Commvault Cloud Topics

I am using API to remove a subclient from backup policy. Can anyone help me understand the difference between what the exclude and remove endpoint do?

We install a small Commcell test lab (1 Commvault server, 1 MA and 1 client) with DR backups and aux copy to Metallic recovery reserve (MRR). My plan is to test a full site crash.Since I have a DDB backup and data copy in MRR, I should be able to reinstall a Commcell using latest DDB backups and resync data.There’s a few steps I’m not really sure about. here’s what I have so far:reinstall CV serveur using DDB backup set downloaded from cloud.commvault.com Apply licence reinstall MA add MRR storageNow, how should I proceed with the data in MRR. My MA is empty. How do I sync back from MRR?

Hello Community,I have a MediaAgent/Access node in AWS account A. I want to backup EC2 instances in AWS accounts B and C. My AWS account A is supposed to have access to accounts B and C. Can I backup EC2 instance in other accounts?It seems to be supported based on this page:https://documentation.commvault.com/2022e/essential/107777_amazon_web_services_system_requirements.htmlAnd if it is supported, are there any specific requirements. I could not find any information on the Commvault Documentation page. Or at least I didn’t find it.Thanks so much for your help. 

CommCell ID:FFFFFFFF    Name:gzcvcs01    Version:11.32.35    Commvault platform release:2023EI retired the client sqlserver-vm when my client is powered off, and delete it.so it no longer display on my Client Computers listbut when I powered on my client, the agent is still on my client.but when i add new client from CommCell Console, it doesn’t show the agent and subclient 

Hi,we have configured the exchange (DAG) default subclient to back up one databse.after that, another database was added (manually) and for some reason, both of the databases were converted to full while running an incremental backupshouldn't the database that was already backed up as full just run as incremental, and only the added database will run a full backup? Thanks

My Commvault Agent version 11.22.17, the client OS Oracle Linux 8.7Does this OS version support Commvault Agent version 11.22.17?

My Commvault Agent version 11.22.17, the client OS Version Red Hat Enterprise Linux rease 8.7 Does this OS version support Commvault Agent version 11.22.17?

I previously had AD backup working and my DC cratered.  The DC is up and backing up again but AD is not because there is no agent on the rebuilt DC.  I have a ticket open, which led me to this.What I can’t figure out is how to download the AD agent again.  It looks like the way it’s done is as part of the AD backup setup in the first place.  All of the connection info is still in place.  Is there a way to re-load the agent, or does the setup have to be done from scratch (as in Add → Active Directory)?

We are trying to observe how commvault sends delete requests.Does it leverage  ‘versionID’ header in DELETE operations for s3 buckets’ objects?Or the delete requests are more of non-versioned delete requests?

Have Article IDs and the “article?p=” functionality been dropped from documentation.commvault.com?

I have a backup request to backup a new file share location (a file share) that handles image files (not sure of type or format). Currently the size is about 500 GB (number of files is unknown at this time), but there is some talk of it becoming larger to possibly > 10 TB (or ultimately “many new files being constantly moved in and out of this folder at regular times” vs total size of the folder). We are backing up a lot more than this of “unique data” across the systems so 10-20 TB is not a huge amount of “new unique data” being backed up, but its enough to make me reconsider just adding it without some thought.Currently all of my backup storage policies use DDB’s (we have a few).  I did not set any of the storage policies we have up, just inherited it all.If I used our ‘standard” storage policy for our file shares (that all use DDB’s), would the (possible) size of > 10 TB of image files blow up my DDB’s or cause some unintended consequences to the DDB (as the d

Howdy folks,Our current environment:One on-prem mediaagent connected to SAN for primary backupsOne off-site mediaagent with storage and jbod for DROne Commserve265TB of deduplicated data, 1 DDB, nearly 11PB of undeduplicated dataOur goal:We want to add a second on-prem mediaagent (with its own DDB and index cache) to work in tandem with our current primary mediaagent. Our idea/hope/goal is that both on-prem mediaagents (one existing, one new) would be under the same storage, deduplication, and copy policies and Commserve would load-balance jobs between the two. Both of these would then copy over to our third (existing) off-site mediaagent.  We met with our Commvault rep during purchasing of the new mediaagent and he said it would be possible, but didn’t give us any specifics. Now that installation/setup is here, I can’t find any documentation on how to actually accomplish this. I’ve found everything I need to prepare for installation, an

Question: I’m wondering if Commvault can be made to “auto retry” backing up a database if there are certain types of errors (when the database is online, and other DB’s are able to be backed up, just some failure occurs with a single DB)Why: We have been having some issues with backing up MSSQL DB’s and its very intermittent. I know “find out what the connectivity/issue is” is probably the right approach, but time and rarity keep this from being a priority. People have asked “Can CommVault just retry?”Example:2 Db’s had failures in a backup of a MSSQL instance with about 50 Db’s in it. Error 1 = “Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details.”. Reasoning for retry: In this case it appears there was some sort of disconnection (somewhere, somehow) for just this single DB when the backup ran.  This would be a case where I woul

As with many I have tried to move as many clients to plans as possible. Fail seems to be the word of the day when you have 4 very large (NFS shares) subclients all associated with the same plan and we need to schedule Full backups on specific days of the week due to when those subclients have data written to them throughout the week. Basically we want week fulls but never on the same day as getting a full completed on all 4 subclients in the same day is a non-starter as is getting that copied to the remote site within 24hours. So, since we don’t want to rely on the auto-magik synth full scheduling but really pull fulls from each of those shares, staggered every other day (more or less), and there is no way to simply decouple the schedule policy the plan created for those subclients, do I need to remove the plan from each subclient, then assign schedules and manually re-assign the storage policy of that original plan or is there a more elegant way?I don’t see groups and blacko

I was wondering if Data Domain Virtual Edition is supported or not? I could not find any documentation other than DD 7.6 support.

