Self-Hosted Q&A

Hello everyone,I need help with the following error.When I tried to run my Aux Copy it failed with error [13:138] then I added some additional settings in the MediaAgent so the error disappeared and when the job started again I got another error [62:1243]. below the two errors .Error Code: [13:138] Description: Error occurred while processing chunk [3884774] in media [V_1028949], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr03]: Backup Job [296892]. Unable to setup the copy pipeline. Please check connectivity between Source MA [MediaAG7] and Destination MA [madr03]. Source: MediaAG7, Process: CVJobReplicatorODS  Error occurred while processing chunk [3884772] in media [V_1036778], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr05]: Backup

Hi team,Getting the below error even though the Subclient has been deleted:  What are the right steps to get a mount path removed and its associated Storage pool and policy deleted?When I tried to delete it from the Storage pools, got the below error:  on reviewing the logs, found the below entries:  

Hi guys,is there a way to use a web proxy to backup Exchange/Sharepoint/Onedrive Online ?since only https connections are used, it should be possible to forward backup requests to a web proxy instead of place am AccessNode in the DMZ.I cannot find any hints for that in BOLBRKlaus 

We have configured in AWS, RDS snapshot backups.  We need a way to get the Snapshot copied to our s3 bucket.What is the best way to perform this task automatically?  a Best Practice or White Paper would be great. ThanksChuck  

Recently our system administrator have changed the root password of one of the linux servers. the readiness status of the server becomes [Not Ready] with message is [Communication failure between Client xxx.xxx.xxx.xxx and the MediaAgent xxxx.xxx.com. Error returned is:Connection failed. What could be the reason behind this issue? is it network related issue or root password changing issue? 

Hello!Can anyone tell me which logs I should start with when troubleshooting the issue that cache won’t update? this is an MS365 Exchange Online backup job.Should I use the logs on the index/access node or the commserve server, or both, and what are the logs called?I am not getting a “wrong password” error, and I have checked that MFA is disabled for the service account.  

Hi,the customer wants to backup some clients through a gateway. We did the configuration of gateway client and network topology.The main problem is that the customer wants only Commserve to communicate with clients through proxy. Backup was failing because there was no communication to media agent as the customer picked only myCommserve group in the network topology. So we did share paths from media agent to the Commserve. It was still failing because the client couldn’t reach DDB on media agent. So then we have changed deduplication from ‘On Client’ to ‘on Media Agent’. Now the buckup is running but never ends. It stucked on 25%.  Can we configure backup through a proxy but allow only Commserve to communicate with the client by using share mount paths to Commserve?If not is there any other way to meet customers requirements? Regards,Lukasz

Hello i have a error with :  Cannot get information index drom previous backup when backup VM Any ideas for solve this case?

Hello all, As of now, we do not have override data paths as a supported functionality for Log files at the sub-client level. Any plans of CV implementing this in the future? Thanks,Sukanksha

Hi Team, I have an issue with an intended Unix client install.Filesystem agent only. We unfortunately have port 8400 occupied by other software, so I need to install to a different port.However, I don’t see where i can over-ride 8400 with my intended port. And for whatever reason, I can no longer find detailed instructions on the Unix\Linux install process.I’m not a Unix admin, so probably like quite a few of us, it would be helpful if there was more detail on available options. Bottom line, can someone advise how, or where I can provide a different port during a local install (I have a Unix tech available to assist). Thanks

🤣 Have a great weekend everyone… 😊 

So we utilize qlogin to execute various scripts, but at times members of our backup team run into an issue where they see this error message if someone is currently logged in: Error 0x23f: Another user to the same commserver has already logged in, please logout from that and then retry. Instead of running a qlogout -all command, is there an easy way to verify who the currently logged in user is?

Hello,I have added two snapshots here that show the setup before and after the .net update. The problem I have is that the web server no longer works after the update. That's why I wanted to ask if I need to update anything besides the hosting bundle to get the web server up and running again. Even restarting Tomcat or iisreset didn't help after the update. RegardsThomas installed .net package “Hosting Bundle” before Update .Net after Update  

Hello,Is there any possibility to change the content of email invitation which users received with the link to the command center to install the laptop agent?

So, I have a single storage policy with a copy that has data aging (turned on) and basic retention after 1096 days, 1 cycle.  The copy writes to tapes.Based on this chart: Identifying Media Icons (commvault.com) the tapes are ageing and then being flagged as “Aged Media” and then eventually (I guess) “Aged Retired Media”. and it seems like from there, the tapes are not showing (in the individual tape status) they are unusable (full, broken, etc), just they seem to sit there and not be used any more, and they are empty (0 bytes showing, view→ contents = no contents shown).I’ve never done it, but it looks like I can manually click on the tape and right click → options → mark media reuseable and it will… mark it as completely free and useable again (or does it still tie it to the storage policy that wrote to it)?  I’m not sure if

I had a remote sight with with bandwidth issues recently upgraded. Will I need to restart the jobs copying to that sight in order to take advantage of the bandwidth throttling options being set back to automatic? 

configured new My sql db backup on server but getting below :Error Code: [87:48]Description: Failed to contact MySQL Server. Please check that the given instance properties to contact MySQL server are valid and the database server is running and accepting connections.Please suggest how to fix this issue.

Hello Is there a way to tell Commvault that the “Full” database backup in a plan should be a real Full, and not an Differential backup.I know that I can add an additional Full backup, but  I want the default full backup to be a true Full Backup  

Have a customer who configured NDMP with FSXn.  Backups complete but are slow.  While attempting to find documentation related to this process I came across this preso from CPR2023 where its explicitly stated we dont support NDMP.  BOL also doesnt show NDMP as supported yet the customer has this functioning at least successfully. So question is, do we are dont we support NDMP for FSXn?Link with supported agents showing CIFS and NFS but not NDMP.https://documentation.commvault.com/2023e/expert/157291_supported_agents_for_amazon_fsx_for_netapp_ontap.html 

Hi Team,There is some difference/changes observed on Average Q&I Time across Partitions in last 3 days:71,112 µs (3555%).Can someone please suggest and explain on above is this normal or abnormal attached screenshot.  

Hi I also have a problem with NETAWEBFEST machine backup (DMZ).It gives me the error present in the screenshot.I need some help   

What are the benefits and drawback of enabling WORM functionality ? Can we enable WORM for tape policy? 

Hello,  I’d like to ask for your advice. Do you know of a way to determine which network is used by the backups running in the environment?  To give you some background - we have the general - PRODUCTION - network and the BACKUP network set up in the environment. All servers are connected to the general / PRODUCTION network. And most servers are connected to the BACKUP network. But sometimes there are some connection problems - the BACKUP network can be inaccessible for some servers. In such a situation they could be using the general / PRODUCTION network - which is what we wouldn’t want them to do. I know we can verify what network is used by a backup looking into the backup job logs. But this would be close to impossible to do it for the whole environment.  Maybe you know, or have heard of a way to determine which network was / is used by the backups running in the environment?  

Hello,I just updated one commcell to 2023E from 2022E.Release notes states that some reports was deprediated in release 2023, like Audit Trail report.There is a link to a support document, stating that to get any information a user needs to be a meber of, 1. master 2. Have commcell associated.My account is member of master but I have no idea on how to do the other association. Can anyone shed some light? as it is now the report comes up empty. Link to documentation. Viewing the Audit Trail Report on the Web Console (commvault.com)BRHenke

I want to to fetch a list of clients which has file system agent installed in it using Commvault DB query and the output of the same will be used as an input to display all FS clients to run backups only for file system agents.