance mode? Using the Commvault services UI/tool: Shut down the CommVault services on the media agent, set them to “not restart services”, and power off server/OS. Delicense the client associated with the media agent (i.e. it has the same name).  I chose to use the “retire server workflo

Hi everyone, We’ve got a customer who intends to implement a storage replication, main storage is connected to a MediaAgent in which backed up data is written to it, customer has acquired same storage hardware and wants to implement a replication (A feature available on the storage system) between the main one and the newly bought one. We already know that we can implement this using AUX/DASH copies, but customer insist on implementing it through storage side. My question here is, how does commvault can manage this type of architecture ? Does the MediaAgent connected to the main storage system needs to also be mapped to the new one ? Is there any configuration needed from Commvault side to let it know about the new storage (Maybe configure it as a replication storage ...). In this case, the MEdiaAgent will automatically redirect it’s I/Os to the new Storage in case of a failure of the main one. Regards.

I deployed a FREL OVA machine and was using it for Commserve 1. Now the commserve1 is not in use and I would like to use the same FREL machine for a new Commserve. Can I use the same machine or I need to deploy a fresh OVA?

We are in the process of hyperscale refresh, Creating aux copy and once the data fully copied promoting new copy as primary is the method we are following,There is a dash copy which is copying data from old primary copy,there are many job to be copied, If we change the primary to new primary wethere these pending jobs get copied from new primary copy? Or do we need to wait unitl it completes fylly 

Event Code: 18:189 Severity CriticalDesription: Failed to connect to RMAN catalog databas I need that backups than end with a critical event whose event code is 18:189, show up as completed with errors

Hello,We have migrated Commserve on new hardware. Now simpana version is 11.28.68 .It seems to be ok.When I open Commcell Console I see “Login with Command Center” What does mean?I do not know is this related with Commvault Cloudhttps://cloud.commvault.com/home/   I´m already member….Best regards,Elizabeta

Hi all, The user is currently using RHEL 7.9 and is on SP 28. He is aware that the latest version of support for RHEL by Commvault is 8.7 as per (https://documentation.commvault.com/2022e/essential/107801_system_requirements_for_red_hat_virtualization_access_nodes.html).Given the document was last updated a few years ago, could you please confirm if we extend support for 8.8?If not, when are we likely looking forward to supporting it? Thanks in advance!

Scenario:One Azure Tenant (“A”) with production workload only (Azure VMs, Azure Files, Azure SQL, & in-guest Applications).One Azure Tenant (“B”) solely for Backup resources (Media Agents, Blob Storage for primary Backup, Access Nodes, etc.).Both Tenants are in the same geographical region in Azure.Backup Azure resources from Tenant “A” using the resources from Tenant “B” with the Backup stored in Tenant “B” on Azure Blob. Why different Tenants? Mainly for administrative purposes (separate Users, Subscriptions, Network connectivity). Questions:Is this even possible? I’m aware that the resources used for Backup should be in the same geographical  region, but what if they are in a different Tenant?From my understanding it should technically be possible, but I’m unsure about possible drawbacks (latency, egress costs, etc.)Any experiences or recommendations with such a setup?

Commvault snapshot is longer, any chance to modify it?abcdefgkh_scsi_1_129743_COMMVAULT_GXMD_SNAP_f5g222

Active directory object restore fails with below error. While trying to restore a deleted OU, USERS etc.  Backup is successfull and I am able to browse the objects.  Error Code: [72:106]Description: Failed to restore "OU=,OU=,OU=,DC=,DC=,DC=local". Error:32Source: , Process: adRestore logs I see AdRestore::OnBufferPlFsHdr() - Error retrieving current set of attributes for the    DN OU=Users,OU=Site,OU=AM,DC=asdf,DC=fdsa,DC=local

Hello community, I would like to ask you for an advice. Lately I`ve found the failure when I did check readiness on media agent (windows 2016, CV version 2022E/11.28.56). Error:Communication failure between MediaAgent 172.xx.xx.23 and the client “mediaagent1”. Error returned is:Services on destination are down.  Communication failure between MediaAgent 172.xx.xx.23 and the DDB MediaAgent “mediaagent1” Error returned is: Error returned is:Services on destination are down.When I checked services on both media agents, all are up and running. both are in same vlan, so no FW is in place. Both servers were rebooted in last days. DDBs on both MA`s are either online.if it is a normal FS client, I would push “repair software” option on the media agent. Thanks a lot for any advice. 

