Commvault Cloud Topics

Hi,we get this error:Unable to start the agent [exp05103c1eu01_Remote0]. Please ensure that services are running and that [exp05103c1eu01] is able communicate with [exp05103c1eu01_Remote0].How can we fix this?RegardsDennis

Hi CV team,For a backup size on a file server around 60TB of data what is the best strategy from Commvault backup that will have a good RPO and RTO?Kindly consider which data protection type or a combination of them will help to attain the good RPO and RTO as the primary requirements.  

Hi, I have a windows server which is a main file server.  However if i need to restore a file or folder to the original location. I seem to need access permissions to the destination folder.  Is there a specific role or credential that would mitigate against this, and allow my Metallic\Domain  user account to perform the restore please.  Regards Tony 

Hi,we create new client (Exchange DAG) and the discovery works fine. But one of the member servers found was not available. I can select olny of them. Our AD User accout is correctly configured. Any ideas? Thank you.   

Hey,I have some questions during preparation to migrate to the new MA.Before all this change I Matainance MA or Disable it. Which will be better ?I wanna replace OLD MA to new MA. So I use robocopy with /mirror and /copyall to copy DDB and Index( on the same place and disk letter).Then I turn off OLD MA and on NEW MA change IP and name (the same that have OLD),The next step is to install Commvault MA on NEW, and at the end of the installation, agree that there is a Client with the same name and replace it.Do you think it should work?And if something is wrong I have old Ma and can go back to him,

HI please how to enable smptrapv3 on linux commserve server (RH 8.1)?im getting error at EvMgrS.log1285108 13a17f 11/12 13:01:34 ### EvExternal::CvXSnmp_IssueV3Trap() - ERROR: Unable to load libCvXSnmp_v3.so library.1285108 13a17f 11/12 13:01:34 ### sendExtSnmpTrapAlert() - SNMPV3 alert failed.any commserve component missing  ?Thanks Pavel

IntelliSnap failed on Azure Premium SSD V2 with below error,  incremental snapshots is still preview status, any chance to create full snapshot for Azure disk? 20164 5584  04/10 06:59:07 182052 CreateManagedDiskSnapshot() - Failed to create Incremental Snapshot for disk [vaz-wpc-002_DataDisk3]. Attempting normal snapshot...20164 5584  04/10 06:59:07 182052 CreateManagedDiskSnapshot() - Exception [System.AggregateException: One or more errors occurred. ---> Microsoft.Rest.Azure.CloudException: Only incremental snapshots are supported for disks of Sku PremiumV2_LRS.

Ok, gonna post out here because I’m not sure where to go. I’ve logged a ticket, but I don’t think customer support is going to help me find out why all of our space is getting sucked up.First, thanks for reading.We are completely out of space and I have no idea where to start troubleshooting why. We went to the Metallic over a year ago for auxiliary copies (primaries are stored on location) and quickly used up our 45TB of space. 2 months ago, we purchased another 10TB and that is now gone as well.I just cant seem to find a process for troubleshooting. Could it be we are not reclaiming space? Are the backups not set correctly and doing a full every time? What jobs are taking the most space. I run some reports, but they are often just a wall of text that I can’t make heads nor tails out of.Anyway, I’m not helpless. I can follow some steps, but I don even know where to begin. I’ve only been around CV for a couple of years. But have a little experience with V

Error occurred while processing chunk [108497157] in media [V_7111387], at the time of error in library [MA7] and mount path [[MA7] 07], for storage policy [Plan_] copy [Primary] MediaAgent [MA7]: Invalid mount path Id present in chunk metadata.

Hello,we tried to backup VMs created without disks, the VMs are booting with PXE. The backup was not successful. I do not have any further details at the moment, but is it possible to backup these VMs? Thank you.Regards,Thomas

We currently have a single Windows Server 2019 running Commvault 11.28.129 (serves as both commserve/media).  I see that our MSSQL is version 2016 ( product version 13.0.6455.2). So I normally download regular maintenance releases on a jumpbox and then upload it to a file share location and then on the commserve I do a copy via TOOLS | ADD/REMOVE SOFTWARE | Copy Software. What is the best approach to upgrade to 11.32.x.   Do I just download both the Windows & linux latest 11.32.x update  (we only have RHEL & windows clients - about 18 total) ??   Then copy the 11.32.x over to our file share were I can then do a copy via commserve  TOOL | ADD/REMOVE SOFTWARE | COPY SOFTWARE? Then just perform a “Upgrade Software” via commcell | Tools | Add/Remove software?Basically can I upgrade the Long Term Support release of 11.32.x via the commcell?Or do I have to download the main 11.32 package from the commvault support site - Downloads & Pa

Hi, We are on 11.32, in the command center plan while creating the RPO(schedule) it does not show option for synthetic full backup.As a workaround we created using commcell console. We are going to deploy new environment with 11.36.I beleive in the deployments from 11.34 the commcell console is locked(unless we have auth code).In such a case how do we create a synthetic full in command center Plans(I know there will be automatic synthetic full which is hidden, but we need to define synthetic full manually) ? One more query in  commcell console since schedule policy and storage policy are different, we can customize the subclients with in storage policy with different schedules. But in commandcenter the plan is binded with RPO.This means the subclients in plan cannot be customized with having different schedules.Doesn’t it a limitation of Command center plan? I hope the questions are clear. 

