Self-Hosted Q&A

Hello Everyone,Is it possible to recover data from a tape that was used in a previous CV instance?For example, data was previously backed up to tape using CV instance.  Then a few years later that CV instance was uninstalled and no longer exists.  Is there a way to recover data from that tape using any CV tools?Thanks for any information

My backups are running at 66 days and only 44 -60 % done. Obviously I cannot continue.  There are a number of articles on slow performance but they are in an area that I am not privileged to see.  There is no errors or events.  The backups are a mix of windows file servers and vms . I am not versed enough with commvault to quickly get to the heart of the matter. 

Hi together,currently I am struggling with the business logic workflows.Can the usergroup that authorizes a config change  and the aprovers group be the same … and Commvault takes care that not the same person authorizes the request? Thank you.Best regards.Michael  

Hello all! We are working on PostreSQL implementation process. Our customer wants to have this kind of schedule:Log Backup Schedule = Every 2 hoursSchedule = 1 x full 6 x incr,  So we have done that schedule: For LOG backup:There is “incremental” chosen and Data is NOT chosen Other schedule is created for “incremental” backup:There is “incremental” chosen and Data IS chosen When i do run this schedule manually or even if it runs automatically, i can see only this:​​​​​​​so no matter which schedule run JobType is always “Log Only” If I do run manually backup and chose incremental, it also uses “Log Only” job type. This backup is based on FSBasedBackupSet So if it is even a way to do a normal Incremental backup for PostgreSQL? Or it will always be “log only”?While running Full backup i can see that there are also logs and Full backup:I am wondering, hot to handle backup retentions if there is nothing like “straight forward incremental backup”​​​​​​​

Hello community!Oracle released a new MySQL version (8.4) at the end of May. This is a long-term release with 5 years of support."Our database experts are now naturally asking whether Commvault can handle MySQL 8.4 or when it will be released and when it will be supported.Now I can only find at Commvault https://documentation.commvault.com/2024e/essential/mysql_system_requirements.htmlMySQL Community Server, Percona Server, Enterprise, Standard or Classic Edition 5.5.x, 5.6.x, 5.7.x, 8.0, 8.1, 8.2 and 8.3; MariaDB 5.5.x, 10.x.x, 11.x.x Is there a timeline in which MR/FR MySQL version will be supported?

Hi Team, I am trying to create a custom report for job count of different groups coming from different comcells. I need help in creating a sql query which can be used to fetch the data.  Select jobhistory from table where comcellname is abc and clientgroup is xyz. Could someone please help me with this. 

Im planning to move the web server/console out of the Commserver to reduce the load on the Commserve.  I would like to implement it in 2 sites ( active/active ) if possible to attain resiliency and high availability. This is sort of a hardware refresh with 2 additional web servers/consoles being built in 2 sites.  Hoping for some guidance on how to achieve this goal.Thanks for any information provided

Hello all!We do have a problem with a Windows server.There was server XYZ which was migrated to Server 2022.So a new server with the same name was created in VMware XYZThe old server was stopped, and new server was addressed with the same IP.Old server was renamed in VMware to XYZ_old.And now we do have a problem….We do have two entries in CommvaultXYZ and XYZ_oldFor VMware snapshot XYZ is our server which will be backed up.But after installation of SQL and FS Core package on NEW server it somehow appears on XYZ_old server… and whats even funnier i am able to browse server, and configure SQL backup. So wo have two entities in commvault now:XYZ_old which contains an FS and SQL agentXYZ which contains VM backup. In VMware the original XYZ server is not existing any more! it was deleted. I have released licensees for the old server, reconfigured it, retired and tried to change ip, but still when we install FS core on this server it continues to install on the XYZ_old…We have tried to merg

Does Commvault Version 11.32.54 support Red Hat Enterprise Linux Server 7.9?

There are two tape media with identical barcode in the tape library. When try to export either of the media, it doesn't get exported to IEport. Try the other tape, there is no issue. What would be the procedure to take out the media and re-label one of them and get it work again? 

Is CV-BKRC-VM10 sku is include with immutable backup and prevent backup copies of data from any corruption or ransomware attacks. 

I have multiple VM’s of Red Hat Linux OS.And in our environment, VM backups are configured at vCenter level.Our server team did OS upgrade from Red Hat Linux 7 to Red Hat Linux 8 (In place upgrade of OS).Even when new VM backup ran for the servers, the OS version is not changed to Linux 8.Do I need to delete VMClientDB file from all VSA proxies to rediscover the latest OS version of the VM’s?Or anything else.Please help me out here.

