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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,438 Topics
  • 23,038 Replies
5438 Topics
M
Byte
Maurice FallonByte
asked in Self-Hosted Q&A
All linux servers fail to quiesce when backing up since upgrade from 11.20 to 11.24

Hi there, Since we upgraded to 11.24 from 11.20 I’ve noticed all our linux servers fail to have quiesced backups (windows servers are fine). We use openvmtools on the linux servers so I’m surmising that commvault thinks vmware tools isn't installed on the linux servers and performs a non quiesced backup? Manually taking a quiesced snapshot in Vmware for any of these servers works fine. I’m wondering is this normal behaviour? Cheers!Maurice

2373
Aplynx
Vaulter
B
Bit
BornoBit
asked in Self-Hosted Q&A
Client initiated backup

Correct me if I’m wrong, but, the Commvault server initiates the backup of the client, correct?  Is there a client agent that can tell the Commvault server when to be backed up? Thanks.

3623
B
Bit
A
Bit
AndreasBGBit
asked in Self-Hosted Q&A
Long time retained backups - exclude

Hi Is it possible to exclude files from a long time retained backup.We have one plan which is retained forever. But there was not specified any filters on the servers when they started to build up retention.So now if I exclude areas on the different servers, then this data will be excluded on new backup jobs. But we will have a lot of data saved which can not be removed?

871
S
Vaulter
Mohamed Ramadan
Mohamed Ramadan
asked in Self-Hosted Q&A
admin password has expired

hello everyone , i have problem while admin password has expired and i don't have another user to sign on ,how can i solve it? 

9422
S
Vaulter
K
Vaulter
KyungKee KimVaulter
asked in Self-Hosted Q&A
CommCell User password encryption algorithm

Dear experts,Currently, we are testing to pass certification exams run by government agencies.Among the test items, there is an item related to password encryption of CommCell User.The document web confirmed that SHA 256 was used.(https://documentation.commvault.com/commvault/v11_sp16/article?p=7964.htm)Is there a way to check what hash algorithm is used to store the password?And can I change it to use a stronger hash algorithm like SHA384 or SHA512?Or can I use the Adding Salt to Hashing method?Best RegardsKim KK

9393
Graham Swift
Vaulter
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
Enabling Loopback Mode on Clients and Client Groups ?

Hi Community , Is there any advantage of enabling “Enabling Loopback Mode on Clients and Client Groups” . Just want to understand in which scenario this setting will be useful and what is the impact on backups and recovery jobs if we enabled this ?https://documentation.commvault.com/11.24/expert/125171_enabling_loopback_mode_on_clients_and_client_groups.htmlRegards, Mohit

1643
Alireza B
Vaulter
A
Bit
ArthurBit
asked in Self-Hosted Q&A
Changing the Azure Storage Replication Lrs / Zrs via Commvault

Recently Microsoft changed the default storage replication of my region from lrs to zrs. This increasing our storage costs by a lot.Is there any way in Commvault that i can choose which one to use? Today i think commvault is using the azure´s default.

4001
J
Vaulter
A
Bit
ArthurBit
asked in Self-Hosted Q&A
Slow restore throughput on a specific database

Hello everyone,I have a very slow throughput with a specific database, the average restore throughtput is 60gb/hr, with a size of 1.5tb, this restore is taking 25 hours to complete. Our SAP database has 8tb and take 20 hours.I already changed the VDI to 2000 and nothing.How can i identify the problem with this database?   

5911
Onno van den Berg
Commvault Certified Expert
F
Commvault Certified Expert
Fidel BerrumCommvault Certified Expert
asked in Self-Hosted Q&A
For intellisnap in VMaware, from where can I get the ESX proxy features to perform the snap? Specifically when I configure in this part Access Node ESX Server.

For intellisnap in VMaware, from where can I get the ESX proxy features to perform the snap? Specifically when I configure in this part Access Node ESX Server. 

