Commvault Cloud Topics

Hello Commvault community, Our Security Department has requested information regarding the possibility of implementing a Multi-Person Authorization process before any download or restore operation of an Exchange Online mailbox.Is there an option available for this kind of approval workflow, or any recommended approach?(Reference: https://documentation.commvault.com/11.38/expert/authorization_operations_associated_with_get_and_process_authorization.html) I would appreciate any feedback or experiences you can share. Thank you in advance,Nikos 

Good day guysI hope you are wellwe have a VM that is not getting backed up fully at all.The only thing that is getting backed up fully is the file server only.I don’t see any issues with the VM. Does not show any error of consolidating the VM etcwill migrating to another datastore help with this kind of error ?we are using vmware vsphere as our virtual infrastructureerror message-ZA-VM-LENEL02\[Pure_VMH_Cluster_Datastore04] ZA-VM-LENEL02/ZA-VM-LENEL02-000005.vmdk Failed Failed to collect disk block information, ZA-VM-LENEL02\[Pure_VMH_Cluster_Datastore04] ZA-VM-LENEL02/ZA-VM-LENEL02_1-000005.vmdk Failed Failed to collect disk block information, ZA-VM-LENEL02\[Pure_VMH_Cluster_Datastore04] ZA-VM-LENEL02/ZA-VM-LENEL02_2-000005.vmdk Failed Failed to collect disk block information, ZA-VM-LENEL02\[Pure_VMH_Cluster_Datastore04] ZA-VM-LENEL02/ZA-VM-LENEL02_3-000005.vmdk Failed Failed to collect disk block information

Hi all, my task is to deploy multiple VSA proxies. Since I do this for the first time I can not really imagine all caveats and pitfalls that can be hidden.The right procedure should be:install Windows or Linux machine (physical or virtual) install VSA module during Commvault package installation (also specify Commserve server during installation) be sure that required ports are open on the newly created VSA proxyThere is a cuple of questions what to do next:is it necessary to create any Vcenter permissions/roles (as per video https://kb.commvault.com/article/63239 )? how to enable using this newly created VSA proxy? Any contributions will be much appreciated!

Hello community, We are looking for the best way to provide the Self-Service Portal experience to our end-users on mobile devices.I came across Commvault NOW, but I see that it is no longer supported (https://documentation.commvault.com/2024e/essential/deprecation_notice_for_commvault_now.html)Is there any alternative available these days, or is accessing the portal via a mobile browser currently the only option? I would appreciate your feedback and any recommendations. Best regards,Nikos

Dear Team,We are currently deploying a new Commserve environment with separated roles on Windows Server 2025.During the installation process, the setup gets indefinitely stuck at the step "Downloading Maintenance Release" with no progress or error messages. We’ve verified: Stable internet connectivity. Sufficient resources on the server. Moreover, I’m seeing this last message on installation.log:“Error: Couldn’t download file: https://downloadcenter.commvault.com/CVUpdates/11.0.0/BUILD80/SP32_5494260_R1191/WinX64/CumulativeUpdatePacks/CU106/UpdateINI/WinX64_11.0.0B80-SP32_SP32-HotFix-12491.ini?__cv__=xxxxxxx_xxxxxxx. It will be retried after 30 seconds...” Questions: Are there known issues with Windows Server 2025 compatibility or this specific installation step? What troubleshooting steps (logs, workarounds) do you recommend to resolve this? Thank you for your guidance,Leandro.

Has anyone used a DDB on a software RAID? I have 2 NVMe drives I want to use Windows Disk Manager to put them into a mirror for the DDB and Index Cache.  

Hi,we have updated to the newest version an creates DR backups.But i can’t delete them. The folders and files are write protected. We tried to delete them with GUI, PS or cmd. But nothing. If we remove the write protection and open it again it is set.Any idea how we can remove the DR folders?RegardsDennis

Hello team, We used the SQL instance to create and customized some reports for our team and clients. At this moment, I am trying to create a report using the SQL instance of the CommServeDB to build a customized report. However, I am having some difficulty identifying the table or tables where I can retrieve the capacity used for each storage policy copy.Can you help? Thank you!Regards,Pedro Lages.

When I run the following query in SQL it returns a single value that is an XML representation of the client list.SELECT [Client].[Id] 'ClientId', [Client].[name] 'ClientName', [Client].[net_hostname] 'ClientHostName'FROM [CommServ].[dbo].[APP_Client] AS [Client] WHERE [Client].[status] = 2FOR XML RAW, ROOT('ClientInfo');The goal is to use xpath to do queries against the list rather then doing constant queries. The problem is that when I run it in a workflow it looks like it paginates the results so it returns multiple rows. Is there another way to do this?  

Hi Team, Currenlty i have 30 days Immutable (60 days Lock). i would like to increase to 90 days (180 days lock).DDb created every 90 days. Does below theory is correct and how much storage space i should increase? New DDB is created every 90 days if immutability sets 90 days. (Full copy each cycle)Required Total space: 390 TB x 3 = 1170 TB (180 days lock)Current space i have 784 TB. should i purchase another 386 TB?  

