Self-Hosted Q&A

Hello Commvault Community,I have an issue with Large VMware Backup with Commvault. VM size is around 1.6 TB, I have also enabled “File system and application consistent” for the VM.The backup has been successful, but at the removing snapshot process VM is stuck/hang and VM will go offline from the networks perspective and be in a snapshot removal state, pretty much unusable. I have to reset the VM manually.Here what we have : VSA : Win2016 11.32.35Transport Type : HotAddMA : RHEL 11.32.35 Please suggest.

I have a Commvault Commserver environment v11.28.115.  When I installed Commvault Commserver it initially had v11.28.32 but then I had to update the Commvault software and deployed Maintenance release 115 on top.   Then I was about to deploy the Commserve failover package using the Media Kit v11.28.32 but then it complained that the existing Commvault software is higher than the kit I was trying to install.How can I integrate the Maintenance release 115 in my installation process such that when I initiate the install of Commvault failover package using the v11.28.32 Media Kit the installation also recognizes the existence  maintenance release 115 from the installation Note the Full Media Kit v11.28.32 and Maintenance release 115 are two separate kit. The latter not the full installer but just updatesAny help is appreciated

I was cleaning up some old reports in the Web Console and accidentally deleted the Audit Trail report template. How do I go about recreating that?

We have a windows vmware environment using intellisnap v11.30. There are 3 clustered ESX hosts. and just a couple of VMs. I am trying to do a full VM restore test, however the jobs fail because one of the three ESX hosts are down. During the restore, I select a different ESX host, but the restore error shows CV trying to connect to the ESX host that is down. Is there any way around this? Why is it trying to contact the ESX host that is down despite the fact I ask it to use another ESX host?Error code 91:73 Connection to VM Host <host that is down> has been lost. Please verify the VM hosting services are still running.  

i am following the below link for splitting commserv and media agent , where commserv to a new machine and keepin exising commserv as only media agent ,i moved the DDB using config only option to second instance MA , since the dedup is in same server and location reachable to new MAonce the spliitt is finished media agent and library is online but i am getting below error  

Hi Alli got alert from File Activity Anomaly that large amount of file were deleted and modifiedis there any way to view which files are deleted\modified? tnx

HelloIn what maintenance pack was “DeleteClientAuthorization” enabled? And where can I find information on how to set it up?//Henke

Hello,we have a problem to configure a RAC instance where the database name is longer than 8 letters. When we try to configure it, we see in the logs that the database names is shorten to 8 letters:The database name is AKJFP14LOG [B,2555900358,AKJFP14L,ARCHIVELOG,READ WRITE,12776703,I,1,akjfp14log,server1, NO, 1,] size=[0]28841 70a9 05/03 13:05:24 ### RacBrowser::LocalInstanceBrowse() - Oracle SbtLibrary:[/opt/commvault/Base/libobk.so]28841 70a9 05/03 13:05:24 ### RacBrowser::FillInstanceStatus(1034) - m_oraInfoReturn [B,2555900358,AKJFP14L,ARCHIVELOG,READ WRITE,12776703,I,1,akjfp14log,server1, NO, 1,] size=[0]28841 70a9 05/03 13:05:24 ### RacBrowser::ValidateDBProps() - Received DBStatus=READ WRITEIs it a problem with /opt/commvault/Base/libobk

Sql always on Full backup being taken from primary server but  log backup being taken  from standby server at every 15 minutes .Job finished succesfully  but.This  causes problems in log shrink and sql log folder overgrowing How do I ensure that the log backup is taken from the Primary SQL. server

Just as example with a daily full backup to keep it simple…In case you have a 4 days retention, but the backup keeps failing for a week, will all backup data still be there? Or will it all be expired? Thanks :) Maurice

Hellogood day. my first post here.i am unable to discover my Media Agent from my Commserve and it seems like the only “client” affected by this. obviously this has disrupted backup jobs of other clients. these are the things I have confirmed to be working:I can ping the servers interchangeably.i can RDP into both servers from the other.traceroute also was positive. i have disabled local firewall on both servers. So there aren’t any ports being blocked. From the console, the media agent readiness check failed, and the repositories are offline.a Cvping across on both servers Via ports 8400 and 8403 were successful. What could have gone wrong here?I need help.

