Self-Hosted Q&A

I just got done with the Foundations and Professional training for Commvault (5 days) and we talked a lot about disk and library maintenance.My largest disk library is hosted on a Synology Disk Library, connected via iSCSI to a Windows Media Agent. 5 of the disks on there are 100% fragmented, as reported both by Commvault Analysis, and the Windows Defragmentation Tool.My question is there a way I can take one mount path offline at a time to perform the defrag? Is that recommended? Under mount path properties, I see the Enable Mount Path option under status, but the bit about stopping the DDB from referencing blocks on the mount path scared me.I also saw the Device Enabled setting, and thought that may be the way…Otherwise, under the Mount Path Allocation Policy, I saw I could prevent writing to the mount path for new data, which is also an option…I had disabled the entire library and ran a defrag on ONE of the 100% fragmented disks, and it was stil

i need to reduce capacity license consumed by the windows file system level agent ,it was taking full content and i modified the default subcleint content to reduce the size full synthetic backup is scheduled on weekly ,  so the change in the capacity full only show after the next full backup ?unless we run a manual full backup and delete and age previous full copy 

I am facing issue in login to java console for only one domain user. it was working previously and suddenly stopped. For other users its working perfectly from the same system and profile.       

 for sql backup schedule  i need to take db backup full daily and transaction log backup hourly , its 2 node windows cluster i created one schedule for sql db backup and created seperate tasks for db and logs below for  db backup task and i created another task like below for transaction log backup is this right way , because i am getting below for the sql backup summary where as i am running oracle backupsince it shows archive as deferent instance as well since it shows the archive instance separately i crea

Hi Everyone,looking to make a server plan change to an existing o365/exchange backup apps. Environment:On-premise, storeonce catalyst integrated. All o365 workloads, Teams, EXO, SPO, OD are going to one storeonce catalyst store for dedup.Apps Configuration:EXO, Team and OD shared the same office 365 and Server plans.  objective/ planning to Change: to have separate schedule/flexibility each apps  if a new server plan is created and pointing the same storage/store catalyst, and update existing  EXO apps, what would be the expected behavior for the next job? would the next job creates new full? thank you in advance for your feedbacks.

CommServe DB query==================SELECT startdate   ,clientname   ,idataagent   ,instance   ,backupset   ,subclient   ,backuplevel   ,jobstatus   ,jobidFROM CommcellBackupInfoWHERE jobstatus = 'Failed to Start'and backuplevel = 'Synthetic Full'and iDataAgent = 'Virtual Server' order by jobid desc ; I was this list to contain  only the jobs from last 24 hours, how to add the time range in this sql query.  

 Unable to find the events in splunk, we confirm that the host is reachable from commserve as well as the IPIs there anything else that we must verify?Also tried deploying a syslog server separately (enabling rsyslog), even there we were not able to find the logmonitor.log being sent.  

Hi,We have two NetApp filers where we perform Snapmirror Volumes in a synchronous way. So, the data of the volumes for each SVM (Storage Virtual Machine) are replicated in a synchronous way to another SVM located in another NetApp Filer.We want to configure NDMP backups using streaming mode. Questions:What are the best practices to configure such type of configuration? Do we need to configure a client at the SVM level or NetApp cluster level? In case of SVM failover, can Commvault make a link between the two different SVMs which are different but contain the same volumes (snapmirror)?Thanks

Hi all, we have a customer that wants to archiv the Fileserver from his software development deparment.They have a lot of files and also a lot .EXE and .DLL Files laying around, related to different projects. According to the documentation, *.EXE and *.DLL are filtered by default.https://documentation.commvault.com/2022e/expert/25799_windows_file_system_archiving.html Is there a Key or Setting to change this Filter to include .EXE and .DLL to the archive data?

Hello Community#1  vms are linked to the same storage pool and DDB is enabled, when moving the VM between subclients will initiate a re-baseline ? #2 Could you confirm whether Commvault generates the DDB signature based on the server name or UUID or else?"#3 If we enable Commvault encryption on the subclient level, will this trigger DDB re-baseline when the scheduled job starts for the existing subclients ? if so, does job will convert to full automatically or has to run full manually ? thank you

HelloWe are planning on performing an upgrade from 11.24.98 to 11.28.x only to clear vulnerabilities with dotnet 3.1.32 which is EOL.   So we have been told we must upgrade to 11.28.x which installs Python 3.9.13 Our problem in the past with an upgrade is that we had a conflict with the upgrade when it came to the install part of python modules (only around the 7% complete install stage) because we had a higher version then what the upgrade was trying to install.  We have upgraded python in the past to clear security vulnerabilities.  We are currently at python 3.9.5. Any advise on what to do to avoid a similar situation with a 11.28.x upgrade??Should we totally remove python and its folders it leaves behind after an uninstall.  How do I know we are python free.  Just uninstalling from control panel I dont believe does the trick.  We have a sensitive network were we cant install a “program cleaner” software app etc..  Once we are python free should I rein

Hi,currently I am testing to establish a backup configuration for M365 backup.In my setup the CommServe itself has no internet access. The access node for M365 is able to access the internet. When I try to setup the configuration with the “Office 365 configuration helper” everything is working so far. But if I try to get the content from M365 or if I try to validate the setup, I am not able to finish it.In firewall logs, I see that the CommServe is trying to open Port 443 to several IP addreses in the internet.When I open internet access for the initial setup of Exchange Online, I am able to finish the setup and after closing the ports I am still able to backup. So it seems only the validation is not working.Since opening that ports in my productive environment is not an option, I’d like to ask you, if there is any workaround possible, to create a working environment without opening the ports.Do you have any idea?