3563
F
Commvault Certified Expert
G
Byte
Gilles SCHMIDTByte
asked in Self-Hosted Q&A
Restore from tape in a foreign Commcell

Hello,I’m sure it’s not possible to restore from tape in a foreign Commcell without a DR Backup applied to the new Commcell but I’m not able get this information in Commvault documentation. I’m sure I have already seen this information. Could you help me to find the link ? Thanks in advance and best regards,Gilles

7886
G
Byte
T
Byte
tsmtmillerByte
asked in Self-Hosted Q&A
Download Media Options - Full Kit vs Media Kit

I don’t really understand what the difference is b/w these two options, Media Kit - Join an Existing Commcell or Full Media Kit. Basically when I tried to update a media agent from 11.24.19 to v11.25.14 using the advance option, it failed. Now the Media Agent is offline and fails to update while other MA’s it worked OK. So of these selections, which one should I try on the MA that failed to update?    

16833
T
Byte
S
Byte
ShaneHicksByte
posted in Self-Hosted Q&A
Unable to change IP in Array Management for HP Nimble

Trying to add a Nimble array. I orignally had to wrong IP address in the Array Management. I changed the IP but the error messages kept reflecting the old IP. I deleted the Array Management entry and created a new one but the jobs keep referencing the old IP. I have opened a ticket but waiting for an answer and wanted to see if anyone had ran across this before.Wrong Ip is in boldError Code: [32:392]Description: Failed to prepare snapshot. : [Array details not found in Array Management for [146.209.192.10]. Please ensure that array details are entered and configured in Array Management.]Source: cpgbytestma002, Process: vsbkp

861
dude
Byte
S
Bit
Simon DelicataBit
asked in Self-Hosted Q&A
Unable to Auto Discover O365 Exchange Mailboxes

Hi allWe’re just in the process of starting a migration of user mailboxes from Domino to O365 Exchange and I’m working on setting up our Commcell 11 SP16 HPK136 instance to backup the new exchange mailboxes. So far  I think I’ve followed these destructions correctly :Prerequisites for the Exchange Mailbox Agent User Mailbox Office 365 with Exchange Using an On-Premises Active Directory Environment (commvault.com)But if I go to the “User Mailbox” in the agent tree, and go to Mailboxes → New Association → User, click the Configure button and try to Discover, I get the error :Failed to begin discovery. Could not connect to any of the given proxies. As best as I can remember, I’ve added no “Proxies”. Can someone point me to where to look in the logfiles to get more information about what might be causing this, or the bit in the documentation I need to recheck  ?TIA Simon

37536
S
Vaulter
N
Byte
NoobvaultByte
asked in Self-Hosted Q&A
Custom package silent install hostname

Hello Is there a way to edit the install.xml file so that running a silent install for a custom package will make the hostname to be same as the clientname?  It looks like this in the xml file.<clientEntity hostName="" clientName="" /> Hope you can helpThanks

7233
N
Byte
E
Bit
EC3Bit
asked in Self-Hosted Q&A
data aging

I’v Storage policy enabled or few clients with the following precedence’s with the different storage frequency and retention period  bu when the schedule policy the client has only monthly backup’s enabled every month 1st at 12 AM so i wold like to know how dash copy and primary copy will work for the since there is no schedule daily or weekly , is following precedence’s applicable for the client? if so how dash copy will work  as there is no daily or weekly backup’s. Dash copy : every weekly on Sunday at : 12:AMTape : monthly  primary dash copy tape copy

4801
Sean Crifasi
Vaulter
L
Byte
LaurentByte
asked in Self-Hosted Q&A
Azure Linux Media Agent

Hello ! Today is the day when I am trying to deploy my first Media Agent on Azure, and it’s a linux one ! CV v11.24.29, and using RHEL 8.5 as OS.I copied the full sources to the MA, went root, used interactive install, chose to add : fs / fs core Media agentStorage AcceleratorVSA All the process seem to be OK,  I input the Commserve FQDN, goes on, I am also provided with the list of Plans to use (I select none), register with authcode, looks OK , but the Registering part takes long, then ends up a few minutes later (10 or so) with a Installation completed successfully.But no commvault processes fire up. No special logs in my logfiles folder, thought I get multiple messages in the install.log file during that time : Register/Update client request is pending on the client sideThen it stops to repeat when the ‘installation completed successfully’,and get those :  Moving file /etc/CommVaultRegistry/Galaxy/Instance001/install.xml to /logi/cv/commvault/installer Installation completed with E

