Self-Hosted Q&A

Hi Everyone, We've got a customer intended to provide BaaS to its customers through Commvault. His main concerns are related to security. As his has customer which have their data located on-prem and which should be protected in the new BaaS. The concern is how the network design should be in order to transmit the data from the end customer DC to the new BaaS platform without exposing all the CommCell nodes to the internet. We heard of Network Gateways, but actually we do not have any clue how this can be done. If Network Gateways is actually the solution in order to only expose other nodes (CS and MAs), does that mean even the Management Plane (Access of the Tenant to the CommandCenter for Backup Management) is transmitted over the NetGw ? Any details regarding this would be nice, thanks in advance. Regards.

We want to have Azure Blob containers Immutable feature turned ON.Primary - Incremental - 30Days - AzureBlobContainer1Monthly Full backup Extended retention - 365Days - AzureBlobContainer1With Commvault Deduplication.Commvault DDB resides on the Media Agent.How so we handle DDB and the extended retention of INCR and Full on the Container1? Will the data on the container1 expire post INCR has reached its retention for 30Days? Currently we are not sealing our DDB. Do we need to seal the DDB when using Azure Immutable storage? Can we have one Azure Immutable blob and inside them have multiple folders with multiple retention? How does Commvault Retention linked with Azure blob Immutable - Access Policy - Retention Interval? What if Azure Retention Interval on AzureBlobcontainer1 is set for 30Days and My Commvault retention is for 365Days. what happens to the same data on 31st day?

Hi  all, we notice that at https://github.com/Commvault/terraform-provider-commvault, the latest update is a year old. I can’t imagine that this is finished and bug-free. Can somebody update me on the future of this project?Is it abandoned? Thanks!

Does Commvault provide a backup sizing tool (primary and secondary copies) which enables the calculation of the required storage capacity for the FET based on the required retention periods? 

Hi there,I backup a vm group on tape library for some technical reasons.For some backup jobs, data written on tape and Index information written on another tape.Can I include index information into backup data so I make sure that both be written on the same tape ?

Hi Vaulters, Hope everyone is doing well.We have a new commvault platform that will be installed, and we’ve been asked by our storage team what are the LUNs size that are needed for backed up data. In order for them to create and map them to our MediaAgents. So, it’s a sizing question. Are there any recommendations per Commvault or utility that can be used to help us decide what’s the best storage configuration will fit our needs ? Knowing that our platform will back up multiple workloads : VMs, FileSystems, DBs (SAP HANA), Mailboxes (Exchange), Active Directory ...etc. Any recommendation from you guys would be much appreciated.RegardS.

We have client Machine with OS Windows 10, OS is configured on RAID 1 with two disks, now We are trying to do Bare Metal Recovery of system, is it possible to dp BMR on RAID configured machines.

Hello Team i want to know if this is a normal process when i use Intellisnap restore with NetApp a new IGROUP created by Commvault and not getting deleted after the restore was completed this is a normal behavior ?  there is an option to automatically delete the netapp igroup once the restore was completed? 

Hi Team,So I’ve been limping along with a dirty-flag on the drive hosting my DDB.This actually occurred due to a CrowdStrike BSOD a few weeks back, but recovering data was more important than clearing the CHKDSK.However, we obviously cannot limp along forever.I am assuming the worst here, and that when we finally allow CHKDSK to repair the volume it will corrupt my DDB.  It usually does, and I have seen this before.So I suppose the question is, do I just roll with it, or is there something else I can do to minimize the impact of a potential DDB Recovery? Thanks

When excluding Dynamics 365 content from backup, it needs to be assigned to a Dynamics 365 Plan - I am interested in understanding why. Can someone please offer an explanation? That step seems to have been omitted from the documentation.

Hello everyone,11 virtual machines (Win&Linux) located in the vCenter were previously backed up as VMs. This has now been changed to FS backup, the old subclients have been deleted. Since then, OI licences have been assigned to the virtual machines.  All machines have the File System + Filesystem Core installed, some also have MSSQL Agent or Oracle.The VMS were discovered by the vCenter/VM backup before the agent was installed. They should therefore count as VMs.  This procedure has already been used for many machines, so far there have been no such problemsIs there a best practice on how to fix that behaviour?Regards,Marian

Hello Commvault Community, After an environment crash, one of the services won't turn on. What is this service and how critical is it? No information in the documentation.  Regards,Michał

Hello,I tried to authenticate with API request to my CS to run API commands:and I tried to authenticate with my user that has master rule and password ( 64 Base , don’t refer to the words - somepass,someusername,domain)and I receive this message :  {    "errorMessage": "Access denied",    "errorCode": 5} Thank you support.