Hi All, is it possible to create an alert for exchange online mailbox backup. When the Cache update is older than x days   Showing mailboxes from cache last updated on: Apr 17, 8:49 AM We had some enviroments hwere the cache update and auto discover does not work. Thsi cause potential data loss.  the stupid thing here is that the mailbox backup shown as completeded even if there are a lot of skipped mailboxes with that kind of error: Mailbox [Extra] not found in local mailbox cache. Please make sure local mailbox cache is available and refreshed without error.  So we want to get an alert when the cache is to old. 

Hello! Apparently, the DDB backup should get automatically configured. We have 3 HSX RA nodes.For some reason the FS iDA on the nodes are grayed out: They all hav the DDBbackup subclient: And there's also a automatically created schedule for the subclientes: but no jobs are running for that schedule. Is it because the FS iDA is not completely configured? Should I hit "reconfigure" for it? Shouldn't all this be automatically set up or did I miss any configuration step? Regards,

Why we need schedule 2 DDB backups in a day?

From here: Deduplication Best Practices (commvault.com)I’m seeing from this link its “best practice” if you have a DDB of around 100-200 TB to do a full backup “1 tie per week” and do incremental backups daily.  I would assume this is the case for a smaller DDB as well.My system currently has 5 DDBs (all multiple partitions) where 3 of them are ~40 TB, and the two large ones are ~350TB each.   We have a schedule to do a Full DDB backup “Daily” of all of them, and it appears to be the built in “System Created for DDB Clients” schedule.Is “taking Full DDB Backups daily” of this size “excessive” or “not really needed”?  I wasn’t aware you can schedule incremental DDB backups and wasn’t sure if this is something you can just add into an existing schedule. “Full daily” is just the schedule we have had for a long

Hello Community,The question is about how to back up mailboxes from a different domain using the existing Exchange Online pseudo-client.According to the CV mailbox discovery log, the process begins:#1 the process begins by contacting the Azure AD connection details. #2 Then, CV identifies the AD cloud region and determines that we are using Exchange Online with an on-premises AD, which is the environment type defined in Commcell. #3 The local system account is used for LDAP to discover users from the on-premises AD.Based on the CV mailbox discovery/backup process, it seems possible to configure the new domain in the existing Exchange Online pseudo-client. if so, can you please check see if the following steps works:#1 Create a separate Exchange Online service account with exch admin role for the new domain and add it to Commcell Exch online config and  Create a new local system account which used to connect to the new domain if it

🙋Hi Community,❓Can anyone tell me if there is any parameter in CommVault that I can adjust the retention period of Jobs information that has already expired?💡Example: A Job expires today and 3 months later I run the Job History listing with "Included Aged Data".😥This Job that expired today doesn't even appear in the listing anymore, even when selecting the "Included Aged Data" option.❓Is it possible to increase the time that this expired Jobs information is retained in CommVault?Best Regards,Heitor Oliveira

hi, VMware earlier this year released Vsphere 8.is there anything known on when this will be supported for Commvault? not sure if supported because i did not see it added to the Docs. kind Regards, Thos Gieskes.

hello everyone, please tell me what is the problem  

Commvault Version 11.28.56Hi,since April 5th, my O365 teams backup jobs have been finished with completed with one or more errors.In the joblog I see the following error messages:Web Exception generated [400] [BadRequest] [BadRequest] [Parameter 'DeltaToken' not supported for this request.]PerformWebRequest - Web Exception generated [500] [InternalServerError] [InternalServerError] [Failed to execute request.]Is there a known issue? Regards,Franz-Josef 

Hello, i have set the process manager flag to auto-start services when os start, but when restart the os the services not start!someone can help me?thanks

Greetings,There are two physical machines running Oracle Linux 7.6 with 1-Touch Backup (CV 11.24.78) configured the same way. 1-Touch Backup is working fine on one machine, no errors, ‘all green’ 👍Now, let’s take a look at the other host:It’s a differential backup (the full backup completed successfully the day before); six hours later, after 10 attempts CV gives up 😥There aren’t many details in the CV journal with regard to what happens at 10:15:14 - this is where (and when) the problem occurs:However, I see a lot more in FileScan.log

We have an environment mainly that is mainly linuxbased and try to keep number of windows servers down to a minimum. However we see that Office365 backups require that the webserver is windows based due to different reasons and requires an outlook installed to do PST restores.We are planning to try to implement HA on the commandcenter/webserver side and have a few questions in that regard.Planning for 1 commandcenter to point to 1 webserver as pr documentation.Must these webservers also be windows based to be able to support restores and configurations of M365 clients. or is it enough that there is one windowsbased webserver available?Must all webservers have outlook installed to do export to PST or can commvault somehow route the PST generation to specific webservers and the file be made available for the correct webserver?The simple design would be to keep the webservers windowsbased with outlook installed, but would prefer to move more to linuxb

Hi,I am looking for a way, for example via workflow, to set all started (partially written) media (tapes) to full at the end of a quarter so that the backups for the new quarter all go to new tapes. We can not use the vault tracker because there are not enough export slots (or how does it work if a medium is to be exported via vault tracker but all mailslots are full ??). Or can we also use the vault tracker to just mark the media of the past quarter for export only (and disabling further writes)  without exporting the tapes  to the mailslots themselves so that we can take out the tapes in the order we want?Best regardsFrank