Commvault Cloud Topics

Is the consumption of Operating Instances (500GB capped) counted based on the total capacity of a host or the backup data transaction size per job?For example, if a physical server has a total capacity of 1TB and is used for SQL databases with a backup data size of around 200GB per job daily, how many OI licenses are needed for this scenario if the customer wants to use OI licenses? I'd like to clarify whether it's based on the total capacity of the server or the backup data size per-job transaction.

Background:Running on Commvault 11.28.xI have a folder that basically like this that is needing to have all files and folders in it backed up and its not backing up anything, even though there are files/folders inside it.The path is: \\folder1\folder2\Some Folder [1010-00909]NOTE: This folder is a Windows file share, not *nixCurrently I have this in the ‘Content’ configuration in the subclient, which just has a \ at the end of the path: \folder1\folder2\Some Folder [1010-00909]\Question 1: I was under the impression that you had to put a ‘\’ at the end of a file share path and this would cause all files/folders to be backed up inside the folder. Looking at the online docs: Wildcards for the Windows File System Agent (commvault.com) It does not list using ‘\' at the end, but does show (in a roundabout way) that you need to use 3 asterisks ‘***’ at the end of a folder to backup up all files/folders? Is this ‘the correct way” to so this or is using ‘\’ at the end ok (maybe this is depreca

Hello community, The disk library has 4 mountpaths connected via fiber channel. Unfortunately, one of these has hit a snag and is beyond repair, which might cause issue when browse/recover backup data.While we could consider running a full backup for all servers tied to this lib, but it's not exactly our top choice. Question:How to pinpoint the affected clients on the faulty mount path and find the oldest backup history for these clients?  (do need open a support case and upload CS DB ?)Once I've got that info, I can kick off fresh full backups just for those clients and also manually age data based on the backup history findings. thanks

Hello,we are currently discussing internally whether Commvault can be an alternative to Dell's AppSync product. AppSync was presented to us as being able to create immutable snapshots on the primary storage array. We have Dell VPLEX in use, with Dell Powerstores in the backend.As we are already using Commvault, our idea was to create the snapshots via Intellisnap. Do any of you know whether you can also give the snapshots the immutable flag via Commvault, as AppSync does?

Hi all I have a two part question. I have 2 storage libraries which replicate from Production to DR. Commvault isn’t aware of this replication and therefore the DR library is effectively a ‘dumb’ copy.If I get the Replica Disk Library working, will the existing data on the DR copy be visible to Commvault, or only newly replicated data post creation of the Replica Library creation? Regarding the creation of the Replica Disk Library, I’ve run into some issues whereby I create it and the data isn’t visible. This is currently being done in a Lab environment so as to not interfere with the customer’s data. I somehow need to configure Commvault at the customer’s site that’ll allow it to recognise the replicated data that it hasn’t been managing. According to the documentation, the following steps should be completed. https://documentation.commvault.com/commvault/v11_sp20/article?p=146761.htm I’ve created a Production MA with storage assigned and a DR MA with it’s own storage. I then went thr

Hello I tried to restore messages from Exchange DB and the job  of persistent recovery stuck on 5% (the backup locate in disks not tapes)and in the media agent that need to create the  recovery point I receive this error in 3dnfs.log:“Failed to send keep alive message to Restore head”maybe I need to restore the DB and then restore messages from DB offline  thank you . 

Hello,Currently, I am using a media agent server with Tape Library LTO 6. We are in the process of purchasing a new tape library, LTO9. Do I have the ability to connect to a parallel 2 tape library? There will be no backups performed on the old system, but items will need to be restored if necessary; the new system will need to copy the new data.

Hello Team,Please advise, how to move backup data from LTO-7 media (tape library LTO-7) to LTO-9 (tape library LTO-9).The tape library is connected to Hyperscale environment.We have four storage policies and all the policies are configured aux. copies.Thanks in advance.

Hi, Has anyone come across a quarantine issue on commvault files by checkpoint endpoint antivirus ? It seems like the files are not signed hence, they are recognized by checkpoint as malware or other menaces. If so, how have you been able to work around it? Regards.

Edge drive not existing in Allowed features section on laptop plan in commvault platform release 2024

Hello Commvault community,I would like to talk about “Virtual Machine(s) has been decommissioned” alerts.I see that Commvault can understand when a VM is decommissioned.So, in order to safe a Commvault license for this decommissioned VM, I need to manual remove it from VM group or Commvault can handle that automatically?Moreover, it is also necessary to delete the history / previous VM backup jobs (for this decommissioned VM), so stop to consume Commvault VM license?Best regards,Nikos

