Commvault Cloud Topics

Hello Team,I need to fetch data for schedule policy and using below apis *a* and *b* for thathttps://documentation.commvault.com/v11/essential/48764_rest_api_get_schedule_policy.html. Tried with http://<webservice>/SchedulePolicy on browser but this throws 404 error code.whereas http://<webconsole>/webconsole/api/Schedules?clientId=2 this works fine without any error.Can you please help me with below queries:Are these both a and b api(s) return same data?  Need help on why “404 Not found” message while hitting api ‘a’ on browser? 

I received the following alert over the weekend: Event ID: 2791775 Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:323|69:52) Severity: Critical Event Date: Fri Jan 7 17:03:07 2022 Program: cvd Client: INF-SRV54 Description: A suspicious file [L:\Logs\Unlimited Quota\IgnoredLogs\2pvkyexx.fun] is detected on the machine [INF-SRV54]. Please alert your administrator.  I’ve searched but can’t find information on the codes 7:211, 7:212, etc.  Does anyone know where to find information on these?Ken

Good Day, I have noticed that when Connecting to the Admin Console it throws me a bunch of errors and it displays this “Unable to load the data from server.” Also when trying to access he Console it gives me this web page “HTTP Error 404. The requested resource is not found.” All services are started and i have rebooted the server aswell.    

Hello All,I wanted to get your input on our DR plan that I need to test out. Here is what I am looking to accomplishRestore Commserve from a DR backup to isolated datacenter  Restore 3 Sql Server backups from tape to an isolated datacenter Not pause affect the production environment while the DR Test is taking place LiveSync is not an option (might be scoped out for next year)I have looked through the documentation and other posts on here and this is what I am thinking….Spin up a vm in the isolated datacenter to restore the Commcell Declare a disaster recovery test with offsite provider Transport required tapes to isolated datacenter Restore a copy of our DR backup from an isolated file server

Hello, After Installation Media Agent in AZURE the next step is configuration VSA backup client for on of the subscription where the Media Agent is located. I checked the roles which were added to subscription for the Media Agents: Infrastructure Administrator Networking Infrastructure AdministratorMedia Agent has enabled Managed Identity, Which is required for access VSA proxy server to subscription. After when my colleague try to configure VSA client. He received the error: “Unable to connect to Virtual Machine host [ID number for subscription] as user [].  [Failed to get access token. Connection failed.“Please let me know when I should take a look more details about that issue or steps to verify configuration for the Media Agent. 

Are there any issue and/or does Commvault support the CommServe in allowing VMware to Vmotion the CommServe from one esx server to another esx server while the Commvault CommServe services are running? Thanks

HiWe are building new datastore’s on a new storage array. We used many 4 TB datastores in VMWare which would limit the amount of VM’s within the datastore for the backups. We are thinking about doubling the size of our datastore’s to 8 TB considering the size of VM’s now a days. My question being is there a best practice or a max number of VM’s within a datastore backup using the IntelliSnap process? Are we better off using many 4 TB datastores versus fewer 8 TB datastores for VMWare IntelliSnap backup’s? ThanksNeil 

I don’t suppose OneDrive Personal is supported?

Hi,I have a question about compression.We have a some oracle databases for which we create an online full every night. When we check the data transfered from the host to the media agent, we can see a much higher number than what is actually written to disk.EDIT:This is an example: Deduplication seems to be working fine, and also compression. I know deduplication happens on the host/client side.Does compression happen on the host or on the media agent? If it’s on the media agent, that would explain the high transferred data number, as it needs to read it from the host to compress it on the media agent.I looked through books online, but couldn’t find a definitive answer. If anyone knows, I would appreciate it.Jeremy

SAPP Hana Error [Waiting for stream reservation for backup

Hi there,I would like to discuss following issue. In the content of the backup subclient there is a bunch of VMs. Unfortunately, some of the VMs are from time to time disabled from backup, some of them are powered off, some of them can not be snapshotted due to SRM. It leads to the problems with aging of the backup jobs mainly due to cycle rules.My question is how to handle this situation and to enable data aging of backup jobs on tapes when VMs in the vcenter cannot be backed up for some time. As per my assumption, the only solution is to set retention cycle to 0. What is your approach for such circumstances?