Question on pre-installed SQL server To be Use Only by CommvaultI would like to ask anyone who has installed Commvault Commserver with the SQL server, SQL Management studio preinstalled prior.I have a couple of questions/concern:1.  Will this impact the use of CS recovery assistant tool?2.What do I need to do to ensure/configure that CS recovery assistant will have no problem working if I ever need to use it?3.  What do I need to ensure/configure to ensure that the DR backup will function as is with this kind of setup?Any thoughts, tips and magic tricks you can suggest. 

Dear Commvault,We have a requirement for Oracle DB backup with wallet.I checked from documentation that Commvault can automatically backup the wallet during the database backup.So, I assume that restore process, for database and wallet, will be also automatically from Commvault wizard.But, what about in case of RMAN restore from a DBA?How will be able to restore the database without having the wallet?Please for your feedback,Nikos

Is per-User Theme Customization or Dark Mode on the roadmap for Command Center?  

Hello, Quick question - Is Azure Kubernetes Service (AKS) licensed per VM just like normal on-prem Kubernetes? Could it also be licensed per TB?Thanks in advance! Sergio

Hi,I have a case about backing up and Restoring the emojis we use in the Microsoft teams chats. The documantation states that it is possible but as far as i know, i can only restore video, sound, images, gifs, stickers and also emojis that is on the phone keyboard, which is accesible on mobile  - not the ones that are on the microsoft teams interface-It is visible to see that commvault has received the message data that has the emoji but i cannot see it. It is only a blank message blob.

I checked these jobs again on the secondary copy (for tapes) where Extended Retention is, but for BigDataApps there is no job with Extended Retention. In addition, I checked each JobID separately and the "Retain Until" and "Retained by" columns have N/A, in Job Details the "Job Retention" tab is greyed out. For all these tasks to let them work i delete the aged job manually.

We have a Linux server with SAP HANA, Simpana Backup Struck on 5 % on Scanning Directory hana/shared/…, Pls help

Hi can commvault backup azure cosmoadb mangodb api or will be the roadmap for next release.

Hello all!I am wondering if there is a way to check “storage” on servers, which are a part of backup in Commvault.Reason: In our company - we as a backup team does not have direct access to hosts, and sometimes it took ages to find someone responsible for server to do some checks…Quesion:If there is File System agent installed on server - is there a way to check things like “total size, consumed space, free space”? On both Linux and Windows machines?It would help us a lot, especially while restoring out of place DBs.I am asking because i have found that Oracle agent is doing some checks while preparing restore:I have like thousands of ideas how it could improve our quality of work...Any ideas?Thanks! 

we are trying to start a backup for a subclient with editing the advance option under media tab and changing retention for primary job to different retention. backup is completed but it shows us the retention of the storage policy only not the one we have changed it.how to make backup use retention we set in manual backup advance option and not using the retention form storage policy.

Hello;I would like to restore on-prem sharepoint data to Office 365 with steps from documenatation but I have this messages and I am stuc,.  https://documentation.commvault.com/2023e/expert/creating_office_365_backup_set_for_sharepoint.htmlWhat is the correct procedure?

Hello I received this error code in one drive backup , I did not find any reason in the logs of this job,this is the message that I see in the command center about the job: Do you know what the cause of the failure is?Thank you .

Hi,I am about to replace our old tape library with some new hardware and was wanting to know the steps to follow.I can add the new tape library to the Commcell, but when do i configure the new library with the existing storage policies? After i de-configure the old library and move the orphaned media to the new library?

Hi All, since 2 Days we are getting a lot of tickets from customers regarding the sharepoint online backup: Error code: [27:364]Description: Failed to validate any of the configured Azure Apps against the SharePoint Tenant Admin site. 1) Please verify the SharePoint Tenant Admin Url. 2) Please check the credentials and permissions for the configured apps. 3) Please ensure Custom App authentication is enabled on the SharePoint tenant. The verify works and the apps shown as registratded but under service accounts i have an issue is there an known issue ?