This is in the command center - protection - office 365 - sharepoint, configuration tab:What does it mean Commvault is using the default container? Where do we set this default container?Thank you. 

Dear Community,I try to configure airgap interval on HSX cluster from 7AM to 4AM next day to allow aux copy for 3 hours only , when I run command “./cvsds -c 7:00 4:00” I get “Failed to get storage services status”.Kindly need your support.

We have a bunch of older VM backups, where we only have some full backups left, like yearly and monthly backups.We would like to create a script that shows us the available restore points to do some calculations on them. Can anyone help me to find the available restore points via the Rest-API ?Thanks in advance, Maurice

Friends, We have a change of retention for the backup data of a set of VM backups: we don’t need the month and year backups anymore.The retention was never changed within our Plans, but we only stopped to make the monthly and yearly backups, so it’s not changing the aging process, because the existing month and yearly backups will stay with their current duration. Now we want to delete these monthly and yearly backups, but I can’t find a how...We prefer to do this via Rest-API calls if possible, as we speak about a lot of VM…. Can anyone help us with this? Thanks in advance, Maurice

Hi All,We have multiple Unix clients in a Commserve, I need to enable 1Touch for all the clients.Is it possible to enable 1Touch for all in Unix Clients at once? Any workflow or Command/Script?  Regards,Sravan Kondeti

Hello!I have a question about failing-over and using Okta to SSO into the webconsole.Current situation:Software Version: 11.32.69We use Okta to SSO into Command Center and Java GUI.  When we log into Commvault, it redirects to our Okta side, performs authentication, and redirects to the Active server’s webconsole link.  (Our webconsole is hosted on the Commserve Server).  Failover situation:When we failover, the Passive server’s webconsole actually comes up and works.  I am able to see the login screen.  I am able to enter my credentials, and it redirects to the Okta side.  After it performs the authentication, instead of it redirecting to the passive server webconsole, it attempts to open the active server’s webconsole.  Since it can’t open that, the login fails. Is there a way for it to redirect to the passive server webconsole instead of the active server’s

Hello team Referring to the previous thread, we're currently on version 11.32.63, and the “equivalent API” option isn’t available in the Command Center. Could you let us know which service pack includes this feature, or where we might be able to locate this option? Thank you!   

Hello, I have a question. When backing up a VMware VM via SAN, it performs backup of all its disks in parallel, which gives us optimal performance, reaching a speed that exceeds 1TB/hr. The problem comes in the restore since the speed decreases at rates between 200 and 300 GB/hr. We see in the logs that each disk of the VM is restored one by one. Is there a key that can solve this problem.

Hello,hope my question is clear enoughIn case of a O365 client o365 is incremental forever, what is the selective copy behavior in this case ? primary copy retention 30 days dailysecondary copy same retention selective copy (monthly fulls)Thanks  

Hi all,I am trying to configure two physical RHEL servers that are not domain-joined. I need to back these servers up and need to install the agent first. Considering all firewall rules are in place, which would be the best way to install the file system agent and then configure for backups.Would a decoupled install work just fine? Installing the agent locally on the client server, then adding the client fetching “the configuration information from the client that is already installed in decoupled mode.”I am having a hard time finding documentation with a case like this. All I am trying to figure out is how to get the Commserve to reach the servers once the agents are installed. Once the Commserve can talk to the clients I am able to configure the rest.I was wondering if this is even possible. Usually, I deal with servers that are domain-joined.Thanks in advance! 

Hi All, we are looking for an solution to backup an 7TB big SQL Server and restore the hole instance in 2h this is the customer wish.  I think the normal streaming backup is not working for this part. Maybe when the mediaagent has an all flash maglib behind and the network is 50GB and the sql server vm is also running on an nvme enviroment.  So we are thinking what can we do to backup the DBs and get an quick restore.  One Point ist the intelli snap for nutanix. Our idear is to run ever 4h an intellisnap for nutanix backup and copy it out to cv. Also we would like to install an sql cv agent inside of the vm run daily full + daily diff + every 15 minuts trans logs but no my question regarding the way back.  Lets say we have now 10:00 may last vm snap was at 06:00 and my logs are running every 15 min no i do an revert of the snap to 06:00 is it possible to restore over the commvault agent only the logs to 10:00 ? We

i configured an NDMP backup with 10 readers , i have dedicated ma with enough resources to accommodate  it , i split the content to several sub clients , as you can see in the below pic , there only one active streams never completing , how can i reuse the comeplted stream to do the job and finish it  

Hi!According to docshttps://documentation.commvault.com/2024e/expert/sap_maxdb_agent_system_requirements_03.html SAP MaxDB backup agent is not currently supported on Windows 2022, but SAP MaxDB itself is supported on Windows 2022. Are there any plans in Commvault to support backup of MaxDB on Windows 2022 platform? Or is it already supported but docs just haven’t been updated yet?It would be great if any vaulter could check that for me.Thanks!