Hello All,We have a commvault complete solution and now we would like to replicate data from On prem to MCSS. Due to huge amount of data we would like to know how to perform the MCSS Data Box seeding?Any open documentation or suggestions?RegardsAnanth

Hello,I need a clarification about SLA definition, when I set the SLA to 2 days, means that any backup was success full in the 2 day time frame, or means any sub-client have a successful backup in the 2 days time frame?regards Jürgen

Hello Community, After few days one of the Media Agent in AZURE for one subscription issue occurred with Backup Copy jobs for File Servers which size is about 22 TB. Only info which occurred in Events logs is: Received failed message for job [3155290], phase [Backup]I am looking for reason of that error. After that the jobs started from begning.Please let me know when I should look for more details for that the job. Regards, Michal 

Hi, We are deconfiguring a TapeLibrary in one Commcell and want to make a clean setup in a different Commcell and reuse the tapes. We do not want to migrate MediaAgents or save data. We did configure the TapeLib in the new Commcell but got issues as the tapes indicates that they belongs to a different Commcell. What would be the correct way to make the tapes reusable or turn up as new tapes in the new Commcell?  Regards,Patrik

Hi  i want to install remote push installation of client so kindly help to install the same on all user matachin 

Can you pls help me, with the linux one touch backup which is ending with the below errors, after onboarding the server to Sphinx password manager..  Error Code: [6:966]Description: System state backup failed : [Error: execution of './cvcreateinitrd.sh initrd.img /var/log/commvault/Log_Files/bootcd.log /opt/commvault/iDataAgent/systemrecovery/bootimage Instance001' failed ]Saving extra LD_LIBRARY_PATH variables []Prefixing [/opt/commvault/Base64:/opt/commvault/Base] to extra LD_LIBRARY_PATH               A missing shared library file detected for /lib64/ld-linux-x86-64.so.2               A missing shared library file detected for /lib64/ld-linux-x86-64.so.2Copying libs required for simpana but not packaged within [/opt/commvault/Base] from=[//tmp/cvlib_list] count=[0]Failed to prepare list of required libraries for cv binaries. Refer to bootcd.log, sr_post_backup.log for details.

Hi All,VM backups with "Warning Unable to quiesce guest file system during snapshot creation" are shown as "Completed".I see it changed about two months ago in a CommCell running 11.24. Before that change the backups statuses were shown as “Completed w/ one or more errors”.Currently I see VM backups with warning about unsuccessful quiescing reported as “Completed” in 11.24 and 11.26. Is it possible to make the backup jobs with "Warning Unable to quiesce guest file system during snapshot creation" beeing shown as “Completed w/ one or more errors”? Or how could I find/report/list such backup jobs? Regards,Lubos

HI Team,we have replaced the AV from symantec to cylance but on cylance also do we need to have all the exclusion as per commvault recommandation. as we heard cylance uses machine learning method. https://documentation.commvault.com/commvault/v11/article?p=8665.htm

In our case, we’ve gotten 2 “suspicious file” warnings over the past month, both for .rmd files which are for markdown files programming language “R” - [K:\Users\Slee987\0107.Rmd]I am all for commvault monitoring and tuning itself to prevent ransomware, but I’d like some means of tweaking it or figuring out why it’s determining that these two rmd files - vs the tens of thousands of other ones on our users’ home directories in the K drive - are ‘suspicious’.

HI All,We are facing issue with the some of the redhat servers having system state failed. upon checking the errors, have got the below. Can you please help to track down the issue? some disks being marked as validated and some are not, not sure why is that. Attached the logs for your reference.Thankyou!

Hi Team, I have tried to backup my Kubernetes application using PVC and PV ( Local disk I have created), backup is successful. It only Backups the application and PVC.When I try to restore that application in same cluster in different namespace or different cluster it goes to pending state. When I check the logs PVC looking for PV. I have manually create separate PV for that, then application goes running state.The strange behaviour is when I describe the restored application, its docker image got changed and its showing “centos:8” as the image name.Can you please help me on this issue. ThanksNaveen

How do I read this job status data? What is my deduplication savings if any, or is it just compression alone. Where do I look for actual deduplication savings for the job.Can I leave deduplication enabled for transaction logs, or will that affect performance?Once job is completed I only see this :Could it be thatmy dedupe savings is nil? Or am I am mixing the terms and compression is actually a deduplication? 

Hi All, We currently only have intellisnap backup and the existing disk library is only being used for the SQL tlog backups. We are planning to onboard few streaming backups and configure global deduplication.Is it possible to select the existing library which contains transaction log data while creating the global deduplication policy without impacting the data on it? I am trying to avoid to have multiple disk libraries. Or do I need to configure an empty disk library for this purpose? Thanks.  

Hi folks,We are aware of a pair of new Zero-Day vulnerabilities tentatively listed under cve-2022-22963 and cve-2022-22965 also known as ‘spring4shell’.We have an official page in our documentation for this situation located here. However, we can discuss late breaking updates or questions in this community thread. SummaryLast updated May 5th, 2022, 12:28 AM EST Commvault makes use of the Spring framework, however neither cve-2022-22963 or cve-2022-22965 apply to Commvault software or Metallic. Commvault does not not utilize the components for Spring MFC or Spring WebFlux, this means that we are not vulnerable to either exploit.The spring framework is present in a few Commvault component