6001
L
Byte
D
Bit
davidedBit
asked in Self-Hosted Q&A
Recovering Backups from disk

Doing some work around DR and I have a quick question, I created some backups and stored this on a data domain virtual edition. Whether this is relative not sure.?The data domain virtual edition has had retention lock set which essentially creates a copy of the mtree where the data is stored. We as part of testing have deleted the backups from Commvault and data aging has been run so the backups are no longer available. The retention lock feature allows me to run a command to restore the data back to the original location on the Mtree.The question is simple can I recover the data from the Data Domain and re-catalog the backups into Commvault?Dave Edwards

3401
L
Byte
P
Vaulter
PratyushVaulter
asked in Self-Hosted Q&A
CVE-2021-4034 PKEXEC exploit

Hi All ,Currently there is a warning about pkexec described in https://isc.sans.edu/diary/rss/28272.I was able to validate PKEXEC tool existence as SUID binary on hyperscale nodes . This seems to be OS level application and not used by commvault software .I believe a simple chmod of this executable is enough to prevent the exploit of being used (chmod 0755 /usr/bin/pkexec)Is there any action item on Commvault to remediate this or this needs to be addressed by customer by applying OS patches ? 

5331
Aplynx
Vaulter
ZachHeise
Byte
ZachHeiseByte
asked in Self-Hosted Q&A
How to resolve "Optimized scan could not process the request for [path]"

A couple of my Linux file agents are showing events telling me that “Optimized Scan could not process the request for [/home/]. Falling back to regular scan for this volume/path. Possible causes: Optimized Scan Service is down, Optimized Scan does not monitor this volume/path, or the database is inconsistent.”This may have begun after updating the commserve, mediaagents, and the Linux agents to 11.25.19 a couple days ago.How can I resolve this? I couldn’t find documentation on this issue. I am not the primary admin for these file servers, I’m just the commvault admin. I examined the FAQ here and I don’t believe that any of these are the issue.

5121
S
Vaulter
Juergen
Byte
JuergenByte
asked in Self-Hosted Q&A
MediaAgent recovery after a ransomware attack

Hello,we have ransomware protection enabled on our Media Agents!  But in case of attack we can lost the MediaAgent OS and don’t have access to the Libraries. MediaAgents have local disks for Disk LibrariesWhat kind of backup should I have to recover quick a MA from a different MA, without lost the backup data on the local disks on the impacted MediaAgent?What is the fastest restore, 1 touch non interactive will clean all disks first?We running V11SP24.25, MediaAgents are Dell servers. Thanks Juergen

4071
L
Byte
N
Bit
Nick734810Bit
asked in Self-Hosted Q&A
Changing Exchange auto discovery

Good Day,I recently found out some of our mailboxes in Exchange 2013 were not being backed up.  I inherited this setup from a previous tech, and I found out that we are using AD Group discovery and that some accounts weren’t being added to the group.I see that there is also an option to configure Database discovery.  What’s the best way to switch to this?  My plan is to create a new association and add in all our databases and run a backup.  Can I then delete the AD group discovery?  Is there an issue having both - I don’t want to duplicate any data being backed up since we have disk space issues.Also, will using Database discovery back up the public folders or do I need to set up something else?  I noticed our public folders are not currently being backed up.Thanks for any assistance.Nick

3481
dude
Byte
V
Bit
Vijay-TEBit
asked in Self-Hosted Q&A
I am migrating backup site between the commserve

I am migrating backup site between the commserve, DB version of the CommCell source is 13.0.5850.14 and destination is 13.0.5216.0. can i do the migration

541
G
Vaulter
A
Bit
AndreasBGBit
asked in Self-Hosted Q&A
Shared view with filters

HiIs it possible to share a custom report view, with predefined filters?Each time I create a new view, in the webconsole, the filters is not saved. Thank you. 

182
Aplynx
Vaulter
P
Bit
phriBriBit
asked in Self-Hosted Q&A
Two-Factor Enabled Cannot Login to Java Console

I’ve enabled two-factor auth but cannot login to the traditional Java Commvault Console.  Is there a way to login from here?  I’ve tried to input the PIN as the password but no luck there either.

1722
P
Bit
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
Icon for HyperScale node w/down green arrow and icon greyed out

What does it mean when one node of my HyperScale has a down pointing green arrow and the penguin icon is greyed out?  

4947
Ken_H
Byte
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