 We have configured WORM storage lock for NetApp storage Grid bucket. As per documentation, the lifecycle policies need to be configured on storage end to remove delete markers from versioning.We have retention for 30 days. Now the questions ->lifecycle rule to delete non-current versions after how many days ?->Doesn’t commvault clear the versioned objects after the retention period is completed ?->As per documentation, it was mention Deleteobjectversion permission is needed for Access keys.Does it means Commvault will auto delete the versioned objects after retention ?  For a bucket with versioning enabled, you must have the DeleteObjectVersion permission to delete versioned objects. S3 Compatible Same tasks as Amazon S3 Commvault uses Compliance mode with object lock on S3 Compatible. Disable default retention when object lock is enabled or set retention days to 0. Additionally, you should configure life cycle policy to remove delete markers.  https:/

Has anyone seen this error when using intellisnap to back vm’s up using NetApp [Failed to determine volume and path info. Error[0xEDDD0001:{CvNetAppArrayOps::determineVolumeAndPath(380)/Int.1.0x1-Connection failed. Error[]}]] We started seeing it in June and didn’t make any changes on our storage/vmware/or Metallic side. It was not due to an upgrade either Thank you,

Hi,we use V 11.36.65 and if i try to delete tape content from my tape library an email is generated to the admins. In this list my email adress is missing.Can someone tell me where i can expand the list?RegardsDennis

We want to get Zabbix alerts which can send Incidents in SNOW for only backup failures of Virtual machine in Commvault, how can i achieve this.

Dear Community, I'm thinking out loud and any suggestions are welcomeI have 2 sites, 1 commserve on each site with livesync enabled and replication is each 15mnONPREM SITE 1 2 MA with dedup + StorageONPREM SITE 22 MA with dedup + storage on AWS, we have one S3 bucket receving third copy from ONPREM SITE 1Question, in case of DR, wirth both site done, I want to rebuild from scratch is this a viable scenario ?We have only the dump of the commserve from Metallic  Build a Commseve Load the COmmserve DB dump Build a new access node Attach the access node to the S3 bucket Add new VMware hypervisor  Start restore from S3 bucket 3rd copy to the new VMware on Cloud environnement (like EVS etc...)I have doubts on these steps :) 3 - Build a new access node4 - Attach the access node to the S3 bucket Thanks to all for your help !!

Hi all, Can anyone help or have you had this problem? Error occurred in disk media, path... \CV_MAGNETIC\V [[Cloud] HTTP error conflict.]. For more help, please call you vendor' support hotline

Is this option also working for Hyperscale X

Hello, has anyone using used the SnapArray feature of Metallic with Netapp and if so, what are the required privileges on the Netapp? Is is it vsadmin, vsadmin-backup,..?Thank you. The documentation is not clear on this. 

Hello, has anyone seen a grey colored overlay on their reports after the 1/18 system wide update?If so, do you have a solution for this?Thanks

Hello,I have a PLAN PLAN_A this plan uses a Cloud Library S3 Cloud_A bucketA and two media agent ma_A_01 and ma_A_02 I created a new PLAN PLAN_B using a Cloud Library S3 Cloud_B bucket B and two media agent ma_B_01 and ma_B_02 I have a client using PLAN_AI’ve changed the PLAN from PLAN_A to PLAN_BWhen I try to perform a fulll backup Commvault try to get some informations from Cloud AError Code: [62:1544] Description: Error occurred in Disk Media, Path [bucketA /QLS8R7_03.04.2025_08.08/CV_MAGNETIC/V_216828] [[Cloud] Access denied.]. For more help, please call your vendor's support hotline. Source: Commvault-Access-Node-02, Process: cvd Do you know what could be the error ?The Cloud_A will be decommissioned soon and we don’t need the data in it. Thanks 

 Our MongoDB is healthy and actively running, but its stuck in Not Ready state. We have two nodes mongodb - primary & secondary with Replica Set “rs0”We also ensured that we used correct DB Username & Password

Decommissioning of primary snapshot copy and Media Agent for primary copyI currently have a Netapp IntelliSnap backup configured with snapvault.   I want to decommission the Media Agent as well as delete the primary snapshot copy and keeping/retaining the secondary copy which is in a Netapp arrap I intend to keep.  The primary snapshot copy is located in a Netapp array I plan to decommission.Questions1. How to i deconfigure the MA involve with the primary snapshot copy and primary streaming copy so I can finally decommission the Media Agent and its associated disk library2. How do I go about deleting the primary snapshot copy so I can then decommission the Netapp array where the primary snapshot copy is located3. Is it possible to promote the snapvault copy as primary snapshot copy?Note all primary snapshot copy can be deleted/removed. We are keeping the secondary snapshot copy/Snapvault copyAny answers to the questions is appreciated

We have a 4 node cluster where 1 node is primary and 3 standbys, i have configured cluster backup, the version is 11.32.43.when i try to do FsBased backup and it fails with "primary and secondary postgress server state is not currect look in logs for more" in the postgresIFind log it says Attach_RemoteCommand failed with error 0xE8090010And therefore he cant get the status of the primary

i am getting  Error code: [80:287]Description: Data for job [0] is not available in any Storage Policy Copy.Source: ict-mwp-mareg1, Process: SynthFull No Idea what this means can anyone translate it a google turned up nothing