Following the rather vague process at Enabling Transparent Data Encryption (TDE) on an Existing CommServe LiveSync Setup (commvault.com) for enabling TDE on a LiveSync configuration.Using the process here How to configure Transparent Data Encryption (TDE) in SQL Server (sqlshack.com) on the Primary CommServe it’s a relatively simple task to generate a Master Password, Cert, Encryption key and apply it on all Commvault databases AFTER turning off LiveSync.Copy the Cert to the secondary CommServe, and using same process after recreating the cert in SQL and Encryption keys apply encryption to “some” of the CommVault databases. However 4 Databases including the CommServ database are in the “Restoring” state and encryption cannot be applied to them. I believe they are in the "Restoring" state due to the log shipping configuration?Only way to do so was run the RESTORE DATABASE [CommServ] WITH RECOVERY to change the state of the Database and then apply the encryption settings. Problem is that

We have installed the new Comm Server for the 10 Virtual machine backup and still not updated the license and it is runing in the trial license .My organization wants to test the DR restore .So we have reinstalled the Comm Server OS and Comm Server Tool. But when we try to restore the Comm server with the old DR backup , it is stuck and asking the license file .  

DB2 rollforward restore failed, could you guide how to fix it? Rollforward failed with DB2 error [ ---- error report ---- app. message = rolling forward database line = 7525 file = ClDb2AgentLib.cpp SQLCODE = -1092 SQL1092N The requested command or operation failed because the user ID does not have the authority to perform the requested command or operation. User ID: "BAKUPDB2". --- end error report --- ] on client [azvml-f0gay] for DB [A15]. 

I have several jobs are failing with the same error below. The Job started running but then stopped. See attachments. Error Code: [62:306] Description: The request could not be performed because of an I/O device error. Source: commnode08sl.aptproduction.com, Process: cvd

Hi, In my environment 2 data center and centralized commcell, commserver data replication is happening every 15mints, yesterday network team done switch level upgradation in dc2, because of the  network activity,  DC2 disks library are  fluctuating,  and we are facing issue  Index restore jobs running more 12 hours. still index restore running, looking for suggestions.    

We are out of space on our storage and when executing Run space Reclamation it stops the job at 70% and stays at that. anyone can help me????   428   29a0  09/23 10:52:15 282424 Failed to open file [\\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164504\CHUNK_3347148\SFILE_CONTAINER.idx]. Line [1465], Error [0xECCC001C:{CQiFile::Open(1377)} + {CQiUTFOSAPI::open2(1530)/ErrNo.28.(No space left on device)-Open failed, File=\\?\UNC\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164504\CHUNK_3347148\SFILE_CONTAINER.idx, OperationFlag=0x8002, PermissionMode=0x100 SharedFlag=0x10}]428   304   09/23 10:52:15 282424 Failed to open file [\\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164512\CHUNK_3347109\SFILE_CONTAINER.idx]. Line [1465], Error [0xECCC001C:{CQiFile::Open(1377)} + {CQiUTFOSAPI::open2(1530)/ErrNo.28.(No space left on device)-Open failed, File=\\?\UNC\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164512

Hi there,I just have a question about the Unusual file activity. When I go there I can see the graph and the graph also shows the Deleted Files including how many filers were deleted and the date they got deleted. So, Is it possible to see the details for that? Or generate a report for that? Thank you.

Is the any reason for the NDMP Properties button to be greyed out on a netapp that was added to array managment?  I am able to take a snap backup, when the back copy runs I get the following messageError Code: [39:28]Description: Please enter NDMP credentials for client:[myNetapp].Source: cvcs2, Process: NasBackup However, the NDMP Properties button is greyed out so I cannot add the credentials there.