Hello all!  I am facing a problem with capacity licence.I have exceeded 110% while creating backup for end of year export.But we have done housekeeping after that, and now we are about 92%, please have a look:In web console, I also can see this chart:but still I get a warning on console:And it forces me to reset it every 96h… The system is running at this 92% consumption for about 5 days. Today i have found this in web console in other place… I have contacted Commvault and they have sent me “A loan key”. So as far as I understand the “loan” key is used to temporarily extend capacity license, but it seems that not a problem because we are below 100% right now. I have excluded few clients from backup (disabled backup activity), but those clients do have already performed backups for UAL export.So for now I am confused… How this Capacity License is Calculated? Why we're still getting warning even if we are around 92% for about 5 days? Does already create backups for clients which i have d

Hi Team, Which agent types have "Validate" options for restore operations? Is there a document page where I can see this in general?File System Agent Example: Microsoft SQL Agent Example: 

There used to be a command in the documentation using which I used to increase the number of rows in the reports, which is by the way set to maximum 10000 rows. I know that we can go past 10000 using reports in command center or web console. But here I am asking about the same to be done in commcell console reports. I know there was a command and I used that several times. But now its nowhere to be found. Does anyone remembers that?

can anyone help me know the difference between Difference between retention lock ,Enabling WORM , compliance lock if we execute enable retention lock workflow will we be able to disable it later ?   

Hello Team,Just want to check, our requirement is that to take backup of 200 vms on nutanix with vmware environment. All the VMs are replicating with Nutanix to 2nd site. We want take backup of Commvault those vms.Pls advise best practise using network based or snap based backup on this environment.We are using hyperscale 3 nodes.Some of the vms want to take application aware backup. And what is the best process will follow ransomware protection on Hyperscale environment.Thanks in advance. 

Just to make sure. When does Commvault software start counting days for the purpose of expiring jobs on secondary copies? When backup jobs are immediately available on them? 

Hi,We are going to setup HyperScale X to our customer. As you know they need to create DNS records. Customer said they will do DNS records but they have a question for Active Directory integration. They are using IDM server for adding Linux servers to Windows AD. Question is;Is it possible to add HyperScale X nodes to AD with IDM?

installed intellisnap in one of the media agent , agent installed successfully and job got failed . now all media agents are up but i am not able enable the root account  or cvbackupadmin of this media agent and i cannot login to any of the media agent using root but cvbackupadmin is able to login. i am not sure is it caused because intellisnap instllation ,i have attached log if some one can help

Hello everyone!I’m facing an issue with a 1-Touch restore for Active Dicrectory domain controllers.We have the same issues in our lab and in customer production environment.Backups are completed fine, with system state selected (no issues).During the 1-Touch restore (authoritative for first DC and non-authoritative for secondary) we see few files from SYSVOL which failed to restore as below: “\[System State]\Components\DFS Replication services\C\Windows\SYSVOL\domain\DfsrPrivate\ConflictAndDeleted\   [DATA]   [ Reason:    FAILED ]   ->   (Failed)\[System State]\Components\DFS Replication services\C\Windows\SYSVOL\domain\DfsrPrivate\Deleted\   [DATA]   [ Reason:    FAILED ]   ->   (Failed)\[System State]\Components\DFS Replication services\C\Windows\SYSVOL\domain\DfsrPrivate\Installing\   [DATA]   [ Reason:    FAILED ]   ->   (Failed)\[System State]\Components\DFS Replication services\C\Windows\SYSVOL\sysvol\msl.local\DfsrPrivate\ConflictAndDeleted\   [DATA]   [ Reason:    FAIL

What’s the best practice in applying / installing hotfix?

Hello all,Considering that currently Commvault basically supports only infinity retention for o365 backup services, what will be the preferred / cost optimized choice of blob tier? As Disk Storage in a Azure MediaAgent.Hot, Cool or Cold?  Please for your feedback, thoughts!Best regards,Nikos

Hi, is this key nPersistentLogBackup https://documentation.commvault.com/additionalsetting/details?name=%22nPersistentLogBackup%22&id=4969 an global key on commserve or can i use this key on a specified host to disable the pipe option ? 

Hi All,We are using Commvault as part DR plan to restore an EC2 application server in AWS.Our RTO is 4 hours.Will we be able to acchive this RTO?Size max 2 TB EC2 server and minimum 250 GB EC2 server. Regards,Rahul

I have a ticket open for this already, but a number of Commvault techs seem to be stumped, so figured I’d post here. We have a single all-in-one windows commcell server, that is airgapped and has no direct internet access. We use it solely to back up desktops and notebooks, so we have deployed the Windows Edge Monitor agent to all of them. I thought that if you downloaded a new MR, and ran the install, not only does it stop the services, do all the hotfixes, and restart the services - that it should also update the software cache so you’ll be ready to update your Windows laptop agents as soon as it is done. This does not appear to be the case, as we just did this, and while the new version number appears in the command center dashboard as well as the bottom of the commcell console, there are no newer agent versions appearing in the software cache. If we try to do a copy software job to add the newer MR to the software cache, commvault will fail that job, saying “Error Code: [68:481] De