Self-Hosted Q&A

So i have just backed up my Exchange server on Commvault 11.28.68 and I go and restrore some emails and an error shows up saying“Collection is not yet created for this subclient. Check if playback succeeded.”  How do i get this fixed

Hello Team,In case of VMware backup in a HPE StoreOnce (backup repository), I’m wondering what’s the recommended method to deploy the MediaAgent.  Be physical or virtual?In case of virtual, I see the advantage to configure VM backups with hotadd.In case of physical, probably you have more security & reliability, but still looking for best practice.Please for your feedback,Nikos

 Native file-system access  Application awareness  Federate management of other required systems

Hi All,CommServe stopped working after the 2023-11 Cumulative Update for Windows server 2019 had been installed.There are some strange issues with the CommServe database. cvd.log:… CheckDatabaseUpgradeInProgressOrRelease() - Product Version [] does not have all required fields.10464 2abc  12/27 14:16:49 ### ValidateDatabase() - Aborting startup as database upgrade is not complete. Please make sure that database upgrade is completed successfully.10464 2abc  12/27 14:16:49 ### cvdPostInitCSChecks() - Failed to validate the database. Will retry after 30 seconds and DatabaseUpgrade.log:validateInputParams() - Database Upgrade Script Version [] does not have all required field.) I am not aware of any Commvault update/upgrade at the time of CU update.We are planning to fix it by DR recovery. Could someone provide us with another option? Thanks.Lubos 

We are unable to see the option for WORM on CommCell console in Commvault 11.30. According to new releases what exactly is the difference.  

Hi Team,I have getting the below error while taking the backup from Disk to Tape.(Auxillary copy job failed)Error occured while proccessing chunk [2156267] in media [V_233750], at the time of error in library [STorage Policy Name] and  mount path [[MA3] \\MOUNT PATH], for storage policy [Storage Policy Name] copy [TapeCopy Name] Media agent [MA1]: Backup job [264866]. Unable to setup the copy pipeline, Please check the connectivity between Source MA[MA1] and destination MA [MA01]Please advice or give me any solution for the above issue

Hi everyone,I’ve a problem, After installing Exchange package on Exchange 2016 on-prem server as shown in documentation, I try to add exchange mailbox agent as shown in https://documentation.commvault.com/commvault/v11_sp20/article?p=100566.htm and when i try to add a new application type I get a message “Creating this application type is not supported. Use the Exchange Mailbox agent from the Command Center or the Commcell Console”.Plz tell me what to do.

I’m trying to prevent updates from being installed on a specific client.  It is an older client that needs to stay on v9 because the iDA is no longer supported.I am following the suggestion posted here:Is there any way to prevent updates and upgrades from being pushed to a client? | Community (commvault.com)I created the Additional Setting at the client level to test, and then kicked off an Update Software job.  The job ran and it didn’t seem to honor this setting as it showed “Update In Progress” and eventually failed out due to another issue on the box.Can we verify that this should work on v11.24.69, and that the key is correct [bSkipUpdate]?  I also attempted to use the Excluded Machines list from Software Configuration but that didn’t seem to work

I created a storage policy and changed the storage policy from one of our Postgres clients to this new one storage policy. Storage Policy used for all Archive Log backups from the old one to new one: SP_PJe-2G.  Data Storage Policy from old one to new one: same SP_PJe-2G.  I ran some Incremental jobs, just log backups, and today I realize that during the Full Backup Job there was a comunication between the new MA server cvault-ma-20 and the old one, cvault-ma-02.  This new storage policy has the following Data Path

After SLES 12 to 15 os upgrade, how to reconfigure CommVault clientas installation files gone by os upgrade.do i need to reinstall the client or any other way to recover commvault client configuration?

we are not sure where in the registry it is to change the system time to fix this problem. or if there is a better solution to these issues 

Hello team, Has anyone migrated archived emails from different vendors to commvault?  i know that there are tools to perform this kind of migration transvault and quest but, has anyone tried to perform a manual migration from any vendor to commvault without any tool, is it possible? 

Hi, I want to install the Active Directory agent on Domain Controller from Java console. I wonder if anybody has the installation steps that can be shared with me? I really appreciate it.

Hi,Anyone know why on the month oktober and november i am not getting data from the grow??   The private metrics running corect  

Hello good,I have a question, I would like to be able to manage the backups so that they are not executed if there are not entirely free streams to assign them, but rather that when all the streams are configured in the free backup it is executed.Example so you can understand me:I have an Oracle RAC backup (2 nodes) with 4 streams per node for a total of 8.I want it not to be executed with the streams that are available at that moment if there are not enough to reach 8 and thus use all the configured ones, I mean that if there are 4 free streams in the Storage Policy, do not perform the backup with those 4 streams but Only do it when all 8 are available.Is there a way to manage this? any variable/additional settings?Thank you,All the best.

Hello,I want to confirm that the Un-aged jobs on a tape library can be used to extend existing retention on a tape that is not exported yet.I want to increse the retention before export it. Thanks !

All backup jobs seem to be stuck on waiting and dont seem to go any further and stay on waiting. 

Hi Folks, Configured one of the windows client in Commvault 11.28 version. While creating the backup, in properties→ Content→ Browse→ Available Volume Drives are not listing up. What may be the reason? Kindly suggest/ recommend the possible solutions. Thank you all in advance! @Albert Williams @Onno van den Berg @Sunil Turakani @commvault backup @Commvault Engineer 

Hi, We have CV running at 11.32.30 and CommServe configured in HA with Livesync working perfectly fine. As a part of the organizational change, we have to modify the CommServe HOST NAME for both active and passive Commserve Hosts. Can we do this change with out any harm to the configuration? if any one has performed it or if it is documented, can you please point me to it ? I am a little worried to do this change as it can disturb the entire configuration. Any quick suggestions will be of great help. RegardsRaj 

Hi,I have a Domain Controller and we back it up with Activate Directory agent and File Level backup as well. However, when I tried to restore a file in the folder SYSVOL, I found out that Commvault did not back up that SYSVOL folder at all. Does anybody know why Commvault skipped backing up SYSVOL folder?Thank you.

Why do we need an Database user and a Unix username when configuring the MySQL Server backup agent?   

IncrementalSpecifies the job as an Incremental backup, which backs up only that portion of the data that is new or has changed since the last backup. will there be any record in incremental backup if a file has been deleted since last backup. For ex: i have full backup on sunday and then incremental and next sunday synthetic full , how does the system track the deleted files or file that has not changed since last full backup.  i tried to restore a folder to different location. it worked fine , then i deleted a file from source and performed a incremental and restored but the deleted file is still there in the restored location .  

HI Team, I am putting media agent in maintenance mode through exescript post which i want to run a sql query to fetch media agent name along with showing whether media agent is marked in maintenance mode or not. Can someone help me with sql table wherein i can fetch this information.

Hello TeamWe are facing the below-mentioned error during the installation of the agent on the client's Linux serverPlease check it   

Getting ‘:( Application Error’ when trying to access the Expert documentation. Anybody else facing the same issue?