Hi,When browsing for items to select for restore in an Azure DevOps app, I can only select items of type “Repository” for restore. How should I be able to restore Azure DevOps Work Items, which as far as I know should also be included in the backup?Thanks

Dear all,I am currently struggling with the following topic, I hope anybody can help.In our Commvault Infrastructure we have 3 Media Agents, each with its own local Library and Deduplication Engine. On each Deduplication Engine we have 3 Dedup Databases, named DDB_Files, DDB_VMs and DDB_Databases.I am now adding a new Media Server to the platform but I can’t figure out how to create the 3 DDBs for the local Deduplication Engine, to reproduce the configuration of the existing MAs. May anybody be so kind to suggest me how to do? Thank you!Gaetano

Hello All,We have 2 Media Agents where the backend storage is going to be replaced with the advanced storage so that the support is available from storage point of view. We have 2 different libraries from two different media agents. So now my question is how will I move the data from the library to new library within the same media agent. The backups are running continuously and they will be running without any break. Let me know if you have reference links or steps to perform these steps.RegardsKishore 

I’m wondering how to add an incremental SP into a working environment without causing mission critical BUs to fail.I have 4 “very large” NAS/NFS subclients which all go to a SP which currently has just one S3 destination for all jobs. It was becoming impractical to send all fulls and incs to tape and the business requirement is just “daily backups to tape” so we do synthetic fulls, but, even occasional synth fulls then would need to copy to tape, all wasting tapes due to cycles, etc. I had talked to one of the guys in support about this and it sounded “easy enough” but when I try to deploy, things don’t look like it was described over the phone.So, what we would really like to do is have only incremental jobs copied from that S3 copy to tape. No fulls, ever go to tape. We also don’t want to skip any incs going to the existing primary bucket.I thought it would be as simple as creating a new incremental policy but I have observed that if I have any Incremental SP’

Hi Everyone! I am looking to see if there is anyone else that is backing up Microsoft AG clusters with nodes that are hosted in different geographical DCs? We have the MSQL AG client configured at the moment to backup to “PLAN - DC1” but when the DBA’s failover the cluster to another node, the backups are being transfered across the WAN from “DC2” to “DC1” Should we not configure the backups using the AG for these DBs and confgure them on the clusters nodes instead and configure the storage polices to point to the Commvault Plan for that site or is there another option? Thanks for your time! 

Hello  I receive a failure when I want to change the location of DR backup from local drive to network share:“failed to set [backup metadata folder] for DR backup with error [create directory failed ]”what can be the solution for that ?The library have all the permissions.

Hello everyone,Two months ago we put two new media agents into operation with a new backup storage. The two old media agents were shut down. Since you don't want to restart the old media agents due to the old operating system, the question would now be whether it is possible to remove the mount paths to the old media agents (LUN's) from Commvault? The data has a retention period of 30 days and this should also have expired. If we could open these paths like that, that would be great.RegardsThomas

Hi I have this customer that are using Commvault version 11.32.xx. And this customer only support snmp traps version 2. And when I am looking to configure the snmp traps inside Commvault, I can only see version 3 support. I am fully aware of the security issues with other version of snmp traps, but is there any way, you can configure Commvault ver. 11.32.xx to use snmp traps version 2?Many thanks in advance!

Team , how the hypersalce x , media agent handle the jobs when a failure of one job occurs , i have performed a testing where a job was running with media agent 2 of hyperscal node 2 and i shutdown the same node , 1> the running job is on running mode - and no progress  2> i started new job and it completed successfully started the node 2 and still no progress on that job and it failed .why was it not assigned to any other media agents - and why the job is handled only by one media agent - i can see restore jobs used all 3 media agent but backup is by one , do we have control on this . 3> after the nodes came up , there was a restore job happned from node 2 to node 2 - may i know what basically getting restored ?

I’m backing up a few NAS subclients that are between 10-30TB each.Currently they are scheduled to do a synthetic full backup every weekend with incremental backups every weeknight.These are then aux copied off to tape.Because of the very low change rate in reality probably 95% of what’s written to tape each week is exactly the same as the week before.The speed of the aux copy is becoming an issue as I don’t seem able to aux to two drives but drop down to a single drive when other backup jobs need the second drive.So my question is whether I’m stuck in the past in a traditional GFS mindset and I should look at the “Automatic Synthetic Full” backup option?All backups are kept on disk and tape for a minimum 30 days and extended retention keeps monthly full backups for a year.We have a stupidly quick media agent with an NVMe dual partitioned DDB so in theory we’re doing best practise so the synthetic fulls only take an hour or two each bu