Hey Guys,we got by multiple Customers this Event since yesterday:Commserve failed to download the proactive support request configuration from the Cloud Metrics Reporting Server.Commserve failed to connect to Cloud Reporting Server to download scripts.Access the download URL from the explorer and verify. But the DR Upload works fine and the Cloud Metrics Upload Task looks fine too.Any idea whats wrong here ?

Hello, We are starting to use the Commvault Command Center more and more and moving away from the using the commcell (at some point).Are there any good comprehensive Video Tutorials on using the Command Center? like especially for basic stuff restores (file-level, SQL, VM file-level/Full VM restores) adding new client servers for backup, upgrading clients).I know there is info out there I just want to know if there are any exceptional tutorials that anyone recommand.Thanks for any help in advance! 

Hello, everyone. Just a simple question about Override restrictions option in Plan: after enabling the option “Allow plan to be overridden” is there any way to disable it? If possible, how can this be undone? Thanks.

looking for documentation/information on service account to be use for NDMP backup using Netapp array.the setup is as follows:Netapp array is connected to the tape libraryTape library connected to the array is to be the storage for the backupMedia Agent is to be the NDMP server and will manage the storage of the backup to the arrayI need some links to documentation/information on the following:1. permissions/privilege/roles needed to be added to the service account to be use for NDMP backup2. the user will be a domain user service account so will need permissions/roles from the domain for the service accountany other information required to fulfill this requirementsthanks for any information provided

Hi, is it possible to use the VSA for an Environment which is hosted in VMware vCloud Director?I only have Administrator Permissions on the Tenant Level and not on the Root Level of the vCloud Director. Kind Regards

The error sates: Error Code: [17:90]Description: The following subclient content [C:\LOTS\Backup\LOTS.zip: error(2: The system cannot find the file specified.) ,C:\LOTS\Certs: error(2: The system cannot find the file specified.) ,C:\LOTS\OrderBackups: error(2: The system cannot find the file specified.) ,C:\LOTS\PersonFiles: error(2: The system cannot find the file specified.) ,C:\LOTS\Photos: error(2: The system cannot find the file specified.) ,C:\Program Files (x86)\MedAdvisor\MedAdvisorService\spsc.sqlite: error(3: The system cannot find the path specified.) ,C:\Program Files (x86)\MedAdvisor\MedAdvisorService\spsc.sqlite-shm: error(3: The system cannot find the path specified.) ,C:\Program Files (x86)\MedAdvisor\MedAdvisorService\spsc.sqlite-wal: error(3: The system cannot find the path specified.) ,C:\WebstercareMMS\Access: error(3: The system cannot find the path specified.)] could not be scanned. If content under these paths was backed up at some point in the past, it might not

Hi,We have a power outage for about 2 hours, and after that everything is backed up. However, we don’t receive the Two-Factor Authentication Email anymore. Has anybody this problem before? And where do you check for the problem? Thank you.

HI,I’m trying to configure the email settings to send alerts and reports to office 365 users using the article in the link:https://documentation.commvault.com/2024/essential/configuring_email_server.htmlThe problem is I can’t find the option to use modern authentication method. 

Hello,Could you say please, when I do “Send Logs” operation and choosing include CommServe DB, does it contains KMS (built-in key management server) data?Thanks!

Hello support,Looking for suggestions about a fresh CommCell environment for backup ~700 o365 exchange online mailboxes.Im thinking about an All-In-One approace in a Azure VM?Do you think it’s necessary to separate the CS and MA for just 700 exchange online mailboxes?Please for your feedback,Nikos

Hello Community, I am facing problems at restores incl. “unconditional overwrite” option into NS Default. Even a Inplace restore back into the Default NS as well as an out-of-Place restore into Default NS. Every other destination is working for restores. Do anyone know restrictions or is aware about this?I have problems restoring including the “Unconditional Overwrite” option to NS Default. Both an in-place restore back to the Default NS and an out-of-place restore to the Default NS. Every other destination is working for restores. Does anyone know or are aware of any limitations?

we have added hyperscale x to existing MA zone group but while trying to detect device using hyperscale x MA not able to discover it ,  is there anyway can we check from linux side to see if we can see the drives and tapes like we can do in windows 

Is there a Commvault report where I can find out when or who deleted a small file on a Commvault FSA backup ?