Hello everyone,I have a customer which runs backups of a DB2 database and need to run backups logs frequently, and everytime we run the backups logs, not only the Logs was running, but also the Data.And this was taking a while to complete, in addition to other issues (such as running command line backups, due to Commvault's default protection behavior). This delay was due to the subclient having both Data and Logs content, and when the Logs backup was executed, Data was also protected.To get around this, a new Plan was created, associating it with the same Storage that the original Plan is associated and having the desired Log backup frequency configured; a new Subclient was created and associated with this new Plan.With this, my question is: when performing the restore in this scenario, could Commvault have any problem? If so, what implications could this have? What the impacts in the restore could happen and what could be the workaround? Thank you.

Hi Team,In Our Infra, We are try to retore the windows system files restore, While try to restore the system state file to other server(out of place restore ) we are getting the below error"Reparse points failed to be restored as this is an out-of-place restore. Please check the restore result for more details "Please suggest or share any solution for the above issueCurrent commServe version: 11.28.24 

Hello,We have some oracle database for which the "Archive Delete” option is disabled for both type of backups: datafiles L0/L1 and archive logs at the subclient level. So log backup should never get deleted.  There is a schedule attached composed by the regular schedule + an automatic schedule. This is the default setting in our environment and we would like to keep it like that. The idea is this automatic scheduler was triggered and deleted all the archive logs. We can see clearly in the rman logs "archive log all delete input”.My question might be stupid, but is this working as expected? The deletion of the log files... (personally, i believe so)? Even though on the scheduler this option is not selected as well:  Any input will be greatly appreciated! Thank you!

NDMP Backups completed with errors due to following error:NDMP Server [] reported the following error: [DUMP: Error: The pathname 'java' is not allowed since it is either a junction or a symlink] Nevertheless Commvault shows 0 failed files or folders. Is anything can be done to make those backups green (complete without errors)? 

Hi,We would like to implement an airgapped environment for critical backup copies to remain isolated.This environment must be controlled completely on its own (from inside) so instead of Commvault’s airgap approach, we are thinking of using hardware replication provided by our backup storage appliance in which the disk library resides (OceanProtect).I understand that a Replica Library would let me use the hardware replicated disk library as read-only.Will this work even if the replication is not continuous, but configured to run only at a specific time? (meaning that the replicated disk library won’t always have the latest data). Would we be able to use the same or a standby MediaAgent to access that data? In case the original disk library is compromised and cannot be recovered, would there be a way of using the Replica Library as the main disk library (like replicating everything back to the source backup appliance and restarting normal operations)? Can we use the Commserve’s DR backu

I had several hundred tapes destroyed in a fire at our archive facility.Is there an easy way to mark approximately 1400 tapes bad all at once, vs clicking each tape and manually marking each one bad?How can I go about verifying the data that was on these tapes is no longer counting against my licensed capacity?

hi ,as part of hardware refresh we are moving all data to new storage pool, we have storage policy retetnion is 1 year and archival subclient for which retention is inifite are in this SP , when i created aux copy with all jobs its skipped all the jobs which is aged as per SP but jobs are available as per the subclient retetnion , i tried manually pick the job but there are no option  how can i copy all the jobs , do i need to recopy it ? 

I need to be able to assign access to only the Auto Recovery features. This would include “Replication Groups” “Replication Targets” and “Replication Monitor”. This Role would need to be able to create replication pairs in Azure using the Command Center.I don not want to allow any other access to systems, including deleting or managing VMs outside of Auto Recovery.Is this possible. Essentially looking for the minimum amount of permissions required to permit this task.Thanks.

Hi, looking for someone to confirm what I’m seeing on a RHEL CS with regards to the Java-based Scheduler as seen from the Console. While Limitations of Linux CommServe Server (commvault.com) doesn’t speak about this, to me it looks like the calendar is foobar. There’s no way to see what’s scheduled (details) for any day and all schedules are basically absent, yet, plans run, etc. So can someone check whether this is deprecated or if it needs some special attention to get functional again? I’ve made great strides moving things to plans but I still find the old Console tools to be quite beneficial when figuring out when runtimes are roughly. In our case it seems nearly impossible to completely do away with old style schedules, OnDemand backupsets being one such case.thanks

Hello, Any information about when commvault support ESXI 8.0.3??

Hi together,I would like to understand how encryption works in detail.The situation: I am using client side encryption (at the source) and I want to use encrypted (or authenticated) network traffic between client and media agent.When I am using encrypted network traffic, all information (backup data and meta data … i.e. index, jobsresults) is encrpyted at the source (client) and decrypted at the target (media agent).The encryption/decryption is consuming CPU … of course.Does Commvault indentify that the backup data is already encrypted in this situation … or will the data be encrypted a second time for the network traffic … wasting my CPU? Or is Commvault only encrypting the meta-data for the network traffic?Best regards.Michael    

We need help.We are currently using Commvault version 11.20 and backing up VM images. However, we are experiencing some issues where the VM backup frequently fails even though some backups are successful. We are unsure whether the issue is with Commvault or VMware, so we are leaving a question here.If you are aware of any issues regarding this problem or can suggest additional log data to check, we would appreciate it.Attached are the logs.